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4.4 out of 5

"My husband and I stayed at the San Juan DoubleTree by Hilton one night before and one night after our cruise. The staff at this facility were stella ... " More

By a verified traveler on Sat 08 Feb 2020

Hotel Description

4-star family-friendly hotel near Condado Beach, connected to a shopping center

City center stay

You'll find Condado Beach and Carolina Beach within 3 miles (5 km) of this San Juan hotel. Puerto Rico Convention Center and Jose Miguel Agrelot Coliseum are also within 3 miles (5 km).

Full-service spa, health club

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this Art Deco hotel. Families will appreciate the children's pool, complimentary bicycles, and in-room childcare. Enjoy a meal in one of the 2 coffee shops/cafés and freebies like WiFi in public areas and a beach shuttle.

Free Internet, flat-screen TVs

Featuring conveniences like refrigerators and microwaves, the 184 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs. Other amenities include room service, premium bedding, and free newspapers.

Standard 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$189* Per night/room Mar 23 - Mar 24

Deluxe Room, Multiple Beds, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe 1 King Bed Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton San Juan ratings based on 84 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree by Hilton San Juan

Everyone (20) Couples (4) Business (1) Family (10)
5 out of 5
My husband and I stayed at the San Juan DoubleTree by Hilton one night before and one night after our cruise. The staff at this facility were stellar; from providing a warm welcome to suggesting local dining options, or providing laundry detergent, we felt at home right away. The property was very clean and well cared for. Although we didn't stay long enough to use many of the amenities, we thought the use of bicycles and the shuttle to the beach were brilliant. The pool and outside areas were very pleasant. Good food and service in the restaurant. Overall, a good stay (twice). If/when we ever have the occasion to return to San Juan, we will definitely stay at the DoubleTree!

Posted by , from Auburn, CA on Feb 8, 2020

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1 out of 5

Posted by on Jan 22, 2020

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3 out of 5

Posted by on Dec 27, 2019

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4 out of 5
I loved the modern renovation. Didn't like that the breakfast card (for me to order room service breakfast) wasn't put back on my door after the first night.

Posted by on Dec 9, 2019

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5 out of 5
Everything was perfect. Clean and in a good centralize area.

Posted by on Oct 28, 2019

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4 out of 5
Food is expensive .. could be in a better neighborhood.. do not like the resort fee.. property was very clean.. the staff was amazing .. the pool is open 24 hours

Posted by on Sep 2, 2019

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4 out of 5
Love DoubleTree by Hilton San Juan....Highly reccomend

Posted by on Aug 27, 2019

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4 out of 5
The property was very nice and clean. The staff was very informational. But i was charged extra after I checked in. The manger said the price in the hotel to stay changes every day. So whatever i booked with travelocity was not the correct price. I dont agree to that if the trip was already booked and payed for.

Posted by on Aug 7, 2019

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5 out of 5
You quoted one price THEN in the very small print after we made reservations you say you will charge us an additional 20% “resort fee” when we check in for things we will never use! 20% is a HUGE add on! Simply put it in the original price you quote and charge when we make reservations. But then people will be able to tell BEFORE THEY MAKE RESERVATIONS that your rates are higher than similar other hotels in the area. I felt Doubletree and Hilton were more ethical companies. Guess I was wrong!

Posted by , from San Juan on Jul 20, 2019

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5 out of 5

Posted by on Jul 13, 2019

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About the DoubleTree by Hilton San Juan

Location 105 Avenida de Diego, San Juan, 00914

Property Features

DoubleTree by Hilton San Juan offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 7000 square feet (650 square meters) and includes a conference center. A children's pool, a spa tub, and a terrace are also featured at the family-friendly DoubleTree by Hilton San Juan. For a fee, parking is available. Smoking is allowed in designated areas at this Art Deco San Juan hotel.

  • 1 building
  • 184 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • 7000 sq ft of conference space
  • 650 sq m of conference space
  • Built in 2008
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: San Juan (SJU-Luis Munoz Marin Intl.) (8.1 km / 5 mi)
  • Property shuttles: Free beach shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

DoubleTree by Hilton San Juan offers 184 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. Flat-screen televisions come with pay movies. Refrigerators and microwaves are provided. Bathrooms include showers, bathrobes, and complimentary toiletries. This San Juan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 11 AM.

Cafe Pierre - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Starbucks Coffee - Overlooking the garden, this coffee shop specializes in pizza and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Silk - Overlooking the garden, this restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Ziplining nearby
  • Ecotours nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Cloud Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, reflexology, and thalassotherapy. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Number of treatment rooms 10
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 20 percent of room rate

The resort fee includes:

  • Pool access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Internet access
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 3.00 and USD 17.95 per person (approximately)
  • Self parking fee: USD 15 per day (in/out privileges)
  • Valet parking fee: USD 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Doubletree Hilton Hotel San Juan
  • Doubletree Hilton San Juan
  • Doubletree San Juan
  • Hilton Doubletree San Juan
  • San Juan Doubletree
  • San Juan Doubletree Hilton
  • Doubletree By Hilton San Juan Hotel San Juan
  • Hotel Pierre Puerto Rico
  • DoubleTree Hilton San Juan Hotel
  • Doubletree By Hilton Juan Juan
  • DoubleTree by Hilton San Juan Hotel
  • DoubleTree by Hilton San Juan San Juan
  • DoubleTree by Hilton San Juan Hotel San Juan

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.