Skip to main content
Beginning of main content

"Everything was clean, staff friendly but the only complaint I have is that the pool closes at 9 pm and hardly any night life. " More

By a verified traveler on Wed 17 Aug 2022

Enter dates to see availability

Hotel Description

4-star beachfront hotel with 6 restaurants

Beachside getaway

At this Isla Verde hotel, you'll be within a 5-minute walk of Isla Verde Beach and Carolina Beach. Also, Pine Grove Beach is within half a mile (1 km) and Balneario de Carolina is within 2 miles (3 km).

Poolside dining

A full-service spa, 6 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Relax with a drink at one of the 2 beach bars and get perks like free WiFi.

Deluxe Room, 2 Queen Beds, Lagoon View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$289* Per night/room Aug 21 - Aug 22

Room, 2 Queen Beds, Balcony (Club)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Balcony (Club)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 1 King Bed, Terrace, Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Royal Sonesta San Juan ratings based on 27 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Royal Sonesta San Juan

Everyone (10) Couples (8) Family (8)
5 out of 5
Everything was clean, staff friendly but the only complaint I have is that the pool closes at 9 pm and hardly any night life.

Posted by on Aug 17, 2022

Was this review helpful to you?
5 out of 5
It was good experience!!

Posted by on Jun 3, 2022

Was this review helpful to you?
Comment from Hotel Management

Jun 9, 2022 by Denise

Thank you for your positive feedback! We hope to have you again!

4 out of 5
Hotel was beautiful, but staff forgot about our luggage and misplaced the ticket. Had to call after waiting an hour for our luggage. Cleaning service refused to clean our room even though they were right next door. Had to put a request in at the front desk for the next day. Cleaning staff took all day to clean room even though they were again next door when we got up at 9 am. Ordering food was a bit of a pain, because the order always took almost 45 minutes to get to you. And there was barely any staff at the pool area for 2 days. Not sure what the issue was, but the main pool bar was closed for 2 days. Hope the service gets better.

Posted by on Apr 23, 2022

Was this review helpful to you?
Comment from Hotel Management

May 5, 2022 by Royal Sonesta San Juan

Thank you for the feedback. We will share these opportunities with management for improvement.

5 out of 5
We loved the pools and variety of restaurants around the property. The staff was very friendly and we felt valued to be guests. We would definitely return in the future!

Posted by on Mar 7, 2022

Was this review helpful to you?
Comment from Hotel Management

Mar 7, 2022 by Denise

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Getting away from the cold winter found this place online and couldn't be happier. Looks like the place was recently renovated. Rooms were great with beautiful views. lobby, bar, restaurants, pool area, public bathrooms...all clean. Food was very good (drinks were a bit overpriced but expected at a resort). as far as i could tell this was the only place on the strip with a beach bar with food/drink/TVs right on the beach! Swim up bar was cool (Pedro is the man! Patriots fan!). The staff was AMAZING, every single one. very convenient to the airport and Old San Juan (which is a great visit). It wasn't very busy (surprised) but we didn't think they were lacking anything at all. Highly recommend this place and we will be back!

Posted by on Jan 24, 2022

Was this review helpful to you?
Comment from Hotel Management

Jan 24, 2022 by Denise

Thanks for staying with us. We appreciate your feedback!

2 out of 5
Property is nice on a great location

Posted by on Dec 24, 2021

Was this review helpful to you?
Comment from Hotel Management

Dec 25, 2021 by Denise

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Beautiful

Posted by , from East Orange on Aug 27, 2021

Was this review helpful to you?
Comment from Hotel Management

Aug 27, 2021 by Denise

Thanks for staying with us. We appreciate your feedback!

4 out of 5
The hotel is okay but is gotten to pricey they are over charged in on drinks and food i think next time i go to punta Cana for a better price and everything is including

Posted by on Jul 27, 2021

Was this review helpful to you?
Comment from Hotel Management

Aug 1, 2021 by Denise

"Thanks for staying with us. We appreciate your feedback!"

5 out of 5
Amazing stay you get treated like royal

Posted by on Jul 26, 2021

Was this review helpful to you?
Comment from Hotel Management

Jul 26, 2021 by Denise

Thanks for staying with us. We appreciate your feedback!

1 out of 5
No hospitality, everyone was rude, I would not recommend.

Posted by on Jul 6, 2021

Was this review helpful to you?
Comment from Hotel Management

Jul 8, 2021 by .

Thanks for staying with us. We appreciate your feedback! We will be addressing your concerns.

Property Features

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Royal Sonesta San Juan like an outdoor pool and a fitness center. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 2 bars/lounges. WiFi is free in public spaces. This beach hotel also offers a garden and a terrace. For a fee, parking is available. The property offers extended parking privileges. This 4-star Carolina hotel is smoke free.

  • 398 guestrooms or units
  • 15 levels
  • 6 dining venues
  • 2 bars on the beach
  • 2 bars or lounges
  • 24000 sq ft of conference space
  • 2230 sq m of conference space
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Royal Sonesta San Juan offers 398 accommodations with iPod docking stations and minibars. Rooms open to balconies. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested.

  • Private balcony
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 11:00 AM.

Aleli - Overlooking the pool, this restaurant serves breakfast and light fare. A children's menu is available.

Ruths Chris Steakhouse - This steakhouse specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Ocean Breeze - This beachfront restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Akua Bar - This poolside bar serves lunch, dinner, and light fare. Happy hour is offered. Open select days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Ziplining nearby
  • Bicycle rentals nearby
  • Jet skiing nearby
  • Boat tours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Brisas Zen Spa has 4 treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Sauna in spa
  • Number of treatment rooms 4
  • Steam room in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 100 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 31 lbs)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Car recommended
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Pets allowed in specific rooms only
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night
  • Service fee: 21 percent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 29.99 per person (approximately)
  • Self parking fee: USD 25 per day (in/out privileges)
  • Valet parking fee: USD 32 per day (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • InterContinental Hotel San Juan
  • InterContinental San Juan
  • San Juan InterContinental
  • Intercontinental San Juan Hotel Isla Verde
  • InterContinental San Juan Puerto Rico/Isla Verde
  • Intercontinental San Juan Resort And Casino
  • InterContinental San Juan Hotel
  • InterContinental San Juan Resort Carolina
  • InterContinental San Juan Resort
  • InterContinental San Juan Carolina
  • InterContinental Juan Carolin
  • InterContinental San Juan
  • Royal Sonesta San Juan Hotel
  • Royal Sonesta San Juan Carolina
  • Royal Sonesta San Juan Hotel Carolina
  • Royal Sonesta San Juan Puerto Rico Resort

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
url importing http://travel.travelocity.com/San-Juan-Hotels-Royal-Sonesta-San-Juan.h289099-p2.Hotel-Reviews?rm1=a2&
There was an error importing /San-Juan-Hotels-Royal-Sonesta-San-Juan.h289099-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://travel.travelocity.com/San-Juan-Hotels-Royal-Sonesta-San-Juan.h289099-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.