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"The stay was ok not great " More

By a verified traveler on Tue 08 Jun 2021

Hotel Description

3.5-star hotel near Condado Beach

Close to the beach

At this Condado hotel, you'll be steps from Casino del Mar at La Concha Resort and within a 15-minute walk of Condado Beach. Puerto Rico Convention Center and Pan American Pier are also within 2 miles (3 km).

Renovated in 2015

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and free on-the-go breakfast each morning.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 115 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include coffee/tea makers, free weekday newspapers, and free local calls.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$198* Per night/room Aug 23 - Aug 24

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Accessible, Non Smoking (Mobility, Roll-In Shower)

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Holiday Inn Express San Juan Condado, an IHG Hotel ratings based on 19 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Express San Juan Condado, an IHG Hotel

Everyone (10) Couples (1) Family (8)
3 out of 5
The stay was ok not great

Posted by on Jun 8, 2021

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Comment from Hotel Management

Jul 18, 2021 by Guest Relations Mngr-Holiday Inn Express San Juan

Many thanks for your review. Obviously there were a few aspects to your stay that did not meet your expectations. We're always available and eager to assist and rectify issues as best we can. We pride ourselves on the culture we have established and the ability of our team members to quickly fix any guest issues so that you can get back to a beautiful and inspiring hotel experience. We truly hope we’ll have an opportunity to welcome you back to deliver a great experience deserving of a top rating.

4 out of 5

Posted by on May 2, 2021

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Comment from Hotel Management

May 20, 2021 by Guest Relations Team, Holiday Inn Express San Juan

We greatly appreciate your glowing review of Holiday Inn Express San Juan! Our team is proud of the work we are able to accomplish each day as we raise the standards in service. Every detail is evaluated and executed with care. The highlight of our work is when we connect with our wonderful guests and make them feel at home. We enjoyed having you and look forward to your next visit. Regards, Guest Experience Manager

2 out of 5

Posted by on Apr 30, 2021

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Comment from Hotel Management

May 11, 2021 by Guest Relations Team, Holiday Inn Express San Juan

Thank you for your review. It seems from your rating that you did experience some challenges during your visit. We would love the opportunity to host you again at our Holiday Inn Express San Juan and invite you to enjoy our wonderful amenities – whether it’s unwinding in our refreshing pool, enjoying a delicious meal or lounging in our airy or spacious guest rooms. Please come visit again with us – we’re sure to impress you with a perfect stay. Best, Guest Experience Manager

3 out of 5
The location is the best thing about this hotel. The wifi didn’t work and the pool closes at 8:00 even though it states 11:00. The breakfast option is no good and it’s in to go trays there’s no selection options. There is also no special beach location as mentioned when I called and in the photos. Overall, it’s small and feels like it’s in a busy area. The grab and go food and drinks were reasonably priced. The hotel looks modern/recently upgraded. I called to ask details and they were actually not true which is frustrating. The staff were nice and helpful.

Posted by on Apr 3, 2021

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Comment from Hotel Management

Apr 6, 2021 by Guest Relations Team, Holiday Inn Express San Juan

Thank you for choosing our Holiday Inn Express San Juan. Our convenient location is a definite plus. We are in fact within walking distance to the beach and a few steps away from a wide selection of restaurants and bars. I do want to apologize for those disappointments with the breakfast. We thank you for your patience during Covid. Thank you for reviewing your stay and we certainly can’t wait to welcome you to our beautifully renovated hotel again in the future! Regards, Guest Experience Manager

5 out of 5
Awesome hotel clean and child friendly! They were able to accommodate my entire family of 15 and the breakfast was good!

Posted by on Mar 4, 2021

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Comment from Hotel Management

Mar 4, 2021 by nht hernandez

we are so happy you had a great stay

4 out of 5

Posted by on Nov 27, 2020

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Comment from Hotel Management

Nov 28, 2020 by nht hernandez

THANK YOU

1 out of 5
We did not stay at this property. Our room was damaged and they shipped up the the Comfort in and Suites, “upgraded” our room to a suite, which was a dirty room with a little kitchenette that you could tell was used for tradesman when they went out of town. I was still charged the same rate. Very disappointed. Will not use either Travelocity or Holiday Inn Express.

Posted by on Feb 29, 2020

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Comment from Hotel Management

Mar 3, 2020 by WYB

We are very sorry and disappointed to hear that your stay was not satisfactory at all. This incident was an exception and not the norm and would hope that you would give us another opportunity in the future to provide you with the service and accommodations you deserve.

3 out of 5
I didn’t like the fact I had a hard time getting 4 sets of towels when we had 2 adults and 2 children in the room. The bathroom didn’t have any ventilation and it steamed up the entire room and made it very humid. My floor was not swept, it always had sand on it.

Posted by on Aug 20, 2019

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Comment from Hotel Management

Aug 20, 2019 by Nhtreservations

We apologize for the inconvenience you had while staying in our property with your feedback we will work out this problem. We hope you have a good day

4 out of 5
I liked the hotel overall but the shower door did not have a door, there was glass on one side but not a door so water was getting on the outside, didn’t understand why it’s made like that. Also the sink was not draining water fast enough.

Posted by on Jul 17, 2019

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Comment from Hotel Management

Jul 18, 2019 by Nhtreservations

thank you for your feedback our hotel is being renovated so this will not happen anymore we are sorry for the inconvenience and we hope you had a good stay

1 out of 5
rooms smelled like mildew shower was not operational room service had to be called several times to respond overall I was very dissatisfied with my stay.

Posted by on Jul 1, 2019

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Comment from Hotel Management

Jul 2, 2019 by Nhtreservations

Sorry for the inconveniences you suffered at our property, thank you for your feedback so we can keep growing.

About the Holiday Inn Express San Juan Condado, an IHG Hotel

Location 1 Mariano Ramirez Bages, San Juan, 00907

Property Features

Holiday Inn Express San Juan Condado, an IHG Hotel offers its guests an outdoor pool, a spa tub, and a fitness center. WiFi is free in public spaces. You'll find a business center on site. Free breakfast is available daily. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Holiday Inn Express San Juan Condado, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Holiday Inn Express San Juan Condado, an IHG Hotel was completed in February 2015. This 3.5-star San Juan hotel is smoke free.

  • 1 building
  • 115 guestrooms or units
  • 7 levels
  • To-go breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces) , Offsite parking discounted rates available

Transport

  • Airport: Luis Munoz Marin Intl. Airport (SJU) (9.5 km / 5.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Express San Juan Condado, an IHG Hotel offers 115 accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast daily from 7:00 AM to 10:00 AM.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 4 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are available for USD 10.00.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay
  • Resort fee: 15 percent of room rate

The resort fee includes:

  • Pool access
  • Beach towels
  • Health club access
  • Fitness center access
  • Newspaper
  • Phone calls
  • Faxes
  • In-room safe
  • In-room safe and safe insurance
  • In-room coffee
  • Housekeeping

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 20.00 per day
  • Cribs (infant beds) are available for an additional fee
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel San Juan Plaza
  • San Juan Plaza
  • San Juan Plaza Hotel
  • Holiday Inn Express San Juan Condado Hotel
  • Holiday Inn Express Condado Hotel
  • Holiday Inn Express San Juan Condado
  • Holiday Inn Express Condado
  • Holiday Inn Express San Juan Hotel San Juan
  • Holiday Inn San Juan
  • San Juan Holiday Inn
  • Holiday Inn Express Puerto Rico
  • Express Juan Condado, An Ihg
  • Holiday Inn Express San Juan Condado
  • Holiday Inn Express San Juan Condado, an IHG Hotel Hotel
  • Holiday Inn Express San Juan Condado, an IHG Hotel San Juan

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.