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4.3 out of 5

"The space between the two different hotels was a little run down.from the view of the upper floor balcony. But such a beautiful ocean view and pool si ... " More

By a verified traveler on Thu 28 Jul 2022

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Hotel Description

4-star beachfront property near Aquaworld

Beachfront retreat

A stay at this Zona Hotelera property places you within half a mile (1 km) of Aquaworld and 3 miles (5 km) of La Isla Shopping Mall. Puerto Cancun Marina Town Center is 9.3 mi (14.9 km) away.

All-inclusive

A full-service spa, 10 restaurants, and 2 outdoor pools are all featured at this smoke-free property. There's fun for all ages with a free kid's club and a children's pool, and babysitting is an added bonus. Relax with a drink at one of the 3 poolside bars and enjoy free perks like valet parking and WiFi in public areas.

Premium Room, 1 King Bed, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$318* Per night/room Sep 7 - Sep 8

Suite (Honey Moon)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Honeymoon Ocean View with Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

2 Bedroom Master Suite

Bed Count 2 Full Beds Maximum Occupancy 8 Max

Family Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Non Smoking, Sunset View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Fiesta Americana Condesa Cancun All Inclusive ratings based on 58 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Fiesta Americana Condesa Cancun All Inclusive

Everyone (17) Couples (16) Family (19)
4 out of 5
The space between the two different hotels was a little run down.from the view of the upper floor balcony. But such a beautiful ocean view and pool side view.

Posted by on Jul 28, 2022

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Comment from Hotel Management

Jul 28, 2022 by Sergio Valencia, General Manager

Thank you very much for sharing your comments about your recent visit, here in Fiesta Americana Condesa, your family will be very happy to welcome you back very soon Wayne. Warmest regards.

4 out of 5
The hotel is ok, too expensive, it needs a lot to improve. The hotel workers are very friendly and professional, but be very careful with some piranhas that work on the 8th floor, the vendors of the Fiesta Americana Vacation Club, if you do not want to be cheated or robbed, stay away from them.

Posted by on Jun 23, 2022

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Comment from Hotel Management

Jun 23, 2022 by Sergio Valencia, General Manager

I sincerely apologize for every inconvenience you have mentioned in your review Elizabeth. I assure you that there is nothing more important to us as the comfort and satisfaction of every person who gives us the honor of being our guest. We strive each day to achieve our guests complete satisfaction, creating magical and memorable moments during our guests vacation. With this said, there is always room for improvement in paradise and continuously work on improving each aspect that is brought to our attention. Your feedback is of great importance to us, as it helps us pinpoint the areas where our focus is needed in order to maintain the highest standards in quality and service. Should you decide to return and give us a chance to revert your previous experience, please do not hesitate to contact me directly and I will make sure your stay goes without trouble. Sincerely.

4 out of 5
This resort was ok. We’ve stayed in several other places in Cancun through the years. A lot of reviews raved about the food here. I felt the variety was lacking. There were two restaurants that never opened during the week we were there. Check in was a mess. The front desk didn’t tell us how to get to our room, didn’t give us a map, nor told us anything about the property. I wish I had looked at the guys name because he was terrible. The service by the pool was very good. For all the hype, I was let down. We even paid more than we normally do this year to stay at this place. We won’t be returning. There are other resorts with the same service, better food, and nicer staff for less money.

Posted by on Jun 19, 2022

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Comment from Hotel Management

Jun 20, 2022 by Sergio Valencia, General Manager

I sincerely apologize for every inconvenience you have mentioned in your review Megan. I assure you that there is nothing more important to us as the comfort and satisfaction of every person who gives us the honor of being our guest. We strive each day to achieve our guests complete satisfaction, creating magical and memorable moments during our guests vacation. With this said, there is always room for improvement in paradise, and we continuously work on improving each aspect that is brought to our attention. Your feedback is of great importance to us, as it helps us pinpoint the areas where our focus is needed in order to maintain the highest standards in quality and service. Should you decide to return and give us a chance to revert your previous experience, please do not hesitate to contact me directly and I will make sure your stay goes without trouble. Sincerely.

2 out of 5
Hotel was clean. Staff friendly. Resort left much to be desired with food selection. Very little options available on buffet, hardly any vegetables and staff preparing food with their bare hands, unacceptable especially during the current pandemic. I will not be returning.

Posted by on May 31, 2022

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Comment from Hotel Management

Jun 17, 2022 by Sergio Valencia, General Manager

I sincerely apologize for every inconvenience you have mentioned in your review Kimberly. I assure you that there is nothing more important to us as the comfort and satisfaction of every person who gives us the honor of being our guest. We strive each day to achieve our guests complete satisfaction, creating magical and memorable moments during our guests vacations. With this said there is always room for improvement in paradise, and we continuously work on improving each aspect that is brought to our attention. Your feedback is of great importance to us, as it helps us pinpoint the areas where our focus is needed in order to maintain the highest standards in quality and service. Should you decide to return and give us a chance to revert your previous experience, please do not hesitate to contact me directly and I will make sure your stay goes without you troubles. Sincerely.

3 out of 5
Rooms were great, very clean and beautiful resort. BUT, for the money there are way better places. The beach is horrible, NO BEACH SERVICE, the bars close at 6pm/ opens at 11:00am except for 1 inside bar. Service sucks, even when paying extra for the Bali beds they decided to put directly next to the kiddie pool! I paid for a spa treatment, the spa was ice cold and missing jet covers. Massage was good, but the spa itself is in desperate need of updating.

Posted by , from boring on May 31, 2022

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Comment from Hotel Management

Jun 17, 2022 by Sergio Valencia, General Manager

I appreciate the time you have taken to provide your valuable feedback, which helps us improve each and every day Michael. I understand that certain aspects of the resort left to be desired. I will be sharing your feedback with the leaders of every department in order to guarantee that our standards are being met. Thank you once again for sharing your comments, we sincerely hope to have the chance to be your hosts once again and show the improvements we have made with your comments in mind. Sincerely.

5 out of 5
The food was amazing and the staff was very friendly.

Posted by on May 23, 2022

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Comment from Hotel Management

Jun 14, 2022 by Sergio Valencia, General Manager

Thank you very much for sharing your comments about your recent visit, here to Fiesta Americana Condesa, your family will be very happy to welcoming you back very soon Andrea. Warmest regards.

5 out of 5
I love everything about this place super clean people very friendly very good service everywhere food delicious!!!!! I love it

Posted by on May 5, 2022

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Comment from Hotel Management

May 6, 2022 by Sergio Valencia, General Manager

Thank you for taking the time to leave your comments regarding your recent stay with us Marcella. We are pleased to read that you enjoy our service and facilities. Hopefully you will give us an opportunity to host you in the future. Warmest regards.

5 out of 5
Very good.

Posted by on Apr 26, 2022

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Comment from Hotel Management

Apr 27, 2022 by Sergio Valencia, General Manager

Thank you very much for sharing your comments about your recently visit, here in Fiesta Americana Condesa Taiane, your family will be very happy to welcoming you back very soon. Kind regards.

4 out of 5
Great place!!

Posted by on Apr 24, 2022

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Comment from Hotel Management

Apr 25, 2022 by Sergio Valencia, General Manager

Thank you for chosing Fiesta Americana Condesa Cancun as a host for your vacation, we highly appreciate your preference and the time you have taken to score your experience Miguel. Hopefully you will consider us as host for your next vacation. Kind regards.

5 out of 5
It was great experience especially with kids. Kids club was well organized with many activities. I wish there could be little more or separate activities for kids 10 and older. Regardless, everyone enjoyed it.

Posted by on Mar 24, 2022

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Comment from Hotel Management

Mar 24, 2022 by Sergio Valencia, General Manager

Thank you for choosing Fiesta Americana Condesa Cancun as a host for your vacation Ketanbhai. We highly appreciate your preference and the time you have taken to score your experience. Hopefully, you will consider us as hosts for your next vacation, we will be more than happy to welcome you back. Kind regards.

About the Fiesta Americana Condesa Cancun All Inclusive

Location Blvd. Kukulkan km 16.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals and snacks included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Volleyball
  • Kids club

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Premium/non-domestic alcoholic beverages
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators

  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Taxes included
  • 24-hour room service
  • Language classes/lessons included
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Premium/imported alcoholic beverages not included
  • Kids club included
  • Fitness facilities included
  • All meals included
  • Water fitness classes/lessons included
  • Volleyball included
  • Childcare not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Onsite live performances included
  • Theme parties included

Property Features

Fiesta Americana Condesa Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Fiesta Americana Condesa Cancun All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 poolside bars, a bar/lounge, and a swim-up bar. WiFi is free in public spaces. This Colonial property also offers a complimentary children's club, a children's pool, and a health club. Limited free parking is available on a first-come, first-served basis. A complete renovation of Fiesta Americana Condesa Cancun All Inclusive was completed in December 2019. This 4-star Cancun property is smoke free.

  • 507 guestrooms or units
  • 8 levels
  • 3 buildings
  • 10 dining venues
  • 3 bars by the pool
  • 27000 sq ft of conference space
  • 2508 sq m of conference space
  • Built in 1989
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free valet parking , Parking (limited spaces)

Transport

  • Parking: Free valet parking

Room Amenities

Fiesta Americana Condesa Cancun All Inclusive offers 507 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 55-inch Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in December 2019.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Kalmia - Overlooking the ocean, this buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Kambú - This poolside buffet restaurant specializes in international cuisine and serves breakfast only. Open select days.

El Mexicano - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open select days.

Rosato - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Open select days.

San Telmo - This fine-dining restaurant specializes in Argentinean cuisine and serves dinner only. Reservations are required. Open select days.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Snorkeling nearby
  • Motor boating nearby
  • Surfing/bodyboarding nearby
  • Beach volleyball on site
  • Fishing nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Beach yoga on site
  • Jet skiing nearby
  • Fitness classes on site
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Miiluma Spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 8 years old are not allowed in the spa.

  • Number of treatment rooms 9
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 8
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Onsite parties or group events are strictly prohibited

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Onsite parties or group events are strictly prohibited.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. Free antigen/rapid COVID-19 testing is available on site. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Restricted number of spaces per unit
  • Number of spaces per unit - 1
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Staffed front desk
  • Events/parties not allowed
  • Free onsite COVID-19 testing (Antigen/Rapid) is available
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.60 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Cancun Condesa Fiesta Americana
  • Cancun Fiesta Americana Condesa
  • Fiesta All Inclusive Cancun
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You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Key (nogle)
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.