"A wonderful 1 week vacation. All staff and entertainers are wonderful people. Attentive and courteous, always willing to do whatever is needed to assi ... " More
Beachside getaway
Within a 10-minute walk of this Zona Hotelera property, you'll find Delfines Beach and Iberostar Cancun Golf Course. Also, El Rey Ruins is within half a mile (1 km) and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park is within 2 miles (3 km).
All-inclusive
A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 3 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.
Mar 9, 2024 by Gerencia General, Hoteles Solaris de Mexico
We would like to express our gratitude for the comments you made about your recent visit and for share it.We take great pride in the service that our staff members provide, I'm glad we were able to exceed your expectations.Again, we thank you for this very kind review of our hotel and we look forward to receiving you again in this beautiful destination.Kind regards,
Feb 17, 2024 by Gerencia General, Hoteles Solaris de Mexico
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards
Feb 17, 2024 by Gerencia General, Hoteles Solaris de Mexico
First of all, we are truly sorry for the inconveniences you encountered during your stay. Thank you for sharing your Solaris experience, Unfortunately the noise from neighboring construction is a factor beyond GR Solaris, however all the comments from our guests are a very useful tool to continue working to offer excellent serviceWe hope that in the future you can choose us again and can enjoy and live the experience of the Solaris service.
Feb 10, 2024 by Gerencia General, Hoteles Solaris de Mexico
Thank you for your feedback and for taking the time to post your vacation experience.
Feb 7, 2024 by Gerencia General, Hoteles Solaris de Mexico
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide I offer an apology for the perceoction about our service. According the mexican law regulation the alcohol schedule is 11 am to 11 pm. We are sorry if the restaurant opening and closing schedule caused you inconvenience,At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,
Feb 7, 2024 by Gerencia General, Hoteles Solaris de Mexico
Thank you very much for taking the time to share your comments.We are always pleased to be your second home when you're in the area!!
Jan 24, 2024 by Gerencia General, Hoteles Solaris de Mexico
thank you for taking the time to share your experience at our resort.We regret the impression you have had of our services. We would have loved to know how to assist you in changing your experience. we hope you can give us a second opportunity to serve you and show you that we can live up to your expectations.
Jan 27, 2024 by Gerencia General, Hoteles Solaris de Mexico
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely
Jan 11, 2024 by Gerencia General, Hoteles Solaris de Mexico
Thank you for choosing our GR Solaris Cancun as the destination for your vacation trip.It is an honor to read how much we succeed in exceeding your expectations with our outstanding service and activities. Thank you very much for taking the time to share your comments.We are always pleased to be your second home when you're in the area!!
Nov 18, 2023 by Hoteles Solaris
Thank you for sharing your Solaris experience. First of all, we are truly sorry for the inconveniences you encountered during your stay. The information about restaurants and activities is in a QR that is provided for the corcierges after the check in, also we have some screens where is projected all information and at the main pool we have the activities board.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports are included.
Water activities
Entertainment
Not included
GR Solaris Cancun & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At GR Solaris Cancun & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis. A complete renovation of GR Solaris Cancun & Spa - All Inclusive was completed in 2021. Smoking is allowed in designated areas at this 4-star Cancun property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking , Parking (limited spaces)
GR Solaris Cancun & Spa - All Inclusive offers 306 accommodations with minibars (stocked with some free items) and safes. Rooms open to balconies. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Cafe Solaris - Overlooking the pool and garden, this coffee shop serves breakfast and dinner. A children's menu is available.
Marco Polo - This fine-dining restaurant specializes in international cuisine and serves dinner only. A children's menu is available. Reservations are required. Open daily.
Rosmarinus - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves lunch only. A children's menu is available. Open daily.
Zai - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves dinner only. Open select days.
Late night fare is available from 24-hour room service.
An outdoor tennis court and a health club are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property does not allow early check-in.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The hotel advises that room view requests made during booking are subject to availability at check-in.
All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.