"Staff was wonderful, good location, good breakfast clean but there were plumbing issues. " More
Condado stay
At this Condado hotel, you'll be steps from Casino del Mar at La Concha Resort and within a 15-minute walk of Condado Beach. Puerto Rico Convention Center and Port of San Juan are also within 3 miles (5 km).
Free breakfast
This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and free on-the-go breakfast each morning.
Apr 28, 2022 by Guest Relations Mngr-Holiday Inn Express San Juan
Thank you Joanne! We are so happy you had such a great experience. I am grateful that you were content with your guestrooms and I am pleased to learn that overall you enjoyed your stay. It is great to hear that you felt so very well looked by our colleagues during your time in residence with us. We certainly look forward to welcoming you back in the very near future and once again, thank you for your high ratings.
Jul 18, 2021 by Guest Relations Mngr-Holiday Inn Express San Juan
Many thanks for your review. Obviously there were a few aspects to your stay that did not meet your expectations. We're always available and eager to assist and rectify issues as best we can. We pride ourselves on the culture we have established and the ability of our team members to quickly fix any guest issues so that you can get back to a beautiful and inspiring hotel experience. We truly hope we’ll have an opportunity to welcome you back to deliver a great experience deserving of a top rating.
May 20, 2021 by Guest Relations Team, Holiday Inn Express San Juan
We greatly appreciate your glowing review of Holiday Inn Express San Juan! Our team is proud of the work we are able to accomplish each day as we raise the standards in service. Every detail is evaluated and executed with care. The highlight of our work is when we connect with our wonderful guests and make them feel at home. We enjoyed having you and look forward to your next visit. Regards, Guest Experience Manager
May 11, 2021 by Guest Relations Team, Holiday Inn Express San Juan
Thank you for your review. It seems from your rating that you did experience some challenges during your visit. We would love the opportunity to host you again at our Holiday Inn Express San Juan and invite you to enjoy our wonderful amenities – whether it’s unwinding in our refreshing pool, enjoying a delicious meal or lounging in our airy or spacious guest rooms. Please come visit again with us – we’re sure to impress you with a perfect stay. Best, Guest Experience Manager
Apr 6, 2021 by Guest Relations Team, Holiday Inn Express San Juan
Thank you for choosing our Holiday Inn Express San Juan. Our convenient location is a definite plus. We are in fact within walking distance to the beach and a few steps away from a wide selection of restaurants and bars. I do want to apologize for those disappointments with the breakfast. We thank you for your patience during Covid. Thank you for reviewing your stay and we certainly can’t wait to welcome you to our beautifully renovated hotel again in the future! Regards, Guest Experience Manager
Mar 4, 2021 by nht hernandez
we are so happy you had a great stay
Nov 28, 2020 by nht hernandez
THANK YOU
Mar 3, 2020 by WYB
We are very sorry and disappointed to hear that your stay was not satisfactory at all. This incident was an exception and not the norm and would hope that you would give us another opportunity in the future to provide you with the service and accommodations you deserve.
Aug 20, 2019 by Nhtreservations
We apologize for the inconvenience you had while staying in our property with your feedback we will work out this problem. We hope you have a good day
Holiday Inn Express San Juan Condado, an IHG Hotel offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. WiFi is free in public spaces. You'll find a business center on site. Free breakfast is available daily. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Holiday Inn Express San Juan Condado, an IHG Hotel. This 3.5-star San Juan hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking (limited spaces)
Holiday Inn Express San Juan Condado, an IHG Hotel offers 115 accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.
Guests are served free on-the-go breakfast daily from 7:00 AM to 10:00 AM.
An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.