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Grand Oasis Cancun All Inclusive

3.5-star property
Blvd. Kukulcan, Km. 16.5, Cancun, QROO 1-855-201-7819
2.3 out of 5
See all 19 travelocity Reviews

"Some of the restaurants titles are misleading and it’s hard to eat in the evening. You must make a reservation. If you are hungry at 5pm to 6pm you ar ... " More

By a verified traveler on Fri 09 Feb 2024

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Hotel Description

Beachfront property near Delfines Beach

On the beach

A stay at this Zona Hotelera property places you within half a mile (1 km) of Iberostar Cancun Golf Course and 2 miles (3 km) of Delfines Beach. San Miguelito and Oasis Arena are also within half a mile (1 km).

All-inclusive

This smoke-free property features a casino, a full-service spa, and 8 restaurants. Relax with a drink at one of the 10 bars/lounges and enjoy free perks like free self parking and WiFi in public areas. Enjoy the outdoor pool and unwind at the beach bar and poolside bar.

Grand Standard

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$248* Per night/room Apr 26 - Apr 27

Grand Sunset View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room (Grand Standard, Non Refundable)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Oasis Cancun All Inclusive ratings based on 19 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Grand Oasis Cancun All Inclusive

Everyone (4) Couples (3) Family (9)
5 out of 5
Some of the restaurants titles are misleading and it’s hard to eat in the evening. You must make a reservation. If you are hungry at 5pm to 6pm you are straight out of luck because nothing is open. I loved my stay.

Posted by on Feb 9, 2024

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Comment from Hotel Management

Feb 12, 2024 by Georgina Aguirre

Dear Shana,Thank you very much for sharing your comments about your stay at our hotel by this means. We appreciate your comments on the areas that we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We hope to have the honor of welcoming you once again in the future. Best regards, Gerogina Aguirre.

2 out of 5

Posted by on Feb 8, 2024

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Comment from Hotel Management

Feb 12, 2024 by Georgina Aguirre

Dear Ana,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,Georgina Aguirre.

1 out of 5
Food was horrible, very hard to get hold of front desk. Customer service was very poor. We waited for 2 days to get the extra bed. The common food hall is not very clean.

Posted by , from San Ramon on Jan 10, 2024

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Comment from Hotel Management

Jan 11, 2024 by Georgina Aguirre

Dear Bhuvaneswari,Let us thank you in advance for taking the time to write about your experience at our hotel. Please accept our most sincere apologies for the inconveniences you had with food, service and cleaning during your stay, rest assured that we will forward your comments to the corresponding departments to correct these inconveniences and improve our service. We reiterate once again our sincere apologies and we hope you give us the opportunity of welcoming you back shortly. Best regards, Georgina Aguirre.

1 out of 5
check-in was horrible and staff are rude

Posted by , from DALY CITY on Apr 10, 2023

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Comment from Hotel Management

Apr 11, 2023 by Ricardo de la Paz

Dear Richard,First of all, let us thank you for taking the time to write about your experience at our hotel. We offer our sincere apologies for the service received and the waiting time during your check in, rest assured that we will work on implementing new processes and streamlining our procedures. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Best regards, Ricardo de la Paz.

2 out of 5
Service was poor, check-in was horrible, dining experience was like cafeteria food. Would not recommend this property to anyone.

Posted by on Mar 20, 2023

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Comment from Hotel Management

Mar 21, 2023 by Ricardo de la Paz

Dear Linda,We would like to thank you for sharing your comments with us and with all the team. We are truly sorry for the inconveniences you had with the service and food during your recent stay, please be assured that we have forwarded your comments to the corresponding departments to correct them and improve our service. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Kind regards, Ricardo de la Paz.

4 out of 5

Posted by on Jun 8, 2022

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Comment from Hotel Management

Jun 9, 2022 by Ricardo de la Paz

Dear Kirsten, Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests. Best regards,

1 out of 5
really bad customer service. I will never be coming back to this hotel.

Posted by on Apr 10, 2022

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Comment from Hotel Management

Apr 11, 2022 by Ricardo de la Paz

Dear Paola, We appreciate the time you have taken to share your comments. We are truly sorry for the inconveniences you had during your recent stay, that is not the kind of service we are used to providing to our guests. We regret that you have this perception of our service. We hope to have the opportunity to welcome you again at our hotel to change your perception of us. Kind regards,

1 out of 5
DO NOT STAY HERE!! If you have the Grand Oasis booked and still have time to chance where you are staying, change your reservation! Came with family and we left within hours. The check in process took 2 hours when we finally got to our rooms (which were completely across the resort from each other and staff said there was nothing they could do about it) 4 out of 4 rooms we had booked were completely disgusting, doors wouldn’t lock, safe was broken, sheets were dirty, stains in toilet, wet paint in one of the rooms on everything which got on clothes etc. even the lamp shades had been painted to attempt to hide filth. We had 1 meal because we were starving and it was horrible, salad bar was extremely dirty. Zero covid protocols were taken. Decided to leave immediately after our meal, hotel guests were belligerent and were making the women in our group feel extremely uncomfortable and unsafe. We first attempted to see if any changes could be made through the hotel but they refused to make changes or assist us in any way. After we left the hotel refused to give a refund of our 4 room 7 night stay, which we didn’t even stay one night. There are so many amazing places to stay for your cancun vacation. Don’t make the same mistake we did!

Posted by , from SELAH on Jan 25, 2022

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Comment from Hotel Management

Jan 25, 2022 by HotLine Oplus

We appreciate the time you took to share your comments with us. We sincerely apologize for the inconveniences you encountered during your stay. As we are always trying to improve, we take into consideration our guest’s feedbacks and we will share your comments to the respective departments to keep improving. Best Regards, Oasis Hoteles Cancún

1 out of 5
Terrible experience with Travelocity and hotel

Posted by on Oct 13, 2021

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Comment from Hotel Management

Oct 14, 2021 by Ricardo de la Paz.

Dear Roberta, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to improve our service. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Best regards,

5 out of 5
It was beautiful

Posted by on Sep 7, 2021

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Comment from Hotel Management

Sep 7, 2021 by Ricardo de la Paz.

Dear Linda, Thank you for taking the time to share your great comments. We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Kind regards,

About the Grand Oasis Cancun All Inclusive

Location Blvd. Kukulcan, Km. 16.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals and snacks included
  • In-room minibar (all beverages included)
  • Number or type of beverages limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Soccer
  • Tennis

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Use of golf equipment
  • Tennis lessons
  • Surcharge for room service
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite nightclubs included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Soccer (football) included
  • Limited meals offered through room service
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All meals included
  • One or more venues limit beverages
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

Grand Oasis Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Grand Oasis Cancun All Inclusive offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. A business center and 14 meeting rooms are available. Event space at this property measures 19063 square feet (1771 square meters) and includes a conference center. A casino, a fitness center, and a sauna are also featured at Grand Oasis Cancun All Inclusive. An area shuttle within 16.5 km is available for a fee. Self parking is free. This Art Deco Cancun property is smoke free.

  • 1117 guestrooms or units
  • 6 levels
  • 4 buildings
  • 8 dining venues
  • 10 bars or lounges
  • 19063 sq ft of conference space
  • 1771 sq m of conference space
  • Built in 1989
  • Casino
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Area shuttle within 16.5 km available for a surcharge
  • Parking: Free self parking

Room Amenities

Grand Oasis Cancun All Inclusive offers 1117 accommodations with complimentary bottled water and hair dryers. 42-inch flat-screen televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include showers and complimentary toiletries. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided on request.

  • Minibar
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (on request)
  • Hair dryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Dos Lunas - This restaurant specializes in Italian cuisine and serves lunch and dinner. Reservations are required.

Tun Kul Food Hall - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Open daily.

Bahia Steak House - Overlooking the garden, this steakhouse serves dinner only. Reservations are required. Open daily.

La Placita Fast Food - Overlooking the garden, this restaurant specializes in international cuisine and serves lunch only. Open daily.

Hacienda Sarape - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves brunch and dinner. Open daily.

Nearby Activities

Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Playground on site
  • Golfing nearby
  • Fitness classes on site
  • Beach volleyball on site
  • Yoga classes/instruction on site

Spa Services

Sensoria Spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Grand Oasis Cancun All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 25 years old

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 25 years old. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

  • One child stays free
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines Cleaning and Health Protocols (Oasis Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Cash deposit required
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit for Spring Break: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Grand Oasis Cancun Reviews
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You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Free WiFi in public areas has a 1-device limit.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.