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4.8 out of 5

"Our room was absolutely amazing. We had the king suite on the sixth floor and it was beautiful. I will say that I did not appreciate the cleaning lady ... " More

By a verified traveler on Mon 27 Feb 2023

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Hotel Description

3-star hotel in Willowbrook

Willowbrook stay

Within a 15-minute walk of this Willowbrook hotel, you'll find Houston Methodist Willowbrook Hospital and Willowbrook Mall. Aerodrome and Stone Moves Indoor Rock Climbing are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like free self parking.

Room, Accessible

Bed Count room.options.bedSize. Maximum Occupancy 4 Max
$93* Per night/room Apr 14 - Apr 15

Room, Accessible

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

Room (Drinks & Snacks)

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

Suite

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Accessible

Bed Count room.options.bedSize. Maximum Occupancy 2 Max

Hilton Garden Inn Houston NW/Willowbrook ratings based on 10 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hilton Garden Inn Houston NW/Willowbrook

Everyone (5) Couples (2) Family (1)
4 out of 5

Posted by , from Waukesha on Apr 3, 2023

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Comment from Hotel Management

Oct 10, 2023 by Tim

Dear Phil,Thank you for your kind review. it was a privilege having had the opportunity to serve you during your stay at the Hilton Garden Inn Houston NW Willowbrook. Should the need arise, we would look forward to serving you again in the near future.

5 out of 5
Our room was absolutely amazing. We had the king suite on the sixth floor and it was beautiful. I will say that I did not appreciate the cleaning lady knocking on our door at 10:45 AM to ask us what time we were checking out. Our checkout time was at noon. was it only being 10:45 AM I was trying to figure out why in the world a cleaning lady wanted to interrupt the time I had with my husband to find out what time we were checking out. He clearly states you have until 12 PM to check out that is the only complaint that I have about this location I have never ever had that happen to me at any hotel I have ever stayed at. that.

Posted by on Feb 27, 2023

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Comment from Hotel Management

Oct 10, 2023 by Tim

Dear Megan,Thank you for bringing your experience to our attention. Please know that it is comments such as yours that helps us better serve all of our valuable guests. It was a privilege having had the opportunity to serve you during your visit at the Hilton Garden Inn Houston NW Willowbrook. Should the need arise, we would look forward to serving you again in the near future.

5 out of 5

Posted by on Dec 17, 2022

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5 out of 5
Loved everything!! Would have liked breakfast room service.

Posted by on Oct 17, 2021

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Comment from Hotel Management

Nov 3, 2021 by Lauren Cooper, Director of Sales

Thanks Lynne! Great feedback, we will pass this on to our F&B team!

5 out of 5
I have to give high recommendation to this property, because I checked in on New Years Eve, and it was quiet the entire night. The only sounds came from the fireworks around the city. It was a wonderful experience, and the staff was nice. Didn't have the breakfast, but it smelled good, and the area was very clean.

Posted by on Jan 2, 2020

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5 out of 5

Posted by on Aug 10, 2019

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4 out of 5

Posted by on May 29, 2019

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5 out of 5

2nd stay Staff Made 3rd likely

Cons: The only thing more I would like would be breakfast room service. I love breakfast but my husband health makes it difficult to enjoy so would be nice
The Hotel is very nice. Our first stay began with little hickup re reservation but the room was great and comfortable, clean, excellent linens and made for quite weekend get away. 2nd trip we got room request and started off well. We did have problem with wifi not working. However the staff was so apologetic over confusion that they sent a cheese, fruit tray with wine with a written apology. We were not expecting anything so generous or thoughtful. Again the rooms are very nice and of high quality. Again we had a wonderful weekend get away. The only thing more I would like would be breakfast room service. I love breakfast but my husband health makes it difficult to enjoy so would be nice to be able to order in and relax until he is able to eat. The staff has been very nice and I hope we will stay in the future. We have stayed in lots of the Hotels in the area and this is by far the nicest.

Posted by , from Houston, Texas on May 14, 2015

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5 out of 5

Wonderful staff

Pros: Close restaurants, Free Internet, Quiet
The hotel was great. The food at the restaurant was fantastic. Loved my steak. Staff was friendly and extremely helpful with everything.

Posted by , from El Paso, TX, USA on Mar 21, 2012

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5 out of 5

This hotel exceeded my expectations.

Pros: Close restaurants
Cons: Nothing close
Outstanding hotel at out of the way place. Shuttle service to Mall was greatly appreciated. Walking to shopping and other food venues difficult.

Posted by , from Chicago on Feb 9, 2011

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About the Hilton Garden Inn Houston NW/Willowbrook

Location 7979 Willow Chase Blvd, Houston, TX 77070

Property Features

Hilton Garden Inn Houston NW/Willowbrook offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center, 5 meeting rooms, and coworking spaces. Event space at this hotel measures 2920 square feet (271 square meters) and includes a conference center. Multilingual staff, gift shops/newsstands, and a garden are also featured at the business-friendly Hilton Garden Inn Houston NW/Willowbrook. You'll have access to the indoor pool, outdoor pool, and health club at a partner property. Free self parking is available. This 3-star Houston hotel is smoke free.

  • 1 building
  • 171 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 2920 sq ft of conference space
  • 271 sq m of conference space
  • Built in 2002
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Wedding services available
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Houston NW/Willowbrook offers 171 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 37-inch LCD televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with hydromassage showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 10 AM.

Hilton Garden Inn Houston NW/Willowbrook has a restaurant serving breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Guests under 12 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rock climbing nearby
  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per accommodation, per stay, plus a deposit of USD 50 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash.

Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 9.00–14.00 per person
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Houston NW/Willowbrook Hotel
  • Hilton Garden Inn Nw
  • Hilton Garden Inn Nw Hotel
  • Hilton Garden Inn Nw Hotel Houston
  • Hilton Garden Inn Nw Houston
  • Hilton Garden Inn Houston Nw Hotel
  • Hilton Garden Inn Houston Northwest Hotel Houston
  • Hilton Garden Inn NW/Willowbrook Hotel
  • Hilton Garden Inn NW/Willowbrook
  • Hilton Garden Inn Houston Northwest Hotel
  • Hilton Houston Nw Willowbrook

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.