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"This was my first time in Cancun at all inclusive resort and it was fabulous. The bed was most comfortable I ever stayed in compare to other hotels. H ... " More

By a verified traveler on Sun 18 Dec 2022

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Hotel Description

4-star beachfront property near Delfines Beach

Beachside getaway

Within a 10-minute walk of this Zona Hotelera property, you'll find Hotel Zone Beaches and Iberostar Cancun Golf Course. Delfines Beach and El Rey Ruins are also within half a mile (1 km).

All-inclusive

A marina, 4 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and kid-friendly dining.

Deluxe Room Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Beachfront (Free Wi-Fi )

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Panoramic Double Ocean View Room Free Wi-Fi

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Ocean View Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Lagoon View Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Jetted Tub, Oceanfront Free Wi-Fi

Bed Count 1 King Bed Maximum Occupancy 2 Max

GR Solaris Cancun & Spa - All Inclusive ratings based on 84 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for GR Solaris Cancun & Spa - All Inclusive

Everyone (17) Couples (20) Family (41)
2 out of 5

Posted by , from Derby on Jan 2, 2023

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Comment from Hotel Management

Jan 6, 2023 by Hoteles Solaris

Dear Michelle ElaineThank you for your comments are the best tool to improve our servicesBest Regards.Hoteles Solaris de México

1 out of 5
Food was catastrophic found hair in the food so many times, internet was catastrophic as well I try to attach 700KB file on email for 15 minutes, elevators were one of a kind you need to wait for 5 minutes to get to an elevator. If you want to have a good vacation, try different place.

Posted by on Dec 20, 2022

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Comment from Hotel Management

Dec 21, 2022 by Hoteles Solaris

Dear ViktorWe are truly sorry for the inconveniences you encountered during your stay. Thank you for sharing your Solaris experience on Expedia. This helps us know our areas of opportunity so we can provide better services to all of our guests.One of our main highlights of our Resorts is to offer an outstanding customer service and apparently we felt short; we have already informed all the departments involved to improve on this matter.By last, we regret haven't met your expectations and the perception you got about the service. We listen and care about the experience of our guest, once again we offer you an apology for haven't made your stay memorable.Sincerely yours:Hoteles Solaris de México

5 out of 5
This was my first time in Cancun at all inclusive resort and it was fabulous. The bed was most comfortable I ever stayed in compare to other hotels. Housekeeping did a great job keeping our room clean. Plenty of food, great variety. We liked Mexican buffet, omelet stand at breakfast buffet and abundance and variety of fruits. Entertainment every night and entertainment at the main pool daily. The only thing I would suggest here to management is to add dancing nights. The hotel next door had a pretty loud dancing evenings that sounded fun. The hotel also has kayaks across the street in the laguna but unfortunately we didn't get to it, too much to do in this town. We had a great time here, you won't stay hungry or bored.

Posted by on Dec 18, 2022

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Comment from Hotel Management

Dec 19, 2022 by Hoteles Solaris

Dear YuliaWe are very grateful that you have chosen us to enjoy your most recent vacation.We hope you can return to GR Solaris soon to pamper you once more.Warms Regards.Hoteles Solaris de México.

5 out of 5
Love GR Solaris. See you next year.

Posted by on Dec 8, 2022

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Comment from Hotel Management

Dec 8, 2022 by Hoteles Solaris

Dear RayshawnWe are very grateful that you have chosen us to enjoy your most recent vacation. We hope you can return to GR Solaris soon to pamper you once more.Sincerely.Hoteles Solaris de México

1 out of 5
Horrible room divided from next room only by a door , too much noise. Horrible elevator takes for ever to come down and it will stop on every floor

Posted by on Nov 24, 2022

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Comment from Hotel Management

Nov 25, 2022 by Hoteles Solaris

Dear Martin We regret your perception of our services and facilities.we work hard to improve,Sincerely.Hoteles Solaris de México

5 out of 5
I liked the fact there were several entertainment shows scheduled each day. The pools and the bars plus the activities there were very entertaining. I did not like the only real dining option was the cafeteria. There were two other restaurants onsite but a reservation was required in advance and due to the number of guests, I was unable to get a reservation at either while there so I had to go offsite for a premium dining experience.

Posted by on Nov 12, 2022

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Comment from Hotel Management

Nov 16, 2022 by Hoteles Solaris

Dear ArthurThank you for your comments are the best tool to improve our services., we will work on what you mention, always looking to improve our services.Best Regards.Hoteles Solaris de México

4 out of 5

Posted by on Oct 20, 2022

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5 out of 5
GR Solaris was clean and friendly staff. The food was good and the stay was excellent! Would stay again.

Posted by , from OCHELATA on Oct 19, 2022

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Comment from Hotel Management

Oct 20, 2022 by Hoteles Solaris

Dear Susan EWe are so happy to read that you had an amazing time at GR Solaris as well as we appreciate the opportunity of having been your host in Cancun and your time for sharing your experience through this means.We hope that you can comeback in a near future.Warms Regards.Hoteles Solaris de México

5 out of 5
Very clean. Very nice staff

Posted by on Oct 15, 2022

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Comment from Hotel Management

Oct 17, 2022 by Hoteles Solaris

Dear OstaniThank you very much for your review, we are happy to know that you enjoyed your stay.We hope you come back soon.Warms Regards.Hoteles Solaris de México

4 out of 5
It's a place to stay for only 3 to 4 days not a week

Posted by on Oct 2, 2022

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Comment from Hotel Management

Oct 4, 2022 by Hoteles Solaris

Dear Charles Thank you for your comments are the best tool to improve our services.

About the GR Solaris Cancun & Spa - All Inclusive

Location Blvd. Kukulkan Km. 19.5, Lt 59-2, Cancun, QROO CP 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking

Land activities
  • Climbing wall
  • Fitness facilities
  • Kids club

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling
  • Premium food items
  • Premium/non-domestic alcoholic beverages
  • Childcare
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Water fitness classes/lessons included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • All available beverages included
  • Climbing wall included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Snorkeling not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Kids club included
  • All meals included
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

GR Solaris Cancun & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to GR Solaris Cancun & Spa - All Inclusive for summer fun including 3 outdoor swimming pools, a complimentary children's club, and a children's pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a health club, a spa tub, and a steam room. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 1 building
  • 306 guestrooms or units
  • 7 levels
  • 4 dining venues
  • 3 bars or lounges
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Parking: Free valet parking and self parking

Room Amenities

GR Solaris Cancun & Spa - All Inclusive offers 306 accommodations with minibars (stocked with some free items) and safes. Rooms open to balconies. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Cafe Solaris - Overlooking the pool and garden, this restaurant serves breakfast only. 1-star Michelin rating. A children's menu is available.

Marco Polo - Overlooking the pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. 1-star Michelin rating. A children's menu is available. Reservations are required. Open daily.

Rosmarinus - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves lunch only. 1-star Michelin rating. A children's menu is available. Open daily.

Zai - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves dinner only. 1-star Michelin rating. Open select days.

Deli - This delicatessen is located by the pool and specializes in international cuisine. 1-star Michelin rating. Open daily.

24-hour room service is available.

Nearby Activities

A marina and a health club are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Beach volleyball on site
  • Kayaking on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Beach yoga on site
  • Boat tours nearby
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including reflexology.

  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Massages on beach
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property does not allow early check-in.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The hotel advises that room view requests made during booking are subject to availability at check-in.

All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 72.62 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • GR Cancun
  • GR Solaris
  • GR Solaris All Inclusive
  • GR Solaris All Inclusive Cancun
  • GR Solaris Cancun
  • GR Solaris Cancun All Inclusive
  • Solaris Cancun All Inclusive
  • Solaris Cancun GR
  • Solaris GR
  • Solaris GR Cancun
  • Gr Solaris Cancun & Spa
  • Gr Solaris Cancun Hotel Cancun
  • Gr Solaris Cancun Mexico
  • Gr Solaris Hotel Cancun
  • Grand Royal Solaris Cancun
  • Grand Solaris Cancun
  • Solaris Cancun
  • GR Solaris All Inclusive All-inclusive property
  • GR Solaris Cancun Spa All Inclusive
  • GR Solaris Cancun & Spa - All Inclusive Cancun
  • GR Solaris Cancun & Spa - All Inclusive All-inclusive property

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.