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4.1 out of 5

"It was close to the interstate. There was good food choices nearby. " More

By a verified traveler on Sun 15 Sep 2019

Hotel Description

Hotel perfectly located for exploring Knoxville

Heart of Knoxville

Within 6 miles (10 km) of this Knoxville hotel, you'll find Ramsey House Plantation and Tennessee River. Knoxville Zoo is within 9 miles (15 km) and Knoxville Convention Center is within 12 miles (20 km).

Renovated in 2018

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. There's an indoor pool on site, and laundry facilities and free newspapers are also offered.

Free WiFi, iPod docks

Featuring conveniences like refrigerators and microwaves, the 68 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include iPod docks, coffee/tea makers, and down comforters.

Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$81* Per night/room Aug 16 - Aug 17

Suite, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds & Sofa Bed, Non-Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Hot Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Accessible, Non Smoking

Bed Count room.options.bedSize.SofaBed Maximum Occupancy 2 Max

Comfort Suites East ratings based on 19 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Comfort Suites East

Everyone (5) Family (2)
4 out of 5
It was close to the interstate. There was good food choices nearby.

Posted by on Sep 15, 2019

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4 out of 5
Great location, super late check in was pretty smooth

Posted by on Jun 18, 2019

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1 out of 5

Posted by on May 31, 2019

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4 out of 5
Some of the front desk personal need to be more friendly. There was a chair out front broken told front desk Saturday when my husband almost hit the ground in it and it took the nice gentleman on Sunday to remove it before anyone else could get hurt.

Posted by on Jun 18, 2018

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4 out of 5

Easy on & off highway.

Pros: Convenient to I40
Cons: Needs a hot tub!
Location: Gas stations & restaurants near by.
Enjoyed being able to watch television, read, etc without trying to sit on the bed which can be very uncomfortable.(couch in room) Convenient to good restaurants

Posted by , from Chesaning, Michigan on Sep 24, 2015

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1 out of 5

worst hotel ever, Travelocity should refund us

Pros: nothing
Cons: management change, ability for Travelocity to credit card immediately.
We got there at 1:30 a.m.. No desk staff was present and we waited over 5 minutes for a staff member. He tried to load our room key 4 times, and failed 4 times. After 4 trips back to the front desk he tried the master and failed again. We returned to the lobby and listened to him beg his management for assistance. At 2:40 a.m. we were put in another room. Upon checkout Day shift mgr. could not offer us a refund because we booked through Travelocity. Travelocity refund my credit card.

Posted by on Aug 13, 2015

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5 out of 5

Great hotel - great price!

Pros: Nicely decorated. Soft beds and clean.
Cons: Just a couple minor things in the bathroom, like the rusted pluming under the toilet area and painting trim around door, etc.
Location: Lots of dining options and gas station right off the interstate.
We stopped by on our way home hoping to get a room as we didn't have a reservation. They did much to our luck. We had booked this hotel online for another date at the end of the month previously and was so happy with the accommodations and knew we would have another great nights rest at the end of our trip. We were pleased at how nice, big and inviting the room was. The bed was perfect for it's softness. Everything looked very clean and I am super picky. The gentleman at the front desk was just so nice and when we came back from dinner at the nearby Cracker Barrel he was gone but the other gentleman that was at the desk seemed to be just as nice. The front desk/lounge area was very updated, modern and very appealing. They have also complimentary breakfast, which we did not have as we do not eat breakfast often, but looked like the area was very clean and tidy.

Posted by , from Union, KY. on Mar 23, 2015

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5 out of 5

Tournament Stay

Great hotel for the rate. Hotel staff was helpful, room was clean, and breakfast was well worth the money since we had several children with us. Would stay there again.

Posted by on Jan 24, 2010

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5 out of 5

Great Family Deal

Nice, clean hotel with great staff. Coming off of 12 hours driving with 4 kids ;ages 4 - 13;, it was a relief to arrive at the Hotel. The staff was terriffic in helping us get situated. The Pool and Hot Tub offered all a chance to unwind and burn off some pent-up energy. The suite arrangement allowed all of us to sleep in on room. Comfortable beds and pull-out couch were relaxing. The Continental Breakfast in the morning allowed my crew to fill up before hitting the road again. Actually allowed us to make better time as we were able to delay lunch. As you can tell, I and the family were very pleased with this hotel and will put in on our plans next time we take a trip like this.

Posted by on Jul 24, 2009

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5 out of 5

Awsome decor

I recently stayed at the Comfort Suites and I was truely impressed by the decor and service of this hotel. I am a big fan of the brand, but this property was extremely impressive! The staff was also very friendly and made us feel at home. I stayed there twice recently, once with my family and once on business and both were great stays. I would recommend this place to anyone!

Posted by on Mar 4, 2009

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. An indoor pool, a vending machine, and coffee/tea in a common area are also featured at the business-friendly Comfort Suites East. Self parking is free. A complete renovation of Comfort Suites East was completed in May 2018. This Knoxville hotel is smoke free.

  • 1 building
  • 68 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Alcoa - Knoxville Airport (TYS) (37.8 km / 23.5 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Comfort Suites East offers 68 accommodations with iPod docking stations and coffee/tea makers. Beds feature down comforters. 42-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • IPod dock
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Hotel Names

  • Comfort Suites East
  • Comfort Suites Hotel East
  • Comfort Suites East Hotel Knoxville
  • Comfort Suites Knoxville
  • Knoxville Comfort Suites
  • Comfort Suites East Knoxville
  • Knoxville Comfort Suites
  • East Comfort Suites
  • Comfort Suites East Hotel
  • Comfort Suites East Knoxville
  • Comfort Suites East Hotel Knoxville

You should know

  • Pool access available from 9 AM to 10 PM.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.