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4.1 out of 5

"My wife and I traveled from Boston to Cancun and stayed at the GR Solaris Cancun & Spa Resort for our 25th anniversary. We spent a week there and I m ... " More

By a verified traveler on Tue 10 Jul 2018

Hotel Description

4-star beachfront property near Delfines Beach

Beachside getaway

Within a 10-minute walk of this Zona Hotelera property, you'll find El Rey Ruins and Delfines Beach. Maya Cancun Museum and Aquaworld are also within 3 miles (5 km).

All-inclusive

A marina, 7 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and kid-friendly dining.

Free WiFi, balconies

The 306 guestrooms have LED TVs with cable channels and offer free WiFi and balconies. Other amenities include 24-hour room service, minibars (stocked with some free items), and coffee/tea makers.

Deluxe Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$182* Per night/room Jan 24 - Jan 25

Deluxe Room, Beachfront (Free Wi-Fi )

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Panoramic Double Ocean View Room Free Wi-Fi

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Ocean View Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Lagoon View Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Jetted Tub, Lagoon View Free Wi-Fi

Bed Count 1 King Bed Maximum Occupancy 2 Max

GR Solaris Cancun & Spa - All Inclusive ratings based on 525 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for GR Solaris Cancun & Spa - All Inclusive

Everyone (145) Couples (12) Family (25)
2 out of 5
I have stayed here several times with no problems. I dont know if theres new management or what but everyone was very rude. They used to give you a choice a rooms when you check in, not this time, and when i asked it is now $45 per night. Their sales team is Very pushy to sell memberships and didnt care that my child was tired and this was her vacation. The bartenders acted inconvenienced to get me a beer and they expected tips for every drink. The food was not very good and the staff were dismissive and annoyed most of the time. Very sad to see such a decline in everything i once enjoyed at GR.

Posted by on Jan 13, 2020

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Comment from Hotel Management

Jan 15, 2020 by Social Media Manager

Dear Traveler: We regret that despite all the efforts that our staff did in helping you during your stay with us, we have not managed to fulfill your expectations. Please accept our sincerest apologies for not meeting your expectations. We can assure you that this is not the typical Solaris experience. Sincerely yours, Hoteles Solaris de México. *T

4 out of 5
All bartenders and staff very friendly. Entertainment is really good.

Posted by on Jan 12, 2020

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Comment from Hotel Management

Jan 13, 2020 by Social Media Manager

Dear Traveler: Thanks for your comments, it is a pleasure read that you've enjoyed your recent stay. It would be a pleasure to receive you again. Best regards, Hoteles Solaris de México. *T

5 out of 5
Loved how interactive the staff was with us around the pool. Our rooms were very clean and attended to. The food was pretty good. Overall excellent stay.

Posted by on Dec 30, 2019

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Comment from Hotel Management

Dec 31, 2019 by Social Media Manager

Dear Traveler: Thank you for sharing your comments through this means about your recent stay. It is an honor to read how much we succeed in exceeding your expectations with our outstanding service and activities. It would be a pleasure to welcome you back for another memorable Solaris experience. Best regards, Hoteles Solaris de México. *T

5 out of 5
The resort was amazing. The staff were super wonderful. I would go back here. I enjoyed the staff, the grounds, the food, the positive vibe from the staff. The staff made the trip awesome-Nestor, Giselle, Alan/Alex G, Edgar, Roberto, Rodriquez and everyone I can't remember right now. They made my trip WONDERFUL.

Posted by on Dec 13, 2019

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Comment from Hotel Management

Dec 14, 2019 by Social Media Manager

Dear Shawn: Thank you very much for taking the time to share your comments. We are happy that you've felt like home. It is a pleasure to read how much you enjoyed your vacation and had a fantastic time. Thanks for pointing out how wonderful our staff is. It is great to read so many names of staff members who stood out with their service. We hope to see you soon at your home away from home. Best regards from Cancun, Hoteles Solaris de México. *T

5 out of 5
I liked the location, pool area, pool activities, and the availability of food.

Posted by on Dec 13, 2019

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Comment from Hotel Management

Dec 14, 2019 by Social Media Manager

Dear Traveler: Thanks for sharing your comments. We are glad to be part of this lovely experience that you had at GR Solaris. It would be a pleasure to receive you again. Best regards from Cancun, Hoteles Solaris de México. *T

1 out of 5
We had three different issues with rude employees and almost changed hotels because of it. Many of the staff were rude and not as helpful as we had hoped. We were actually laughed at by rude employees when trying to make a reservation. We plan on returning to Cancun but refuse to ever stay here again. Also the employees are very trip driven and treat you much better when you’re handing out bills.

Posted by , from Oregon on Dec 8, 2019

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Comment from Hotel Management

Dec 13, 2019 by Social Media Manager

Dear Matthew: We are sorry about the perception that you got. Most of the comments we received speak well of the service we offer. It's important to us your feedback. Therefore, we can improve our services. We will inform our General Manager so he will take action on this point. Sincerely yours, Hoteles Solaris de México. *T

5 out of 5
The Hotel Staff were very polite. The hotel was very clean. I did not see a single crawling insect. Very good upkeep.

Posted by on Dec 5, 2019

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Comment from Hotel Management

Dec 5, 2019 by Social Media Manager

Dear Traveler: Thank you for sharing your comments regarding how much you enjoyed your recent stay at GR Solaris, we appreciate. It would be a pleasure to receive you again soon. Best regards from Cancun, Hoteles Solaris de México. *T

3 out of 5
layout of the property was nice. room was comfortable. staff tried to be helpful. staff needs more fluent english translation skill and to be able to speak english more clearly for non-spanish speaking visitors

Posted by on Dec 4, 2019

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Comment from Hotel Management

Dec 6, 2019 by Social Media Manager

Dear Traveler: We are sorry about the perception you got during the time you were in our resort. We regret that despite all the efforts that our staff did in helping you, we have not managed to fulfill your expectations. Hopefully, you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Sincerely yours, Hoteles Solaris de México. *T

3 out of 5
Nothing was unique.We stay to others hotels in Cancun and was much better.GR Solaris has a good beach .The staff needs to be more friendly. I guess the staff was ok but good be better. They need to improve their food quality .

Posted by on Nov 29, 2019

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Comment from Hotel Management

Nov 30, 2019 by Social Media Manager

Dear Stelica: We are deeply sorry about the perception you got during the time you were in our resort. We regret not having met your expectations, but all your comments are fully considered to improve our range of services and facilities. Hopefully, you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Sincerely yours, Hoteles Solaris de México. *T

5 out of 5

Posted by on Nov 23, 2019

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Comment from Hotel Management

Nov 25, 2019 by Social Media Manager

Dear Traveler: Thanks for taking the time to share your 5-star rating. We hope you've enjoyed your stay with us and we hope you will visit us again. Best regards from Cancún, Hoteles Solaris de México. *T

About the GR Solaris Cancun & Spa - All Inclusive

Location Blvd. Kukulkan Km. 19.5, Lt 59-2, Cancun, QROO CP 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking

Land activities
  • Climbing wall
  • Fitness facilities

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Premium food items
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Water fitness classes/lessons included
  • Wireless Internet access not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • All available beverages included
  • Climbing wall included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Snorkeling gear not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

GR Solaris Cancun & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to GR Solaris Cancun & Spa - All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary children's club, and a children's pool. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a health club, a spa tub, and a steam room. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 1 building
  • 306 guestrooms or units
  • 7 levels
  • 7 dining venues
  • 3 bars or lounges
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (13.3 km / 8.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

GR Solaris Cancun & Spa - All Inclusive offers 306 air-conditioned accommodations with minibars (stocked with some free items) and safes. Rooms open to balconies. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Cafe Solaris - Overlooking the pool and garden, this restaurant serves breakfast only. A children's menu is available.

Marco Polo - Overlooking the pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. A children's menu is available. Reservations are required. Open daily.

Rosmarinus - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves lunch only. A children's menu is available. Open daily.

Cinque Terre Pizza - Overlooking the ocean and pool, this bistro specializes in pizza and serves lunch only. Open daily.

Deli - This delicatessen is located by the pool and specializes in international cuisine. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Kayaking on site
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Playground on site
  • Boat tours nearby
  • Fitness classes on site
  • Golf lessons available nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Sports massage
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

This property does not allow early check-in. For more details, please contact the property using the information on the reservation confirmation received after booking.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The hotel advises that room view requests made during booking are subject to availability at check-in.

All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Cash or credit card deposit required
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 20 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • GR Cancun
  • GR Solaris
  • GR Solaris All Inclusive
  • GR Solaris All Inclusive Cancun
  • GR Solaris Cancun
  • GR Solaris Cancun All Inclusive
  • Solaris Cancun All Inclusive
  • Solaris Cancun GR
  • Solaris GR
  • Solaris GR Cancun
  • Gr Solaris Cancun & Spa
  • Gr Solaris Cancun Hotel Cancun
  • Gr Solaris Cancun Mexico
  • Gr Solaris Hotel Cancun
  • Grand Royal Solaris Cancun
  • Grand Solaris Cancun
  • Solaris Cancun
  • GR Solaris All Inclusive All-inclusive property
  • GR Solaris Cancun Spa All Inclusive
  • GR Solaris Cancun & Spa - All Inclusive Cancun
  • GR Solaris Cancun & Spa - All Inclusive All-inclusive property

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.