"Hotel was dirty. Carpet was stained in room. Bathroom was not very clean. Pull out sofa bed was stained and gross. Stairs in the hotel were extremely ... " More
Close to airport
You'll find Three Rivers Greenway and Riverbanks Zoo and Garden within a 15-minute walk of this Columbia hotel. Riverbanks Botanical Garden and Earlewood Park are also within 3 miles (5 km).
This hotel features an indoor pool, a gym, and a restaurant. Relax with a drink at the bar/lounge and enjoy the free continental breakfast each morning. Self parking, a business center, and a grocery/convenience store are also offered.
Mar 14, 2023 by GM
Dear Myrenda R,Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon.Best,Jordan FranciscoGeneral Manager
Oct 27, 2022 by GM
Dear JOE,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review and for choosing our hotel. Please visit us again soon.Best,Jordan FranciscoGeneral Manager
Aug 6, 2022 by GM
Dear Barbara, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. I regret that our maintenance issues with your door lock inconvenienced you. We hope you will reconsider a return visit. We'd love another opportunity to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Jordan Francisco General Manager
Jul 19, 2022 by GM
Dear Jennifer, Thank you for taking the time to share your important feedback. On behalf of our housekeeping staff, I would like to apologize for your experience. We have a dedicated staff who normally receive high marks for cleanliness, so I regret that we fell short of providing acceptable accommodations and for your overall poor impression. Additionally, we try to be as transparent as possible regarding our charges, so I'm sorry for our breakdown in communications regarding our parking fee. The details definitely do make a trip and we regret we missed the mark. I appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again. Sincerely, Jordan Francisco General Manager
Jun 13, 2022 by GM
Dear Yamileth, I am glad to know that you enjoyed your visit overall. Our staff members are proud to be representatives of our hotel and all that it has to offer. We value your feedback, including areas for improvement, as it allows us to serve our guests better. Whether your next trip here is for business or pleasure I hope you will choose to stay with us again. Best, Jordan Francisco General Manager
Apr 29, 2022 by GM
Dear pam, I’m sorry that our hotel and accommodations left you underwhelmed. Please accept my heartfelt apology for your experience; this is certainly not our standard. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Jordan Francisco General Manager
Apr 4, 2022 by GM
Dear Chandra, Thank you for sharing a review of your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us and that your room was not met with our high-quality housekeeping service. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve. We appreciate your patronage and hope to see you again soon. Sincerely, Jordan Francisco General Manager
Mar 21, 2022 by GM
Dear Erica, We are very sorry that you experienced issues with temperature control during your stay. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay. Sincerely, Jordan Francisco General Manager
Feb 7, 2022 by GM
Dear Dixon, What a wonderful review! The staff works hard to try and provide every guest with an experience just like the one you shared with us and other travelers. We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Charles Johnson General Manager
Embassy Suites by Hilton Columbia Greystone offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. There's an onsite business center. A vending machine, multilingual staff, and gift shops/newsstands are also featured at Embassy Suites by Hilton Columbia Greystone. For a fee, parking is available. Smoking is allowed in designated areas at this Art Deco Columbia hotel.
Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)
Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge
Self parking (surcharge)
Embassy Suites by Hilton Columbia Greystone offers 218 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. This Columbia hotel provides wired and wireless Internet access for a surcharge. 32-inch LCD televisions come with premium cable channels, pay movies, and Netflix. Housekeeping is provided daily.
Guests are served free continental breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.
TheTerrace - This family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an indoor pool and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment will be available to guests. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.