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"Everything was clean staff was excellent had a beautiful time " More

By a verified traveler on Wed 09 Sep 2020

Hotel Description

3-star hotel near West Town Mall

In Knoxville

Within 2 miles (3 km) of this Knoxville hotel, you'll find Bearden Antique Mall and Tennessee River. Also, West Town Mall is within 3 miles (5 km) and University of Tennessee is within 6 miles (10 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 2 conference rooms, as well as the business center and free WiFi in public areas. Enjoy the 24-hour fitness center and perks like free self parking.

Flat-screen TVs, microwaves

The shared guestrooms offer free weekday newspapers and hair dryers. Flat-screen TVs come with cable channels, and other amenities include microwaves and premium bedding.

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$129* Per night/room Aug 22 - Aug 23

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds (Drinks & Snacks)

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Hilton Garden Inn Knoxville Papermill Drive ratings based on 10 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hilton Garden Inn Knoxville Papermill Drive

Everyone (1) Family (3)
5 out of 5

Posted by on Dec 7, 2020

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Comment from Hotel Management

Dec 20, 2020 by Katrina Browning

Thank you so much for taking the time to respond to our guest satisfaction survey. Your feedback is appreciated as it helps us work toward improvement every day. We hope to see you again should your travels ever bring you back to the Knoxville area.

5 out of 5
Everything was clean staff was excellent had a beautiful time

Posted by on Sep 9, 2020

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Comment from Hotel Management

Oct 13, 2020 by hiltongardeninn

Dear Guest, We appreciate your feedback! We hope you enjoyed your stay and look forward to seeing you again! Warmest Regards,

4 out of 5
The staff were so nice and professional. The room was fantastic. It was very clean and modern. The only complaint I had is the AC. We stayed on a top level room, which meant the heat rose, and the AC in the room could not keep up. This meant it was very warm in the room. Other than that, the room was perfect!

Posted by on Jan 24, 2020

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Comment from Hotel Management

Mar 2, 2020 by Guest Services

Thank you for your kind review. We are delighted to know that you felt your room was perfect for you and that your overall experience was great. We are sincerely sorry that you room was warmer than expected. We will be happy to choose a room on a lower floor during your next stay. We look forward to you next trip to Knoxville!

1 out of 5

Bedbug Found on Sheets

Found a bedbug (positively identified by University of Tennessee Entomology Department) on the sheets. Manager let me move to another room but was disagreeable and unhelpful when it came to helping me ensure that I wouldn't be taking bedbugs or bedbug eggs hidden in unwashable items (e.g., my good leather shoes and leather luggage) to another room in the motel or—even worse—home with me.

Posted by , from Bloomington, IN on Sep 15, 2013

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5 out of 5

great location to stay out

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
this super 8 was awesome nice clean room as a matter of fact when i booked the room and before we arrived house keeping went in a refreshed the room to make sure it was clean unlike another super 8 we stayed out in atlanta would highly recommend this one we stayed here on thursday and rebooked the following sunday

Posted by on Oct 18, 2012

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3 out of 5

Nice, but clerk was sleeping

The Super8 was more than I expected. Refrigerator, coffee maker,microwave and Free Wi-Fi were a pleasant surprise. The room was clean and comfortable. However, upon arrival I waited over 15 minutes before another customer found the desk clerk asleep in a bck office. There was no apology, just an "I don't feel good," and a curt "do you have a reservation?" Isaw the same clerk the next night and asked her how she was feeling. I got a laess than pleasant look and a one word answer; "lousy." I reported her to the general manager. I don't know what, if any, action will be taken. It changed a very positive experience to one of leaving a "bad taste."

Posted by on Dec 6, 2009

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2 out of 5

Horrible Motel

My family and I were traveling through Knoxville, decided to stay at Super 8. This was the worst experienced we have ever had.

Posted by on Nov 25, 2009

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1 out of 5

Dirty Motel

I was supposed to stay at the motel for 3 nights. The first night there, whenever I would turn a light on, roaches would be crawling everywhere. I checked out after 1 night, and will never go back again.

Posted by on Nov 25, 2009

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1 out of 5

Aweful Hotel

This hotel shouldn't be on the list. The room was dirty and smelled like smoke. The area is noisy and has people on the parking lot walking around and hanging out all nite.

Posted by on Mar 19, 2007

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1 out of 5

Hotel is trashed

Horrible hotel, the non-smoking rooms reaked of smoke and the bathrooms were so dirty I would not let my son even walk in there.

Posted by on May 24, 2006

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About the Hilton Garden Inn Knoxville Papermill Drive

Location 6200 Papermill Drive, Knoxville, TN 37919

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

Property Features

Hilton Garden Inn Knoxville Papermill Drive offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 2100 square feet (195 square meters) and includes conference space. A terrace, barbecue grills, and gift shops/newsstands are also featured at the business-friendly Hilton Garden Inn Knoxville Papermill Drive. Free self parking is available. This 3-star Knoxville hotel is smoke free.

  • 1 building
  • 138 guestrooms or units
  • 2 levels
  • 2100 sq ft of conference space
  • 195 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Alcoa - Knoxville Airport (TYS) (24.9 km / 15.5 mi)
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Knoxville Papermill Drive offers 138 shared accommodations with air conditioning, safes, and coffee/tea makers. Beds feature premium bedding. 50-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Accommodations are shared
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.

Garden Grille & Bar - This restaurant serves breakfast only. Guests can enjoy drinks at the bar. Happy hour is offered.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool access ramp on site
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 10.95 for adults and USD 6.95 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • SUPER 8 KNOXVILLE DOWNTOWN WEST
  • SUPER 8 MOTEL KNOXVILLE DOWNTOWN WEST
  • Travelodge Knoxville West Motel
  • Travelodge Knoxville West
  • Super 8 Knoxville Downtown/West Hotel
  • SUPER 8 MOTEL KNOXVILLE DOWNTOWN/WEST
  • Hilton Garden Inn Knoxville Papermill Drive Hotel
  • Hilton Garden Inn Knoxville Papermill Drive Knoxville
  • Hilton Garden Inn Knoxville Papermill Drive Hotel Knoxville

You should know

  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.