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"Clean but noisy. Worst bed and pillows I’ve ever slept in. " More

By a verified traveler on Sun 11 Apr 2021

Hotel Description

3-star hotel near Bicentennial Capitol Mall State Park

Heart of Nashville

With a stay at this Metrocenter - North Rhodes Park hotel, you'll be within 2 miles (3 km) of Bicentennial Capitol Mall State Park and 6 miles (10 km) of Vanderbilt University. Country Music Hall of Fame and Museum and Music City Center are also within 6 miles (10 km).

Free breakfast

This hotel features an outdoor pool and an indoor pool. Enjoy the fitness center and free perks like continental breakfast and WiFi in public areas. There's a spa tub on site, and a 24-hour front desk and a snack bar/deli are also provided.

Free WiFi, kitchenettes

The 78 guestrooms feature well-equipped kitchenettes with refrigerators and microwaves, as well as free WiFi and LCD TVs with cable channels. Other amenities include sofa beds, sitting areas, and coffee/tea makers.

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
$99* Per night/room Apr 18 - Apr 19

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Springhill Suites By Marriott Metro Center ratings based on 16 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Springhill Suites By Marriott Metro Center

Everyone (6) Family (8)
4 out of 5
Clean but noisy. Worst bed and pillows I’ve ever slept in.

Posted by on Apr 11, 2021

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Comment from Hotel Management

Apr 11, 2021 by hotel staff

Thank you for your review.

3 out of 5
They did not have much food for breakfast but fruit, yogurt cups, granola bars, gross looking muffin of some sort, watered down coffee, no milk, or juice. Indoor pool was closed while others in the area were open, rooms and hallways were not vacuumed. Couches had stains and stuff all over cushions. Towels and bedding were clean and comfortable.

Posted by on Mar 22, 2021

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Comment from Hotel Management

Mar 23, 2021 by Hotel Staff

Thank you for taking the time to provide your feedback. The concerns listed have been reviewed and addressed. Thank you again.

2 out of 5
The couches and floors were dirty and stained. The pool was closed, there wasn't a breakfast other than fruit, yogurt and granola bars. Charged $7 a day to park outside in the lot. Area is quiet and located close to Germantown and Downtown is about 15 min away

Posted by on Mar 19, 2021

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Comment from Hotel Management

Mar 20, 2021 by Hotel Staff

Dear Guest, I appreciate your feedback and are concerned about what was written in your review. I sincerely apologize about condition of your room, your not getting to enjoy the pool, the modified breakfast, and that it wasn't made clear about the hotel parking fee. I have addressed and followed up with our housekeeping staff about the room cleanliness to ensure that this does not happen moving forward. Thank you again for your feedback as this helps us to improve service for everyone.

1 out of 5
Horrible service. Room was dirty, bed sheets on sofa bed were disgustingly dirty. Tried to call from desk twice and both times I had go to front desk on my own to ask for clean bed sheets. I had to use my own sheets and own pillows that we brought with us. Paid for continental breakfast and got bags with orange, water and a granola bar. I will never again use this hotel or probably anything that has to do with Marriott. One more thing, the carpet in the room was able filthy and looked like it had blood stains on it.

Posted by , from Chicago on Jul 12, 2020

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Comment from Hotel Management

Jul 13, 2020 by Hutch

I want to thank you for feedback. I apologize you had a negative experience at our hotel. I want to assure you that all of these issues have been addressed so situations like this don't happen again. We hope our continued efforts to improve every stay for our guests, you will five the SpringHill Suites another try next time you stay in the area. Sincerely, Tracy Hutchison Assistant General Manager

5 out of 5
very nice room with private kitchen we asked for more sheet and was provided immediately bed was very comfortable

Posted by on Dec 30, 2019

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Comment from Hotel Management

Dec 30, 2019 by Unlisted

Thank you glad your happy!

5 out of 5
Everything was great! Comfy beds, clean rooms, nice exercise room, good variety for breakfast, very friendly staff!

Posted by on Jun 2, 2019

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Comment from Hotel Management

Jun 3, 2019 by Dee

Thank you for taking the time to share your recent stay with us. We hope to see you again when your travels bring you back to Nashville.

5 out of 5
The place is great, great staff, good breakfast and large excellent rooms.

Posted by on Jan 15, 2019

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Comment from Hotel Management

Jan 16, 2019 by Karen

Thank you for taking the time to share your recent stay with us at SpringHill Suites Nashville MetroCenter. It's always nice to hear positive feedback. Giving our guest the best customer service is our number priority and we have exceed. We hope to see you again when your travels bring you back to Nashville.

2 out of 5
The staff was friendly and helpful. Great job. The breakfast bar was clean and well stocked. However, the hotel needs work, as it's very outdated. The carpet was worn to the pad in places. Walls are scraped, scratched, and thin. It was very noisy from above and beside us. The housekeeper didn't empty trash, change sheets, or leave replacement soaps, shampoos, or conditioner. The cons far outweigh the pros at this hotel.

Posted by on May 5, 2018

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Comment from Hotel Management

May 7, 2018 by Mangement

Thank you for taking the time to share your recent experience with us.

2 out of 5

Not Clean!!!

Pros: Easy to get to.
The bathroom was horrible! There was mold in the shower and on the shower curtain. One of the bed spreads had a stain on it. I mentioned this to the hotel staff and they did not seem concerned about the condition. Stay away from this location. There are plenty more hotels to choose from.

Posted by on Jul 28, 2017

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4 out of 5

Decent hoteL, friendly staff.

Beds were comfortable and only $7 ride downtown with Uber

Posted by on Jun 10, 2017

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About the Springhill Suites By Marriott Metro Center

Location 250 Athens Way, Nashville, TN 37228

Property Features

Springhill Suites By Marriott Metro Center offers its guests an indoor pool, an outdoor pool, a spa tub, and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi. There's an onsite 24-hour business center. Springhill Suites By Marriott Metro Center also features gift shops/newsstands, coffee/tea in a common area, and concierge services. For a fee, parking is available. This 3-star Nashville hotel is smoke free.

  • 1 building
  • 78 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Kitchenette
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Nashville International Airport (BNA) (17.6 km / 10.9 mi)
  • Train station: Nashville Riverfront Station (8.4 km / 5.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Springhill Suites By Marriott Metro Center offers 78 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Accommodations have separate sitting areas and are furnished with queen sofa beds. LCD televisions come with cable channels. Accommodations at this 3-star hotel have kitchenettes with refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Nashville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans.

  • In-room kitchenette
  • Sitting area
  • Pull-out sofa bed
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily.

Nearby Activities

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 7.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Springhill Suites Marriott Metro Center
  • Springhill Suites Marriott Metro Center Hotel
  • Springhill Suites Marriott Metro Center Hotel Nashville
  • Springhill Suites Marriott Metro Center Nashville
  • Springhill Suites Metro Center
  • Springhill Suites Marriott Metro Center Aparthotel Nashville
  • Springhill Suites Marriott Metro Center Aparthotel
  • Springhill Suites By Marriott Metro Center Hotel
  • Springhill Suites By Marriott Metro Center Nashville
  • Springhill Suites By Marriott Metro Center Hotel Nashville

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Springhill Suites By Marriott Metro Center.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.