2/10 Terrible
Tyler
Traveled with partner
Feb 26, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving to Dos Playas the staff was friendly helpful and caring. It was to our utter surprise when things took a turn toward the opposite direction. We arrived to our room and our safe was not working along with the outlets coming out of the wall and there being a whole in the drawer. None the less it wasn’t that bothersome until one of the maid staff stole $145 from our drawer because our safe was not working. When we made the complaint immediately the hotel staff said we should have made a written complaint about the safe and that “they haven’t had problems with THAT maid”. Our verbal complaint about the safe and them taking down our room number was not enough and even after we wrote the complaint about stolen money they still did not fix the safe. The hotel manager stated they only cover things that are in the safe and not in the room. The room was not clean which was strange to have stains on our bedding after the house keepers cleaned the room. When it was the end of our trip and we were checking out that day we got food in the morning before the check out time and we came back 30 min early to find out we were locked out of our room. We had to go to the staff to be able to unlock our room which took prompting and showing them the time multiple times to give us access to our room to grab our stuff. Overall, this hotel made our vacation not so good, stressful, and unpleasant.