"Everyone was courteous and friendly. Everyone was so helpful. The only thing is the food wasn’t all that great. They didn’t cater to Americans to much ... " More
On the beach
You'll be within half a mile (1 km) of Iberostar Cancun Golf Course and 2 miles (3 km) of Delfines Beach with a stay here. El Rey Ruins Trailhead and El Rey Ruins are also within half a mile (1 km).
All-inclusive
An indoor pool is on site and multilingual staff is available around-the-clock at the 24-hour front desk. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, mini golf, and children's pool.
Aug 16, 2023 by Crown Paradise Club Cancún
Estimado Ángel:Agradecemos su tiempo al compartir su experiencia y por elegir nuestro resort para sus recientes vacaciones en Cancún. Lamentamos que su experiencia con nosotros no haya cumplido con sus expectativas en esta ocasión, debido a los puntos mencionados. Permítanos informarle que en las semanas anteriores hemos exitosamente implementado un sistema de reservas en línea para cenas, disponible de 8:00 am a 2:00 pm, con el fin de garantizar la excelencia en nuestro servicio. Nuestros restaurantes cuentan con un número estratégico de huéspedes por restaurante en horarios específicos para asegurar una experiencia gastronómica excepcional, libre de aglomeraciones y marcada por la calidad y atención personalizada. Sentimos cualquier inconveniente que esta medida haya causado y esperamos que haya tenido la oportunidad de disfrutar nuestras exquisitas cenas temáticas en el entorno del buffet La Palapa. Queremos asegurarle que cada platillo que ofrecemos se encuentra a la altura de la excelencia que caracteriza a nuestros restaurantes especializados. Además, deseamos resaltar la reciente remodelación de los baños en las áreas comunes, lo cual garantiza su impecable estado y la comodidad de nuestros huéspedes. Valoramos sus comentarios sobre este aspecto, los cuales serán compartidos con nuestros líderes para su evaluación. Por otro lado, todas nuestras piscinas son sometidas a un riguroso proceso de limpieza diaria y a un monitoreo regular en colaboración con nuestro equipo de calidad, lo que nos permite mantener estándares excepcionales de higiene y seguridad. Una vez más, agradecemos sinceramente que haya dedicado su tiempo a compartir su opinión con nosotros. Su valiosa retroalimentación nos impulsa a seguir perfeccionando nuestros procesos de manera constante. Estamos ansiosos por tener la oportunidad de brindarle una experiencia más satisfactoria en el futuro. Sinceramente, Gerencia General.
Aug 11, 2023 by Crown Paradise Club Cancún
Dear Melissa, we sincerely appreciate you taking the time to share your experience with us. Your feedback is highly valuable to us, and we deeply regret any confusion that may have arisen during your stay. It is paramount to us that each of our guests feels attended to and understood, which is why we extend our apologies if any information was not entirely clear. The bracelet provided to our esteemed guests serves the purpose of not only identifying your accommodation status, but also personalizing and tailoring our offerings to meet your specific preferences. The attitude you mentioned in no way reflects our core values as a company. Please know that we have taken steps to address this matter internally and ensure that our interactions with guests are always kind, respectful, and professional. On a positive note, we are delighted to learn that you enjoyed the warmth and exceptional service provided by our colleagues at La Piazza restaurant and our bartenders. Furthermore, we are pleased to hear that the entertainment activities met your expectations and contributed to your positive experience. We sincerely hope to have the honor of welcoming you back in the near future. We are committed to providing you with impeccable service, as you and your esteemed family deserve. Sincerely, The Management.
Jul 17, 2023 by Crown Paradise Club Cancún
Dear Roshawn: Receive our warmest greetings from Cancun. Thank you for taking the time to share your experience with us. We are pleased to hear that your overall experience was positive, and we appreciate the constructive criticism that you have provided us with. We are taking your comments seriously and will work to address any areas where we can improve. Once again, thank you for sharing your thoughts with us, and we hope to have the opportunity to serve you again in the future. Sincerely,The Management
Jul 31, 2023 by Crown Paradise Club Cancún
Dear Roshawn, thank you for taking the time to leave a review about your recent visit to our hotel. Your feedback is greatly appreciated. We look forward to welcoming you back in the near future. Sincerely, The Management.
Jul 4, 2023 by Crown Paradise Club Cancún
Dear Donna, We extend our warmest greetings from Cancun and sincerely appreciate you taking the time to provide feedback on your stay at Crown Paradise Club. We are delighted to hear that you had an excellent overall experience and that we were able to meet your expectations. However, we would like to apologize for any inconvenience caused by the specific matter you mentioned in your review. Please rest assured that we have promptly shared your feedback with the relevant department to ensure that the issue is addressed effectively. This valuable opportunity to improve our services is greatly appreciated. We eagerly anticipate the chance to welcome you back soon and serve as your host once again. Sincerely, The Management
May 22, 2023 by Crown Paradise Club Cancún
Dear Mandell family, receive our warmest greetings from Cancun. Thank you for taking the time to share your experience with us. We are pleased to hear that your overall experience was positive, and we appreciate the constructive criticism that you have provided us with. We are taking your comments seriously and will work to address any areas where we can improve. Once again, thank you for sharing your thoughts with us, and we hope to have the opportunity to serve you again in the future. Sincerely,General Manager, Julio M. Cabrera
May 22, 2023 by Crown Paradise Club Cancún
Dear Maria, First and foremost, we would like to thank you very much for the time invested to post your comments after your following stay here at Crown Paradise Club Cancun. Yours comments motivate us to keep working hard and be better every day. Once again, thank you for your support and preference. We all look forward to welcoming you in a very near future. Sincerely,Julio M. Cabrera, General Manager
May 8, 2023 by Crown Paradise Club Cancún
Dear Jennifer Lee;First and foremost, we would like to thank you very much for the time invested to post your comments after your following stay here at Crown Paradise Club Cancun. Yours comments motivate us to keep working hard and be better every day. Once again, thank you for your support and preference. We all look forward to welcoming you in a very near future. Sincerely,Julio M. Cabrera, General Manager
Apr 10, 2023 by General Manager
Dear Viktoriya; Receive our warmest greetings from Crown Paradise Club Cancun. It is an honor to read your five stars review after your following time here with us, and we thank you for the time invested to share your experience with other travelers. We look forward to welcoming you in a very near future to your second home. Sincerely,
May 8, 2023 by General Manager
Dear Sara:Thank you for sharing your pleasant experience with us. We hope to have the pleasure to welcome you again in the near future. Kind regards,
The following facilities or services will be unavailable from September 18 2023 to September 30 2023 (dates subject to change):
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Land activities
Entertainment
Other inclusions
Not included
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Crown Paradise Club Cancun All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a beach bar, and a bar/lounge. Public spaces have free WiFi. Free self parking is available.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge
Free self parking
Crown Paradise Club Cancun All Inclusive offers 617 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. LCD televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Waynees Boots - This steakhouse specializes in barbecue and serves dinner only. Reservations are required.
La Piazza - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
San Soucis - This theme restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open select days.
Los Gallos - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Fisherman - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open select days.
24-hour room service is available.
3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a waterslide, a spa tub, and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Connecting rooms are available for bookings of 2 "Standard Room, Ocean View" categories only and are subject to availability.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Only non-alcoholic beverages are available via room service.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.