On the beach
With a stay at this Zona Hotelera hotel, you'll be within half a mile (1 km) of Aquaworld and 2 miles (3 km) of Cancun Interactive Aquarium. La Isla Shopping Mall and Delfines Beach are also within 3 miles (5 km).
A full-service spa, 6 restaurants, and an outdoor pool are all featured at this all-inclusive hotel. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus. Relax with a drink at one of the 2 poolside bars and enjoy free perks like valet parking and WiFi in public areas.
Spa tubs, free WiFi
The 601 individually decorated guestrooms offer free WiFi and 24-hour room service. LED TVs come with satellite channels, and other amenities include private spa tubs and free minibar items.
Dec 22, 2020 by Francisco García
Dear Marc, We are delighted to hear that you enjoyed our signature programs and we were able to provide you with what we’re known for - authentic experiences that rock. We are committed to continuing to provide rock-star worthy amenities to you and making your future stays legendary. Keep rocking!
Nov 3, 2020 by Francisco García
Dear Anonymous, We appreciate your time to share your perception regarding your recent visit to our property, as we will take your valuable feedback to improve services and apply adjustments as required to keep offering just the best as our travelers are used to. We will be honored to count with your visit in future opportunities. Respectfully,
Sep 11, 2019 by Francisco García
Dear Anonymous, Thank you so much for your kind comments, and it is great to read that the compact design of our property was adequate and enjoyable for you. We will be waiting for your next visit! Greetings. Francisco García General Manager Hard Rock Hotel Cancun
Jun 4, 2019 by Francisco García - General Manager
Hello!! We are thrilled to read your comments in regards to our staff. Best regards,
May 22, 2019 by Francisco Garcia
Hello Jennifer, Thank you so much for your comments about your perception of your last stay with us. We appreciate for taking the time to share us feedback because it really helps us to keep improving our service. We hope you can give us the opportunity to host you again.
Apr 24, 2019 by Francisco Garcia
Dear Rockstar, Thank you so much for taking the time to share the valuable feedback in regards of your recent stay with us in the Hard Rock Hotel Cancun. Hoping that you had an excellent stay with us where we will be looking forward to see you real soon in order to provide you our excellent service that always recognize us as the brand we are. Best Regards Francisco Garcia General Manager Hard Rock Hotel Cancun
May 4, 2019 by Francisco García General Manager Hard Rock Hotel
Hello Rocker! Thank you so much for sharing your experience with Us, we are thrilled that you had a wonderful stay rocking at the paradise. Best regards,
Apr 1, 2019 by Francisco Garcia
Dear Rockstar, Thank you so much for taking the time to share the rating from your recent experience with us, we are so happy to know you had a Hard Rock experience and that you loved to stay in the paradise. We hope to be able to welcome you in the near future where we will be so happy to receive you with our arms wide open. Best Regards Francisco Garcia General Manager Hard Rock Hotel Cancun
Mar 19, 2019 by Francisco Garcia
Dear Rockstar, Wow, Thank you so much for taking the time to rate your recent holiday with us in the Hard Rock Hotel Cancun. We are very glad to know that you enjoyed your stay and that you had a magnificent time where our Rockers spoiled you and offered you our recognized service next to our of our facilities and providing you the excellent and warm embironment everybody aim to receive, We will be so glad to welcome you again in the future where we will be expecting you with our arms wide open. Best Regards Francisco Garcia General Manager Hard Rock Hotel Cancun
Feb 25, 2019 by Hard Rock Hotel Cancun
Dear Rockstar, Thank you so much for sharing your valuable feedback in regards of your recent stay with us in the Hard Rock Hotel Cancun. We want to apologize about the negative perception you received during your experience with us, every opportunity area you mentioned is going to be sent to observation and will be improved, we always take this seriously because our service and our way to serve our guests is to offer them the best, and believe me. we work real hard in order for our guests to come back and this to not happen again. I appreciate the way that you express about the positive feedback where we would like to welcome you again in the paradise in order to pampering you with our warm service where we will receive you wih our arms wide open. Best Regards Francisco Garcia General Manager
The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Hard Rock Hotel Cancun - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive like a complimentary children's club and an outdoor pool. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive hotel also offers a children's pool, a health club, and a garden. Limited free parking is available on a first-come, first-served basis. This 4.5-star Cancun hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking , Limited onsite parking
Hard Rock Hotel Cancun - All Inclusive offers 601 accommodations with private spa tubs and free minibar items. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch LED televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
The Market - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Frida - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner. Open daily.
Zen - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Ipanema - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
24-hour room service is available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.
The recreational activities listed below are available either on site or nearby; fees may apply.
The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body treatments, and manicures and pedicures.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Ecolab (3rd party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.