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4.7 out of 5

"Everything about our stay was wonderful. From staff that went above and beyond. To location in a gorgeous area with so many terrific restaurants and s ... " More

By a verified traveler on Fri 29 Jun 2018

Hotel Description

4.5-star luxury hotel near San Juan Gate

In shopping district

At this Old San Juan hotel, you'll be well placed to visit San Juan Gate and San Juan Cathedral, both steps away. Castillo San Felipe del Morro and Castillo de San Cristobal are also within half a mile (1 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an outdoor pool, and a fitness center. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. There's a bar/lounge on site, and a 24-hour front desk and laundry facilities are also provided.

Free Internet, LCD TVs

The 58 individually decorated guestrooms offer free WiFi and free wired Internet, as well as room service. LCD TVs come with cable channels, and other amenities include refrigerators and coffee/tea makers.

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$229* Per night/room Feb 18 - Feb 19

Deluxe Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Garden Terrace

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Queen Vista

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Hotel El Convento ratings based on 72 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel El Convento

Everyone (15) Couples (3) Family (3)
5 out of 5
The property is amazing - authentically immersed in Old San Juan. The rooms are updated and clean, the staff is friendly and accommodating, and the location can’t be beat. It is worth every penny to stay here at least for one night.

Posted by on Dec 29, 2019

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5 out of 5
It is very nice kept for what it used to be el convento. They should re open the restaurant on the 2nd floor. clean the sheets little better. other than that very nice. staff very very nice, the cheese and wine very good every day. able to have coffee and tea all day and fresh fruits also good.

Posted by on Sep 3, 2019

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5 out of 5
Beautiful hotel. Perfect location in Old San Juan. A wonderful perk was the manager’s wine reception each night complete with various wine offerings, cheese, crackers and fruit.

Posted by on Jul 10, 2019

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5 out of 5
It was incredible being in the old convent. It was comfortable, quiet, and located in the heart of thriving Old San Juan. Hotel staff were amazing at accommodating our needs.

Posted by on Mar 22, 2019

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Comment from Hotel Management

Apr 3, 2019 by Raiza Medina / Revenue Manager

We will definitely share your comments with our staff, they sure go above and beyond!

4 out of 5
Perfect location. Views from rooftop pool fun. Excellent staff, helpful and friendly, especially George.

Posted by , from Miramar Beach, FL on Feb 10, 2019

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5 out of 5

Gorgeous historic hotel on a beautiful island!

Everything about our stay was wonderful. From staff that went above and beyond. To location in a gorgeous area with so many terrific restaurants and shops within walking distance. We will definitely be back for a longer stay!

Posted by , from North Carolina on Jun 29, 2018

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5 out of 5

Excellent location in Old San Juan

Pros: Everything.
Location: San Felipe del Morro Fortress, Museo de las Americas, Paseo de la Princesa, Catedral de San Juan Bautista and many more
My husband and I returned to El Convento President's Day week for a 3 day stay in Old San Juan. Across the street from the cathedral, the hotel's location is perfect for accessing the city's many tourist attractions, restaurants and shops. Old San Juan is on a hill and the slope is often steep so the hotel's mid-rise setting is a real plus. The hotel itself is quite elegant, rooms are large, attractively decorated and well-equipped. There are restaurant and bar options that are comfortable and inviting. Coffee, tea, water and fruit are available 24/7 on the 3rd floor which is also the venue for daily wine and cheese service at 6p. One of our favorite features of the hotel is the 4th floor open air patio with plunge pool and whirlpool hot tub. I've never seen it crowded and we've enjoyed the whirlpool especially at 6a as well as into the night. El Convento has a relationship with a beach hotel in the Isla Verde area - about a $25 cab ride - so if you want a day at the beach it is readily available (and a great beach it is, though we didn't leave the city on this last jaunt). Highly recommend.

Posted by , from Norwalk, CT on Feb 23, 2018

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5 out of 5

Great Hotel In Old San Juan

Pros: My room was beautifully decorated and included a terrarium with a sky light and roaring water.
Cons: Perhaps the Wi Fi but other than that there is nothing I would change in any way.
Location: The location allows you to walk to many attractions, stores, restaurants and venues. We walked several blocks to board a Ferry to the next town.
From the moment you enter this hotel you get a sense of its history and appropriateness for its location in Old San Juan. The hotel was at one time a Carmelite monastery restored in Spanish Colonial architecture and design adjoining the San Juan Cathedral Square. Beautiful rooms filled with rich history and old world handcrafted decor. The surroundings include beautiful outside verandas with tropical foliage very conducive for relaxation and fun. Gorgeous is an understatement. The staff excedes all expectations of professionalism and care. They go above and beyond their duty to insure your needs are met. They are prompt, warm, attentive, and very engaging. Any request is met with a smile and a willingness to assist you in any way possible, including helping my husband obtain transportation with Uber. I can not say enough of our experience there other than I will be returning there as often as I can in the near future.

Posted by , from Lancaster, PA. on Jan 30, 2018

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4 out of 5

Great hotel location in the center of Old San Juan

This is more of a personal preference. The hotel is historic and cute. It was just too hot in the room. The thermostat are set to 76 on average. The room service was not great. Again personal preference. I want modern accommodations. I loved the hotel. It was cute. No parking. You will have to valet park across the street. Great location though for visual and history

Posted by , from Texas on Jul 14, 2017

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5 out of 5

Would recommend

Clean and comfortable. Loved the environment! Friendly, accommodating staff. Food was very good. Overall an excellent choice.

Posted by , from Menlo Park, CA on Jul 9, 2017

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About the Hotel El Convento

Location 100 Cristo St, San Juan, 00901

Property Features

Hotel El Convento offers its guests an outdoor pool, a fitness center, and complimentary bicycles. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. WiFi is free in public spaces. There's an onsite business center. A library, a terrace, and tour/ticket assistance are also featured at the luxury Hotel El Convento. For a fee, parking is available. This 4.5-star San Juan hotel is smoke free.

  • 58 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Bar or lounge
  • Manager's reception (free)
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: San Juan (SJU-Luis Munoz Marin Intl.) (14.2 km / 8.9 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel El Convento offers 58 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. 32-inch LCD televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers. This San Juan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception on select days.

Hotel El Convento has 2 restaurants serving breakfast, lunch, and dinner.

Patio del Nispero - This restaurant specializes in international cuisine. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

El Picoteo - This tapas bar specializes in Spanish cuisine and serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Ecotours nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Kayaking nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 6 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 25 per person (approximately)
  • Valet parking fee: USD 20 per day
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Convento
  • Convento Hotel
  • El Convento
  • El Convento Hotel
  • El Convento San Juan
  • El Hotel Convento
  • Hotel Convento
  • Hotel El Convento
  • Hotel El Convento San Juan
  • Hotel El Convento Hotel
  • Hotel El Convento San Juan
  • Hotel El Convento Hotel San Juan

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • The property is a member of the Small Luxury Hotels of the World.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.