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Hyatt Regency Grand Reserve Puerto Rico

4.0 star property
4-star beachfront resort near Coco Beach Golf and Country Club

Choose dates to view prices

Photo gallery for Hyatt Regency Grand Reserve Puerto Rico

3 outdoor pools, open 7:00 AM to 10:00 PM, sun loungers
Deluxe Villa, Ocean View (2 Queen Beds) | Premium bedding, pillowtop beds, in-room safe, blackout drapes
Lobby
Sports facility
3 outdoor pools, open 7:00 AM to 10:00 PM, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Room service
  • 24/7 front desk
  • Bar
  • Housekeeping

Explore the area

Map
200 Coco Beach Blvd. Highway 955-I, Río Grande, 00745
  • Coco Beach Golf and Country Club
    ‪19 min walk‬
  • Wyndham Rio Mar Golf Course
    ‪10 min drive‬
  • Luquillo Beach
    ‪23 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪31 min drive‬

Room options

View all photos for Premium Room, 2 Double Beds, Garden View

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Premium Room, 2 Double Beds, Garden View

  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Garden View

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Premium Room, 1 King Bed, Garden View

  • 515 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Room, 1 King Bed

  • 520 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room (2 QUEEN BEDS)

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Room (2 QUEEN BEDS)

  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Villa (1 KING BED)

Premier Villa (1 KING BED) | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Premier Villa (1 KING BED)

  • 1075 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Premier Villa, Ocean View (1 KING BED)

View from room

Premier Villa, Ocean View (1 KING BED)

  • 1075 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Double Beds, Ocean View

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Room, 2 Double Beds, Ocean View

  • 520 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Villa (2 QUEEN BEDS)

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Villa (2 QUEEN BEDS)

  • 688 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Room, 1 King Bed, Ocean View

  • 520 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room (2 DOUBLE, ACCESSIBLE ROLL-IN SHOWER)

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Room (2 DOUBLE, ACCESSIBLE ROLL-IN SHOWER)

  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Garden View

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Room, 1 King Bed, Garden View

  • 520 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Garden View

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Room, 2 Queen Beds, Garden View

  • 520 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Room, 1 King Bed, Garden View

  • 513 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Villa, Ocean View (2 Queen Beds)

View from room

Deluxe Villa, Ocean View (2 Queen Beds)

  • 689 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Villa, 1 King Bed, Ocean View

View from room

Deluxe Villa, 1 King Bed, Ocean View

  • 685 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Oceanfront

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Room, 2 Double Beds, Oceanfront

  • 520 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Garden View

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Room, 2 Double Beds, Garden View

  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Villa, 1 King Bed

Deluxe Villa, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Villa, 1 King Bed

  • 689 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Oceanfront

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Room, 1 King Bed, Oceanfront

  • 520 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Río Grande

Beachfront retreat .With a stay at this Zarzal resort, you'll be within 2 miles (3 km) of Coco Beach Golf and Country Club and 9 miles (15 km) of Carabali Rainforest Park. Also within 9 miles (15 km) are El Yunque National Forest and Luquillo Beach.
View more Resorts in San JuanOpens in a new window

What's nearby

  • Coco Beach Golf and Country Club - 19 min walk - 1.0 mile
  • Wyndham Rio Mar Golf Course - 10 min drive - 4.9 miles
  • Wyndham Rio Mar Casino - 12 min drive - 5.5 miles
  • Carabali Rainforest Park - 13 min drive - 6.5 miles
  • Luquillo Beach - 23 min drive - 8.4 miles

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 31 min drive

Restaurants

  • ‪Rico Pan Panaderia - ‬9 min drive
  • ‪Nori Asian Grill - ‬2 min walk
  • ‪5 O'Clock Somewhere - ‬12 min drive
  • ‪Sand Trap Bar & Grill - ‬2 min walk
  • ‪Lobby Bar - ‬5 min walk

About this property

Hyatt Regency Grand Reserve Puerto Rico

4-star beachfront resort near Coco Beach Golf and Country Club
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Summer fun is a breeze at Hyatt Regency Grand Reserve Puerto Rico, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This beach resort also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. Parking is available for a fee.

This 4-star Río Grande resort is smoke free.

  • 579 guestrooms or units
  • 2 levels
  • 20 buildings
  • 4 dining venues
  • 2 bars or lounges
  • 40000 sq ft of conference space
  • 3716 sq m of conference space
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Hyatt Regency Grand Reserve Puerto Rico offers 579 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies or patios. Pillowtop beds feature premium bedding. 50-inch Smart televisions come with digital channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

This Río Grande resort provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

The onsite spa has 7 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

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Property amenities

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Self parking on site (USD 16.73 per night)
  • Valet parking on site (USD 27.88 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 35 for adults and USD 20 for children
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 18-hole golf course
  • 24-hour gym
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Hot tub
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Pro golf shop
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 50-inch smart TV with digital channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: 18.0 percent of room rate
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 35 for adults and USD 20 for children
  • Airport shuttle fee: USD 96 per person (roundtrip)
  • Airport shuttle fee per child: USD 96 (roundtrip)
  • Self parking fee: USD 16.73 per night
  • Valet parking fee: USD 27.88 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gran Melia Golf
Gran Melia Golf Puerto Rico
Gran Melia Golf Resort
Melia Coco Beach Puerto Rico Resort Rio Grande
Gran Melia Puerto Rico
Gran Melia Puerto Rico Golf
Gran Melia Resort Puerto Rico
Puerto Rico Golf Resort
Puerto Rico Gran Melia
Puerto Rico Gran Melia Resort
Gran Melia Golf Resort Puerto Rico Rio Grande
Gran Melia Golf Puerto Rico Rio Grande
Paradisus Puerto Rico
Gran Melia Golf Resort Puerto Rico Hotel Rio Grande
Sol Melia Rio Grande
Gran Melia Rio Grande
Melia Coco Beach Puerto Rico Resort
Melia Coco Beach Puerto Rico Rio Grande
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico Resort Rio Grande
Melia Coco Beach Puerto Rico Rio Grande
Resort Melia Coco Beach Puerto Rico Rio Grande
Rio Grande Melia Coco Beach Puerto Rico Resort
Melia Coco Beach Puerto Rico Resort
Resort Melia Coco Beach Puerto Rico
Gran Melia Golf Resort Puerto Rico
Hyatt Regency Coco Beach Resort Rio Grande
Hyatt Regency Coco Beach Rio Grande
Hyatt Regency Coco Beach
Resort Hyatt Regency Coco Beach Resort Rio Grande
Rio Grande Hyatt Regency Coco Beach Resort Resort
Resort Hyatt Regency Coco Beach Resort
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico
Hyatt Regency Coco Beach Resort Rio Grande
Hyatt Regency Coco Beach Rio Grande
Hyatt Regency Coco Beach
Resort Hyatt Regency Coco Beach Resort Rio Grande
Rio Grande Hyatt Regency Coco Beach Resort Resort
Resort Hyatt Regency Coco Beach Resort
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico
Hyatt Regency Coco Rio Grande

Frequently asked questions

How close is Hyatt Regency Grand Reserve Puerto Rico to the airport?

Hyatt Regency Grand Reserve Puerto Rico is 22.6 mi (31-min drive) away from the Luis Munoz Marin Intl. Airport (SJU) airport, the closest popular airport to the property.

How much does it cost to stay at Hyatt Regency Grand Reserve Puerto Rico?

As of Apr 26, 2025, prices found for a 1-night stay for 2 adults at Hyatt Regency Grand Reserve Puerto Rico on May 11, 2025 start from $259.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hyatt Regency Grand Reserve Puerto Rico have an airport shuttle?

Hyatt Regency Grand Reserve Puerto Rico offers an airport shuttle 24 hours a day, at scheduled times, for a charge of USD 96 per person, roundtrip.

How close is Hyatt Regency Grand Reserve Puerto Rico to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Hyatt Regency Grand Reserve Puerto Rico offer free breakfast?

Free breakfast isn’t provided at Hyatt Regency Grand Reserve Puerto Rico, but buffet breakfast is offered for a fee of USD 35 for adults and USD 20 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Hyatt Regency Grand Reserve Puerto Rico?

No, there is no casino at this resort, but Wyndham Rio Mar Casino (12-min drive) is nearby.

What time is check-in at Hyatt Regency Grand Reserve Puerto Rico?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at Hyatt Regency Grand Reserve Puerto Rico?

Free parking is not available at this resort. Self parking is available for USD 16.73 per night, and valet parking for USD 27.88 per night.

Does Hyatt Regency Grand Reserve Puerto Rico have a pool?

Hyatt Regency Grand Reserve Puerto Rico features 3 outdoor pools and a children's pool. Guests can enjoy pool access from 7:00 AM to 10:00 PM.

Does Hyatt Regency Grand Reserve Puerto Rico have a restaurant?

Yes, there are 4 restaurants on site.

Does Hyatt Regency Grand Reserve Puerto Rico have a spa?

This resort has a spa, which features body scrubs, massages, and mani/pedis.

How close is Hyatt Regency Grand Reserve Puerto Rico to downtown Río Grande?

Hyatt Regency Grand Reserve Puerto Rico is 4.2 mi away from Río Grande.

Hyatt Regency Grand Reserve Puerto Rico Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1345 out of 2090 reviews
Rating 8 - Good. 406 out of 2090 reviews
Rating 6 - Okay. 182 out of 2090 reviews
Rating 4 - Poor. 76 out of 2090 reviews
Rating 2 - Terrible. 81 out of 2090 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Julia

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We had cockroaches in our room
Stayed 4 nights in Apr 2025

8/10 Good

nancy

Stayed 2 nights in Mar 2025

10/10 Excellent

zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Bethany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I came for a quick long weekend getaway sans kids. We were looking for time on the beach, quiet, and sleep! The Hyatt Grand Regency did not disappoint! The hotel was completely full when we were there, but you would never have known it. The property is huge, so getting a chair on the beach or by the pool, or even grabbing a cabana by the pool, was never an issue. Food and drink service by the pool or in the restaurants was efficient and I thought the food was great. Certainly not the best meals of my life, but for resort food, a cut above. The grounds are gorgeous and incredibly well maintained. Our room was spacious and spotlessly clean each day after maid service. You pay a lot for this hotel, but it felt worth it to me. We are already talking about coming back next year.
Stayed 3 nights in Jan 2025

10/10 Excellent

erica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice resort. A few pros and cons: PROS- 1-Super friendly/helpful staff 2-Beautiful grounds/room/pool 3-Golf carts to bring you around the sprawling property was a nice touch 4-Servers at the pool were super attentive CONS- 1-VERY FAR from everything - it was an hour drive to both Old San Juan and El Yunque Rainforest-so if you don't have a car you are STUCK there. 2-Not many food options. The restaurant choices were expensive and not that great. Room service and the pool food truck were honestly the best options. 3-Nitpicky but....there was no clothes iron in the room and only one trash can....for as nice a room it was odd that the simple amenities like these were missing. TIPS- 1-If you have a car check out Kioskos de Luquillo. Great food options about 20 minutes away with tons of variety. 2-Bring a refillable water bottle. There are ice/fill stations around the property. 3-Walmart is close by and a great option for snacks/drinks so you are paying exorbitant resort fees for food/alcohol etc. And sunscreen too! ($26 for a spray can of sunscreen in the gift shop....ouch!) 4-Spotin El Yunque Rainforest/Waterslide adventure was AMAZING!
Stayed 4 nights in Jan 2025

8/10 Good

Tarish

Stayed 3 nights in Jan 2025

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the limited dining options given the remoteness of the property. There could have been lighter options through out the day and lunch grill option at the smaller pool.
Stayed 5 nights in Jan 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful and an amazing property that is meticulously maintained. The accomodations was very modern, clean and spacious. The property is enourmous with plenty of walkways to walk, run and bike. They had free rental for bikes, kayak, yard games for all ages. The property was right on the beach front with easy access from our room, less than 1 min walk. Although we did not play golf there, there was an awesome golf course on site that I would say is on par to any of the PGA tour courses for its grandeur. Overall, I was impressed by how really nice the staff was and the beauty of this property.
Stayed 7 nights in Jan 2025

6/10 Okay

Paul

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Not much for dining options
Stayed 3 nights in Jan 2025

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great pool.
Stayed 4 nights in Jan 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Ashley at check in was awesome and went above and beyond to make our experience memorable. Natasha and Hector super attentive and quick to take care of us. The property was exactly what we needed a beautiful location to relax and enjoy.
Stayed 6 nights in Jan 2025

4/10 Poor

Ruben

Stayed 2 nights in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful property, staff very friendly, great pool
Stayed 2 nights in Jan 2025

10/10 Excellent

Kyle

Stayed 4 nights in Oct 2024

10/10 Excellent

Ahana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lived the property! Very pretty very well kept. Beach part is small but lots of pools. Be prepared for many children it seems to be very popular with families but that was to be expected. The only downside is that the on site restaurants seem to book out fast was a bit challenging if you don’t plan ahead
Stayed 3 nights in Jan 2025

10/10 Excellent

Laurie A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Staff all friendly and helpful.
Stayed 5 nights in Jan 2025

10/10 Excellent

Shanice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing! I had the best birthday ever !
Stayed 4 nights in Jan 2025

8/10 Good

Peri

Liked: Cleanliness, staff & service, property conditions & facilities
I only wish the beaches were bigger.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ute

Stayed 3 nights in Jan 2025

10/10 Excellent

Luke Royal

Liked: Cleanliness, staff & service, property conditions & facilities
Property was phenomenal! Not too much around the area, but everything you need is within the resort and largely within budget.
Stayed 4 nights in Jan 2025

8/10 Good

Lisa, Dobbs Ferry

Traveled with family
Liked: Cleanliness, staff & service
Loved the staff! They were the best. Friendly and helpful. Property is a bit tired. Needs a spruce. That said it is a good value and I would return. Restaurants did not meet value.
Stayed 3 nights in Jan 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
My teenage son and I spent four nights at the resort. The room was nice and spacious but the service or lack thereof was completely disappointing for the price point. We dined onsite all four nights and found the caliber of the food to be very low (but portions very large). They have a steak house and an Asian restaurant but nothing that has any local flavour. Front desk support was terrible throughout our stay. It is a large resort but does not have enough staff onsite to keep up the property or service the guests. Seems to cater to large groups that have private events. I would give it a miss if staying on a personal holiday.
Stayed 4 nights in Jan 2025

10/10 Excellent

Myra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!
Stayed 1 night in Jan 2025

8/10 Good

Edwin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Night Shift front desk rudeness!

Everything went very well except for the night shift front desk male worker who was an absolute rude poorly trained for customer service individual! His demeanor if working in my company he would be FIRED! He’s clueless regarding “customer service”.
Stayed 8 nights in Jan 2025