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"The room was clean and the staff pleasant. The elevator didn’t work, the outlet at the sink didn’t work. But the shower had plenty of hot water and w ... " More

By a verified traveler on Sat 15 May 2021

Hotel Description

Hotel perfectly located for exploring Knoxville

Heart of Knoxville

You'll be within 2 miles (3 km) of Knoxville Expo Center and 6 miles (10 km) of Knoxville Convention Center with a stay here. University of Tennessee and World's Fair Park are also within 6 miles (10 km).

Free breakfast

This hotel features a seasonal outdoor pool and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the free buffet breakfast each morning.

Soaking tubs, free WiFi

The 128 individually furnished guestrooms offer free WiFi and room service. Other amenities include deep soaking bathtubs, refrigerators, and LCD TVs with cable channels.

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$60* Per night/room Aug 15 - Aug 16

Room, 1 Queen Bed, Accessible, Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Quality Inn Merchants Drive ratings based on 18 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Quality Inn Merchants Drive

Everyone (9) Couples (1) Family (3)
5 out of 5

Posted by on Jun 20, 2021

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4 out of 5
The room was clean and the staff pleasant. The elevator didn’t work, the outlet at the sink didn’t work. But the shower had plenty of hot water and was very clean.

Posted by on May 15, 2021

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4 out of 5
Room I was in too close to walking traffic for my dog. It was near ice machine and direct path to lobby for outside walkway. I did find a place to walk my dog behind the property. Actual room adequate but not quiet. Breakfast in facility dining room was good.

Posted by on Dec 3, 2019

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Comment from Hotel Management

Dec 11, 2019 by Mellisa

Thank you for leaving us such a kind review. I'm glad that you enjoyed your stay with us and found our staff so accommodating. I'll be sure to pass your compliments along to them. We look forward to seeing you again during your next trip to Knoxville.

4 out of 5
The hotel was very outdated. Didn't feel safe because there were a lot of shady people around the hotel. It wasn't the cleaniest hotel I've ever stsyed in.

Posted by on Sep 24, 2019

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5 out of 5

Posted by on Jul 29, 2019

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2 out of 5
Not the quality I expected from pics! I would give it a 2

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 16, 2019 by Management

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management

2 out of 5
Rooms are old. Smell of cigarette smoke.light bulbs burned out. No tv guide. The one in room book was an old tv cable company . Bed was fine.

Posted by on Apr 14, 2019

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Comment from Hotel Management

May 1, 2019 by Management

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management

4 out of 5
Rooms were small but clean Breakfast had a good variety of options. Facility seemed well kept and person who checked us in was very nice even tho he was quite busy.

Posted by on Mar 31, 2019

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Comment from Hotel Management

Apr 29, 2019 by Management

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Management

4 out of 5
It was convenient to where we were going. Great restaurants nearby.

Posted by on Mar 10, 2019

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Comment from Hotel Management

Mar 14, 2019 by Mihir Patel

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Mihir Patel

4 out of 5

Posted by on Mar 9, 2019

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Comment from Hotel Management

Apr 29, 2019 by Management

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Management

About the Quality Inn Merchants Drive

Location 117 Cedar Lane, Knoxville, TN 37912

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. The business-friendly Quality Inn Merchants Drive also features a seasonal outdoor pool, coffee/tea in a common area, and complimentary newspapers in the lobby. Smoking is allowed in designated areas at this Knoxville hotel.

  • 1 building
  • 128 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Lockers available

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Alcoa - Knoxville Airport (TYS) (27.8 km / 17.3 mi)

Room Amenities

Quality Inn Merchants Drive offers 128 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Each accommodation is individually furnished. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

  • Deep soaking tub
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Fan
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 9:00 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per night.
  • Cribs (infant beds) are available for USD 10 per night.

Pet Policy

  • Pets: USD 20 per pet, per night
  • Maximum 2 per room (weight limit: 50 lbs)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Crib (infant bed) fee: USD 10 per night
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Merchants Drive
  • Quality Inn Merchants Drive
  • Quality Inn Merchants Drive Knoxville
  • Quality Merchants Drive
  • Quality Merchants Drive Knoxville
  • Quality Inn Knoxville
  • Quality Inn Merchants Drive Hotel Knoxville
  • Merchants Drive Quality Inn
  • Quality Inn Merchants Drive Hotel
  • Quality Inn Merchants Drive Knoxville
  • Quality Inn Merchants Drive Hotel Knoxville

You should know

  • The seasonal pool will open in April and close in October.
  • Pool access available from 8 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.