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4.3 out of 5

"Room was big and spacious, alot of pools for swimming loved that " More

By a verified traveler on Wed 21 Apr 2021

Hotel Description

3.5-star beachfront resort near Delfines Beach

On the beach

A stay at this Zona Hotelera resort places you within half a mile (1 km) of Maya Cancun Museum and 2 miles (3 km) of Aquaworld. Delfines Beach and El Rey Ruins are also within 2 miles (3 km).

Onsite dining, 4 outdoor pools

This smoke-free resort features 3 restaurants, 4 outdoor pools, and an outdoor pool. Relax with a drink at one of the 2 poolside bars and get perks like free WiFi. Enjoy a meal from the restaurant and relax with a drink at one of the 5 bars/lounges.

Free WiFi, cable TV

In addition to TVs with cable channels, the 464 guestrooms offer free WiFi and coffee/tea makers. Other amenities include free bottled water, hair dryers, and safes.

Deluxe Double Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$106* Per night/room Jun 3 - Jun 4

Deluxe Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Doble Room Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swim up Double Oceanfront Only Adults

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Emporio Cancun ratings based on 10 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Emporio Cancun

Everyone (2) Couples (2) Family (5)
5 out of 5
Room was big and spacious, alot of pools for swimming loved that

Posted by on Apr 21, 2021

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Comment from Hotel Management

Apr 21, 2021 by Coral Camarillo

Dear Anonymous Thank you very much for your comments, we hope to see you soon. Greetings

5 out of 5
We had a very pleasant stay. The staff members were super nice and helpful. The only down side was that none of the three jacuzzis they had we’re working the whole 8 days we were there. But other than that everything was lovely.

Posted by on Mar 23, 2021

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Comment from Hotel Management

Apr 20, 2021 by Coral Camarillo

Dear Anonymous Thank you for your comments on the staff. With regard to the Jacuzzi we are working, we hope to see you soon.

4 out of 5
L wing was awesome, c wing, very old and outdated.

Posted by on Jan 28, 2020

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4 out of 5
Food choices could be better. Didnt really care for much of the food at the buffet.

Posted by on Jan 26, 2020

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Comment from Hotel Management

Feb 1, 2020 by Emporio, Cancún

We appreciate your comments. Your comments always help us to keep improving.

2 out of 5
Service at restaurants and front desk was poor Need much improvement

Posted by on Dec 26, 2019

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Comment from Hotel Management

Dec 27, 2019 by Emporio Cancún

We greatly appreciate your visit and your rating. We hope in advance that your stay has been most pleasant and comfortable. We are currently in an improvement process where we expect to have recent results for all our current clients and for new visitors. We want to always be the first option of all our visitors and that we separate all your doubts and comments will be taken into account. Kindly, Emporio Hotel.

5 out of 5
overall everything was okay very clean and staff very friendly

Posted by on Oct 14, 2019

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4 out of 5
Very convenient location, very clean and rooms are confortable good price Buffet needs to improve

Posted by on Sep 3, 2019

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5 out of 5

Posted by on May 27, 2019

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Comment from Hotel Management

May 30, 2019 by Gustavo Romero

We appreciate your visit and your qualification, we hope to have you soon back.

4 out of 5
The property is dated but the location, amenities and staff more than made up for the need for renovation.

Posted by on Apr 27, 2019

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Comment from Hotel Management

Apr 29, 2019 by Gustavo Romero

We appreciate your visit and your qualification, we hope to have you soon back. Thank you John.

5 out of 5
everything perfect,clean rooms,friendly staff,abundant buffet,close to airport

Posted by on Feb 18, 2019

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Comment from Hotel Management

Apr 12, 2019 by Gustavo Romero

We are very pleased to know that you loved our hotel. The video clips is a very Important factor and we are pleased to know that it was useful. We're waiting for you back.

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):

  • Dining venue(s)

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Airport transfers not included
  • Premium/imported non-alcoholic beverages not included
  • Premium food items not included
  • Taxes included
  • A la carte dining included
  • Room service not included
  • Local non-alcoholic beverages and soft drinks included

Property Features

Emporio Cancun offers its guests 4 outdoor swimming pools, an outdoor pool, a 24-hour fitness center, and a children's pool. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. WiFi is free in public spaces. Event space at this resort measures 8288 square feet (770 square meters) and includes conference space. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at Emporio Cancun. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Cancun resort is smoke free.

  • 464 guestrooms or units
  • 9 levels
  • 12 buildings
  • 3 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • 8288 sq ft of conference space
  • 770 sq m of conference space
  • Built in 1983
  • Dining venue
  • Coffee shop
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Grocery service (free)
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 4
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Limited onsite parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (17.4 km / 10.8 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Emporio Cancun offers 464 air-conditioned accommodations with safes and complimentary bottled water. Televisions come with cable channels. This Cancun resort provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to noon.

CúA Culinary Artisans - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Bacoli Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. A children's menu is available. Reservations are required. Open daily.

Sunset Grill - Overlooking the ocean, this restaurant serves lunch only. Open daily.

Legacy Room - Onsite sports bar. Open daily.

Nearby Activities

4 outdoor swimming pools are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Kayaking nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Emporio Cancun

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Some rooms at this property are not suitable for children; please add child ages in the search parameters to display available rooms

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Contactless food service / room service is available
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Please note, some room types at this property are not available when booking a stay with children.
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 18 for adults and USD 10 for children (approximately)
  • Valet parking fee: USD 35 per night
  • Late check-out fee: USD 80 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Emporio
  • Emporio Family
  • Emporio Family Cancun
  • Emporio Family Suites
  • Emporio Family Suites Cancun
  • Emporio Family Suites Condo
  • Emporio Family Suites Condo Cancun
  • Emporio Suites Cancun
  • Emporio Suites Family
  • Emporio Suites Family Cancun
  • Emporio Hotel Cancun Condo
  • Emporio Hotel Condo
  • Emporio Cancun
  • Emporio Hotel Cancun
  • Emporio Hotel Suites Cancun
  • Emporio Cancun Hotel
  • Emporio Hotel
  • Emporio Cancun Resort
  • Emporio Resort
  • Emporio Cancun Resort
  • Emporio Cancun Cancun
  • Emporio Cancun Resort Cancun

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.