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MainStay Suites Texas Medical Center/Reliant Park

2.5-star property
3134 Old Spanish Trl, Houston, TX 1-855-201-7819
4.1 out of 5
Very good!
See all 34 travelocity Reviews

"Overall the hotel was great, nothing extravagant but it was clean and had a little kitchen area. HOWEVER, We booked online where it asked me to put in ... " More

By a verified traveler on Sun 05 Nov 2023

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Hotel Description

Family-friendly stay near Houston Zoo

Astrodome stay

Your stay at this Astrodome hotel places you within 3 miles (5 km) of Houston Zoo and MD Anderson Cancer Center. NRG Stadium and NRG Park are also within 3 miles (5 km).

Family-friendly fun

This hotel features an outdoor pool and a 24-hour gym. Families will appreciate the arcade/game room and onsite laundry facilities. There's no skimping on freebies - guests receive free WiFi, free self parking, and a free area shuttle.

Suite, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$85* Per night/room May 3 - May 4

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, Multiple Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

MainStay Suites Texas Medical Center/Reliant Park ratings based on 34 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for MainStay Suites Texas Medical Center/Reliant Park

Everyone (16) Couples (4) Family (11)
2 out of 5
The check in was frustrating. Attendant was confusing as he wanted my credit card for check in even though I had already Paid In Full at booking. It took longer than anticipated to check in. The room was nice, fully furnished and clean. However, the bed was extremely hard and uncomfortable. I felt as though I was laying on a flat board.

Posted by on Apr 14, 2024

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4 out of 5

Posted by on Apr 14, 2024

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5 out of 5

Posted by on Jan 9, 2024

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3 out of 5
Overall the hotel was great, nothing extravagant but it was clean and had a little kitchen area. HOWEVER, We booked online where it asked me to put in my card even though I chose to pay onsite. We get there and we end up paying with a different card then I put on the website which goes through. Days later and now both cards have been charged even tho the card I put in online was only supposed to be charged if we didn’t show up. There phone number online is out of service so it’s been difficult reaching them.

Posted by on Nov 5, 2023

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Comment from Hotel Management

Nov 27, 2023 by Micheal

Thank you for your feedback. we always strive to better your stay. Management will be in contact with you .

5 out of 5
Very convenient to MDA clinics

Posted by on Oct 19, 2023

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Comment from Hotel Management

Oct 20, 2023 by Micheal

Thank you for your feedback.- Main Stay staff

5 out of 5
Clean and quiet. Great location to Methodist Hospital. Felt safe here.

Posted by on Oct 11, 2023

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Comment from Hotel Management

Oct 11, 2023 by Timothy Howell (General Manager)

Good Morning Marian,We are glad that you felt safe and enjoyed your stay with us. We look forward to being your home away from home again.

4 out of 5
Web site said they serve brealkfast staff said no not since april coffee is not breakfast

Posted by on Jul 14, 2023

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4 out of 5

Posted by on Jun 27, 2023

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5 out of 5
There couldn’t have been anything better than here . Loved it

Posted by on May 26, 2023

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5 out of 5
We really enjoyed staying here . Very clean and very quiet. Rooms are clean . Very nice to have a AC unit that works . We will stay there again

Posted by on May 26, 2023

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About the MainStay Suites Texas Medical Center/Reliant Park

Location 3134 Old Spanish Trl, Houston, TX 77054

Property Features

MainStay Suites Texas Medical Center/Reliant Park offers its guests an outdoor pool and a 24-hour fitness center. There's a snack bar/deli on site. A 24-hour business center and meeting rooms are available. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 538 square feet (50 square meters) and includes conference space. A vending machine, an arcade/game room, and multilingual staff are also featured at the family-friendly MainStay Suites Texas Medical Center/Reliant Park. A free area shuttle within 3 mi is available. Free self parking is available. This Houston hotel is smoke free.

  • 89 guestrooms or units
  • 4 levels
  • Meeting rooms
  • 538 sq ft of conference space
  • 50 sq m of conference space
  • Built in 2008
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Game room or arcade
  • Convenience store
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchen
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: Houston Station (9.3 km / 5.8 mi)
  • Property shuttles: Free area shuttle within 3 mi
  • Parking: Free self parking

Room Amenities

MainStay Suites Texas Medical Center/Reliant Park offers 89 air-conditioned accommodations with DVD players and laptop-compatible safes. Accommodations offer separate sitting areas and include dining tables. 32-inch LCD televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and coffee/tea makers. Housekeeping is provided weekly.

  • In-room kitchen
  • Sitting area
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (weekly)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include window guards

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Mainstay Suites Choice Hotels TX Medical Ctr Reliant Hotel
  • Mainstay Suites Choice Hotels TX Medical Ctr Reliant Houston
  • Mainstay Suites Choice Hotels TX Medical Ctr Reliant
  • Mainstay Suites Choice Hotels TX Medical Ctr Reliant Houston
  • Mainstay Suites Choice Hotels TX Medical Ctr Reliant Hotel
  • Mainstay Suites Choice Hotels TX Medical Ctr Reliant
  • Mainstay Suites by Choice Hotels TX Medical Ctr / Reliant
  • MainStay Suites Texas Medical Center/Reliant Park Hotel
  • MainStay Suites Texas Medical Center/Reliant Park Houston
  • Mainstay Suites by Choice Hotels TX Medical Ctr / Reliant
  • MainStay Suites Texas Medical Center/Reliant Park Hotel Houston

You should know

  • The seasonal pool will open October 01 and close February 25.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.