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"I loved that it was on the beach. I didn't like that they didn't comp us for not having electricity for the whole night and day. Plus our air conditio ... " More

By a verified traveler on Thu 21 Apr 2022

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Hotel Description

3.5-star beachfront aparthotel near Isla Verde Beach

On the beach

With a stay at this Isla Verde aparthotel, you'll be within half a mile (1 km) of Isla Verde Beach and 6 miles (10 km) of The Mall of San Juan. Condado Beach and Puerto Rico Convention Center are also within 6 miles (10 km).

Dining, fitness center

This aparthotel features a restaurant, a gym, and a bar/lounge. Business travelers can take advantage of the free WiFi in public areas. Self parking, a coffee shop, and a terrace are also offered.

Kitchens, flat-screen TVs

The 154 apartments feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Washers/dryers, balconies, and coffee/tea makers are also available.

Máre St. Clair Hotel ratings based on 73 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Máre St. Clair Hotel

Everyone (36) Couples (12) Family (17)
2 out of 5
I stayed for 4 days not once were the beds made or the sheets changed, as well as the trash was never empty they just left you the garbage bags on top of the counter

Posted by on May 18, 2022

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3 out of 5
I loved that it was on the beach. I didn't like that they didn't comp us for not having electricity for the whole night and day. Plus our air conditioner in our room leaked all over the floor. We weren't able to get to our room until 12am the next day and they still charged us full price for a day we weren't even there for.

Posted by on Apr 21, 2022

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1 out of 5
Jetblue canceled our flight. I couldn't afford a 5 start so we tried here. The room smelled. The pool was out of order. No instructions on how to access the wifi, broken telephone so you couldn't call the front desk. No help from the front desk if they're ever-present. Slow as snails. We needed to make car arrangements in the morning. They were absolutely no help. So, we asked local residents and they helped us. So expensive for so little.

Posted by on Apr 16, 2022

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2 out of 5
We didn't like it at all. It's not our normal level of comfort..

Posted by on Mar 8, 2022

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5 out of 5

Posted by on Nov 18, 2021

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2 out of 5
There were bedbugs in our rooms. We noticed the bites the 2nd night. There is no on-site restaurant (a small cafe that serves 2 types of sandwiches and closes at 6:30 p.m.), no entertainment (game room closed) The pool closes bar closes at 5:00 p.m. Pool at 6:00 p.m. You must rent beach chairs, umbrella. Rooms are old with dilapidated furniture. Room lighting was very dim. The balcony furniture was covered in bird droppings. And, there were bed bugs.

Posted by on Nov 6, 2021

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Comment from Hotel Management

Nov 16, 2021 by Sales & Marketing Manager

Greetings Nicole. We are sorry you feel your stay was not to your expectations. We take all allegations seriously, specially any claims of bedbugs, so we hired a professional company to do a thorough analysis of the room you stayed and they found no bedbugs anywhere in the room or any other issues. A copy of the report is available if you would like to receive one. We are in a tropical Island and there are mosquitos, and other similar insects that can byte and leave marks that can be confused with bed bugs, which is what must have happened in your case. One of them is the "mime" or "maje" which is a tiny fly much smaller than a mosquito that you can barely see. In relation to the amenities, we advertise what we have available everywhere we are featured. We have a Pool Side Cafe, a Lobby Bar and a Coffee Bistro, each with its hours of operation based on the season. We do not have a restaurant. The pool closes at 6PM during low season and starting soon we will be closing at 8PM, and extending the Pool Bar hours until 7PM. Thank you for your comments as they help us provide a better service.

4 out of 5
THE POOL WAS NICE

Posted by on Oct 14, 2021

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Comment from Hotel Management

Nov 8, 2021 by dcruz

Thanks for staying with us. We work hard to make our guest happy and appreciate the feedback!

4 out of 5

Posted by on Jul 12, 2020

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1 out of 5
Room was not the room we paid for and it was completely dirty, pillow case /sheet fell from freezer when we opened it. Carpet in half of the room was soaked with water. We complained for 3 days and they did nothing. On our last night they offered us a room and when we walked in the room, we were beyond annoyed to see that was the room we were supposed to get originally. Highly do not

Posted by on Jun 18, 2020

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2 out of 5
The view was ok, the air conditioner did not work well. Furniture in the room are old along with the rug. Staff were nice and lobby and pool area very nice.

Posted by , from New York on Feb 6, 2020

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Renovations + Closures

The following facilities or services will be unavailable from June 9 2021 to December 31 2022 (dates subject to change):

  • Children's club
  • Swimming pool

The property will be renovating from May 4 2021 to December 31 2022 (completion date subject to change). The following areas are affected:

  • Hallway
  • Select guestrooms

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Property Features

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Máre St. Clair Hotel. The aparthotel can provide concierge services and wedding services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Carolina aparthotel is smoke free.

  • 1 building
  • 154 guestrooms or units
  • 17 levels
  • Deli
  • Towels for the beach
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Máre St. Clair Hotel offers 154 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies. Accommodations at this 3.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. Flat-screen televisions come with cable channels. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Coffee maker
  • Kitchenware
  • Bathtub
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

For a fee, guests can enjoy buffet breakfast from 7:00 AM to 11:00 AM.

Máre St. Clair Hotel has a restaurant on site.

Cueva Bistro Café - Onsite lobby lounge. Open daily.

Nearby Activities

Recreational amenities at the aparthotel include a fitness center.

  • Water sports equipment

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Pool access ramp on site
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Cribs (infant beds) are available for USD 25.00 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 16
  • Contactless check-in is not available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Parking height restrictions apply
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 18 percent of room rate

The resort fee includes:

  • Pool access
  • Beach access
  • Beach towels
  • Fitness center access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Laundry facilities
  • Housekeeping

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 16.95 for adults and USD 11.95 for children (approximately)
  • Self parking fee: USD 12.00 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-in fee for check-in between noon and 3:30 PM (amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: USD 25.00 per stay
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Máre St. Clair Hotel Carolina
  • ESJ Towers Aparthotel
  • ESJ Towers Aparthotel Carolina
  • ESJ Towers Carolina
  • El San Juan Towers
  • Esj Hotel Carolina
  • Esj Tower San Juan
  • Esj Towers Hotel Isla Verde
  • ESJ Towers Puerto Rico/Isla Verde
  • Esj Towers San Juan
  • San Juan Hotel Esj Towers
  • San Juan Towers Hotel
  • ESJ Azul Aparthotel Carolina
  • ESJ Azul Aparthotel
  • ESJ Azul Carolina
  • Máre St. Clair Hotel Aparthotel
  • Máre St. Clair Hotel Aparthotel Carolina

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.