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4.2 out of 5

"My 3 friends and I stayed at the Hyatt Regency this past week for a girls trip. It was amazing the check in was easy the staff was very friendly and s ... " More

By a verified traveler on Sun 21 Feb 2021

Hotel Description

4-star beachfront resort near Coco Beach Golf and Country Club

Beachfront retreat

Stay at this Rio Grande resort and you'll be within 2 miles (3 km) of Coco Beach Golf and Country Club and 6 miles (10 km) of El Yunque National Forest. Also within 9 miles (15 km) are Carabali Rainforest Park and JungleQui Rainforest Ecoadventure Park.

36-hole golf course

This smoke-free resort features a golf course, a full-service spa, and 4 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a children's pool and a playground, and in-room childcare is an added bonus.

Free WiFi, comfy beds

The 543 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, balconies or patios, and Smart TVs with digital channels.

Room, 1 King Bed with Sofa bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$299* Per night/room Mar 16 - Mar 17

Suite, 1 King Bed (Regency)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, Accessible, Garden View (2 Double Beds)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hyatt Regency Grand Reserve Puerto Rico ratings based on 15 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Regency Grand Reserve Puerto Rico

Everyone (2) Couples (8) Family (2)
5 out of 5
My 3 friends and I stayed at the Hyatt Regency this past week for a girls trip. It was amazing the check in was easy the staff was very friendly and service is very top notch. There is plenty to do on the property and we found our trip to be very relaxing. We met one of your staff members Xavier at the pool bar who provided us exceptional service throughout our stay. We wanted to do a few things off of the resort and Xavier gave us the best suggestions on where to go and what to do. Without him our trip would not have been nearly as good as it was. We really feel like we got to experience some of the best parts of Puerto Rico. Luis A at the Italian restaurant was also a helpful staff member at the resort. I would definitely return to the Hyatt!

Posted by on Feb 21, 2021

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Comment from Hotel Management

Feb 22, 2021 by Xiomara Delgado Soto

Dear Guest: Thanks for the awesome review! Hyatt Regency Grand Reserve Puerto Rico Staff works hard to meet high expectations as yours, and we are happy to hear we hit the mark for you. Come back and See you soon. Be Well

3 out of 5
Where do I start..yes it is a crucial time but to be in a resort that does not have late night food for guess that they know are showing up late is unacceptable. We got to our rooms to take showers and no wash rags were available for us upon request and when we did request them they kept giving us more towels and hand towels🤔, which blew my mind. The bed and breakfast is not worth $100 per person to only get bagels and fruits. Our back patio light did not work for two nights. The restaurant that they promote is the 718 prime which is not worth even going to because the food is exaggerated and expensive. The best place to go to is passions. Omg they have everything and because I'm a pescaterian I was in heaven at passions. The fish tacos are a meal itself for about 13$ you can't beat it. GO TO PASSIONS NOT 718 PRIME. Also it seemed like they didn't want to promote passions as they should and you can not bill to your room at passions so bring cash or card and they don't take discover cards.they are in the middle of construction at the moment but they are building a water obstacle course, which looks great. The staff was friendly but most of them don't speak English only the individuals at the front desk. The pool with the swim up bar is amazing the food at the food truck by the pool is very good. They have a veggie wrap that is delicious 😋. The last night we were there the water in our bath was brown and they switched us to another room that was no better and we ended up retu

Posted by , from Brooklyn ny on Dec 9, 2020

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Comment from Hotel Management

Jan 5, 2021 by Hyatt Regency Grand Reserve Puerto Rico

Dear Delorah, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. We're using your feedback to make some important changes. I'm pleased we were able to make things better and I hope we see you again soon.

3 out of 5
Where do I start..yes it is a crucial time but to be in a resort that does not have late night food for guess that they know are showing up late is unacceptable. We got to our rooms to take showers and no wash rags were available for us upon request and when we did request them they kept giving us more towels and hand towels🤔, which blew my mind. The bed and breakfast is not worth $100 per person to only get bagels and fruits. Our back patio light did not work for two nights. The restaurant that they promote is the 718 prime which is not worth even going to because the food is exaggerated and expensive. The best place to go to is passions. Omg they have everything and because I'm a pescaterian I was in heaven at passions. The fish tacos are a meal itself for about 13$ you can't beat it. GO TO PASSIONS NOT 718 PRIME. Also it seemed like they didn't want to promote passions as they should and you can not bill to your room at passions so bring cash or card and they don't take discover cards.they are in the middle of construction at the moment but they are building a water obstacle course, which looks great. The staff was friendly but most of them don't speak English only the individuals at the front desk. The pool with the swim up bar is amazing the food at the food truck by the pool is very good. They have a veggie wrap that is delicious 😋. The last night we were there the water in our bath was brown and they switched us to another room that was no better and we ended up retu

Posted by , from Brooklyn ny on Dec 9, 2020

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Comment from Hotel Management

Jan 5, 2021 by Hyatt Regency Grand Reserve Puerto Rico

Dear Delorah, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. We're using your feedback to make some important changes. I'm pleased we were able to make things better and I hope we see you again soon.

5 out of 5
Everything was excellent. The resort was amazing. Relaxing and i look forward to a return trip

Posted by , from Atlanta Ga on Nov 20, 2020

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Comment from Hotel Management

Nov 21, 2020 by Xiomara Delgado

Thank You Alphonso for your review and time. Hope to see you soon in Puerto Rico

5 out of 5
This hotel was amazing!!! The staff was friendly and very helpful!

Posted by on Jan 19, 2020

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Comment from Hotel Management

Feb 7, 2020 by Luis Rivera, General Manager

I am glad to know that you enjoyed your stay at the Hyatt Regency Grand Reserve Puerto Rico. I am proud of our staff and overjoyed of knowing that they have met your expectations. We can’t wait to see you again!

2 out of 5
Still renovating and staff unaware of operations, swimmable beach area almost nonexistant. Property is beautiful and well maintained.

Posted by on Dec 24, 2019

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Comment from Hotel Management

Dec 27, 2019 by Maribel

Thank you for taking the time to providing us with your feedback.

5 out of 5
We had an amazing time. The resort is extraordinarily. We had a beachfront room amazing.

Posted by on Dec 22, 2019

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Comment from Hotel Management

Dec 23, 2019 by Maribel

Thank you for taking the time to provide us with your feedback.

3 out of 5
Needs a gift shop. Shower needs a hand held option to rinse hard to teach ateas cieling mounted shower was great but cant do everything. Need to give more options to visit areas off tjhe propertycabs r expensive n had a hard time yryimg to het an uber

Posted by on Dec 13, 2019

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Comment from Hotel Management

Dec 13, 2019 by Maribel

Thank you for sharing this important feedback with us so that we can improve for the next guest.

5 out of 5

Posted by on Dec 1, 2019

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Comment from Hotel Management

Dec 2, 2019 by S. Arroyo

Thank you for being a loyal guest of ours. We love having you here.

5 out of 5
Beautiful Property and the most friendly staffers ..such positive attitudes and very welcoming.

Posted by on Nov 29, 2019

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Comment from Hotel Management

Dec 2, 2019 by S. Arroyo

Thank you for taking the time to provide us with your feedback. We appreciate your kind words about our staff. I hope that you might offer us another visit soon.

About the Hyatt Regency Grand Reserve Puerto Rico

Location 200 Coco Beach Blvd. Highway 955-I, Rio Grande, 00745

All-inclusive Details

  • Gratuities not included
  • Taxes not included

Property Features

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Summer fun is a breeze at Hyatt Regency Grand Reserve Puerto Rico, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 4 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a swim-up bar. WiFi is free in public spaces. This beach resort also offers a children's pool, an outdoor tennis court, and a 24-hour fitness center. Parking is available for a fee. This 4-star Rio Grande resort is smoke free.

  • 543 guestrooms or units
  • 2 levels
  • 20 buildings
  • 4 dining venues
  • 3 bars or lounges
  • 40000 sq ft of conference space
  • 3716 sq m of conference space
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Grocery/convenience store
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Luis Munoz Marin Intl. Airport (SJU) (36.2 km / 22.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hyatt Regency Grand Reserve Puerto Rico offers 543 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies or patios. Pillowtop beds feature premium bedding. 49-inch Smart televisions come with digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Rio Grande resort provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony or patio
  • Pillowtop beds
  • In-room dining (limited hours)
  • Smart television
  • Digital channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

Water's Edge - This restaurant serves breakfast and lunch.

Nori Asian Grill - This restaurant serves dinner only. Open daily.

Prime 787 - This restaurant serves dinner only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including 1 an outdoor tennis court. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Beach volleyball on site
  • Kayaking on site
  • Casino nearby
  • Yoga classes/instruction on site
  • Horse riding nearby
  • Playground on site
  • Boat tours nearby
  • Marina nearby
  • Fitness classes on site
  • Scuba diving on site
  • Hiking/biking trails nearby

Spa Services

Rainforest Spa has 7 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, body wraps, and body scrubs. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Body scrubs
  • Hot stone massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: 18.0 percent of room rate

The resort fee includes:

  • Fitness center access
  • Internet access
  • Phone calls
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 27 for adults and USD 14 for children (approximately)
  • Airport shuttle fee: USD 96 per person (roundtrip)
  • Airport shuttle fee per child: USD 96 (roundtrip)
  • Self parking fee: USD 16.73 per night
  • Valet parking fee: USD 27.88 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gran Melia Golf
  • Gran Melia Golf Puerto Rico
  • Gran Melia Golf Resort
  • Melia Coco Beach Puerto Rico Resort Rio Grande
  • Gran Melia Puerto Rico
  • Gran Melia Puerto Rico Golf
  • Gran Melia Resort Puerto Rico
  • Puerto Rico Golf Resort
  • Puerto Rico Gran Melia
  • Puerto Rico Gran Melia Resort
  • Gran Melia Golf Resort Puerto Rico Rio Grande
  • Gran Melia Golf Puerto Rico Rio Grande
  • Paradisus Puerto Rico
  • Gran Melia Golf Resort Puerto Rico Hotel Rio Grande
  • Sol Melia Rio Grande
  • Gran Melia Rio Grande
  • Melia Coco Beach Puerto Rico Resort
  • Melia Coco Beach Puerto Rico Rio Grande
  • Gran Melia Golf Resort Puerto Rico
  • Melia Coco Beach Puerto Rico Resort Rio Grande
  • Melia Coco Beach Puerto Rico Rio Grande
  • Resort Melia Coco Beach Puerto Rico Rio Grande
  • Rio Grande Melia Coco Beach Puerto Rico Resort
  • Melia Coco Beach Puerto Rico Resort
  • Resort Melia Coco Beach Puerto Rico
  • Gran Melia Golf Resort Puerto Rico
  • Hyatt Regency Coco Beach Resort Rio Grande
  • Hyatt Regency Coco Beach Rio Grande
  • Hyatt Regency Coco Beach
  • Resort Hyatt Regency Coco Beach Resort Rio Grande
  • Rio Grande Hyatt Regency Coco Beach Resort Resort
  • Resort Hyatt Regency Coco Beach Resort
  • Gran Melia Golf Resort Puerto Rico
  • Melia Coco Beach Puerto Rico
  • Hyatt Regency Coco Beach Resort Rio Grande
  • Hyatt Regency Coco Beach Rio Grande
  • Hyatt Regency Coco Beach
  • Resort Hyatt Regency Coco Beach Resort Rio Grande
  • Rio Grande Hyatt Regency Coco Beach Resort Resort
  • Resort Hyatt Regency Coco Beach Resort
  • Gran Melia Golf Resort Puerto Rico
  • Melia Coco Beach Puerto Rico
  • Hyatt Regency Coco Rio Grande

You should know

  • Hyatt Regency Grand Reserve Puerto Rico offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.