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Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel

3-star property
18530 State Highway 249, Houston, TX 1-855-201-7819
3.5 out of 5
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See all 4 travelocity Reviews

"Brand new! Really clean. Non smoking hotel. Close to my nephew to my new great granddaughter. " More

By a verified traveler on Sat 01 Feb 2020

Points Of Interest

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Hotel Description

3-star golf hotel near Willowbrook Mall

Deco stay

Within a 15-minute walk of this Deco hotel, you'll find Houston Methodist Willowbrook Hospital and Aerodrome. Willowbrook Mall and Mandolin Gardens Park are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like free self parking.

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$96* Per night/room May 5 - May 6

Standard Room, 1 King Bed, Accessible, Non Smoking (Mobility, Transfer Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Communications, Mobil, Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible (Communications, Mobil, Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel ratings based on 4 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel

Everyone (1) Family (3)
1 out of 5
Lobby had mosquitoes flying all over the place attacking us while in the lobby. I understand that mosquitoes are apart of

Posted by on Oct 7, 2020

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Comment from Hotel Management

Oct 8, 2020 by Michael

Thank you for sharing your comments and we apologies about the mosquitoes. As we discussed during your stay that due to heavy rain mosquitoes were out side of the building and not in the guest rooms or guest hallways. We also on a good faith adjusted part of your room rate. Again we apologizes.

4 out of 5
Brand new! Really clean. Non smoking hotel. Close to my nephew to my new great granddaughter.

Posted by on Feb 1, 2020

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Comment from Hotel Management

Feb 4, 2020 by Front Desk

We are so happy that you enjoyed your stay with us and look forward to seeing again soon!

5 out of 5
Very clean, modern. Friendly front desk and quick check in

Posted by on Nov 15, 2019

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Comment from Hotel Management

Nov 18, 2019 by Deon Coates

Hi Thank you so much for choosing the Holiday Inn and NW Houston Willowbrook. We are so happy that you enjoyed your say with us and we look forward to seeing you again soon. Thanks again

4 out of 5
Hotel check in clerk was not helpful. Hotel check in clerk was not knowledgeable of my reservation booked online.

Posted by , from Baton Rouge on May 5, 2019

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Comment from Hotel Management

May 9, 2019 by David

Dear Peaches, Thank you for taking the time to complete a survey regarding your stay with us. I apologize for any inconvenience my desk associate may have caused regarding your reservation. I appreciate your feedback and thank you for your overall score. We hope to have you with us again soon!

About the Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel

Location 18530 State Highway 249, Houston, TX 77070

Property Features

Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A 24-hour business center and 5 meeting rooms are available. Event space at this hotel measures 9128 square feet (848 square meters) and includes a conference center. The business-friendly Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel also features a terrace, coffee/tea in a common area, and laundry facilities. Free self parking is available. This 3-star Houston hotel is smoke free.

  • 132 guestrooms or units
  • 5 levels
  • 9128 sq ft of conference space
  • 848 sq m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Terrace
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel offers 132 accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and in-room massages can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 9:00 AM.

The Elevate Bar & Grill - This restaurant serves breakfast and dinner.

The Elevate - Onsite bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Sustainability/community reinvestment (10% revenue or more)
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10.95–12.95 per person
  • In-room safe fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Houston NW Willowbrook Hotel
  • Holiday Inn NW Willowbrook Hotel
  • Holiday Inn Houston NW Willowbrook
  • Holiday Inn NW Willowbrook
  • Inn NW Willowbrook Hotel
  • Holiday Inn Suites Houston NW Willowbrook
  • Holiday Inn Suites Houston NW Willowbrook

You should know

  • Pool access available from 10:00 AM to 10 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.