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"room didn't seem clean, did look like floor was vacuumed, bath floor had hair on it, not ours Pool looked like it is kept up " More

By a verified traveler on Mon 15 Jul 2019

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Hotel Description

3-star hotel perfect for exploring Maumee

Heart of Maumee

Within 3 miles (5 km) of this Maumee hotel, you'll find Maumee Antique Mall and Maumee Sports Mall. Also, Lucas County Recreation Center is within 3 miles (5 km) and Stranahan Theater is within 6 miles (10 km).

Renovated in 2016

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the free WiFi in public areas and onsite conference space. Guests will appreciate freebies like buffet breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 83 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$72* Per night/room Nov 23 - Nov 24

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Accessible, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Toledo South Maumee ratings based on 21 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Toledo South Maumee

Everyone (11) Couples (1) Family (9)
1 out of 5
Do not stay! Dirty, little to no breakfast. Very rude staff.

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 15, 2021 by Rita

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Rita Panchal Guest Relations Manager Best Western Toledo South Maumee

2 out of 5
We were up ALL night. The person in the room above us paced the floor and had a jacuzzi that shook the ceiling. He was up walking around, making the floor squeak the whole night. We contacted the front desk three times. The last time the front desk guy said he couldn't do anything about it and wouldn't give us a different room. We will never stay there again

Posted by on May 7, 2021

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Comment from Hotel Management

May 16, 2021 by Rita

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a Quality experience, Sincerely, Rita Panchal Guest Relations Manager Best Western Toledo South Maumee

2 out of 5
Though I was in a non smoking room, the hallway smelled strongly of cigarette smoke. The smoke smell seeped into my room at times. I could also smell pot at times as well. Noisy outside my room and in adjacent rooms. Otherwise the room appeared clean. The fitness center was closed due to covid--it would have been nice if that was on the listing because I specifically wanted a hotel with a fitness center. Not impressed.

Posted by on Jan 11, 2021

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1 out of 5
I won’t book this Best Western ever! The sheet is very dirty. Given the current COVID-19 situation, the cleanliness is unacceptable!

Posted by on May 21, 2020

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5 out of 5

Posted by on Jan 25, 2020

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1 out of 5
My room smelled like pot. I told the front desk. They did nothing to remedy it. The pool was freezing. I will not return.

Posted by , from Maumee, ohio on Oct 20, 2019

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Comment from Hotel Management

Oct 22, 2019 by Rita

Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Best Western Toledo Management Team General Manager Best Western Toledo South Maumee

1 out of 5
Terrible hotel, terrible staff, Breakfast is to last till 10:30 but wont be refilled after 9am

Posted by on Sep 23, 2019

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4 out of 5

Posted by on Aug 11, 2019

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3 out of 5
room didn't seem clean, did look like floor was vacuumed, bath floor had hair on it, not ours Pool looked like it is kept up

Posted by on Jul 15, 2019

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Comment from Hotel Management

Jul 17, 2019 by Rita

Dear Guest, Thank you for your review. Guest feedback is very important to the successful operation of our hotel. I'd like to apologize for any inconvenience you may have experienced during your stay with us. Your issues have been addressed with our housekeeping manager. At Best Western, a happy and satisfied guest is our utmost priority! Thank you for your business Rita Panchal Guest Relations Manager Best Western Toledo South Maumee

3 out of 5
Location to many fine restaurants and things to do

Posted by on Jun 29, 2019

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About the Best Western Toledo South Maumee

Location 6425 Kit Lane, Maumee, OH 43537

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Toledo South Maumee offers its guests an indoor pool and a 24-hour fitness center. Public spaces have free WiFi. Free breakfast is served daily. The business-friendly Best Western Toledo South Maumee also features a terrace, coffee/tea in a common area, and a television in a common area. Self parking is free. A complete renovation of Best Western Toledo South Maumee was completed in July 2016. Smoking is allowed in designated areas at this 3-star Maumee hotel.

  • 1 building
  • 83 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Conference space
  • Coffee in lobby
  • Front desk (24 hours)
  • Terrace
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Toledo South Maumee offers 83 air-conditioned accommodations with coffee/tea makers and hair dryers. Premium cable television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Casino nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day
  • Only dogs and cats are allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Maumee Inns
  • Heritage Inn Maumee
  • Heritage Maumee
  • Best Western Toledo South Maumee Hotel
  • BEST WESTERN Toledo South Maumee Ohio
  • Best Toledo Maumee Maumee
  • Best Western Toledo South Maumee Hotel
  • Best Western Toledo South Maumee Maumee
  • Best Western Toledo South Maumee Hotel Maumee

You should know

  • Pool access available from 8 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Best Western Toledo South Maumee.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.