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4.3 out of 5

"Very clean. Nice, friendly staff. No breakfast offered (possibly due to COVID, but we stayed at other hotels that were offering breakfast...so probab ... " More

By a verified traveler on Sat 10 Jul 2021

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Hotel Description

3-star hotel near Knoxville Expo Center

In entertainment district

You'll be within 2 miles (3 km) of Knoxville Expo Center and 6 miles (10 km) of Neyland Stadium with a stay here. Knoxville Convention Center and World's Fair Park are also within 6 miles (10 km).

Renovated in 2018

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 122 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include microwaves, room service, and coffee/tea makers.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$97* Per night/room Jan 23 - Jan 24

Standard Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible (Mobility)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel ratings based on 14 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel

Everyone (7) Couples (1) Family (7)
4 out of 5
Very clean. Nice, friendly staff. No breakfast offered (possibly due to COVID, but we stayed at other hotels that were offering breakfast...so probably not a valid excuse any more) Located in North Knox. Not a great part of town, but a quick drive to everything we needed.

Posted by on Jul 10, 2021

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2 out of 5
The building “looks” good as for appearance, but my toilet would not flush and my sink barely drained. That in itself made for the start of a bad trip. And then there was no coffee brewed in the morning, had to ask them to brew a pot. Also, we were under the impression that there was a complimentary breakfast but there was only cook to order breakfast. And the menu items were high priced. This is the second time that I booked a room that was rated with excellent reviews on Travelocity and both were far from excellent. I would give this hotel a 3 out of 5 stars. The facility was clean, staff was somewhat pleasant, but the hotel as a whole was somewhat a let down.

Posted by on Jul 4, 2021

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5 out of 5

Posted by on Sep 9, 2020

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4 out of 5

Posted by on Sep 9, 2020

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1 out of 5
I paid a certain amount for two nights an they have taken almost $1000 of my debit card. This is unacceptable. For days I wasn’t there . I need my $$$ back.. it’s not right!!

Posted by , from Knoxville ten. on Aug 30, 2020

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5 out of 5
Super clean, quiet, conveniently located, but just a mile off the highway.

Posted by , from Knoxville on Jul 10, 2020

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5 out of 5
Hotel and rooms were very nice as they had been remodeled.

Posted by , from Cordova,TN on Jul 6, 2020

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5 out of 5

Posted by on Aug 13, 2019

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Comment from Hotel Management

Aug 15, 2019 by Deborah Baker

Thank you for leaving a review in regards to your stay with us. We are glad you enjoyed your stay.

4 out of 5
Clean and comfort !!!!! Xlydhdlhfoeydoycyco6odywhetsocych

Posted by on Jul 28, 2019

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Comment from Hotel Management

Jul 31, 2019 by Deborah B

We are so delighted that you enjoyed your stay, we hope to see you again.

5 out of 5
Clean rooms great location and great service. Really enjoyed my stay here.

Posted by on Apr 7, 2019

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Comment from Hotel Management

Apr 17, 2019 by Deborah B

We appreciate you taking the time to leave a review and we are glad you enjoyed your stay.

About the Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel

Location 5634 Merchants Center Blvd., Knoxville, TN 37912

Property Features

Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business center and a meeting room are available. Event space at this hotel measures 1080 square feet (100 square meters) and includes conference space. The business-friendly Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel also features laundry facilities, dry cleaning/laundry services, and a convenience store. Free self parking is available. A complete renovation of Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel was completed in February 2018. This 3-star Knoxville hotel is smoke free.

  • 122 guestrooms or units
  • 1080 sq ft of conference space
  • 100 sq m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel offers 122 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Bull and Barrel - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per night

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation.

  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property is not currently implementing any guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 9.95 per person (approximately)
  • Pet fee: USD 50 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Knoxville N Merchant Drive Hotel
  • Holiday Inn N Merchant Drive Hotel
  • Holiday Inn Knoxville N Merchant Drive
  • Holiday Inn N Merchant Drive
  • Holiday Inn Knoxville N Merchant Drive
  • Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel Hotel
  • Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel Knoxville

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.