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"I honestly loved this hotel ! It was all inclusive - a variety of food ( basically a buffet but they handed it to you ) . When we went there it was ju ... " More

By a verified traveler on Tue 09 Feb 2021

Hotel Description

3-star beachfront property near Tortuga Beach

On the beach

A stay at this Zona Hotelera property places you within half a mile (1 km) of Turtle Beach and 2 miles (3 km) of Tortuga Beach. Langosta Beach and Cancun Golf Club at Pok Ta Pok are also within 3 miles (5 km).

All-inclusive

This property features 4 restaurants, 2 outdoor pools, and a spa tub. Relax beachside with sun loungers and cool off with a drink at the beach bar. Bring the family and enjoy the children's pool, playground, and arcade/game room.

LCD TVs

The 132 soundproofed guestrooms offer minibars and room service. LCD TVs come with cable channels, and other amenities include balconies or patios and free local calls.

Junior Suite, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Suite (3 Bedrooms with dining room)

Bed Count 2 Full Beds Maximum Occupancy 8 Max

Superior Room, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Cancun Bay Resort - All Inclusive ratings based on 35 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Cancun Bay Resort - All Inclusive

Everyone (17) Couples (8) Family (8)
5 out of 5
I honestly loved this hotel ! It was all inclusive - a variety of food ( basically a buffet but they handed it to you ) . When we went there it was just so amazing . I am definitely coming back with my s/o for another anniversary.

Posted by on Feb 9, 2021

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Comment from Hotel Management

Feb 9, 2021 by Cancun Bay Management

Thank you for choosing Cancun Bay, we are ready to welcome you back and make another great anniversary celebration .

5 out of 5
The waitresses, cleaning lady, dj and bartenders are nice. The room is very clean. They place nice music all the time. I enjoyed my stay

Posted by , from Westbury on Feb 4, 2021

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Comment from Hotel Management

Feb 8, 2021 by Cancun Bay Management

Thank you Theresa for choosing Cancun Bay and for sharing your experience, we will be so happy to welcome you soon!

1 out of 5
This hotel is most likely one of the worst in Cancun. Upon arrival we were told that they do not follow Covid-19 social distancing or masks in public areas but to rinse off prior to getting into the pool. Our room was in disrepair, from lights not working, mold in the bathroom, a broken window and one of the TVs barely hanging onto the wall Now let's not food - YUCK!! Not only is it tasteless but it was cold. Every meal is buffet and they serve it to you and it was stone cold. My cold coffee was served in a chipped coffee mug. There is not a real beach, which I was aware of from the other reviews but they failed to mention that the hotel sits next to two party boat docks and the noise is unbearable from early morning until the late evening. Even if I was offered a free stay I would NEVER go back here. My family and I check out early and moved to another resort where we would feel safe and secure and actually enjoy our vacation.

Posted by on Jan 7, 2021

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3 out of 5

Posted by on Oct 21, 2020

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Comment from Hotel Management

Oct 22, 2020 by Cancun Bay Management

Thank you for choosing Cancun Bay and your time to rate our services, please come back soon!

5 out of 5
Very welcoming, everything was amazing and the staff was super friendly and accommodating.

Posted by on Feb 10, 2020

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Comment from Hotel Management

Feb 11, 2020 by Cancun Bay Management

Thank you for choosing Cancun Bay, we are so happy to know you had a great time and hope to host you soon again.

2 out of 5

Posted by on Feb 5, 2020

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Comment from Hotel Management

Feb 6, 2020 by Cancun Bay Management

Thank you for staying with us, we are sorry to know about your experience, hope to have a new opportunity to make great memories on your next stay.

5 out of 5

Posted by on Feb 5, 2020

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Comment from Hotel Management

Feb 6, 2020 by Cancun Bay Management

Thank you for choosing Cancun Bay and your time to rate our services, please come back soon.

3 out of 5
Great staff, always helpful. Food was below average with very little variety. Room was poor, hole in ceiling, furniture had loose Formica molding.

Posted by on Jan 22, 2020

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Comment from Hotel Management

Jan 23, 2020 by Cancun Bay Management

Thank you for staying with us and your comments about our services, we are working everyday to improve them. Please come back soon.

4 out of 5
not a large giant hotel. clean, good food and service .family oriented, folks from all the world. friendly, relaxed staff and guests. nice entertainment. no heavy drinking. quiet after 10pm.

Posted by on Jan 21, 2020

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Comment from Hotel Management

Jan 21, 2020 by Cancun Bay Management

Thank you for choosing Cancun Bay and your comments, you are helping us a lot to improve our services. Hope to see you soon coming back.

2 out of 5
Well, not the best Resort in the world. I would not go back here, nor would I recommend it. The room was nice we had a 3 room suite, however there are no decorations on the walls at all, except the tv. They are just white walls. Our first room started to smell like sewage. We had to call them in to check and they fought us a little on changing rooms but they did. The staff was awesome and very nice though. However, the food was seriously terrible. The selection very limited. It was just not tasty. There are several other hotels in the area with more to offer. The beach area was not good at all it's between 2 boat docks where several LARGE PARTY boats are. I mean HUGE boats. The water is not clear at all, and everyone got bit by something small in the water. The best part of this stay was the staff. If you're gonna go here order from the Room Service menu, it's actually quite good and better than

Posted by , from Aurora, CO on Jan 20, 2020

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Comment from Hotel Management

Jan 21, 2020 by Cancun Bay Management

Thank you for staying in Cancun Bay and for taking a time to share your perception about our services and facilities.

About the Cancun Bay Resort - All Inclusive

Location Boulevard Kukulkan KM 3.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals, snacks, and local beverages included
  • Room service during certain hours (limited menu)
  • In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Theme parties

Not included

  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Surcharge for room service
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Taxes included
  • All meals served buffet-style
  • Airport transfers not included
  • Surcharge for premium or imported non-alcoholic beverages
  • Premium/non-domestic beverages not included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Limited meals offered through room service
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Offsite tours not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Local beverages and soft drinks only
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (only non-alcoholic beverages included)
  • Room service during certain hours
  • All onsite activities, and facilities and equipment included
  • Theme parties included

Property Features

Cancun Bay Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Cancun Bay Resort - All Inclusive offers its guests 2 outdoor swimming pools, a spa tub, a fitness center, and a children's pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a swim-up bar. A free manager's reception is offered daily. Public spaces have free WiFi. Event space at this property measures 1970 square feet (183 square meters) and includes a conference center. Spa services, a library, and a terrace are also featured at the family-friendly Cancun Bay Resort - All Inclusive. A roundtrip airport shuttle and an area shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this Beaux Arts Cancun property.

  • 132 guestrooms or units
  • 3 levels
  • 5 buildings
  • 4 dining venues
  • 2 bars or lounges
  • 1970 sq ft of conference space
  • 183 sq m of conference space
  • Built in 1978
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking (surcharge) , Limited onsite parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (20.6 km / 12.8 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking; RV/bus/truck parking available for a surcharge

Room Amenities

Cancun Bay Resort - All Inclusive offers 132 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

  • Private balcony or patio
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer available
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

The property hosts a free manager's reception daily.

El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Sushi Bar - This sushi bar is located by the pool and specializes in sushi. Guests can enjoy drinks at the bar. Happy hour is offered. Open select days.

Pina Colada - This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.

Trattoria - This poolside restaurant specializes in Italian cuisine and serves dinner only. Open select days.

Jacuzzi Bar - This bar is located by the pool. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a fitness center.

Guests under 18 years old are not allowed in the spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Ecotours nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Beach volleyball on site
  • Golf lessons available nearby
  • Kayaking nearby
  • Windsurfing nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include sports massages and massages.

  • Massages on beach
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Cancun Bay Resort - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property requires payment of the 1st night upon booking, with the full balance due at check-in for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 5
  • Debit cards
  • gap period enforced between guest stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Bay Resort All Inclusive
  • Qbay Cancun Hotel And Suites
  • Qbay Cancun Hotel Cancun
  • Cancun Bay All Inclusive
  • Cancun Bay Resort
  • Cancun Bay Inclusive Inclusive
  • Cancun Bay Resort - All Inclusive Cancun
  • Cancun Bay Resort - All Inclusive All-inclusive property
  • Cancun Bay Resort - All Inclusive All-inclusive property Cancun

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.