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Sunnyside Inn & Suites

2.5-star property
12855 SE 97th Avenue, Clackamas, OR 1-855-201-7819
2.2 out of 5
See all 33 travelocity Reviews

"Cost per night and location was good. Check-in and check-out staff was very nonprofessional & with rude attitude. Limited breakfast choices compared t ... " More

By a verified traveler on Thu 01 Dec 2022

Points Of Interest

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Hotel Description

Hotel perfectly located for exploring Sunnyside

Sunnyside stay

Within a 10-minute walk of this Sunnyside hotel, you'll find Kaiser Permanente Sunnyside Medical Center and Clackamas Town Center. Eagle Landing Golf Course and North Clackamas Aquatic Park are also within 2 miles (3 km).

Free perks

A seasonal outdoor pool, free self parking, and laundry facilities are featured at this hotel. Guests will appreciate free perks like on-the-go breakfast and WiFi in public areas. A terrace, a snack bar/deli, and a grocery/convenience store are also on offer.

Standard Room, 1 Queen Bed (Single Queen)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$66* Per night/room Sep 27 - Sep 28

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 1 Max

Standard Room, 2 Queen Beds (Two Queens)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard Room, 1 King Bed (Single King)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed (Executive Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sunnyside Inn & Suites ratings based on 33 Verified Reviews

Review Summary
2.2 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Sunnyside Inn & Suites

Everyone (13) Couples (9) Family (13)
2 out of 5
Some of the staff are very nice and helpful but my initial encounter with the front desk lady was terrible. Morgan was in a terrible mood.or sick or I don't know what but she was mad the minute I walked in threatened to call the police because I questioned her or interrupted her she made me run my card three times which activated all kinds of problems with my bank if she worked for me I would fire her. It was clear that I was just bothering her when I walked in. I felt like she gave me the worst accommodations because she didn't like me. I was afraid to complain so had to sleep in a terrible room until the next morning when I talked to the manager who was very nice and gave me another room on the second floor that was all fairly remodeled. The first room was dangerous there was no way to get out in case of a fire it was on the third floor the toilet didn't work the TV didn't work the phone didn't work there were holes in the walls there was dirty disgusting walls and broken lamps every lamp was broken there was mold in the coffee maker I'm sure there was more. I would never stay here again and if I were Travelocity I would never rent this this place.

Posted by on Feb 15, 2023

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Comment from Hotel Management

Feb 15, 2023 by Front Desk manager

Hi lisa I'm so sorry this happened to you and we will be having a talk with our staff to make sure this does not happen again. I'm glad you were able to get into a different room that was more helpful for you. Please if this ever happens to you again if you do decide to stay with us please ask for a manager to help to you out. We strive to make all our customers happy from the get go. Again I apologize for the inconvenience that happened to you.

3 out of 5
Cost per night and location was good. Check-in and check-out staff was very nonprofessional & with rude attitude. Limited breakfast choices compared to other hotels in the same range. Noisy refrigerator & heating unit in the room. Water leakage near heating unit. Damaged bathroom door. Unpleasant odor in the room. Overall unhygienic and unmaintained facility.

Posted by on Dec 1, 2022

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Comment from Hotel Management

Dec 2, 2022 by General Manager

Dear Farhat,While we are delighted that our value and superb location pleased you, we are sorry that other aspects of your stay failed to hit the mark. Your feedback is gratefully received, as it will allow us to improve our service and accommodations. Thank you for being our guest, and we hope you'll come back and see us down the road. General Manager

1 out of 5
My bad, I booked this late at night using my cell phone and didn't realize this was a motel. Nothing wrong with that, but we walked in the room and walked right back out. Big brown stain on the bed and very very bare bones room. Nothing to be excited about. Sorry, but if you are in to motelling, then this is the place for you. Staff were very nice and called to ask why we didn't stay in the room. We just couldn't.

Posted by on Nov 29, 2022

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Comment from Hotel Management

Dec 1, 2022 by General Manager

Dear Joseph,It is truly upsetting that our accommodations did not impress you, and we regret that you did not allow us to make amends before you departed. Nevertheless, we appreciate you letting us know what was not to your satisfaction so we can make positive changes. As your travels continue, we wish you well.- General Manager

1 out of 5
Toilet seat for a child and not fastened. No toilet paper. Bed mattress springs worn, no sleeping here. Single pain windows amplify highway noise into the room. Double pain windows would resolve that, but everything at this location is super cheap

Posted by on Oct 17, 2022

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Comment from Hotel Management

Oct 19, 2022 by General Manager

Dear Geoffrey, Thank you for sharing your experience from your recent stay with us. First and foremost, we are sorry to hear that you were not fully satisfied with your overall stay and would like to apologize for not exceeding your expectations. We continually improve our facility and appreciate feedback like yours as it allows us to pinpoint where we should look next. It was a pleasure having you here with us, and we hope for another opportunity to provide you with the experience you expect and deserve.General Manager

4 out of 5

Posted by , from MILWAUKIE on Apr 16, 2022

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1 out of 5
Front desk rejected my service. Because my Physical Apple Credit Card That i booked the room with didn’t have numbers on it. Witch it doesn’t for security purposes. I had my card information and card and ID ready to provide. I offered to pay cash as a substitute. And the front desk asked me to leave the building.

Posted by on Feb 15, 2022

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Comment from Hotel Management

Feb 17, 2022 by General Manager

Dear Isse, All feedback is welcome, and we value your input. We strive to make our payment policies clear, and we are sorry to hear about any confusion in this situation. Our team will review this concern. Thank you, and we wish you all the best in your future travels. General Manager

1 out of 5
Bulldoze the place. Super loud. Somebody’s tried to put lipstick on the pig, but it’s not working.

Posted by on Oct 15, 2021

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3 out of 5
The night front desk clerk was friendly and extremely helpful. Pet friendly. Bed extremely uncomfortable and old. Room very small. A portion of the building was missing and lying in the court yard. Window and AC unit was tarped over making it to where we were unable to use the AC unit and look out the window. One towel provided for two quests. Toilet paper stuffed in the hole around shower head.

Posted by on Oct 4, 2021

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Comment from Hotel Management

Oct 7, 2021 by Front Desk

Thank you for your review we are working on updating rooms.

3 out of 5

Posted by on Aug 30, 2021

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3 out of 5

Posted by on Jul 23, 2021

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About the Sunnyside Inn & Suites

Location 12855 SE 97th Avenue, Clackamas, OR 97015

Property Features

There's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces. A seasonal outdoor pool, a terrace, and a vending machine are also featured at Sunnyside Inn & Suites. Limited free parking is available on a first-come, first-served basis. This Clackamas hotel is smoke free.

  • 129 guestrooms or units
  • Meeting rooms
  • Built in 1980
  • To-go breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Terrace
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • No smoking on site
  • Microwave in a common area
  • Refrigerator in a common area

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking , Parking (limited spaces) , Free parking nearby

Transport

  • Train station: Oregon City Station (8.9 km / 5.5 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Sunnyside Inn & Suites offers 129 air-conditioned accommodations with coffee/tea makers and complimentary toiletries. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

  • Television
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

Children under 17 years old are not allowed in the swimming pool without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Onsite parties or group events are strictly prohibited

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 15
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Parking height restrictions apply
  • Number of children who can stay free - 10
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Sunnyside Inn Clackamas
  • Sunnyside Inn
  • Sunnyside Inn Suites
  • Sunnyside Inn & Suites Hotel
  • Sunnyside Inn & Suites Clackamas
  • Sunnyside Inn & Suites Hotel Clackamas

You should know

  • The seasonal pool will open in July and close in September.
  • Up to 10 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.