2/10 Terrible
Galen
Traveled with family
Feb 18, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
When we got to the lobby and then the room my daughter and i thought we were in a completely different hotel. Once im the room we found curly black hairs on 1 of 3 towels. Heater and ac didnt work and room had dirt on desk chair. When i complained i was given 2 new towels only to find same type of hair on 1 of the 2. When i went back to the desk and showed the lady at the desk the pics of what i thought i book to what she put me in she told me they had nothing on the property that looked like the pictures from hotel.com. she then told me that sometimes pics are different, and used me seeing a big mac pic from McDonald's as to what the burger actually looks like. My daugher and i were baffled she explained it this way. If not for us traveling from PA all day and having to leave again at 7am we would have walked out of the place. When complaining there was a guy next to me that said the place is bad and he would know because, get this (he lives there) again not kidding. There was also burn marks also on 1 of the 2 queen bed sheets and walls and doors had scuffs all over them. Surprised Wyndham would have their product associated with this type of hotel
Galen
Stayed 1 night in Feb 2024