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"Highly recommended for family with kids. All employees are friendly, lots of free delicious Mexican food and drinks. Authentic services with authentic ... " More

By a verified traveler on Fri 29 Apr 2022

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Hotel Description

3.5-star beachfront property near Delfines Beach

On the beach

Within a 10-minute walk of this Zona Hotelera property, you'll find Delfines Beach and El Rey Ruins. Costa Occidental de Isla Mujeres National Park and Maya Cancun Museum are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features 7 restaurants, 3 outdoor pools, and an indoor pool. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and mini golf, and free supervised childcare is an added bonus.

Free WiFi, LCD TVs

In addition to LCD TVs with cable channels, the 617 guestrooms offer free WiFi and free minibar items. Other amenities include furnished balconies or patios, 24-hour room service, and coffee/tea makers.

Standard Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$288* Per night/room Jun 17 - Jun 18

Standard Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room (Plus)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Crown Room, Ocean View (Club Level /Tina Hidromasaje)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite Paradise

Bed Count 1 King Bed Maximum Occupancy 7 Max

Family Suite Crown

Bed Count 1 King Bed Maximum Occupancy 5 Max

Crown Paradise Club Cancun All Inclusive ratings based on 53 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crown Paradise Club Cancun All Inclusive

Everyone (9) Couples (9) Family (30)
5 out of 5
Highly recommended for family with kids. All employees are friendly, lots of free delicious Mexican food and drinks. Authentic services with authentic Mexican music. Loved it and nailed it.

Posted by , from rego park on Apr 29, 2022

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4 out of 5
Ok, lots of reviews to de-bunk out there. This place pound for pound was a great vacation investment. I have 3 kids that are eleven, all were treated great by the staff. Having stayed in multiple places with my family nothings ever perfect, just needs to be adequate. If your looking for royal treatment this is not it, if your looking to sunbathe and relax this is perfect. Pros……the staff was endlessly entertaining out by the pool, engaged the whole time and NEVER seemed unenthusiastic. Drinks and food were endless but it was typical buffet style. The night restaurant were sufficient, however I do recommend the bus ride down town to get some street tacos. The rooms were clean and sufficient for the stay, but not huge! But your just sleeping there anyway!!!!! Cons….. dinner is not the easiest to book but not as difficult as most say. Yes you had to call in the reservation in the morning, the beach is a little lacking but only bc of the hotel placement. But still gorgeous. Yes the hotel is dated but everything was maintained in working fashion. I will stay here again if the opportunity comes up, the price was perfect for the place, I recommend taking plenty of singles, the staff was super appreciative of it! INDIANA

Posted by on Apr 6, 2022

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Comment from Hotel Management

Apr 12, 2022 by General Manager

Dear Phillip Thank you very much for choosing us to enjoy a warm holiday in Puerto Vallarta. On the other hand, we highly appreciate your kind comments, which serve as a guide to manage the relevant guidelines with our team of managers. Reservations for specialty restaurants are made in this way to avoid crowds and provide better service. Bookings are subject to availability on that day. We would have liked to have an approach with you to improve your impressions and provide you with a memorable stay. We hope to see you again at your second home, Crown Paradise. Kind regards.

4 out of 5
Our family had a great time on this trip. There are many things for the kids such as pools, water slides, zip-lines, rock climbing, and many kids drinks to choose from. The service was excellent and many of the staff went above and beyond for food and drink service. For the negatives, the rooms are getting pretty run down and the restaurants are difficult to get into with the phones constantly busy for 15-20 mins before being able to book and they fill up quickly. Also the buffet breakfast, lunch, and dinner is almost the same everyday but decent food for an all-inclusive.

Posted by on Mar 27, 2022

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Comment from Hotel Management

Mar 30, 2022 by General Manager

Dear Keith, Thank you very much for sharing your review of your recent stay. We are glad that you have enjoyed our atmosphere and that you have been able to enjoy our amenities. Please be assured that we have taken good note of your observations and share them with the involved departments. Again, we thank you for this review of our hotel, and we look forward to serving you again in the future. Sincerely

4 out of 5
It was an great time! The staff was AMAZING & made you feel like you were #1 the whole time! The food was good but I just wish they would change the options. Also be sure to reserve for restaurants other than the buffet

Posted by on Mar 5, 2022

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Comment from Hotel Management

Mar 23, 2022 by General Manager

Dear Jessica, receive our warmest greetings from Cancun. Many thanks for taking the time to post your review following your recent stay here with us. Even though we read some positive points in your review, let us apologize for not exceeding your expectations in some aspects. Please be assured that we take this matter very seriously, and we have brought your comments to the attention of the Executive Chef for improvement. It will be a great pleasure to welcome you in a very near future. With kindest regards,

4 out of 5
Older property but very well maintained. The Staff was excellent. Everyone was helpful and very accommodating. We tried all the restaurants. The French place was our favorite. The 8th go club room was excellent - a great place to have a drink before going to the room after dinner. The staff in all the restaurants, at the bar, around the pool, the snack shop, housekeeping, the lobby staff - all excellent! This property is convenient to the airport via a $25 taxi. We also took the city bus several times to go to Market 28 and La Isla. We stayed one full week and had a great time. This was the second time I’ve stayed there. I’d go back again!

Posted by on Jan 25, 2022

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Comment from Hotel Management

Jan 28, 2022 by General Manager

Dear Karen, Many thanks for taking some minutes of your valuable time to leave your review after your recent stay at Crown Paradise Club Cancun. We are all delighted to read you enjoyed our different services and facilities we have for our guests to have a great time. It will be a great pleasure to welcome you back in a very near future. With kindest regards,

3 out of 5
It was just ok! Nothing to brag about. I was supposed to be a vip guest but I wasn’t informed of how to take advantage of the perks. To make reservations for the restaurants was just purely frustrating and even calling 10 minutes after opening to make reservations the wait was just too long!! If you are into sugary drinks with no quality this place is it. Worse rib eye I ever had if that’s what they called it !!! Overall I will try someplace else !

Posted by , from SANTA ROSA on Jan 9, 2022

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Comment from Hotel Management

Jan 28, 2022 by General Manager

Dear Sandra, First of all, receive our warmest greetings from Cancun. We highly appreciate for leaving your review after your time here at Crown Paradise Club, it is glad to read you overall have a great experience. On the other hand, we apologize for the detail you mentioned, rest assured this has been shared with the area in charge. Once again, thank you for this opportunity and all hope to welcome you back soon. It will be a pleasure to be your host again. Sincerely,

1 out of 5
WARNING ⚠️ PLEASE DON'T BOOK THEY DONT MAKE ANY REFUNDS AFTER YOU YOUR CHECK IN. NO MATTER WHAT PROBLEM YOU HAVE WITH THEM , I SAW SO MANY UNHAPPY CUSTOMERS IN MY SAME SITUATION WAITING FOR THEM TO ASSIST WITH MANY PROBLEMS. STAY SAFE STAY AWAY. ONCE TRAPPED THERE THEY WILL GIVE YOU THE RUNAROUND...STAY AWAY PLEASE.

Posted by on Jan 2, 2022

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5 out of 5
Very nice view,Staff are very polite and have the best service.But food was not that good but overall had the best experience with clean rooms and best service we been provided.We will absolutely come back.

Posted by on Dec 26, 2021

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5 out of 5
Overall we were very pleased with this resort and would go back. It was a great value for the price and our young kids loved it. Staff was friendly and accommodating.

Posted by on Dec 3, 2021

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Comment from Hotel Management

Dec 20, 2021 by General Manager

Dear Brent, thank you very much for taking the time to share your amicable comments regarding your recent stay at our resort Once again, thanks for letting us know about your experience and we very much look forward to your return! Sincerely

4 out of 5

Posted by on Dec 2, 2021

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About the Crown Paradise Club Cancun All Inclusive

Location Boulevard Kukulcan Km 18.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Climbing wall
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Other inclusions

  • Transportation to offsite activities

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Taxes included
  • 24-hour room service
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Climbing wall included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Miniature golf included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Transportation to offsite activities included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • All meals included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included

Property Features

Crown Paradise Club Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Crown Paradise Club Cancun All Inclusive for summer fun including 3 outdoor swimming pools, mini golf, and a complimentary children's club. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a bar/lounge, and a beach bar. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, a spa tub, and a steam room. Free self parking is available. This 3.5-star Cancun property is smoke free.

  • 617 guestrooms or units
  • 7 levels
  • 2 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 7320 sq ft of conference space
  • 680 sq m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Crown Paradise Club Cancun All Inclusive offers 617 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. LCD televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony or patio (furnished)
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning

Food & Drink

Waynees Boots - This steakhouse specializes in barbecue and serves dinner only. Reservations are required.

La Piazza - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.

San Soucis - This theme restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open select days.

Los Gallos - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

Fisherman - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open select days.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ziplining on site
  • Playground on site
  • Miniature golf on site
  • Golfing nearby
  • Parasailing nearby
  • Basketball on site
  • Rock climbing on site
  • Volleyball on site
  • Beach volleyball on site
  • Yoga classes/instruction on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms. Services include facials, body treatments, and manicures and pedicures.

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Number of treatment rooms 5
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Connecting rooms are available for bookings of 2 "Standard Room, Ocean View" categories only and are subject to availability.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Crown Paradise Club Cancun All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Only non-alcoholic beverages are available via room service.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Cancun Club Paradise
  • Cancun Crown Paradise All Inclusive
  • Cancun Paradise Club All Inclusive
  • Crown Paradise All Inclusive
  • Crown Paradise All Inclusive Cancun
  • Crown Paradise Club Cancun All Inclusive All-inclusive property
  • Crown Paradise Club Cancun
  • Crown Paradise Club Cancun All Inclusive
  • Paradise All Inclusive Cancun
  • Paradise Cancun All Inclusive
  • Crown Paradise Club
  • Crown Paradise Club Cancun All Inclusive Hotel
  • Crown Paradise Club All Inclusive Hotel
  • Crown Paradise Club All Inclusive All-inclusive property
  • Crown Paradise Club Cancun All Inclusive Cancun
  • Crown Paradise Club Cancun All Inclusive All-inclusive property

You should know

  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.