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"Everything is walking distance! Friendly staff and clean rooms. " More

By a verified traveler on Tue 11 Feb 2020

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Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 4 Max

aloft, Room, 2 Queen Beds, Lagoon View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

aloft, Room, 2 Queen Beds, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

aloft, Room, 1 King Bed, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

3.5-star hotel near Cancun Convention Center, connected to the convention center

In shopping district

A stay at this Zona Hotelera hotel places you steps from Cancun Convention Center and a 5-minute walk from Forum Beach. Gaviota Azul Beach and Chac Mool Beach are also within half a mile (1 km).

Poolside dining

This hotel features 2 bars/lounges, a swim-up bar, and a restaurant. Traveling on business? Take advantage of the free WiFi in public areas, express check-in, and free valet parking. Enjoy the outdoor pool and perks like free self parking.

Free WiFi, LCD TVs

The 177 guestrooms have LCD TVs with satellite channels and offer free WiFi and 24-hour room service. Other amenities include minibars, rainfall showerheads, and coffee/tea makers.

Aloft Cancun ratings based on 11 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Aloft Cancun

Everyone (8) Couples (2) Family (2)
5 out of 5
Everything is walking distance! Friendly staff and clean rooms.

Posted by on Feb 11, 2020

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1 out of 5
The bathroom door had a mirrored reflective surface. if the light was on the person outside can see right through to the other side. The roof pool looks nothing like the photos, very deceptive. We ended up moving to the Moon Palace because Aloft is not very family-friendly. I recommend booking an all-inclusive resort or hotel to avoid the trauma

Posted by on Jan 2, 2020

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2 out of 5
First off I will start with the things I did not like about the property and the amenities When we checked into the hotel to get a staff were very nice but as we go into our room it has a very distinctive smell like feces which is actually coming from the water from the sewer system second of all the shower was absolutely filthy and there is pieces of it crumbling and mold inside the shower. The next thing is they are very cheap with the staff service and bringing up towels and a fresh clean linens it took them forever and for phone calls and they do not stock our towels that every single time we had to call multiple times and they are very cheap with everything. When we checked into the hotel they get a staff were very nice but as we go into our room it has a very distinctive smell like feces which is actually coming from the water from the sewer system second of all the shower was absolutely filthy and there is pieces of it crumbling and mold inside the shower. The next thing is they are very cheap with this bringing us and bringing up towels and fresh clean linens it took them forever and for phone calls and they did not stock our towels that every single time we had to call multiple times and they are very cheap with everything. Next I was very disappointed with the pool and the way that the photos were shown on the website and on the Travelocity hotel website. The pool at the hotel was pretty decently clean and warm it was not ice cold. But was very deceiving.

Posted by on Jul 25, 2019

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Comment from Hotel Management

Sep 5, 2019 by Cesar

Dear guest, we thank you for your honest comments and will address them directly. Thank you for taking the time to share your experience.

4 out of 5
Location is close ro everything, you have acces to the best restaurants, They don’t offer shuttles, not a family hotel, not amenities, its Ok

Posted by on Mar 9, 2019

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3 out of 5
Great staff and customer service,my problem was there was a odor coming from the sink, and the sheets didn’t smell fresh. And when it was time for me to catch a cab to the airport i was literally given 5 different prices $24-$25-$26-$27-$28 it’s not a lot of money but nobody likes gettin taken advantage of.

Posted by on Jan 15, 2019

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5 out of 5
This is a nice hotel near the beach. Very nice staff and they are speaking good English.

Posted by , from CALIFORNIA on Jul 25, 2018

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5 out of 5

convenient location near everything!

I’ve been to Cancun a few times and I knew going into this that it would be a different experience from a resort and it was but it was great too! The check in and check out processes were very quick and the staff were nice and easy to communicate with. The room was clean and was on par with the other hotels I’ve stayed at in the hotel zone in Cancun. We didn’t really use a lot of the amenities at the hotel. We did hang out at the rooftop pool one afternoon and there were plenty of lounge chairs, pool towels, and the drinks were reasonably priced. We opted more often to go across the street to the grocery store and purchase beer, etc and a cooler with ice and take it to the beach. There is a public beach directly across from the hotel that is perfectly nice but small (playa caracol) we went here once or twice. Instead we opted to take the bus to a much larger beach about a 10 minute bus ride from the hotel (playa Delfines) which is a very large beach with free umbrellas and chairs. This hotel is also near a lot of bars and restaurants and there are even 2 little hole in the wall places that are excellent hidden right behind the hotel (shout out to Bar Calypso and Tacos Rigo!) All in all this hotel is an excellent choice for those who don’t need a resort and are willing to venture out to other beaches and restaurants.

Posted by , from Chicago, IL on Feb 27, 2018

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3 out of 5
everything was good for the price right in the middle of all the party spots

Posted by , from Texas on Dec 27, 2017

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4 out of 5

Very modern contemporary hotel

We only stayed one night because our hotel was booked on one night of our 5 day stay. Aloft was clean and comfortable for one night. Wasn't a warm and soft feel. For young crowds, I feel they may enjoy the look and overall vibe.

Posted by on Jun 23, 2017

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Comment from Hotel Management

Jun 26, 2017 by sergio.carames

Dear Guest. Thank you very much for taking the time to answer our service survey. We are really happy to know that your stay with us was really good. Our main priority is to make you feel welcome and provide you with the Alfot service you deserve; we are very pleased that we met your expectations. Once again, thank you! And we are looking forward to host you again! Sincerely,

4 out of 5

Nice hotel , great location

Cons: Add microwave to rooms
Location: Beach , flea markets , supermarket, 2 large malls , night life ( clubs etc ) , direct access to public transportation
My husband & I stayed here for 6 nights for our honeymoon. Hotel is in a great location ! Near shops, food, across from the beach, night life even a supermarket in walking distance . Staff is very nice and helpful. The room are regular hotel size but one thing I didn't like , the rooms don't have a microwave, so if you are someone who takes leftovers from eating out you can't warm it in your room.

Posted by , from FL on Jan 8, 2017

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Comment from Hotel Management

Feb 7, 2017 by sergio.carames@aloftcancun.com.mx

Dear Mrs. Anita, we would like to thank you for taking the time to share your comments with us, your feedback is very important to us! We are very happy to know that our location was perfect for you needs! It's really pleasant to read that you liked your room and the rooftop; it has an amazing and relaxing view! We hope to have the chance to host you again pretty soon! Regards!

Renovations + Closures

This property is closed from April 2 2020 to November 14 2020 (dates subject to change).

Property Features

Aloft Cancun offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. Public spaces have free WiFi. Event space at this hotel measures 366 square feet (34 square meters) and includes a meeting room. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Aloft Cancun. Free self parking and valet parking are available. This 3.5-star Cancun hotel is smoke free.

  • 1 building
  • 177 guestrooms or units
  • 10 levels
  • 2 bars or lounges
  • 366 sq ft of conference space
  • 34 sq m of conference space
  • Built in 2013
  • Dining venue
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (24.9 km / 15.4 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Aloft Cancun offers 177 air-conditioned accommodations with minibars and safes. 42-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:30 AM.

Nook - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

WXYZ bar - This restaurant specializes in Mexican cuisine and serves light fare only.

Splash - This beach restaurant specializes in international cuisine and serves light fare only.

Refuel - This coffee shop serves light fare only.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Guests under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

It is property policy that all guests must wear a face mask within public areas of the property.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Safety features at this property include a smoke detector

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer

Contactless check-out is available

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service

The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 249 for adults and MXN 149 for children (approximately)
  • Early check-in fee: MXN 1140 (subject to availability)
  • Late check-out fee: MXN 1140 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aloft Cancun
  • Aloft Hotel Cancun
  • Cancun Aloft
  • Aloft Cancun Hotel
  • Aloft Cancun Hotel
  • Aloft Cancun Cancun
  • Aloft Cancun Hotel Cancun

You should know

  • Pool access available from 6:30 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.