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Turtle Cay Resort

2.5-star property
600 Atlantic Ave, Virginia Beach, VA 1-855-201-7819
2.9 out of 5
See all 16 travelocity Reviews

"Nice accommodations. Room was clean. Carpet was not as clean as rest of unit. They are a time share so do try to rope you into listening to sales pitc ... " More

By a verified traveler on Mon 25 Oct 2021

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Hotel Description

Hotel near JT's Grommet Island Park in Virginia Beach

Oceanside stay

Within a 10-minute walk of this Northeast Virginia Beach hotel, you'll find JT's Grommet Island Park and Atlantic Wildfowl Heritage Museum. Ocean Breeze Waterpark is 1.9 mi (3.1 km) away.

2 outdoor pools

2 outdoor pools, 2 spa tubs, and a gym are all featured at this smoke-free hotel. Guests will appreciate free perks like free self parking and WiFi in public areas. A business center, a terrace, and a lobby fireplace are also on offer.

Studio

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$99* Per night/room Mar 30 - Mar 31

1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

2 Bedroom

Bed Count 1 King Bed Maximum Occupancy 6 Max

Turtle Cay Resort ratings based on 16 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Turtle Cay Resort

Everyone (8) Couples (1) Family (8)
2 out of 5
Fireplace didn’t work

Posted by on Mar 17, 2023

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Comment from Hotel Management

Mar 18, 2023 by Tiffani D. - Assistant Office Manager

Thank you for sharing your feedback. I do sincerely apologize for the issue experienced with the fireplace. We do our best to keep maintenance staff on property to assist with these sorts of issues as soon as they arise. We will be sure to pass this information along to the appropriate department.

1 out of 5

Posted by on Mar 1, 2023

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Comment from Hotel Management

Mar 23, 2023 by C. Bright

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please allow us to make your next visit more enjoyable.

1 out of 5

Posted by on Apr 21, 2022

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4 out of 5
Nice accommodations. Room was clean. Carpet was not as clean as rest of unit. They are a time share so do try to rope you into listening to sales pitch. Promise of gift card. Nothing is free. Just avoid.

Posted by on Oct 25, 2021

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Comment from Hotel Management

Oct 26, 2021 by Dave

Thank you for staying with us. We appreciate it.

4 out of 5

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jul 5, 2021 by Joan

Thank you for completing our survey and giving us your feedback. We are happy that you had a great stay with us. Please let us know when you are coming back and what we can do to ensure that you continue to have great stays with us. Looking forward to welcoming you back home to Turtle Cay. Best regards, Joan

1 out of 5
2 hours delay to access to the room and mod on the bathroom

Posted by on May 24, 2021

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Comment from Hotel Management

May 24, 2021 by Joan

Thank you for your feedback. We are sorry for the experience you had and hope you had an opportunity to discuss the issues with Management. Looking forward to the opportunity to seeing you again and ensuring you have a better experience. Please let us know when you are coming. Regards

4 out of 5
Visit was very pleasant. Staff was welcoming. Furniture, carpet and appliances could stand to be updated but overall had a nice time

Posted by , from Chesapeake on Sep 7, 2020

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Comment from Hotel Management

Sep 7, 2020 by Joan

Thank you for completing our survey and giving us your feedback. We appreciate your comments. We are happy that you had a pleasant visit found the staff welcoming! Please let us know when you are coming back and what we can do to ensure that you continue to have great stays with us. Looking forward to welcoming you back home to Turtle Cay. Best regards, Joan

2 out of 5
The design of the building places the bedrooms toward the street side rather than the courtyard. The noise from crazy parties and street racing make it nearly impossible to sleep. The property is overpriced and ill maintained. Bathroom door won't close due to hinge repair using round head instead of flathead screws. Bedroom door sticks due to faulty latch, creating a egress hazard. If the place caught on fire you would die trying to get through bedroom door to an exit. Front sign vandalized and broken - which is an indication of the level of crazy people on the street at night. Lots of broken and poorly repaired tile and lots of marks and damaged to the walls. WiFi was completely useless and yet you get charged $15 a day for it. Not a safe or comfortable place to stay.

Posted by , from Charlottesville VA on Jun 29, 2020

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Comment from Hotel Management

Jun 30, 2020 by Joan

Chris, Thank you for completing our survey and giving us your feedback. I do apologize that your experience was not we would have loved you to have. I do wish I had gotten an opportunity to address while you were here. I am further looking into your stay with us. Please let us know when you are coming back and we will do everything we can to ensure your stay is great. Again Thank you for the feedback and we are looking forward to welcoming you back home to Turtle Cay. Best regards, Joan

3 out of 5
I didn't like having to pay to park. I have stayed with you guys before and never had to pay to park.

Posted by on Dec 2, 2019

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Comment from Hotel Management

Dec 5, 2019 by Joan

Thank you for taking time out and responding to our survey. We do provide free parking for 1 vehicle per reservation. Unfortunately we have to charge for additional vehicles as we are paying year round for the additional parking place we have provided for that purpose. We do apologize that this might have caused your vacation not to be perfect. Please let us know if there is anything we can do to ensure your next visit is great with us. Best regards, Joan

5 out of 5

Posted by on Jun 21, 2019

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Comment from Hotel Management

Jun 21, 2019 by Joan

Thank you for your response to our survey! We are happy you had a great stay with us. Please let us know when you are coming back and what we can do to ensure that you continue to have a great stay with us Regards Joan

About the Turtle Cay Resort

Location 600 Atlantic Ave, Virginia Beach, VA 23451

Property Features

Turtle Cay Resort offers its guests 2 outdoor swimming pools, 2 spa tubs, and a fitness center. Public spaces have free WiFi. You'll find a business center on site. A terrace, tour/ticket assistance, and concierge services are also featured at Turtle Cay Resort. Limited free parking is available on a first-come, first-served basis. You'll have access to the indoor pool, outdoor pool, and health club at a partner property. This Virginia Beach hotel is smoke free.

  • 124 guestrooms or units
  • 3 levels
  • Poolside lounge chairs
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Virginia Beach Station (1.6 km / 1 mi)
  • Parking: Free self parking

Room Amenities

Turtle Cay Resort offers 124 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers. This Virginia Beach hotel provides complimentary wireless Internet access. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • Television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available

Nearby Activities

2 outdoor swimming pools and 2 spa tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Boat tours nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property does not offer daily housekeeping.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Long-term renters welcome

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. Long-term renters welcome.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA), Intertek Cristal (3rd party expert - Global), and Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Long-term renters welcome
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeHome (VRMA - USA)
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per stay
  • Resort fee: USD 17.25 per accommodation, per night

The resort fee includes:

  • Spa tub access
  • Sporting facilities or equipment
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Turtle Cay
  • Turtle Cay Resort
  • Turtle Cay Resort Virginia Beach
  • Turtle Cay Virginia Beach
  • Turtle Cay Hotel Virginia Beach
  • Virginia Beach Turtle Cay
  • Turtle Cay Diamond Resorts Condo Virginia Beach
  • Turtle Cay Diamond Resorts Condo
  • Turtle Cay Diamond Resorts Virginia Beach
  • Turtle Cay Diamond Resorts
  • Turtle Cay Resort Hotel
  • Turtle Cay by Diamond Resorts
  • Turtle Cay Resort Virginia Beach
  • Turtle Cay Resort Hotel Virginia Beach

You should know

  • Pool access available from 8 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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