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"We didn’t eat at the property but we did want a small dessert in the evening and the freezer section of the little shop was the only thing that was no ... " More

By a verified traveler on Wed 13 Sep 2023

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Hotel Description

Hotel perfectly located for exploring Lake Forest

Lake Forest stay

Your stay at this Lake Forest hotel places you within 3 miles (5 km) of Portland Temple Visitors' Center and Bridgeport Plaza Mall. Also, Bridgeport Village is within 3 miles (5 km) and Washington Square Mall is within 6 miles (10 km).

Business services

This hotel features an outdoor pool, an indoor pool, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. You'll appreciate the 24-hour gym, bar/lounge, and laundry facilities.

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$123* Per night/room Mar 29 - Mar 30

Standard Room, 1 King Bed, Accessible (Mobility, Access Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Mobility, Roll Shwr)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Crowne Plaza Portland-Lake Oswego, an IHG Hotel ratings based on 22 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Portland-Lake Oswego, an IHG Hotel

Everyone (8) Couples (4) Family (10)
1 out of 5
I reserved a King size hed room and upon arrival all they had was double bed room. Why would hotel even have double beds? At least Queens should be minimal

Posted by on Feb 17, 2024

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Comment from Hotel Management

Feb 18, 2024 by Jodi

Thank you for your review

4 out of 5
We didn’t eat at the property but we did want a small dessert in the evening and the freezer section of the little shop was the only thing that was not working so- no ice cream. The server was not overly confident in the quality of the hotel menu offerings

Posted by , from henderson on Sep 13, 2023

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Comment from Hotel Management

Sep 16, 2023 by Daniel Hurtado - Assistant General Manager

Dear Shawn,Thank you for taking the time to share your experience at Crowne Plaza at Lake Oswego. We're pleased to hear that you found our property clean and comfortable, and we appreciate your kind words about our staff. Your feedback is important to us as we continually strive to improve. Please let us know if there's anything specific we can do to make your next stay even more enjoyable. We look forward to welcoming you back in the future.

5 out of 5

Posted by on Jul 13, 2023

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Comment from Hotel Management

Aug 3, 2023 by Daniel Hurtado - Assistant General Manager

Dear Donna,Thank you for your fantastic 5 out of 5 review! We are thrilled to know that you had a wonderful stay with us at Crowne Plaza Lake Oswego. Our team takes pride in delivering exceptional service, and we are delighted that you found our staff friendly and welcoming. It is truly rewarding to receive such positive feedback, and we can't wait to welcome you back for another memorable experience. If you have any special requests or need assistance with future reservations, feel free to reach out to us anytime. Thank you for choosing Crowne Plaza, and we look forward to your next visit!Warm regards,

1 out of 5
Unfortunately, this property does not seem to be receiving continued cleaning and maintenance support. Water pressure, cleaniness of the shower and bathroom, lack of clean towels, burnt out light, curtain rod and handle issues, are some examples of problems with two rooms we used during this trip, that's right two rooms, because we had to switch to a second room that had some of these similar issues. BTW, coffee replenishment is arbitrary apparently in this hotel. Good luck.

Posted by on Jun 28, 2023

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Comment from Hotel Management

Jun 29, 2023 by Daniel Hurtado - Assistant General Manager

Dear Reza,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for the issues you encountered with the cleanliness and maintenance of your rooms. It is disheartening to hear that we did not meet your expectations in these areas.We understand the importance of a well-maintained and clean environment for our guests, and we are disappointed to learn that we fell short in delivering this during your stay. Please accept our sincere apologies for the water pressure, cleanliness of the shower and bathroom, lack of clean towels, burnt-out light, curtain rod, handle issues, and other maintenance concerns you experienced. This is not the level of service we strive to provide, and we deeply regret any inconvenience caused.We are committed to addressing and resolving these issues promptly. Your feedback has been shared with our housekeeping, maintenance, and front desk teams to ensure that immediate action is taken to rectify the problems you encountered. Additionally, we will review our coffee replenishment procedures to ensure consistency and reliability for all our guests.We value your patronage and appreciate your understanding. We are committed to improving our services and facilities, and your feedback plays a crucial role in helping us identify areas for enhancement.Once again, we apologize for the inconveniences you faced during your stay. If there is anything else we can do to rectify the situation or if you would like to further discuss your experience, please do not hesitate to contact our management team. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay that reflects our commitment to quality and guest satisfaction.

4 out of 5
Our stay was good, seems like they short staff, was no able to have breakfast there because was to busy, the room was clean, but the balcony in the room was dirty, such a nice view but wasn’t able to Enjoy that.

Posted by on May 22, 2023

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Comment from Hotel Management

May 23, 2023 by Daniel Hurtado - Assistant General Manager

Dear David,Thank you for sharing your feedback about your recent stay with us. We are glad to hear that overall your stay was good and that you found the room clean. However, we apologize for any inconvenience caused by the shortage of staff and the inability to enjoy breakfast due to busyness. We understand the importance of providing a seamless dining experience and will take your feedback into consideration to improve our service.We are also sorry to hear that the balcony in your room was dirty and prevented you from fully enjoying the nice view. Please rest assured that we will address this matter with our housekeeping team to ensure that all areas, including balconies, are clean and well-maintained.Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back for a more satisfactory experience in the future.

4 out of 5
the market inside the lobby was extremely expensive. would rather drive to the gas station conveinence store across the street to pay half of what the cost was on property.

Posted by , from SAN BERNARDINO on May 1, 2023

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Comment from Hotel Management

May 6, 2023 by Daniel Hurtado - Assistant General Manager

Thank you so much for your feedback. I will pass on your comments to the managers above me to see if a resolution to the issue you've encountered can be implemented. We thank you so much for staying with us and hope you stay with us in the near future.

5 out of 5
Loved it all.

Posted by on Mar 19, 2023

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Comment from Hotel Management

Mar 20, 2023 by Daniel Hurtado - Assistant General Manager

Hi Sarah, We are so thrilled that you enjoyed your recent stay with us! Without our guests' feedback we wouldn't know how we are doing on a day-to-day basis. It's great to know that all the hard work that is done daily by all our employees is appreciated and enjoyed by our guests. This is the highest praise we could ever receive, and we thank you for giving us such a great score. We hope we get to be your choice hotel next time you are in the Lake Oswego area.

2 out of 5

Posted by on Aug 1, 2022

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Comment from Hotel Management

Jan 1, 2023 by Lee

Please try us again!

4 out of 5
The property was clean and quiet. No complimentary breakfast or coffee and coffee shop not open early was disappointing.

Posted by on Jun 29, 2022

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Comment from Hotel Management

Jun 29, 2022 by Lee

Thank you so much for your positive review! We appreciate your business & hope to see you again soon. Breakfast starts at 6:30am :)

5 out of 5

Posted by on Jun 5, 2022

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About the Crowne Plaza Portland-Lake Oswego, an IHG Hotel

Location 14811 Kruse Oaks Drive, Lake Oswego, OR 97035

Renovations + Closures

The following facilities or services will be unavailable from February 5 2024 to February 29 2024 (dates subject to change):

  • Swimming pool

Property Features

Crowne Plaza Portland-Lake Oswego, an IHG Hotel offers its guests an indoor pool, an outdoor pool, and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a 24-hour business center and 4 meeting rooms. Event space at this hotel measures 3120 square feet (290 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Portland-Lake Oswego, an IHG Hotel. Parking is available for a fee. This Lake Oswego hotel is smoke free.

  • 1 building
  • 161 guestrooms or units
  • 6 levels
  • 3120 sq ft of conference space
  • 290 sq m of conference space
  • Built in 1989
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Self parking (surcharge)

Transport

  • Train station: Tigard Transit Center Station (4.6 km / 2.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Portland-Lake Oswego, an IHG Hotel offers 161 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. LCD televisions come with premium cable channels. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Microwaves, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

  • Sitting area
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.

Oswego Atrium Restaurant - Onsite restaurant. Guests can enjoy drinks at the bar. Happy hour is offered.

Oswego Atrium Bar - Onsite lobby lounge. Open daily.

Late night fare is available from room service (during limited hours).

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Annual carbon offsets
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 0.57 percent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15–18 per person
  • Self parking fee: USD 10.00 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Portland-Lake Oswego
  • Crowne Plaza Portland-Lake Oswego
  • Crowne Plaza Portland Lake Osego Hotel Lake Oswego
  • Lake Oswego Crowne Plaza
  • Crowne Plaza Portland-Lake Oswego Hotel
  • Crowne Plaza Portland Lake Oswego

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.