"Do my trip was on Springbreak season, the room service was poor and deficient! " More
On the beach
A stay at this Zona Hotelera property places you within half a mile (1 km) of Langosta Beach and 2 miles (3 km) of Tortuga Beach. Jardín del Arte and Teatro de Cancún are also within half a mile (1 km).
All-inclusive
This smoke-free property features a full-service spa, a marina, and 10 restaurants. Enjoy a day at the beach kayaking, or relax with sun loungers. Bring the family and enjoy the free kid's club, children's pool, and playground.
Jul 24, 2023 by Adelaida Arzola
Dear Jorge,We take this important means to thank you for choosing our hotel. We regret not meeting your expectations, and please accept our sincere apologies, we assure you that we have forwarded your remarks about customer service to the appropriate departments to work on the issues you encountered, and thus, continuously improve the service we provide to our guests.We hope to have the honor of receiving you again to improve your experience in our resort and change your perception of us.
Jul 4, 2023 by Adelaida Arzola
Dear Rafael,Thank you for taking the time to share your thoughts about our all-inclusive resort.We are very sorry for the inconveniences that you encountered during your stay; we assure you that we have forwarded your remarks about the facilities, restaurants, and the room to the corresponding departments to work on them, and thus, continuously improve the service we provide to our guests.We hope to have the honor of receiving you again to improve your experience in our resort and change your perception of us.Cordially,Adelaida Arzola.
Mar 1, 2023 by Adelaida Arzola
Dear Hilda,Thank you for taking the time to share your thoughts about our all-inclusive resort.We offer you our sincerest apologies for the inconveniences you experienced during your recent stay, this is definitely not the kind of service we want to offer to our guests. We reiterate once again our sincere apologies and we are at your disposal, we hope to have the honor of receiving you again to improve your experience in our resort and change your perception of us.
Dec 19, 2022 by Gabriel Torre
Estimada Yeni,Es un verdadero placer el saber que su visita a nuestro hotel fue una gran experiencia.Nos complace saber que ha disfrutado del ambiente de nuestro resort; así como, de la atención de nuestro personal, que trabaja para ofrecerle un excelente servicio y hacerle sentir como en casa. Valoramos mucho que nos recomiende y esperamos poder recibirle pronto nuevamente.
Nov 7, 2022 by Gabriel Torre
Dear Jamie, We are pleased your stay with us has motivated you to share a review about our hotel.Thank you for your observations and comments, we will consider them as areas of opportunity to continue providing the best service possible to all our distinguished guests.We hope to have the honor of receiving you again to improve your experience in our resort.
Jul 5, 2022 by Gabriel Torre
Dear Omar, Allow us the opportunity to express sincere gratitude for the time invested to share your getaway whilst staying with us. We regret not meeting your expectations and please accept our sincere apologies for the inconveniences during your stay; we assure you that we have forwarded your comments to the appropriate departments to work on the issues you encountered, and thus, continuously improve the service we offer to our guests. We reiterate once again our sincere apologies and we are at your disposal, we hope to have the honor of receiving you again to improve your experience in our resort and change your perception of us.
Feb 22, 2022 by Eduardo Perez.
Dear David, Thank you for taking the time to share your great comments. We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Kind regards,
Jan 26, 2022 by Eduardo Pérez.
Dear Erismel, Thank you for letting us be your host and for sharing your comments with us. Thank you for your observations and comments, we will consider them as areas of opportunity to continue providing the best service possible to all our distinguished guests. We hope to have the honor of welcoming you once again in the future. Warm regards,
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages
Activities and facilities/equipment
Water activities
Not included
Grand Oasis Palm All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with free beach club on site. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Grand Oasis Palm All Inclusive like a marina and a complimentary children's club. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This Art Deco property also offers an outdoor pool, a children's pool, and a terrace. Free self parking is available. This 3.5-star Cancun property is smoke free.
Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge
Free self parking
Grand Oasis Palm All Inclusive offers 221 accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided daily.
The White Box - Onsite restaurant.
Careyes - Onsite restaurant. Open daily.
Bites Food Hall - Onsite restaurant. Open daily.
Sisal Buffet - Onsite restaurant. Open daily.
Los Agaves - Onsite restaurant. Open daily.
An outdoor pool and a children's pool are on site.
The recreational activities listed below are available either on site or nearby; fees may apply.
Kin Ha Spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is open daily.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
During spring break, guests must be age 25 or older to check in. The property requires that guests younger than age 25 be accompanied by a legal guardian or parent.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 25 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.