2/10 Terrible
Quintina
Jan 1, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
I was very upset with the Fri t desk staff as I went to throw a pizza box away and I threw in what look to be a trash can and the front desk agent scolded me as if I was a small child. Once I threw it away she came around f the corner screaming at me at the to of her lungs to take that out of there because it’s not a trash. She also told me it didn’t belong in there as well, she told me most people and keep using the term most people, also to me that common sense should have told me not to throw my trash in there because it said plastic. I told her I agree it said plastic and I didn’t notice that at all. I was more concerned with picking up after myself and my children. As a consumer I felt humiliated and embarrassed as she yelled at me in front of the cleaning staff and others in the hotel lobby. She began to make racial insults as she continued to say what most people would not do. She was very combative and went back and forth with me about trash. As humans we all make mistakes and if she would have conveyed that to me respectfully I would have apologized, when she pointed out that it was designed for plastic and paper and not trash, which I never payed it any attention I immediately apologized. She continued to be aggressive with me as I asked what time was check out and talk to me as if I was ignorant which she insinuated several times throughout the conversation. As well as the cleaning staff also agreed with her and they began to both scoll me together.
Quintina
Stayed 1 night in Dec 2023