Close to airport
Within a 10-minute walk of the hotel, you'll find Riverbanks Zoo and Garden and Three Rivers Greenway. University of South Carolina and Columbia Canal and Riverfront Park are also within 6 miles (10 km).
This hotel features an indoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the business center and WiFi in public areas. Relax with a drink at the bar/lounge and enjoy the free continental breakfast each morning.
Featuring conveniences like sitting areas and refrigerators, the 218 guestrooms also offer WiFi and LCD TVs with cable channels. Other amenities include wired Internet, Netflix, and microwaves.
Apr 29, 2022 by GM
Dear pam, I’m sorry that our hotel and accommodations left you underwhelmed. Please accept my heartfelt apology for your experience; this is certainly not our standard. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Jordan Francisco General Manager
Apr 4, 2022 by GM
Dear Chandra, Thank you for sharing a review of your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us and that your room was not met with our high-quality housekeeping service. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve. We appreciate your patronage and hope to see you again soon. Sincerely, Jordan Francisco General Manager
Mar 21, 2022 by GM
Dear Erica, We are very sorry that you experienced issues with temperature control during your stay. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay. Sincerely, Jordan Francisco General Manager
Feb 7, 2022 by GM
Dear Dixon, What a wonderful review! The staff works hard to try and provide every guest with an experience just like the one you shared with us and other travelers. We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Charles Johnson General Manager
Jan 11, 2022 by GM
Dear James, Thank you for taking the time to provide feedback on your recent stay. I immediately became disheartened when reading your review. Please accept my deepest apologies regarding our less than stellar housekeeping and the lack of attention to detail. What you experienced is not typical. Rest assured, your comments have been conveyed to upper management and will be addressed. Again, thank you for your review and we hope to have the opportunity to provide a more pleasurable experience. Sincerely, Charles Johnson General Manager
Dec 6, 2021 by GM
Dear Jerry, I'm so glad that our location was well suited to your visit. It was our pleasure hosting you and we hope to see you again. Best, Charles Johnson General Manager
Dec 1, 2021 by GM
Dear Puja, Thank you for taking the time to share your important feedback. On behalf of our housekeeping staff, I would like to apologize for your experience. We have a dedicated staff who normally receive high marks for cleanliness, so I regret that we fell short on providing acceptable accommodations and for your overall poor impression. The details definitely do make a trip and we regret we missed the mark. I appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again. Sincerely, Charles Johnson General Manager
Nov 30, 2021 by GM
Dear Alesia, We desire to provide every guest with a pleasant stay, so I’m very sorry that we let you down this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return visit. Thank you for staying with us. Sincerely, Charles Johnson General Manager
Nov 30, 2021 by GM
Dear Alesia, I’m sorry that you did not find us to be a good value and that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Charles Johnson General Manager
Nov 12, 2021 by GM
Dear Sherri, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Additionally, I apologize that you found our guest offerings and room conditions to be poor. Your satisfaction is important to us and we hope you'll give us another opportunity soon to make your experience the best it can be. Sincerely, Charles Johnson General Manager
Embassy Suites Columbia - Greystone offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have WiFi and wired Internet for a fee. There's an onsite business center. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Embassy Suites Columbia - Greystone. For a fee, parking is available. This 3.5-star Columbia hotel is smoke free.
Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)
Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge
Self parking (surcharge)
Embassy Suites Columbia - Greystone offers 218 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. This Columbia hotel provides wired and wireless Internet access for a surcharge. 32-inch LCD televisions come with premium cable channels, pay movies, and Netflix. Housekeeping is provided daily.
Guests are served free continental breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.
TheTerrace - This family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an indoor pool and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.