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4.1 out of 5

"I understand that we got there 2 days after a hurricane, they did a great job at cleaning up the property. I would say that the workers and servers, c ... " More

By a verified traveler on Fri 16 Oct 2020

Hotel Description

3.5-star beachfront property near Delfines Beach

On the beach

Your stay at this Zona Hotelera property places you within 2 miles (3 km) of Aquaworld and Cancun Interactive Aquarium. La Isla Shopping Mall and Maya Cancun Museum are also within 2 miles (3 km).

All-inclusive

A full-service spa, 6 restaurants, and an outdoor pool are all featured at this all-inclusive property. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. Traveling on business? Take advantage of the laundry service and WiFi in public areas.

WiFi, balconies

The 214 guestrooms have flat-screen TVs with cable channels and offer WiFi and balconies. Other amenities include sitting areas, 24-hour room service, and hair dryers.

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Club Room, 1 King Bed (Jacuzzi & 1 romantic dinner in room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed, Ocean View (Jacuzzi & 1 romantic dinner in room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Golden Parnassus Resort & Spa -Adults Only- All Inclusive ratings based on 90 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Golden Parnassus Resort & Spa -Adults Only- All Inclusive

Everyone (49) Couples (18) Family (17)
1 out of 5

Posted by on Oct 27, 2020

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Comment from Hotel Management

Nov 1, 2020 by Chief Concierge

Dear Guest, Thank you for taking the time to qualify our resort, it would have been great to receive your comments in order to improve and take things into account. Kind regards

3 out of 5
I understand that we got there 2 days after a hurricane, they did a great job at cleaning up the property. I would say that the workers and servers, cleaning crew, bartenders were amazing. I think the front desk needs to do a better job and work on their attitude and customer service.

Posted by , from New Jersey on Oct 16, 2020

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Comment from Hotel Management

Oct 18, 2020 by Chief Concierge

Dear Michele, Thank you for taking the time to share your experience, we appreciate the comments regarding the staff that helps make your stay better, on the other hand, would like to mention we have passed a report in order to improve in the areas you have mentioned. Best regards

5 out of 5
Staff was excellent! Property was a little outdated, but not bad.

Posted by on Oct 4, 2020

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Comment from Hotel Management

Oct 10, 2020 by Chief Concierge

Dear Guest, Thank you for taking the time to share your experience it gives us great pleasure to read that you enjoyed our customer service. Kind regards

4 out of 5

Posted by on Sep 5, 2020

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Comment from Hotel Management

Sep 11, 2020 by Chief Concierge

Dear Guest, Thank you for taking the time to qualify our resort with a 4 out of 5. Best regards

4 out of 5

Posted by on Sep 5, 2020

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Comment from Hotel Management

Sep 11, 2020 by Chief Concierge

Dear Guest, Thank you for taking the time to qualify our resort with a 4 out of 5. Best regards

4 out of 5
The staff was very friendly and helpful. Food options are good but a little limited. The drinks make up for it, though. The hotel is very outdated and would really benefit from even the smallest amount of maintenance, the elevators' floor signals are busted and falling apart, the light fixtures in the rooms aren't properly attached to the wall, and the balcony railing isn't going to save your drunk self from falling over. For a low cost, all inclusive vacation, it's worth it as long as you aren't looking for luxury.

Posted by , from Texas on Aug 24, 2020

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Comment from Hotel Management

Aug 28, 2020 by Chief Concierge

Dear Jennifer, Thank you for taking the time to share your experience, it gives us great pleasure to read that you enjoyed the food drinks and our customer service. on the other hand, we appreciate your observations we will pass them to the corresponding area. Hope to see you on your next visit to Cancun. Best regards

3 out of 5
The service is good. Just the room was not cold at all.

Posted by on Aug 20, 2020

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Comment from Hotel Management

Aug 22, 2020 by Chief Concierge

Dear Guest, Thank you for taking the time to share your experience, it gives us great pleasure to read that you enjoyed the service we offer, on the other hand, we have passed a report to the corresponding area regarding the incidences you have mentioned, in order to improve. We hope to see you on your next visit to Cancun. Best regards

4 out of 5

Posted by on Aug 16, 2020

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Comment from Hotel Management

Aug 16, 2020 by Chief Concierge

Dear Guest, Thank you for taking the time to qualify our resort with a 4 out of 5. Best regards

5 out of 5

Posted by on Jul 15, 2020

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Comment from Hotel Management

Jul 15, 2020 by Chief Concierge

Dear Guest, Thank you for taking the time to qualify our resort wit a 5 out of 5 it would have been an honor to receive your comments. Best regards

4 out of 5
Very relaxing with friendly staff willing to give the friendly service that will bring you back to Mexico. Thank you

Posted by , from Merida, Yucatan on Jun 27, 2020

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Comment from Hotel Management

Jul 1, 2020 by Chief Concierge

Dear Jose, Thank you for taking the time to share your experience, it gives us great pleasure to read that you enjoyed everything, we will congratulate our staff for their great work. Best regards

About the Golden Parnassus Resort & Spa -Adults Only- All Inclusive

Location Blvd. Kukulcan Km. 14.5, Retorno San, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Theme parties

Not included

  • Motorized water sports
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Surcharge for room service
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Surcharge for premium or imported non-alcoholic beverages
  • Fitness facilities included
  • Tennis included
  • Wireless Internet access not included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Limited meals offered through room service
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • Theme parties included

Property Features

Golden Parnassus Resort & Spa -Adults Only- All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Golden Parnassus Resort & Spa -Adults Only- All Inclusive offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a poolside bar. WiFi is available in public spaces for a fee. A fitness center, a sauna, and spa services are also featured at the business-friendly Golden Parnassus Resort & Spa -Adults Only- All Inclusive. You'll have access to the outdoor pool at a partner property. Smoking is allowed in designated areas at this 3.5-star Cancun property.

  • 1 building
  • 214 guestrooms or units
  • 6 levels
  • 6 dining venues
  • 4 bars or lounges
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Parking (limited spaces)

Transport

  • Airport: Cancun Intl. Airport (CUN) (19.5 km / 12.1 mi)

Room Amenities

Golden Parnassus Resort & Spa -Adults Only- All Inclusive offers 214 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels and pay movies. This Cancun property provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Private balcony
  • Sitting area
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wheelchair accessible

Food & Drink

Sumo - This restaurant specializes in Asian cuisine and serves dinner only.

Shangri-La - This restaurant specializes in fusion cuisine and serves dinner only.

Old Barn - This restaurant specializes in international cuisine and serves dinner and light fare.

Pier 12 - This restaurant specializes in international cuisine and serves lunch and dinner.

Paradise - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.

24-hour room service is available.

Nearby Activities

Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Golfing nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Fitness classes on site
  • Basketball on site
  • Volleyball on site
  • Beach volleyball on site
  • Windsurfing nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

Golden Parnassus Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property enforces a strict dress code in the restaurant Shangri-La.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Golden Parnassus Resort & Spa -Adults Only- All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 225 per night (rates may vary)
  • Fee for wireless Internet in public areas: MXN 225 per day (1-device limit, rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Golden Parnassus
  • Golden Parnassus All Inclusive
  • Golden Parnassus Resort Adults All Inclusive
  • Golden Parnassus Resort
  • Golden Parnassus Resort All Inclusive
  • Golden Parnassus Resort All Inclusive Cancun
  • Parnassus All Inclusive Resort
  • Parnassus Resort
  • Resort Golden
  • Golden Parnassus Resort & Spa -Adults Only- All Inclusive Cancun

You should know

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.