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Grand Park Royal Cancun - All Inclusive

4-star property
Boulevard Kukulkan Km 10.5, Cancun, QROO 1-855-201-7819
3.7 out of 5
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See all 61 travelocity Reviews

"Overall we enjoyed our stay at Grand Park Royal Cancun. The resort was very nice and central to shopping and downtown. Loved the jacuzzi suite and oce ... " More

By a verified traveler on Sun 28 May 2023

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Hotel Description

4-star beachfront aparthotel near Puerto Cancun Marina Town Center

Beachfront retreat

Your stay at this Downtown Cancun aparthotel places you within 3 miles (5 km) of Puerto Cancun Marina Town Center and Playa Tortugas. Ceviche Square and Plaza 28 are also within half a mile (1 km).

All-inclusive

A full-service spa, 5 restaurants, and 2 outdoor pools are all featured at this all-inclusive aparthotel. There's fun for all ages with a free kid's club and a playground, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like cooked-to-order breakfast and valet parking.

Free WiFi, iPod docks

In addition to LED TVs with satellite channels, the 346 apartments offer free WiFi and free minibar items. Other amenities include furnished balconies or patios, iPod docks, and 24-hour room service. Change of towels is available on request.

Deluxe Ocean View

Bed Count room.options.bedSize. Maximum Occupancy 4 Max
$330* Per night/room Jun 11 - Jun 12

Royal Tower Jacuzzi Suite Ocean Front

Bed Count room.options.bedSize. Maximum Occupancy 3 Max

Run of the House

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Royal Villa Junior Suite Plunge Pool

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

Royal Villa Master Suite Plunge Pool

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

Family Suite

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Grand Park Royal Cancun - All Inclusive ratings based on 61 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Park Royal Cancun - All Inclusive

Everyone (16) Couples (17) Family (18)
5 out of 5
Overall we enjoyed our stay at Grand Park Royal Cancun. The resort was very nice and central to shopping and downtown. Loved the jacuzzi suite and ocean front view! We had daily room service. Staff was pleasant. Our personal butler Rocio was amazing in facilitating our needs and requests. Liked the separate pool area for adults with swim up bar. Enjoyed the varied dining options. Would have been nice to have had more cabanas. Also have hammocks by adult pool and a hot tub (these amenities were on the children's side)

Posted by on May 28, 2023

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Comment from Hotel Management

May 29, 2023 by Guest Service

Dear Angela Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services, above the work that all of our staff made to exceed your expectations.Thank you for taking the time to share your feedback on this site, which gives us the opportunity to evaluate our performance through your feedback and helps us continue to improve our resort.We will be delighted to see you return to Grand Park Royal.Sincerely,Guest Service

4 out of 5
I liked Jose Waiter , Citlali waiter, and David

Posted by on Apr 24, 2023

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Comment from Hotel Management

Apr 24, 2023 by Hanssen Beristain - Guest service Manager

Dear MiguelThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.It is a pleasure for us to read how much you enjoyed your stay and above all how satisfied you were with the restaurants, as well as the attention that Jose , CItlali , David and the entire team gave you every day to offer you an excellent service.We will be delighted to welcome you again, see you very soon.Best RegardsHanssen BeristainGuest Service Manager

2 out of 5
Resort had limited activities for children. Restaurants were booked. Room service was not working for our room and we paid the all-inclusive price. went to the front desk no one knew what to do. Not helpful

Posted by on Apr 14, 2023

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Comment from Hotel Management

Apr 15, 2023 by Sincerely, Guest Service

Dear Alejandro,Our commitment is to satisfy the expectations of our clients; on this occasion it was not possible to fulfill yours and we regret not having had the opportunity to take the necessary actions when you stayed with us.We will review compliance with our demanding service standards and work internally to improve.We hope to have another opportunity to serve you in order to change your perspective on our Resort.

2 out of 5
Firstly I want to say the staff was fantastic for the most part. A huge shout out to Fermin, Max, Ivan and Alicia who were incredible, kind, and wonderful people. They helped us every day in the buffet and pool or beach. The hotel is in a very windy area and the beachfront rooms deck door slammed all night long. On our last night we were able to switch rooms to a quieter area, but unfortunately they were doing construction in the room next to ours until midnight. The pool was so cold not a single person was on it our entire stay. The food was not very good except the eggs made by Fermin for breakfast. All beach and pool chairs (not nearly enough) we’re taken by 7am which was frustrating. The beach was beautiful despite all the seaweed. Overall I would give it 2-3 stars and would not stay there again.

Posted by , from FOREST LAKE on Feb 25, 2023

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Comment from Hotel Management

Feb 25, 2023 by Carlos Da Silva General Manager

Dear Nicole Thank you for sharing your comment with us.We have shared your review with the appropriate areas. For us it is extremely important to receive feedback from our guests as this is how we improve and make each visit an unforgettable experience.We appreciate your comment, we are sorry that his experience in our hotel did not fully meet your expectations; In the same way, I sincerely apologize for the perception of staff pressure you share with us.We hope you give us the opportunity to welcome you back to this your home and that you can enjoy the quality and warmth of the service that has always characterized us.SincerelyCarlos Da SilvaGeneral Manager

4 out of 5
It’s ok

Posted by , from Centreville on Feb 18, 2023

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Comment from Hotel Management

Feb 19, 2023 by Sincerely Carlos Da Silva General Manager

Dear Carlos Thank you for choosing our Resort for your recent vacation in the Mexican Caribbean.We hope you trust us and visit us in the near future.Best regards,Carlos Da SilvaGeneral Manager

5 out of 5

Posted by on Jan 27, 2023

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Comment from Hotel Management

Mar 6, 2023 by Carlos Da Silva General Manager

Dear Richar Thank you very much for the magnificent evaluation that you have shared.Best regards,Carlos Da SilvaGeneral Manager

1 out of 5
Save your money and go somewhere else. Staff was not helpfull at all. And there are things that aren’t all inclusive. All you get is cheap food included la

Posted by on Jan 23, 2023

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Comment from Hotel Management

Jan 23, 2023 by Hanssen Beristain - Guest service Manager

Dear Marilyn Thank you very much for taking the time to share your comments about your recent visit to Grand Park Royal.We are sorry for your disagreement about our food; In the same way, I offer you a sincere apology for the perception of the lack of service that you share with us.Best RegardsHanssen BeristainGuest Service Manager

1 out of 5
Jacuzzis are cold and dont work. We requested medical service and they never came so had to call again. We were told all inclusive but not everything is inclusive. Room service is limited to one order per day then you get charged $15 not all inclusive. Upon arriving we were told there was no dresscode but still were not allowed in places to eat in a bathing suit. The place itself is beautiful but they need to fix the mis information given to customers.

Posted by on Jan 22, 2023

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Comment from Hotel Management

Jan 22, 2023 by Hanssen Beristain

Dear Marilyn Thank you very much for your preference and for taking the time to share your comments about your stay.However, we appreciate you sending us your observations and feedback that help us to know the areas in which we must work harder.We appreciate your comment, we are sorry that his experience in our hotel did not fully meet your expectations.However, your feedback has been shared with our Executive Committee.We hope you keep us in mind when planning your next vacation.Best Regards Hanssen BeristainGuest Service Manager

5 out of 5
Everyone was so friendly, the property was kept clean always. We will be back!

Posted by on Jan 20, 2023

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Comment from Hotel Management

Jan 20, 2023 by Sincerely, Carlos Da Silva General Manager

Dear Paula,We are delighted that your stay with us has been so positive. We will pass on your comments to our colleagues; They will be happy to know that with their attitude and kindness they have contributed to your well-being.We will be really glad to welcome you again and exceed your expectations. We will be waiting for you with open arms.

5 out of 5
This was our first trip to an all inclusive resort so we don't have anything to compare it to really. However, upon arrival the staff were very helpful and friendly. Getting checked in was the normal process. We were told before arrival the two other couples we were traveling with had rooms next to ours. This was not the case and we were all spread out, which was dissapointing. The property was well kept and clean and staff were attentive with cleaning up after people. The major complaint with the grounds is the jacuzzi doesn't work. My wife asked a couple different times about it and was told it isn't a jacuzzi/hot tub. The sign and advertisements literally say jacuzzi. The water was the same as the pool water and there were no working jets. Im not sure if maintenance was ever notified or if they just didn't care because it was not functioning as a jacuzzi for the duration of our stay. As far as the food, we had wonderful meals at all options except for the Mexican restaurant for dinner. The dinner service there was horrible along with the food. Which is disappointing considering that was our option to get Mexican food in Mexico. After dinner there our group ended up at the buffet because no one could really finish their meals. All of the other restaurants were delicious! Including the snack stops that had burgers, nachos and pizza. The Cafe Sole inside the lobby offered ice cream cones and some sandwiches along with coffee.

Posted by on Jan 18, 2023

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Comment from Hotel Management

Jan 18, 2023 by Hanssen Beristain

Dear Howard Manka Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.We have shared your review with the appropriate areas. For us it is extremely important to receive feedback from our guests as this is how we improve and make each visit an unforgettable experience.We appreciate your kind comment, we are glad to know that you had pleasant days with us, enjoying the impressive views, the gastronomic experience and the service provided by our staff.It is very important to receive comments like yours, which motivate us to continue providing the service that characterizes us.We hope to welcome you again if you reward us with your visit in the future.Best Regards Hanssen Beristain Guest Service Manager

About the Grand Park Royal Cancun - All Inclusive

Location Boulevard Kukulkan Km 10.5, Cancun, QROO 77500

All-inclusive Details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and select beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Soccer
  • Volleyball

Lessons/classes/games
  • Dancing
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Use of golf cart
  • Use of golf equipment
  • Surcharge for premium or imported alcoholic beverages
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Water fitness classes/lessons included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • All meals included
  • One or more venues limit dining availability
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included

Property Features

Grand Park Royal Cancun - All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Grand Park Royal Cancun - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a spa tub, and a fitness center. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi. Event space at this aparthotel measures 7535 square feet (700 square meters) and includes conference space. A rooftop terrace, spa services, and a complimentary children's club are also featured at the family-friendly Grand Park Royal Cancun - All Inclusive. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Cancun aparthotel.

  • 346 guestrooms or units
  • 4 buildings
  • 5 dining venues
  • 4 bars or lounges
  • 7535 sq ft of conference space
  • 700 sq m of conference space
  • Cooked-to-order breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Grand Park Royal Cancun - All Inclusive offers 346 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. 40-inch LED televisions come with premium satellite channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free cooked-to-order breakfast daily from 9:30 AM to 11:30 AM.

Flor de Sal - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Grand Prime Rib House - This steakhouse specializes in international cuisine and serves dinner only. Open select days.

Café Sole - This café serves breakfast, lunch, and dinner. Open daily.

El Mirador - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves breakfast and dinner. Open daily.

Koi - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Snorkeling nearby
  • Scuba diving nearby

Spa Services

Spa Fitness Center has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

  • Number of treatment rooms 3
  • Outdoor treatment areas
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Minimum age to access spa is 13
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses wind energy

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses wind energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Debit cards
  • Renewable energy source - wind
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 4 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 8 per person, per day and includes use of: fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Grand Park Royal
  • Cancun Grand Park Royal Caribe
  • Grand Park Royal Cancun Caribe
  • Grand Park Royal Caribe All Inclusive
  • Grand Park Royal Cancun Caribe All Inclusive Hotel
  • Grand Park Royal Caribe All Inclusive Hotel
  • Grand Park Royal Cancun Caribe All Inclusive
  • Grand Park Royal Caribe
  • Grand Park Royal Luxury Resort All Inclusive
  • Grand Park Royal Luxury Cancun All Inclusive
  • Grand Park Royal Luxury All Inclusive
  • Park Royal Resort Inclusive
  • Park Royal Cancun Inclusive
  • Grand Park Royal Luxury Resort Cancun All Inclusive
  • Hotel Grand Park Royal Luxury Resort Cancun - All Inclusive
  • Grand Park Royal Luxury Resort Cancun All Inclusive
  • Grand Park Royal Luxury Resort All Inclusive
  • Grand Park Royal Luxury Cancun All Inclusive
  • Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
  • Grand Park Royal Luxury All Inclusive
  • Grand Park Royal Cancun Caribe All Inclusive
  • Park Royal Cancun Inclusive
  • Grand Park Royal Luxury Cancun All Inclusive
  • Grand Park Royal Cancun Caribe All Inclusive
  • Grand Park Royal Cancun - All Inclusive Cancun
  • Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
  • Grand Park Royal Cancun Caribe All Inclusive
  • Grand Park Royal Luxury Resort All Inclusive
  • Grand Park Royal Luxury All Inclusive
  • Grand Park Royal Luxury Resort Cancun All Inclusive
  • Grand Park Royal Cancun - All Inclusive All-inclusive property

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.