On the beach
Within a 15-minute walk of this Zona Hotelera property, you'll find Maya Cancun Museum and Aquaworld. Delfines Beach and El Rey Ruins are also within 2 miles (3 km).
A full-service spa, 9 restaurants, and an outdoor pool are all featured at this all-inclusive property. Traveling on business? Take advantage of the business center and free WiFi in public areas. Relax with a drink at one of the 10 bars/lounges and enjoy perks like free self parking.
In addition to flat-screen TVs with cable channels, the 1378 guestrooms offer minibars and room service. Other amenities include coffee/tea makers, free bottled water, and hair dryers. Housekeeping is available once per stay.
Oct 14, 2021 by Ricardo de la Paz.
Dear Roberta, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to improve our service. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Best regards,
Sep 7, 2021 by Ricardo de la Paz.
Dear Linda, Thank you for taking the time to share your great comments. We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Kind regards,
Aug 23, 2021 by Ricardo de la Paz.
Dear Maria, Thank you for taking the time to share your experience about your stay at our resort. In regard to the comments about the restaurants and bars, we have already talked to the A&B department, in order to enhance the procedures and provide better service, expecting to satisfy all of your needs. We look forward to welcome you again so you can witness the changes we implemented daily. Kind regards,
Sep 27, 2021 by Ricardo de la Paz.
Dear Daena, Thank you for taking the time to share your experience about your stay at our resort. On the other hand, we sincerely apologize for the waiting time during your check in process and restaurants, we are working to make our service more efficient so in this way our waiting time can be reduced. We look forward to welcome you again so you can witness the changes we implemented daily. Best regards,
Aug 20, 2021 by Ricardo de la Paz.
Dear Guest, First and foremost, thank you for taking the time to write us your comments about your stay at our resort. We regret that our hotel did not meet your expectations and we sincerely apologize for the waiting time during your check in process. On the other hand, we are sorry for the inconvenience you had with the air conditioning, rest assured we have passed this information to our maintenance department in order to avoid this happening again. Once again, we offer you our sincere apologies and we hope you can give us another opportunity to welcome you again in the future to change your perception of our service. Cordially,
Aug 20, 2021 by Ricardo de la Paz.
Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.
Jul 9, 2021 by Ricardo de la Paz, Hotel Manager.
Dear Guest, We do appreciate all of your comments and we are truly sorry that we were not able to meet your expectations. We would like to sincerely apologize and let you know that all your comments and opinions are considered in order to improve our service. Hopefully you can give us another opportunity to welcome you again expecting to improve your perception of our service. Best regards,
Jul 6, 2021 by Ricardo de la Paz, Hotel Manager.
Dear Guest, We do appreciate all of your comments and we are truly sorry that we were not able to meet your expectations. We would like to sincerely apologize and let you know that all your comments and opinions are considered in order to improve our service. In regards to the inconvenience at your room it is important to mention that all rooms are thoroughly cleaned and regularly fumigated to ensure the wellbeing of our guests. Once they are cleaned, rooms are checked by supervisors to make sure they meet our standards. We will pass this information onto our Housekeeping department so that they can supervise what you mentioned. Hopefully you can give us another opportunity to welcome you again expecting to improve your perception of our service. Best regards,
Jun 25, 2021 by HotLine Oplus
Dear Guest, We appreciate the time you took to share your comments with us, as we’re always trying to improve, we take into consideration our guest’s feedbacks. If there is something you consider we can polish up to enhance the experience of our guest, we’ll truly appreciate it if you let us know. Best Regards, Oasis Hoteles Cancún
May 28, 2021 by Hot Line Oplus.
Dear Guest, We appreciate the time you took to share your comments with us. We sincerely apologize for the inconveniences you encountered during your stay. In the same way, your safety and well-being is of paramount importance to us and with that in mind, we would like to let you know that we are very devoted to our guests, and the staff is committed to understand, help and satisfy all of your needs. Thank you for letting us know the inconveniences you had so we can enforce and improve the service, as your comfort and satisfaction are really important to us. It is important for you to know that every time you have a setback at the hotel you can contact our managers or customer service staff to solve any setbacks you might have so we can do a proper follow-up. Best Regards, Oasis Hoteles Cancún
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Grand Oasis Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Grand Oasis Cancun All Inclusive offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A fitness center, a sauna, and spa services are also featured at the business-friendly Grand Oasis Cancun All Inclusive. An area shuttle within 16.5 km is available for a fee. Self parking is free. This Art Deco Cancun property is smoke free.
Available in some public areas: Free WiFi
Free self parking
Grand Oasis Cancun All Inclusive offers 1378 accommodations with complimentary bottled water and hair dryers. 42-inch flat-screen televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include showers and complimentary toiletries. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided daily.
Maki Taco - This restaurant specializes in Mediterranean cuisine.
Tun Kul Food Hall - This buffet restaurant specializes in Mexican cuisine. Open daily.
Bahia Steak House - Onsite steakhouse. Open daily.
Dos Lunas - This restaurant specializes in Italian cuisine. Open daily.
Hacienda Sarape - This restaurant specializes in Mexican cuisine. Open daily.
Room service (during limited hours) is available.
Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a sauna, and a fitness center.
Guests under 18 years old are not allowed in the fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
Sensoria Spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna.
The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 25 years old. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.