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"Very nice room but very noisy at night The food at Zai restaurant is bad but the service is good I will give 3.5 stars overall " More

By a verified traveler on Fri 07 Jan 2022

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Hotel Description

4-star beachfront property near Delfines Beach

Beachside getaway

Within a 10-minute walk of this Zona Hotelera property, you'll find Delfines Beach and El Rey Ruins. Costa Occidental de Isla Mujeres National Park and Maya Cancun Museum are also within 2 miles (3 km).

All-inclusive

A marina, 4 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and kid-friendly dining.

Free WiFi, balconies

The 306 guestrooms have LED TVs with cable channels and offer free WiFi and balconies. Other amenities include 24-hour room service, minibars (stocked with some free items), and coffee/tea makers.

Deluxe Room Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$227* Per night/room Jan 23 - Jan 24

Deluxe Room, Beachfront (Free Wi-Fi )

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Panoramic Double Ocean View Room Free Wi-Fi

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Ocean View Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Lagoon View Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deal Of the Day Free Up Grade to Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

GR Solaris Cancun & Spa - All Inclusive ratings based on 113 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for GR Solaris Cancun & Spa - All Inclusive

Everyone (38) Couples (21) Family (49)
5 out of 5
Very nice room but very noisy at night The food at Zai restaurant is bad but the service is good I will give 3.5 stars overall

Posted by , from Blaine on Jan 7, 2022

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Comment from Hotel Management

Jan 7, 2022 by Hoteles Solaris de México.

Dear Jaruwan, We appreciate you sharing the experience of your most recent visit, for us your comments are very important. We will work in all that you mentioned, it is important to improve your comments are are great tool. Best Regards.

3 out of 5
Likes: Friendly staff, very clean property and good pool area. Dislikes: front desk not helpful( polite but ,clueless), location of internet room is horrible because it’s across from the bar with loud music, it should be in a different area. Bars are supposed to be loud and fun but not across from a room that needs privacy and silence. The internet in the rooms doesn't work most of the time. Beach area is very small, no umbrellas or much seating available (VERY limited), food is not great, we tried all, from buffet to theme dining to room services, only breakfast food is good( not great but good).

Posted by on Dec 24, 2021

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Comment from Hotel Management

Dec 24, 2021 by Hoteles solaris de Mexico

Thank you for allowing us to be part of this lovely experience that you had at GR Solaris. We appreciate your comments, your feedback is really important to us. Therefore, we can improve our services, especially the ones you mention.We hope to have the opportunity to welcome you in the future to enhance your experience and perception of the Hotel.

4 out of 5
The beach was right there and the workers were great

Posted by , from PUEBLO on Dec 24, 2021

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Comment from Hotel Management

Dec 24, 2021 by Hoteles solaris de Mexico

Thank you for allowing us to be part of this lovely experience that you had at GR Solaris. We appreciate your comments, We hope to have the opportunity to welcome you in the future and pampers you .

5 out of 5
We traveled with a large group of families with children and had an amazing time. The staff were friendly and helpful. Property was kept very clean. Our children absolutely LOVED the kids club staff, particularly Claudia and Isa who were amazing, patient and fun. They ensured the kiddos had a good time and we’re very attentive. We will definitely be back!

Posted by on Dec 12, 2021

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Comment from Hotel Management

Dec 13, 2021 by Hoteles Solaris de México.

Dear Svetlana, Thank you very much for your comments, we are very happy that we have met the expectations of you and your beautiful family. We hope you can return very soon and pamper you once again. Best Regards.

1 out of 5
Horribly unsanitary. We were a large group of over 40 people and all of us got sick. ALL OF US. The symptoms match Norovirus although it could have been some other sort of food poisoning. Violent vomiting, diarrhea, cramps etc. lasted 24 to 48 hours. So, yea half of our vacation was wasted in bed and on the toilet. The staff were informed of all the places that we vomited, but I didn’t see them do any major disinfecting. Although if it is the Norovirus I’m not sure they could do much as it is a cheap and therefore packed all inclusive. Stay away is all I can recommend. I will add that their child care service which is included in the price is above and beyond. Truly have not seen better. Claudia and the rest of the group are still talked about by all the kids.

Posted by on Dec 12, 2021

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Comment from Hotel Management

Dec 13, 2021 by Hoteles Solaris de México.

Dear Milomir, As you well mentioned, you were a group of 41 people, of which we did not receive any complaints, for that reason we are very surprised that you ensure that everyone got sick as we have positive comments from several members of your group , which they already posted, we regret that your child had stomach upset, It is common for travelers to experience this type of symptoms for various reasons and ensuring that these symptoms were generated by poor hygiene practices seems inappropriate to us because we have hygiene programs which we follow, for us the well-being of our guests and collaborators. it is a priority. On the other hand, we immediately followed up on your report, it seemed strange to us that we did not find anything, even the cameras were checked, but we did not find where your daughter regurgitated. Due to them, all the pool areas were washed even when we did not find anything. We are very sorry that we have not met your expectations. Sincerely.

5 out of 5
Great service! Good food! My second time here, and I'd totally return. Beach access is great and everything is convenient

Posted by on Dec 4, 2021

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Comment from Hotel Management

Dec 4, 2021 by Hoteles solaris de Mexico

We love to read that you enjoyed your stay, We hope that you can come back in a near future.

4 out of 5
The hotel is very clean and the staff is always attend, the wifi works basically at the lobby area. Good food and close to the airport. 👍👍👍👍.

Posted by , from JACKSON HGTS on Nov 17, 2021

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Comment from Hotel Management

Nov 17, 2021 by Hoteles solaris de Mexico

We thank you very much for the time you took to write your review, for us your comments are very important, we are happy to know that we meet your expectations, we like to work with all our hearts to create unforgettable vacations. We hope you visit us once more in the near future.

5 out of 5
Good music, good activities, the food was good but limited

Posted by on Nov 14, 2021

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Comment from Hotel Management

Nov 14, 2021 by Hoteles solaris de Mexico

Thank you for allowing us to be part of this lovely experience that you had at GR Solaris. Therefore, we can improve our services.

4 out of 5

Posted by on Nov 6, 2021

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Comment from Hotel Management

Nov 6, 2021 by Hoteles solaris de Mexico

Thank you for you review are very important for us!

1 out of 5
The photos of this resort are extremely misleading. They show a beautiful beach with lounge chairs and umbrellas lining the water’s edge. In reality, there is NO usable beach here. It’s rocky and at times water goes up to the sea wall at the resort edge. We learned that those photos are old and the beach eroded on this part of Cancun some time ago. You can take a nice beach stroll if you don’t mind walking at a near 45 degree angle while dodging dangerous rocks and rough waves. Lack of a beach makes the pool overcrowded since there’s nowhere else to go. It felt like a scam and I should get a full refund . The food was also horrible. Would never recommend this property to anyone.

Posted by on Nov 3, 2021

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Comment from Hotel Management

Nov 7, 2021 by Hoteles solaris de Mexico

We regret your perception regarding our facilities, we appreciate all your comments, these are an excellent tool to identify our areas of opportunity,,we offer an apology if it did not meet your expectations, we will pass your comments to the head of area looking for improvements. Kind regards.

About the GR Solaris Cancun & Spa - All Inclusive

Location Blvd. Kukulkan Km. 19.5, Lt 59-2, Cancun, QROO CP 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking

Land activities
  • Climbing wall
  • Fitness facilities
  • Kids club

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling
  • Premium food items
  • Premium/non-domestic alcoholic beverages
  • Childcare
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Water fitness classes/lessons included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • All available beverages included
  • Climbing wall included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Snorkeling not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Kids club included
  • All meals included
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

GR Solaris Cancun & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to GR Solaris Cancun & Spa - All Inclusive for summer fun including 3 outdoor swimming pools, a complimentary children's club, and a children's pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a health club, a spa tub, and a steam room. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 1 building
  • 306 guestrooms or units
  • 7 levels
  • 4 dining venues
  • 3 bars or lounges
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

GR Solaris Cancun & Spa - All Inclusive offers 306 accommodations with minibars (stocked with some free items) and safes. Rooms open to balconies. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Cafe Solaris - Overlooking the pool and garden, this restaurant serves breakfast only. A children's menu is available.

Marco Polo - Overlooking the pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. A children's menu is available. Reservations are required. Open daily.

Rosmarinus - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves lunch only. A children's menu is available. Open daily.

Zai - Overlooking the ocean and pool, this theme restaurant specializes in pizza and serves lunch only. Open daily.

Deli - This delicatessen is located by the pool and specializes in international cuisine. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Beach volleyball on site
  • Kayaking on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Beach yoga on site
  • Boat tours nearby
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including reflexology.

  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Massages on beach
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property does not allow early check-in.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The hotel advises that room view requests made during booking are subject to availability at check-in.

All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site PCR COVID-19 testing is available for a MXN 2200 fee, and antigen/rapid COVID-19 testing is available for a MXN 330 fee; reservations are required for on-site testing. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Cash or credit card deposit required
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Reservations are required for onsite COVID-19 testing
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • GR Cancun
  • GR Solaris
  • GR Solaris All Inclusive
  • GR Solaris All Inclusive Cancun
  • GR Solaris Cancun
  • GR Solaris Cancun All Inclusive
  • Solaris Cancun All Inclusive
  • Solaris Cancun GR
  • Solaris GR
  • Solaris GR Cancun
  • Gr Solaris Cancun & Spa
  • Gr Solaris Cancun Hotel Cancun
  • Gr Solaris Cancun Mexico
  • Gr Solaris Hotel Cancun
  • Grand Royal Solaris Cancun
  • Grand Solaris Cancun
  • Solaris Cancun
  • GR Solaris All Inclusive All-inclusive property
  • GR Solaris Cancun Spa All Inclusive
  • GR Solaris Cancun & Spa - All Inclusive Cancun
  • GR Solaris Cancun & Spa - All Inclusive All-inclusive property

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.