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4.0 out of 5

"It was just about right, its definitely smaller than the other Hard Rock in Cancun but just perfect for us. Everything in the hotel is a short walk " More

By a verified traveler on Wed 11 Sep 2019

Hotel Description

4.5-star beachfront hotel near Delfines Beach

On the beach

With a stay at this Zona Hotelera hotel, you'll be within half a mile (1 km) of Aquaworld and 2 miles (3 km) of Cancun Interactive Aquarium. La Isla Shopping Mall and Delfines Beach are also within 3 miles (5 km).

All-inclusive

A full-service spa, 6 restaurants, and an outdoor pool are all featured at this all-inclusive hotel. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus. Relax with a drink at one of the 2 poolside bars and enjoy free perks like valet parking and WiFi in public areas.

Spa tubs, free WiFi

The 601 individually decorated guestrooms offer free WiFi and 24-hour room service. LED TVs come with satellite channels, and other amenities include private spa tubs and free minibar items.

Deluxe Lagoon view king

Bed Count 1 King Bed Maximum Occupancy 2 Max
$439* Per night/room Apr 19 - Apr 20

Diamond Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Ocean View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Rock Suite Ocean View (Two Bedroom) with Personal Assistant

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Pure Wellness king

Bed Count 1 King Bed Maximum Occupancy 2 Max

Rock Suite Ocean view (One Bedroom) with Personal Assistant

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hard Rock Hotel Cancun - All Inclusive ratings based on 13 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hard Rock Hotel Cancun - All Inclusive

Everyone (6) Couples (4) Family (4)
4 out of 5

Posted by on Dec 20, 2020

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Comment from Hotel Management

Dec 22, 2020 by Francisco García

Dear Marc, We are delighted to hear that you enjoyed our signature programs and we were able to provide you with what we’re known for - authentic experiences that rock. We are committed to continuing to provide rock-star worthy amenities to you and making your future stays legendary. Keep rocking!

1 out of 5
This is the oldest hard rock property they have and it shows. This is my 4th visit to Cancun and by far the worst property we’ve stayed at. The rooms are okay, has a nice balcony and ocean views. It’s a small property with few bars and 4 restaurants located in the same area of the hotel. The breakfast buffet is the same everyday. No hot water in the room. We had to call maintenance 3 of the 4 days just to have luke warm water. No kids pool or play place open. No entertainment at night No entertainment during the day. Some days they have a live band playing for few hrs. Alcoholic drinks are watered down even the wine. Bartenders are rude. Asked for red wine I was told they don’t have it. Few mins later saw the same bartender serving red wine to someone. Their Mexican restaurant Frida is closed. Buffet has limited options which repeat everyday. Food is average at Italian and Asian restaurants. They only serve house wine if you want anything decent you have to pay extra. This is not a 4.5 star resort it’s more like a 3 star resort This is the oldest hard rock property they have and it shows. Where do I start with the one. This is my 4th visit to Cancun and by far the worst property we’ve stayed at. The rooms are okay but nice balcony and ocean views. It’s a small property with few small bars and 4 restaurants. The breakfast buffet is the same everyday. No hot water in the room. We had to call maintenance ev that’s overpriced. Save your money and book somewhere else.

Posted by on Nov 2, 2020

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Comment from Hotel Management

Nov 3, 2020 by Francisco García

Dear Anonymous, We appreciate your time to share your perception regarding your recent visit to our property, as we will take your valuable feedback to improve services and apply adjustments as required to keep offering just the best as our travelers are used to. We will be honored to count with your visit in future opportunities. Respectfully,

5 out of 5
It was just about right, its definitely smaller than the other Hard Rock in Cancun but just perfect for us. Everything in the hotel is a short walk

Posted by on Sep 11, 2019

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Comment from Hotel Management

Sep 11, 2019 by Francisco García

Dear Anonymous, Thank you so much for your kind comments, and it is great to read that the compact design of our property was adequate and enjoyable for you. We will be waiting for your next visit! Greetings. Francisco García General Manager Hard Rock Hotel Cancun

5 out of 5
Great service! Workers are willing to help and guide you!

Posted by on May 24, 2019

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Comment from Hotel Management

Jun 4, 2019 by Francisco García - General Manager

Hello!! We are thrilled to read your comments in regards to our staff. Best regards,

2 out of 5
If you like to sleep on your vacation don’t stay here. Music is blasted from the pool from 10am to 7pm and can be heard in all the ocean view rooms. The lobby has loud obnoxious music playing 24 hours a day. The shows are loud and run late. The front desk calls every morning to wake you up with dumb questions like are you enjoying your room? Also, if you like your hotel to reflect the beautiful atmosphere of the Caribbean, this is not the one. The hotel and grounds are dark, ugly, no plants or flowers, crowded, and reeking if air freshener and cigarettes. And instead of the ocean or tropical breezes, all you will here is loud music with the occasional person yelling on a microphone.

Posted by , from San Diego on May 21, 2019

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Comment from Hotel Management

May 22, 2019 by Francisco Garcia

Hello Jennifer, Thank you so much for your comments about your perception of your last stay with us. We appreciate for taking the time to share us feedback because it really helps us to keep improving our service. We hope you can give us the opportunity to host you again.

5 out of 5
,The pool bar nice people, not to Crown, nice drinks

Posted by on Apr 24, 2019

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Comment from Hotel Management

Apr 24, 2019 by Francisco Garcia

Dear Rockstar, Thank you so much for taking the time to share the valuable feedback in regards of your recent stay with us in the Hard Rock Hotel Cancun. Hoping that you had an excellent stay with us where we will be looking forward to see you real soon in order to provide you our excellent service that always recognize us as the brand we are. Best Regards Francisco Garcia General Manager Hard Rock Hotel Cancun

5 out of 5
We were able to upgrade to Rock Royalty level after arriving. Had I known what Rock Royalty included I would have booked it from the beginning. The hotel staff did everything and anything in their power to make sure you had a great stay. I would definitely recommend Hard Rock Cancun and we will be returning!

Posted by on Apr 4, 2019

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Comment from Hotel Management

May 4, 2019 by Francisco García General Manager Hard Rock Hotel

Hello Rocker! Thank you so much for sharing your experience with Us, we are thrilled that you had a wonderful stay rocking at the paradise. Best regards,

5 out of 5

Posted by on Mar 26, 2019

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Comment from Hotel Management

Apr 1, 2019 by Francisco Garcia

Dear Rockstar, Thank you so much for taking the time to share the rating from your recent experience with us, we are so happy to know you had a Hard Rock experience and that you loved to stay in the paradise. We hope to be able to welcome you in the near future where we will be so happy to receive you with our arms wide open. Best Regards Francisco Garcia General Manager Hard Rock Hotel Cancun

5 out of 5
Hotel Staff always friendly and ready to assist you. The facility very clean, comfortable room, 24 hours security, great rest and food. Excellent activéis for children,teen and adults. Great shows during the night. Clean beach and pool. Tours and outsides actives easy to schedule at the hotel. Nice stores inside the hotel, souvenirs, jewelry, clothing and personal higiene items for sale.

Posted by on Mar 18, 2019

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Comment from Hotel Management

Mar 19, 2019 by Francisco Garcia

Dear Rockstar, Wow, Thank you so much for taking the time to rate your recent holiday with us in the Hard Rock Hotel Cancun. We are very glad to know that you enjoyed your stay and that you had a magnificent time where our Rockers spoiled you and offered you our recognized service next to our of our facilities and providing you the excellent and warm embironment everybody aim to receive, We will be so glad to welcome you again in the future where we will be expecting you with our arms wide open. Best Regards Francisco Garcia General Manager Hard Rock Hotel Cancun

2 out of 5
It is a nice hotel. However we didn’t get the room we were supposed to,,we were repeatedly lied to by staff ,one even promising to send us an anniversary package, which she didn’t,, we couldn’t get the mini fridge restocked, although we asked repeatedly. The lowest the A/C would set is 72 degrees, not exactly comfortable,and the hallways were much warmer, with staff walking around in a full sweat. The pool area was very nice,,but the staff was overwhelmed by the amount of guests, and the worst is having 2 swim up bars, with the bathrooms not very handy, and a good distance away GROSS. 2 hotels over, Sandos Cancun is a much better layout , and a much better value

Posted by on Feb 23, 2019

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Comment from Hotel Management

Feb 25, 2019 by Hard Rock Hotel Cancun

Dear Rockstar, Thank you so much for sharing your valuable feedback in regards of your recent stay with us in the Hard Rock Hotel Cancun. We want to apologize about the negative perception you received during your experience with us, every opportunity area you mentioned is going to be sent to observation and will be improved, we always take this seriously because our service and our way to serve our guests is to offer them the best, and believe me. we work real hard in order for our guests to come back and this to not happen again. I appreciate the way that you express about the positive feedback where we would like to welcome you again in the paradise in order to pampering you with our warm service where we will receive you wih our arms wide open. Best Regards Francisco Garcia General Manager

About the Hard Rock Hotel Cancun - All Inclusive

Location Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO 77500

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):

  • Dining venue(s)

All-inclusive Details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Not included

  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities

  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Taxes included
  • 24-hour room service
  • Language classes/lessons included
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • Fitness facilities included
  • All food and beverages included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • All available beverages included
  • Minibar (all beverages included)
  • Tennis lessons included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included

Property Features

Hard Rock Hotel Cancun - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive like a complimentary children's club and an outdoor pool. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive hotel also offers a children's pool, a health club, and a garden. Limited free parking is available on a first-come, first-served basis. This 4.5-star Cancun hotel is smoke free.

  • 1 building
  • 601 guestrooms or units
  • 12 levels
  • 6 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 4 bars or lounges
  • 16408 sq ft of conference space
  • 1524 sq m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Onsite babysitting or childcare (surc)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Limited onsite parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hard Rock Hotel Cancun - All Inclusive offers 601 accommodations with private spa tubs and free minibar items. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch LED televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private hot tub
  • Private balcony
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

The Market - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Frida - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner. Open daily.

Zen - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Ipanema - This steakhouse specializes in international cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Playground on site
  • Golfing nearby
  • Basketball on site
  • Tennis lessons on site
  • Golf lessons available nearby
  • Yoga classes/instruction on site

Spa Services

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body treatments, and manicures and pedicures.

  • Number of treatment rooms 19
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at noon
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.

Pet Policy

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 40 lbs)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Ecolab (3rd party expert - Global).

  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 3
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 60 per person (one way)
  • Pet fee: USD 150 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Hard Rock Hotel
  • All Inclusive Hard Rock Hotel Cancun
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You should know

  • Hard Rock Hotel Cancun - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.