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 San Juan •1 Room
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The Condado Plaza Hilton

4.5-star property
999 Ashford Avenue, San Juan, 1-855-201-7819
3.6 out of 5
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See all 38 travelocity Reviews

"I booked via Travelocity, and when I checked out I was hit with a $510 resort & parking fee that was not mentioned at check-in.. The rooms facing the ... " More

By a verified traveler on Sun 13 Aug 2023

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Hotel Description

4-star beachfront resort near Condado Beach

Beachside getaway

You'll be steps from Condado Beach and within a 10-minute walk of Parque La Ventana al Mar with a stay at this Condado resort. Also, Luis Muñoz Rivera Park is within half a mile (1 km) and Third Millennium Park is within 2 miles (3 km).

Poolside dining

This smoke-free resort features 2 restaurants, 2 outdoor pools, and a 24-hour gym. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. A bar/lounge, a 24-hour front desk, and a poolside bar are also provided.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$221* Per night/room Oct 14 - Oct 15

Room, 2 Queen Beds, View, Oceanfront

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Balcony, Bay View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Condado Plaza Hilton ratings based on 38 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Condado Plaza Hilton

Everyone (15) Couples (5) Family (12)
4 out of 5
I booked via Travelocity, and when I checked out I was hit with a $510 resort & parking fee that was not mentioned at check-in.. The rooms facing the main street are very noisy due to construction and motorcycle night cruising. The bathroom vent was not operational. The gym did not have swipe access so it was full of unattended kids playing with the treadmills. Straps and clips were missing from the cable machines.

Posted by , from ROCHESTER HILLS on Aug 13, 2023

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Comment from Hotel Management

Aug 17, 2023 by Helen - Reservations

Thank you for staying with us. Preventive Maintenance is part of the hotel daily operations; however, we will share with Maintenance team to review shortfalls mentioned. Thank you.

4 out of 5
The staff was great from walking in the door to all inside

Posted by on Feb 28, 2023

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Comment from Hotel Management

Mar 2, 2023 by Lemuel

Thank you for acknowledging the great service our team is committed to deliver. I will share them with our team We hope to welcome you back in the near future.

2 out of 5
Property is very out dated. The rooms did not reflect what the rooms actually looked like, description of included amenities in room was was not actual to what was in room. Paint pealing in room, AC leaking on floor and when it kicked in, sounded like someone was breaking into our room. Switched rooms and same conditions, just a bit quieter. Shower leaked on floor, fridge rusted and froze up. Not Hilton Quality and very expensive for what we got! Also charged $35 per day for use of pool.

Posted by on Feb 20, 2023

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Comment from Hotel Management

Feb 21, 2023 by Lemuel

Thank you for staying at iconic Condado Plaza Hilton during your visit to beautiful Puerto Rico. I would like to express our sincere apologies for not meeting your expectations. We will share your comments with the management to ensure we take corrective action. We hope to have an opportunity to serve in the near future.

5 out of 5
Clean excellent location, staff was very friendly, no exception, housekeeping was very slow room, not cleaned until 4 o'clock and the coffee bar and pastry bar was very slow

Posted by , from Colorado Springs on Feb 19, 2023

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Comment from Hotel Management

Feb 21, 2023 by Lemuel

Wayne, thank you for taking of your time to complete this review, we are happy to read you had a wonderful time while in our property. Thank you for acknowledging the great service our team is committed to deliver. I will share them with our team We hope to welcome you back in the near future.

2 out of 5
Too expensive for what it really is. Very disappointed. This used to be one of the better hotel in Puerto Rico.

Posted by , from PARSIPPANY on Dec 3, 2022

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Comment from Hotel Management

Dec 5, 2022 by Helen - Guest Services

Thank you for the feedback, will be reviewed.

4 out of 5
I love the view of the atlantic Ocean, the beach and pools. There was noise because of the construction in process, Some rooms need to be updated.

Posted by on Oct 24, 2022

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Comment from Hotel Management

Oct 24, 2022 by Lemuel

Thank you taking time to share your experience while in our property. Your feedback is important for us to understand where we can improve. We hope to welcome you back soon.

5 out of 5

Posted by , from Guston on Sep 30, 2022

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5 out of 5

Posted by on Aug 30, 2022

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4 out of 5
Like the conveniences : pool, beach, walkable to restaurants and not far from Old San Juan

Posted by , from Silver Spring on Apr 28, 2022

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Comment from Hotel Management

Apr 29, 2022 by Lemuel

Thank you for taking of your time to complete this review, we are happy to see you had a wonderful time while in our property. We hope to welcome you back soon.

2 out of 5
Overall great place to stay. Other than the keys not working for the elevator and my check in process we had a good time and good stay.

Posted by on Apr 24, 2022

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Comment from Hotel Management

Apr 27, 2022 by Helen - Guest Services

Thank you for the feedback.

About the The Condado Plaza Hilton

Location 999 Ashford Avenue, San Juan, 00907

Property Features

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Cool off in one of the 2 outdoor swimming pools at The Condado Plaza Hilton, and enjoy summer activities like snorkeling and kayaking. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. This beach resort also offers a children's pool, a 24-hour fitness center, and a garden. For a fee, parking is available. This 4-star San Juan resort is smoke free.

  • 572 guestrooms or units
  • 10 levels
  • 2 buildings
  • 2 dining venues
  • 54000 sq ft of conference space
  • 5017 sq m of conference space
  • Built in 1963
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Water dispenser
  • Lockers available
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Condado Plaza Hilton offers 572 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 11:00 AM.

Cafe Caribe - Overlooking the ocean, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Denny's - This diner specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.

Starbucks - This coffee shop serves light fare only. Open daily.

Aqua Bar - This bar is located by the pool. Guests can enjoy drinks at the bar. Open select days.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Cave exploring/spelunking nearby
  • Kayaking on site
  • Windsurfing nearby
  • Ziplining nearby
  • Playground on site
  • Ecotours nearby
  • Bicycle rentals on site
  • Water sports equipment
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment will be available to guests. Guests are provided with hand sanitizer and masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Grey water recycling system
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Protective clothing is available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 18
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 38.15 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Fitness center access
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 7–24 per person
  • Self parking fee: USD 25.65 per night (in/out privileges)
  • Valet parking fee: USD 31.22 per night
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Condado
  • Condado Hilton
  • Condado Hilton Plaza
  • Condado Plaza
  • Condado Plaza Hilton
  • Condado Plaza Hilton Hotel
  • Condado Plaza Hilton Hotel San Juan
  • Condado Plaza Hilton San Juan
  • Plaza Condado Hilton
  • Plaza Hilton Condado
  • Condado Plaza Hotel San Juan
  • Conrad San Juan Condado Plaza Hotel San Juan
  • San Juan Conrad
  • Condado Plaza Hilton Resort San Juan
  • Condado Plaza Hilton Resort
  • The Condado Plaza Hilton Juan
  • The Condado Plaza Hilton Resort
  • The Condado Plaza Hilton San Juan
  • The Condado Plaza Hilton Resort San Juan

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.