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Crown Paradise Club Cancun All Inclusive

3.5-star property
Boulevard Kukulcan Km 18.5, Cancun, QROO 1-855-201-7819
3.9 out of 5
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See all 65 travelocity Reviews

"Everyone was courteous and friendly. Everyone was so helpful. The only thing is the food wasn’t all that great. They didn’t cater to Americans to much ... " More

By a verified traveler on Mon 10 Jul 2023

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Hotel Description

Family-friendly stay near Iberostar Cancun Golf Course

On the beach

You'll be within half a mile (1 km) of Iberostar Cancun Golf Course and 2 miles (3 km) of Delfines Beach with a stay here. El Rey Ruins Trailhead and El Rey Ruins are also within half a mile (1 km).

All-inclusive

An indoor pool is on site and multilingual staff is available around-the-clock at the 24-hour front desk. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, mini golf, and children's pool.

Standard Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$248* Per night/room Oct 15 - Oct 16

Standard Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room (Plus)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Crown Room, Ocean View (Club Level /Tina Hidromasaje)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite Paradise

Bed Count 1 King Bed Maximum Occupancy 7 Max

Family Suite Crown

Bed Count 1 King Bed Maximum Occupancy 5 Max

Crown Paradise Club Cancun All Inclusive ratings based on 65 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crown Paradise Club Cancun All Inclusive

Everyone (8) Couples (11) Family (37)
1 out of 5
my paquete fue todo incluido y para ir a comer a los restaurantes de este hotel tienes que hacer cita de 8 -2 y tratamos toda nuestra estancia a las 8 y ya no habia mesas disponibles siendo que la mayoria del tiempo estaban vacios estos restaurantes /otra cosa esta demaciado descuidado este hotel los baños estaban horribles descuidados demacioado descuidados las albercas estaban verde de hongos no de un dia es de años no es para nada seguro para visitantes muy molesta

Posted by on Aug 14, 2023

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Comment from Hotel Management

Aug 16, 2023 by Crown Paradise Club Cancún

Estimado Ángel:Agradecemos su tiempo al compartir su experiencia y por elegir nuestro resort para sus recientes vacaciones en Cancún. Lamentamos que su experiencia con nosotros no haya cumplido con sus expectativas en esta ocasión, debido a los puntos mencionados. Permítanos informarle que en las semanas anteriores hemos exitosamente implementado un sistema de reservas en línea para cenas, disponible de 8:00 am a 2:00 pm, con el fin de garantizar la excelencia en nuestro servicio. Nuestros restaurantes cuentan con un número estratégico de huéspedes por restaurante en horarios específicos para asegurar una experiencia gastronómica excepcional, libre de aglomeraciones y marcada por la calidad y atención personalizada. Sentimos cualquier inconveniente que esta medida haya causado y esperamos que haya tenido la oportunidad de disfrutar nuestras exquisitas cenas temáticas en el entorno del buffet La Palapa. Queremos asegurarle que cada platillo que ofrecemos se encuentra a la altura de la excelencia que caracteriza a nuestros restaurantes especializados. Además, deseamos resaltar la reciente remodelación de los baños en las áreas comunes, lo cual garantiza su impecable estado y la comodidad de nuestros huéspedes. Valoramos sus comentarios sobre este aspecto, los cuales serán compartidos con nuestros líderes para su evaluación. Por otro lado, todas nuestras piscinas son sometidas a un riguroso proceso de limpieza diaria y a un monitoreo regular en colaboración con nuestro equipo de calidad, lo que nos permite mantener estándares excepcionales de higiene y seguridad. Una vez más, agradecemos sinceramente que haya dedicado su tiempo a compartir su opinión con nosotros. Su valiosa retroalimentación nos impulsa a seguir perfeccionando nuestros procesos de manera constante. Estamos ansiosos por tener la oportunidad de brindarle una experiencia más satisfactoria en el futuro. Sinceramente, Gerencia General.

2 out of 5
They separated “Expedia/Travelocity” people from actual club people with different wristbands and were treated differently. No welcome packet or email or anything to explain important parts of the hotel like dining hours, reservations, location of amenities etc. we had to find out on our own. Ask the hotel lifeguard at the beach to use their boogie boards (they’re locked up at the beach). The concierge wouldn’t give us any info on getting around outside the resort unless we wanted to listen to their 45 min “timeshare” talk and even then we needed to book stuff through them. The front desk wasn’t helpful either with answering any questions. The dining staff in the Piazza were very nice and helpful as well as the bartenders and cleaning people. On a positive note the place was clean, the pool was fun and had fun activities.

Posted by on Aug 5, 2023

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Comment from Hotel Management

Aug 11, 2023 by Crown Paradise Club Cancún

Dear Melissa, we sincerely appreciate you taking the time to share your experience with us. Your feedback is highly valuable to us, and we deeply regret any confusion that may have arisen during your stay. It is paramount to us that each of our guests feels attended to and understood, which is why we extend our apologies if any information was not entirely clear. The bracelet provided to our esteemed guests serves the purpose of not only identifying your accommodation status, but also personalizing and tailoring our offerings to meet your specific preferences. The attitude you mentioned in no way reflects our core values as a company. Please know that we have taken steps to address this matter internally and ensure that our interactions with guests are always kind, respectful, and professional. On a positive note, we are delighted to learn that you enjoyed the warmth and exceptional service provided by our colleagues at La Piazza restaurant and our bartenders. Furthermore, we are pleased to hear that the entertainment activities met your expectations and contributed to your positive experience. We sincerely hope to have the honor of welcoming you back in the near future. We are committed to providing you with impeccable service, as you and your esteemed family deserve. Sincerely, The Management.

5 out of 5
Everyone was courteous and friendly. Everyone was so helpful. The only thing is the food wasn’t all that great. They didn’t cater to Americans to much but overall it was great for our first time. I would definitely recommend this hotel.

Posted by on Jul 10, 2023

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Comment from Hotel Management

Jul 17, 2023 by Crown Paradise Club Cancún

Dear Roshawn: Receive our warmest greetings from Cancun. Thank you for taking the time to share your experience with us. We are pleased to hear that your overall experience was positive, and we appreciate the constructive criticism that you have provided us with. We are taking your comments seriously and will work to address any areas where we can improve. Once again, thank you for sharing your thoughts with us, and we hope to have the opportunity to serve you again in the future. Sincerely,The Management

5 out of 5

Posted by on Jul 9, 2023

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Comment from Hotel Management

Jul 31, 2023 by Crown Paradise Club Cancún

Dear Roshawn, thank you for taking the time to leave a review about your recent visit to our hotel. Your feedback is greatly appreciated. We look forward to welcoming you back in the near future. Sincerely, The Management.

4 out of 5
Only bad thing was AC not in lobby areas and game room was hot.

Posted by on Jun 30, 2023

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Comment from Hotel Management

Jul 4, 2023 by Crown Paradise Club Cancún

Dear Donna, We extend our warmest greetings from Cancun and sincerely appreciate you taking the time to provide feedback on your stay at Crown Paradise Club. We are delighted to hear that you had an excellent overall experience and that we were able to meet your expectations. However, we would like to apologize for any inconvenience caused by the specific matter you mentioned in your review. Please rest assured that we have promptly shared your feedback with the relevant department to ensure that the issue is addressed effectively. This valuable opportunity to improve our services is greatly appreciated. We eagerly anticipate the chance to welcome you back soon and serve as your host once again. Sincerely, The Management

4 out of 5
Great property. The check in process was horrible. The system need some major upgrades

Posted by on May 22, 2023

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Comment from Hotel Management

May 22, 2023 by Crown Paradise Club Cancún

Dear Mandell family, receive our warmest greetings from Cancun. Thank you for taking the time to share your experience with us. We are pleased to hear that your overall experience was positive, and we appreciate the constructive criticism that you have provided us with. We are taking your comments seriously and will work to address any areas where we can improve. Once again, thank you for sharing your thoughts with us, and we hope to have the opportunity to serve you again in the future. Sincerely,General Manager, Julio M. Cabrera

5 out of 5
Your staff was amazing!!! From the receiving, to the front desk, the cooks, waiters and the cleaning staff. Only one thing, the lights, I couldn’t figure them out for the life of me until I called the desk. Maybe place a yellow little sign “insert room key here for lights”? Unless we were the only ones that had to call? Thank you!

Posted by on Apr 29, 2023

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Comment from Hotel Management

May 22, 2023 by Crown Paradise Club Cancún

Dear Maria, First and foremost, we would like to thank you very much for the time invested to post your comments after your following stay here at Crown Paradise Club Cancun. Yours comments motivate us to keep working hard and be better every day. Once again, thank you for your support and preference. We all look forward to welcoming you in a very near future. Sincerely,Julio M. Cabrera, General Manager

5 out of 5
Rooms are upgraded and modern. Amazing ocean views!

Posted by on Apr 25, 2023

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Comment from Hotel Management

May 8, 2023 by Crown Paradise Club Cancún

Dear Jennifer Lee;First and foremost, we would like to thank you very much for the time invested to post your comments after your following stay here at Crown Paradise Club Cancun. Yours comments motivate us to keep working hard and be better every day. Once again, thank you for your support and preference. We all look forward to welcoming you in a very near future. Sincerely,Julio M. Cabrera, General Manager

5 out of 5
Great place with kids. They have Adults only area as well.

Posted by on Apr 8, 2023

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Comment from Hotel Management

Apr 10, 2023 by General Manager

Dear Viktoriya; Receive our warmest greetings from Crown Paradise Club Cancun. It is an honor to read your five stars review after your following time here with us, and we thank you for the time invested to share your experience with other travelers. We look forward to welcoming you in a very near future to your second home. Sincerely,

5 out of 5

Posted by on Apr 8, 2023

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Comment from Hotel Management

May 8, 2023 by General Manager

Dear Sara:Thank you for sharing your pleasant experience with us. We hope to have the pleasure to welcome you again in the near future. Kind regards,

About the Crown Paradise Club Cancun All Inclusive

Location Boulevard Kukulcan Km 18.5, Cancun, QROO 77500

Renovations + Closures

The following facilities or services will be unavailable from September 18 2023 to September 30 2023 (dates subject to change):

  • One of the swimming pools
  • Children's club
  • Recreation facilities

All-inclusive Details

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Climbing wall
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Other inclusions

  • Transportation to offsite activities

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • 24-hour room service
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Climbing wall included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Miniature golf included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Transportation to offsite activities included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • All meals included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included

Property Features

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Crown Paradise Club Cancun All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a beach bar, and a bar/lounge. Public spaces have free WiFi. Free self parking is available.

  • 617 guestrooms or units
  • 7 levels
  • 2 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 7320 sq ft of conference space
  • 680 sq m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Crown Paradise Club Cancun All Inclusive offers 617 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. LCD televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Waynees Boots - This steakhouse specializes in barbecue and serves dinner only. Reservations are required.

La Piazza - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.

San Soucis - This theme restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open select days.

Los Gallos - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

Fisherman - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open select days.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a waterslide, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ziplining on site
  • Playground on site
  • Miniature golf on site
  • Golfing nearby
  • Parasailing nearby
  • Basketball on site
  • Rock climbing on site
  • Volleyball on site
  • Beach volleyball on site
  • Yoga classes/instruction on site

Spa Services

The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures.

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Connecting rooms are available for bookings of 2 "Standard Room, Ocean View" categories only and are subject to availability.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Crown Paradise Club Cancun All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Only non-alcoholic beverages are available via room service.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Comprehensive food waste policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Cancun Club Paradise
  • Cancun Crown Paradise All Inclusive
  • Cancun Paradise Club All Inclusive
  • Crown Paradise All Inclusive
  • Crown Paradise All Inclusive Cancun
  • Crown Paradise Club Cancun All Inclusive All-inclusive property
  • Crown Paradise Club Cancun
  • Crown Paradise Club Cancun All Inclusive
  • Paradise All Inclusive Cancun
  • Paradise Cancun All Inclusive
  • Crown Paradise Club
  • Crown Paradise Club Cancun All Inclusive Hotel
  • Crown Paradise Club All Inclusive Hotel
  • Crown Paradise Club All Inclusive All-inclusive property
  • Crown Paradise Club Cancun All Inclusive Cancun
  • Crown Paradise Club Cancun All Inclusive All-inclusive property

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.