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"Great visit to the city. The room was nice and had everything as expected. No disappointments. Easy check in and out. It was only 1 night in town but ... " More

By a verified traveler on Wed 12 Feb 2020

Hotel Description

3.5-star Art Deco hotel near Riverbanks Zoo and Garden

Close to airport

Within a 10-minute walk of the hotel, you'll find Riverbanks Zoo and Garden and Three Rivers Greenway. University of South Carolina and Colonial Life Arena are also within 6 miles (10 km).

Free breakfast

This hotel features an indoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the business center and WiFi in public areas. Relax with a drink at the bar/lounge and enjoy the free continental breakfast each morning.

WiFi, refrigerators

Featuring conveniences like sitting areas and refrigerators, the 218 guestrooms also offer WiFi and LCD TVs with cable channels. Other amenities include wired Internet, Netflix, and microwaves.

One King Bed, Non-Smoking, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Special, One King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 2 Double Beds (Wellness)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed (Wellness)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Embassy Suites Columbia - Greystone ratings based on 23 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites Columbia - Greystone

Everyone (15) Couples (2) Family (7)
2 out of 5
We checked in for a 3 night stay and checked out after the first night. NOT like other Embassy suites. Room was filthy, the fountain in the lobby was green with algae, the shower didn't work and the breakfast was powdered eggs, no fruit. Unlike any other stay at Hilton. Their excuse was the pandemic kept them from renovating last March. Might have been 10 people staying there. They need to renovate now. Bad mark for Hilton!

Posted by on Feb 11, 2021

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1 out of 5
The rooms were filthy. It’s like they were never cleaned. They had to be switched. One of the rooms actually had a pair of Underwear on the floor and urine on the toilet. There is mold all through the bathrooms. I have photos to back this up. You need to remove them from your site.

Posted by , from Pittsburgh on Jun 27, 2020

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Comment from Hotel Management

Jul 14, 2020 by Management

Darell, please reach out to the hotel directly to further discuss the details of your stay. Thank you.

1 out of 5

Posted by on Jun 15, 2020

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Comment from Hotel Management

Jul 14, 2020 by Management

Please let us know how we can make your next stay a 5 star stay!

5 out of 5
Great visit to the city. The room was nice and had everything as expected. No disappointments. Easy check in and out. It was only 1 night in town but I would repeat with the family.

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 17, 2020 by Kim

Thank you for taking a moment to share your experience. I am happy to hear you found our hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

4 out of 5
The hotel was very nice and I loved the room. Breakfast was also very nice. The front desk clerk didn't inform me about breakfast times. And yet he informed the couple ahead of me of breakfast. It must have slipped his mind once I got to the counter. Which I thought was kinda rude. But overall I was pleased with the property

Posted by on Feb 10, 2020

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Comment from Hotel Management

Feb 11, 2020 by Kim Proctor

Thank you for taking a moment to share your experience. I am happy to hear you found our hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

1 out of 5
We had no heat for 1 whole day and a 1/2.we caught a bad cold

Posted by on Nov 17, 2019

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2 out of 5
Our suite was damp and had a broken toilet. However, the majority of the staff were friendly.

Posted by on Aug 31, 2019

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4 out of 5
Needs a refresh in areas, showing wear & tear in rooms.

Posted by on Aug 25, 2019

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5 out of 5
Bed was comfy, staff was nice, my made to order omelet was delicious

Posted by on Jun 9, 2019

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4 out of 5

Posted by on Jun 7, 2019

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About the Embassy Suites Columbia - Greystone

Location 200 Stoneridge Dr, Columbia, SC 29210-8010

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Embassy Suites Columbia - Greystone offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have WiFi and wired Internet for a fee. There's an onsite business center. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Embassy Suites Columbia - Greystone. For a fee, parking is available. This 3.5-star Columbia hotel is smoke free.

  • 1 building
  • 218 guestrooms or units
  • 7 levels
  • Built in 1988
  • Continental breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge)

Transport

  • Airport: Columbia Metropolitan Airport (CAE) (15.9 km / 9.9 mi)
  • Train station: Columbia Station (5 km / 3.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites Columbia - Greystone offers 218 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. 32-inch LCD televisions come with premium cable channels, pay movies, and Netflix. Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

  • Sitting area
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.

TheTerrace - This family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Kayaking nearby
  • Golfing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per accommodation, per stay
  • Maximum 2 per room (weight limit: 50 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • 2 percent destination fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 (rates may vary)
  • Self parking fee: USD 8.00 per day (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Columbia Embassy Suites
  • Embassy Suites Columbia
  • Embassy Suites Columbia Greystone
  • Embassy Suites Greystone
  • Embassy Suites Greystone Columbia
  • Embassy Suites Greystone Hotel
  • Embassy Suites Greystone Hotel Columbia
  • Embassy Suites Hotel Columbia
  • Embassy Suites Columbia Greystone Hotel
  • Embassy Suites Columbia - Greystone Hotel
  • Embassy Suites Columbia - Greystone Columbia
  • Embassy Suites Columbia - Greystone Hotel Columbia

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.