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Embassy Suites Columbia - Greystone

3.5-star property
200 Stoneridge Dr, Columbia, SC 1-855-201-7819
3.0 out of 5
See all 24 travelocity Reviews

"Hotel was dirty. Carpet was stained in room. Bathroom was not very clean. Pull out sofa bed was stained and gross. Stairs in the hotel were extremely ... " More

By a verified traveler on Sun 10 Jul 2022

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Hotel Description

3.5-star Art Deco hotel near Riverbanks Zoo and Garden

Close to airport

You'll find Three Rivers Greenway and Riverbanks Zoo and Garden within a 15-minute walk of this Columbia hotel. Riverbanks Botanical Garden and Earlewood Park are also within 3 miles (5 km).

Free breakfast

This hotel features an indoor pool, a gym, and a restaurant. Relax with a drink at the bar/lounge and enjoy the free continental breakfast each morning. Self parking, a business center, and a grocery/convenience store are also offered.

Room, 2 Double Beds, Non Smoking (Non-Suite)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$114* Per night/room Jun 25 - Jun 26

Premium Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Suite, Two Double Beds, Non-Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

One King Bed, Non-Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Columbia Greystone ratings based on 24 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Embassy Suites by Hilton Columbia Greystone

Everyone (5) Couples (3) Family (14)
4 out of 5

Posted by on Feb 11, 2023

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Comment from Hotel Management

Mar 14, 2023 by GM

Dear Myrenda R,Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon.Best,Jordan FranciscoGeneral Manager

4 out of 5
No thanks

Posted by on Oct 25, 2022

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Comment from Hotel Management

Oct 27, 2022 by GM

Dear JOE,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review and for choosing our hotel. Please visit us again soon.Best,Jordan FranciscoGeneral Manager

2 out of 5
Lock on door didn’t work after returning from dinner. It took a maintenance man 20 minutes at 10:00PM to come open our door. We were asked if we wanted a handicapped room. I said no. Got one anyway. No sink in bathroom. Was in bedroom. Extremely inconvenient. Will NEVER STAY HERE AGAIN.

Posted by on Aug 5, 2022

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Comment from Hotel Management

Aug 6, 2022 by GM

Dear Barbara, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. I regret that our maintenance issues with your door lock inconvenienced you. We hope you will reconsider a return visit. We'd love another opportunity to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Jordan Francisco General Manager

5 out of 5

Posted by on Aug 3, 2022

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3 out of 5
Hotel was dirty. Carpet was stained in room. Bathroom was not very clean. Pull out sofa bed was stained and gross. Stairs in the hotel were extremely dirty and had trash. No restaurant/food available. Was charged for parking but my confirmation email upon booking said that parking was supposed to be free.

Posted by on Jul 10, 2022

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Comment from Hotel Management

Jul 19, 2022 by GM

Dear Jennifer, Thank you for taking the time to share your important feedback. On behalf of our housekeeping staff, I would like to apologize for your experience. We have a dedicated staff who normally receive high marks for cleanliness, so I regret that we fell short of providing acceptable accommodations and for your overall poor impression. Additionally, we try to be as transparent as possible regarding our charges, so I'm sorry for our breakdown in communications regarding our parking fee. The details definitely do make a trip and we regret we missed the mark. I appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again. Sincerely, Jordan Francisco General Manager

5 out of 5
The staff was great. Friendly and helpful. The hotel is outdated and a bit run down, but clean. I did not like that my air conditioning did not get the room cool enough. I was even hot while trying to sleep.

Posted by on May 29, 2022

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Comment from Hotel Management

Jun 13, 2022 by GM

Dear Yamileth, I am glad to know that you enjoyed your visit overall. Our staff members are proud to be representatives of our hotel and all that it has to offer. We value your feedback, including areas for improvement, as it allows us to serve our guests better. Whether your next trip here is for business or pleasure I hope you will choose to stay with us again. Best, Jordan Francisco General Manager

2 out of 5
The room was very dark and the furniture was falling apart. It was just very OLD and it was very outdated. The fan in the room was loud and the elevators made a lot of noise, I was nervous to get on them.

Posted by on Apr 20, 2022

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Comment from Hotel Management

Apr 29, 2022 by GM

Dear pam, I’m sorry that our hotel and accommodations left you underwhelmed. Please accept my heartfelt apology for your experience; this is certainly not our standard. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Jordan Francisco General Manager

3 out of 5
The first room I received still had dog food on the floor from the previous guest. I received another room... this room seemed a little cleaner, but upon further inspection, literal balls of hair were on the floor ... the tile in the kitchen area were sticky, there was a noticeable blood stain on one of the comforters [at the foot of the bed] and the end table in the front room had some film all over the table. I had a two - and four- year old year old with me and knew they would have their hands and mouths everywhere. This property was not even close to what I expect from an Embassy property.

Posted by , from Winston Salem on Apr 3, 2022

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Comment from Hotel Management

Apr 4, 2022 by GM

Dear Chandra, Thank you for sharing a review of your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us and that your room was not met with our high-quality housekeeping service. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve. We appreciate your patronage and hope to see you again soon. Sincerely, Jordan Francisco General Manager

2 out of 5
I froze. I was not able to turn on the heat the temp in the room went from 64 to 61 I was so cold I didn’t want to get out of bed.

Posted by on Mar 20, 2022

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Comment from Hotel Management

Mar 21, 2022 by GM

Dear Erica, We are very sorry that you experienced issues with temperature control during your stay. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay. Sincerely, Jordan Francisco General Manager

5 out of 5
Embassy Suites was a great hotel for an ideal price. Easy to get in and out, wonderful atrium and delicious breakfast every morning!

Posted by on Feb 7, 2022

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Comment from Hotel Management

Feb 7, 2022 by GM

Dear Dixon, What a wonderful review! The staff works hard to try and provide every guest with an experience just like the one you shared with us and other travelers. We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Charles Johnson General Manager

About the Embassy Suites Columbia - Greystone

Location 200 Stoneridge Dr, Columbia, SC 29210-8010

Property Features

Embassy Suites by Hilton Columbia Greystone offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. There's an onsite business center. A vending machine, multilingual staff, and gift shops/newsstands are also featured at Embassy Suites by Hilton Columbia Greystone. For a fee, parking is available. Smoking is allowed in designated areas at this Art Deco Columbia hotel.

  • 1 building
  • 218 guestrooms or units
  • 7 levels
  • Built in 1988
  • Continental breakfast (free)
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge

Parking

Self parking (surcharge)

Transport

  • Train station: Columbia Station (5.4 km / 3.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Columbia Greystone offers 218 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. This Columbia hotel provides wired and wireless Internet access for a surcharge. 32-inch LCD televisions come with premium cable channels, pay movies, and Netflix. Housekeeping is provided daily.

  • Sitting area
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.

TheTerrace - This family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Kayaking nearby
  • Golfing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per accommodation, per stay
  • Maximum 2 per room (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment will be available to guests. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Protective clothing is available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 18
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • 2 percent destination fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 (rates may vary)
  • Self parking fee: USD 10.00 per day (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Columbia Embassy Suites
  • Embassy Suites Columbia
  • Embassy Suites Columbia Greystone
  • Embassy Suites Greystone
  • Embassy Suites Greystone Columbia
  • Embassy Suites Greystone Hotel
  • Embassy Suites Greystone Hotel Columbia
  • Embassy Suites Hotel Columbia
  • Embassy Suites Columbia Greystone Hotel
  • Embassy Suites Columbia Greystone
  • Embassy Suites by Hilton Columbia Greystone Hotel
  • Embassy Suites by Hilton Columbia Greystone Columbia
  • Embassy Suites by Hilton Columbia Greystone Hotel Columbia

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.