On the beach
A stay at this Zona Hotelera property places you within half a mile (1 km) of Langosta Beach and 2 miles (3 km) of Playa Tortugas. Tortuga Beach and Puerto Cancun Marina Town Center are also within 2 miles (3 km).
This smoke-free property features a full-service spa, a marina, and 10 restaurants. Enjoy a day at the beach kayaking, or relax with sun loungers. Bring the family and enjoy the free kid's club, children's pool, and playground.
The soundproofed guestrooms offer minibars and hair dryers. Flat-screen TVs come with cable channels, and other amenities include rainfall showerheads and safes.
Feb 22, 2022 by Eduardo Perez.
Dear David, Thank you for taking the time to share your great comments. We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Kind regards,
Jan 26, 2022 by Eduardo Pérez.
Dear Erismel, Thank you for letting us be your host and for sharing your comments with us. Thank you for your observations and comments, we will consider them as areas of opportunity to continue providing the best service possible to all our distinguished guests. We hope to have the honor of welcoming you once again in the future. Warm regards,
Oct 20, 2021 by Eduardo Pérez.
Dear Donald, Thank you very much for sharing your comments about your stay at our hotel by this means. Please be assured that we have reviewed and forwarded your comments to the corresponding departments to correct the inconveniences you encountered and improve our service. Please do not hesitate to contact us with any questions you may have for any further clarifications you may need. Cordially,
Sep 22, 2021 by Eduardo Pérez.
Dear Robin, It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service. We are happy to know that you could enjoy our wide variety of dining options in our specialty restaurants, which are recognized worldwide and makes us very happy that you had the opportunity to enjoy our beautiful beach. We are very fortunate to have one of the best in the city. We also have a staff that is dedicated daily to clean it and keep it presentable for our guests' comfort. Please do not hesitate to contact us with any questions you may have for any further clarifications you may need. Cordially,
Sep 15, 2021 by Eduardo Pérez.
Dear Miranda, First of all, we want to thank you for choosing us as your vacation destination. We sincerely apologize for the waiting time during your check-in process and restaurants, we are working to make our service more efficient so in this way, our waiting time can be reduced. We are very sorry that the cleaning of your room has not been carried out properly, and that the minibar has not been stocked on the day that you were informed, in these types of situations it is important to make a report with our Oasis Plus area to be able to give you the appropriate and immediate follow-up with the areas involved so that your experience is to your complete satisfaction. We reiterate once again our sincere apologies and we are at your disposal, we hope to have the honor of receiving you again to improve your experience in our resort and change your perception of us. Respectfully,
Aug 23, 2021 by Eduardo Pérez.
Dear Guest, First of all, we want to thank you for choosing us as your vacation destination. Our hotel is audited and certified by an English company that measures and ensures the high quality and hygiene of our ingredients; in addition, a monthly sampling is carried out in the laboratory. This way we make sure that every dish that leaves our kitchen meets our guests’ high standards. At the same time, we monitor all our communal areas and facilities. We have already begun a scientific investigation in order to find out the cause and origin of this situation. We reiterate once again our sincere apologies and we hope to give you the opportunity of welcoming you back in the near future. Respectfully,
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages
Activities and facilities/equipment
Grand Oasis Palm All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with free beach club on site. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Grand Oasis Palm All Inclusive like a marina and a complimentary children's club. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This Art Deco property also offers a children's pool, outdoor tennis courts, and a terrace. Free self parking is available. This 3.5-star Cancun property is smoke free.
Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge
Free self parking
Grand Oasis Palm All Inclusive offers 221 accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
The White Box - Onsite restaurant.
Careyes - Onsite restaurant. Open daily.
Bites Food Hall - Onsite restaurant. Open daily.
Sisal Buffet - Onsite restaurant. Open daily.
Los Agaves - Onsite restaurant. Open daily.
Recreational amenities at the property include an outdoor tennis court and a children's pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Kin Ha Spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body treatments, and manicures and pedicures.
The spa is open daily.
Special check-in instructions:
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
During spring break, guests must be age 25 or older to check in. The property requires that guests younger than age 25 be accompanied by a legal guardian or parent.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 25 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.