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4.5 out of 5

"Overall, we had a great time for our first time in Mexico. When we first got there, they said they didn't have any king beds available, so they moved ... " More

By a verified traveler on Sun 14 Mar 2021

Hotel Description

4-star beachfront property near Delfines Beach

Beachfront retreat

Within a 10-minute walk of this Zona Hotelera property, you'll find Aquaworld and Maya Cancun Museum. Delfines Beach and El Rey Ruins are also within 2 miles (3 km).

All-inclusive

A full-service spa, 4 restaurants, and an outdoor pool are all featured at this all-inclusive property. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a children's club and a children's pool, and in-room childcare is an added bonus.

Free WiFi, LCD TVs

Boasting comforts like premium bedding and down comforters, the 507 guestrooms also offer free WiFi and LCD TVs with satellite channels. Other amenities include 24-hour room service, minibars, and coffee/tea makers.

Premium Room, 1 King Bed, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$454* Per night/room Jul 9 - Jul 10

Premium Room, 1 King Bed, Non Smoking, Sunset View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Non Smoking, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite (Honey Moon)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Non Smoking, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed, Non Smoking (Master)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Fiesta Americana Condesa Cancun - All Inclusive ratings based on 86 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Fiesta Americana Condesa Cancun - All Inclusive

Everyone (50) Couples (14) Family (14)
5 out of 5
Excellent

Posted by on Jun 1, 2021

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Comment from Hotel Management

Jun 2, 2021 by Pilar Tapia, General Management.

Thank you very much for this kind review. It’s a pleasure to know that this experience was a very positive one for you. I am sure that your feedback will serve as an encouragement to our team, as we strive to continuously improve the quality of our services. We are looking forward to your next visit, do not hesitate to contact us for any pre-arrival arrangements. Greetings,

4 out of 5

Posted by on May 11, 2021

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Comment from Hotel Management

May 21, 2021 by Pilar Tapia, General Management.

Thank you very much for taking the time to share this with all of us this review, as we do not have any comment that tells us what went wrong in your vacations, I would like to extend my sincere apologies for any inconveniences you had during your stay. Hopefully, you will give us an opportunity to host you in the future. Sincerely,

5 out of 5

Posted by on Apr 28, 2021

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Comment from Hotel Management

May 8, 2021 by Pilar Tapia, General Management.

Thank you for choosing Fiesta Americana Condesa Cancun as a host for your vacation, we highly appreciate your preference and the time you have taken to score your experience. It is a pleasure to know that you enjoyed our outstanding service and gastronomy. Hopefully, you will consider us as hosts for your next vacation, we will be more than happy to welcome you back. Best regards,

5 out of 5

Posted by on Mar 21, 2021

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Comment from Hotel Management

Mar 31, 2021 by Pilar Tapia, General Management.

Thank you for choosing Fiesta Americana Condesa Cancun as a host for your vacation, we highly appreciate your preference and the time you have taken to score your experience. We are looking forward to welcoming you back very soon!

4 out of 5
Overall, we had a great time for our first time in Mexico. When we first got there, they said they didn't have any king beds available, so they moved us into a room with double beds. They said it was an upgrade but the room was pretty dated and didn't have a balcony like the room we booked. However, the service was amazing. Especially Josue! He made our experience so much better. The cabanas and beach massage are a definite must book. Reservations for restaurants must be made ahead of time, so keep that in mind. The food was okay, but the service was great! They also booked a taxi for us to get back to the airport and provided free COVID tests for entry back into the US. Overall, we had a good experience!

Posted by on Mar 14, 2021

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Comment from Hotel Management

Mar 17, 2021 by Pilar Tapia, General Management.

Thank you for choosing Fiesta Americana Condesa Cancun as host for your vacation, we highly appreciate your preference and the time you have taken to score your experience and your comments are extremely valuable to us and truly help other travelers. I would like to clarify that the balconies are under availability since we cannot guarantee them, but we are very happy to know that you had a great stay with us! Hopefully, you will consider us as hosts for your next vacation, we will be more than happy to welcome you back. Best regards,

5 out of 5
Beautiful, clean resort with amazing service! Felt very safe with Covid, the staff was always cleaning, sanitizing and masks and face shields. The actual resort was so beautiful. Modern and trendy updates. The food was amazing! I’m not a foody but my husband is and he said almost every day how happy he was with the food... especially the shrimp tacos beach side. Service was top notch, better than anywhere we’ve ever been. Miguel at the pool never let us have an empty drink! Joany in the hotel bar was the sweetest and kept the drinks full all night, every night. Every staff member from the bartenders and servers, to the pool entertainment and luggage helpers, were amazing and welcomed us back as we said goodbye. 10/10 would have rebooked a trip right on the spot if there wasn’t so much uncertainty around travel. The rooms were spacious and had tons of storage space. We had a beautiful view of the pool and ocean. I wanted to complain that the water wasn’t hot (after 7 cold showers in a row) but the issue was my very intelligent, college educated husband insisted the handle was pointed at “hot” and that was the warmest we were going to get. Should have done my own research on that one. We also like to sleep with the room very cold and we couldn’t get it quite cold enough but it was livable. One last thing, if you’re looking for a sign to book a trip, this is it and this resort will show you true happiness that the world is lacking right now! You will not regret it!

Posted by , from Washington on Feb 2, 2021

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Comment from Hotel Management

Feb 2, 2021 by Pilar Tapia, General Management.

I am delighted to read your comments and learn that you have been impressed with our warm service. I’m very proud of our friendly and efficient staff, so it is fantastic to hear they were able to assist you in making your stay as enjoyable as possible. I am certain that your comments will be very much appreciated by Miguel, and Joany, as it is heartwarming to read that their efforts are being reflected in satisfied guests. We will be looking forward to your next visit to Fiesta Americana Condesa Cancun. Warm Regards,

5 out of 5
Our first time in Cancun and we had zero complaints. Everything at Fiesta Americana Condessa was Wonderful!!!! The pool, entertainment, beautiful beach, great friendly staff (I even admired the hard work ethic of the cleaning staff) and awesome food all stood out.

Posted by , from Virginia on Jan 26, 2021

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Comment from Hotel Management

Jan 26, 2021 by Pilar Tapia, General Management.

We highly appreciate your preference and the time you have taken to share with us your experience and your comments are extremely valuable to us and truly help other travelers. We are delighted to know our food, and warm services exceeded your expectations. Hopefully, you will consider us as hosts for your next getaway, we will be more than happy to welcome you back. Warm greetings,

5 out of 5
Room: Very clean and well maintained. Plenty of electrical and USB outlets. TV was fine but mostly Spanish channels, which is expected. Booked the upgraded room with a pool & ocean view, which had exactly that. No hard upsell at check in. Not much privacy in the bathroom. Fine if you're just staying with a significant other but if your staying with friends (that you're not "very friendly" with) or kids, you need to manage your bathroom time appropriately. Resort: We mainly just hung out by the pool and occasionally went down to the beach. The pool was perfect. Very clean and well maintained. The swim up bar was nice. Good entertainment poolside but easy to distance yourself from it if you just wanted some quiet time. Miguel and Oliver at the upper pool took very good care of us with drink and anything else we needed. Night entertainment was different every night and well done including folk dancing, magicians, live music and fire dancing. All were very well done and professional. We enjoyed it all. Food: There are 4 ala carte restaurants here that require reservations for dinner: Mexican, Italian, Thai/Asian and Steak. All were very good but my favorite was the steak place. Jairo and Erika took great care of us there. All were fine dining format. Making reservations could be challenging - manual from 11-5 pm. Book as soon as you can. Plenty of other options as well-sushi, buffet, tacos were all great. Overall had a fantastic time and would absolutely stay here again!

Posted by , from Denver, CO USA on Dec 6, 2020

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Comment from Hotel Management

Dec 8, 2020 by Pilar Tapia, General Management.

Thank you very much for taking the time to share your recent experience at Fiesta Americana Condesa. I am happy to read that your stay was enjoyable, highlighted by the sour service. I am sure that your comments will be a great source of motivation for Miguel, Oliver, Jairo, and Erika, as it is always heartwarming to know that your hard work does not go unnoticed. We will be honored to be your hosts once again. Warm Greetings,

5 out of 5
I love the intimate feel of the property. It was family friendly as well. The beach access and frontage is wonderful. My favorite restaurants was the Steakhouse, and the beach side seafood restaurant.

Posted by , from Orlando on Dec 1, 2020

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Comment from Hotel Management

Dec 2, 2020 by Pilar Tapia, General Management.

Allow me to thank you for the time you spent writing this wonderful review of Fiesta Americana Condesa. It warms my heart to read that we have surpassed your expectations and that you went home more than satisfied with your experience. Comments like yours motivate us to continue the hard work in order to obtain great results. We look forward to having you back soon. Greetings,

5 out of 5

Posted by , from Philadelphia on Aug 24, 2020

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Comment from Hotel Management

Aug 24, 2020 by Pilar Tapia, General Management.

First of all, thank you very much for choosing Fiesta Americana Condesa Cancun for your vacation and for taking valuable time out of your vacation to score us. There is always room for improvement, and your feedback is greatly appreciated as it helps us pinpoint the areas where we can improve. We would be honored to welcome you back again in the future to Fiesta Americana Condesa Cancun. Best regards,

About the Fiesta Americana Condesa Cancun - All Inclusive

Location Blvd. Kukulkan km 16.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Soccer
  • Volleyball
  • Kids club

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language
  • Water fitness
  • Yoga

Entertainment

  • Onsite live performances

Not included

  • Premium/non-domestic alcoholic beverages
  • Spa/beauty facilities and services

  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Taxes included
  • 24-hour room service
  • Language classes/lessons included
  • Buffet-style meals included
  • A la carte dining included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Premium/imported alcoholic beverages not included
  • Kids club included
  • Fitness facilities included
  • All meals included
  • Water fitness classes/lessons included
  • Volleyball included
  • Soccer (football) included
  • Spa/beauty facilities and services not included
  • Onsite live performances included

Property Features

Fiesta Americana Condesa Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Fiesta Americana Condesa Cancun - All Inclusive like an outdoor pool and a children's pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a swim-up bar, and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a health club, a spa tub, and a steam room. Self parking and valet parking are free. This 4-star Cancun property is smoke free.

  • 507 guestrooms or units
  • 4 dining venues
  • Built in 1989
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (16.5 km / 10.2 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Fiesta Americana Condesa Cancun - All Inclusive offers 507 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Restaurante Kambu - This buffet restaurant serves lunch only.

Kalmia Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Mexicano Restaurant - This restaurant specializes in Mexican cuisine and serves breakfast and dinner. Open daily.

Rosato Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Cevicheria - This bar specializes in Mexican cuisine. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Snorkeling nearby
  • Fitness classes on site
  • Volleyball on site
  • Sailing nearby
  • Parasailing on site
  • Yoga classes/instruction on site

Spa Services

Miiluma Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 11
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Onsite parties or group events are strictly prohibited

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Cancun Condesa Fiesta Americana
  • Cancun Fiesta Americana Condesa
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You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.