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"Is always a safe bet when you have teens. Its enjoyable for them and also for me as a father " More

By a verified traveler on Mon 27 Dec 2021

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Hotel Description

4.5-star beachfront property near Delfines Beach

On the beach

With a stay at this Zona Hotelera property, you'll be within half a mile (1 km) of Aquaworld and 2 miles (3 km) of La Isla Shopping Mall. Delfines Beach and El Rey Ruins are also within 3 miles (5 km).

All-inclusive

A full-service spa, 5 restaurants, and an outdoor pool are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and a children's pool, and free supervised childcare is an added bonus. Relax with a drink at one of the 6 bars/lounges and enjoy free perks like buffet breakfast and free self parking.

Deluxe Lagoon view king

Bed Count 1 King Bed Maximum Occupancy 3 Max
$414* Per night/room Aug 31 - Sep 1

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Pure Wellness king

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Rock Royalty Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Ocean View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hard Rock Hotel Cancun - All Inclusive ratings based on 18 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hard Rock Hotel Cancun - All Inclusive

Everyone (7) Couples (5) Family (7)
4 out of 5
Good view of beach

Posted by on May 22, 2022

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Comment from Hotel Management

Jun 10, 2022 by Customer Care Team

Dear William, we love the view as well, hope to see you soon!

4 out of 5

Posted by on Apr 10, 2022

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2 out of 5
Stay one night only , it was not a good experiences , Elevator not working , the carpet old , recommend other Hard Rock Cafe , The breakfast the set up was ugly , it was good compare with McDonald’s break fast , not recommended

Posted by , from miami on Feb 13, 2022

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Comment from Hotel Management

Feb 14, 2022 by Customer Care Team

Gilberto, thank you for your review. We are sorry we did not meet your expectations, we hope to welcome you back soon to provide you with the service you expect from us!

5 out of 5
Is always a safe bet when you have teens. Its enjoyable for them and also for me as a father

Posted by , from KEY BISCAYNE on Dec 27, 2021

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Comment from Hotel Management

Dec 27, 2021 by Customer Care Team

Dear Ricardo, Thank you for your comment. We look forward to seeing you soon!

4 out of 5

Posted by on Aug 26, 2021

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2 out of 5
If you don’t make reservations at the restaurants at this hotel then you basically don’t eat. Called for “24-hour room service” we were told they weren’t doing room service that day.

Posted by on Jul 3, 2021

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Comment from Hotel Management

Jul 12, 2021 by Paloma | E-commerce

Hello Rocker Hope this e-mail finds you in great spirits. Please accept our sincerest thank you for sending to our resort your comments and observations to our attention. We are particularly concern about your dissatisfaction with the Restaurant and Room service. We are continuously looking for better options for our guests demands in order to offering the best food experience to our dear RockStars. We have already shared your comments with the Head of Food & Beverage Department and all of the involved departments, in order to take preventive measures to improve our service in the future. Once again thank you for bring us your comments to our attention. We very much appreciate your time. Best regards,

5 out of 5

Posted by on Apr 22, 2021

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Comment from Hotel Management

May 3, 2021 by Customer Care Team

Dear Anonymous, We are delighted to see that you enjoyed our signature programs and we were able to provide you with what we’re known for - authentic experiences that rock. We are committed to continuing to provide rock-star-worthy amenities to you and making your future stays legendary. Keep rocking!

5 out of 5

Posted by on Apr 6, 2021

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Comment from Hotel Management

Apr 16, 2021 by Customer Care Team

Dear Anonymous, We are delighted to see that you enjoyed our signature programs and we were able to provide you with what we’re known for - authentic experiences that rock. We are committed to continuing to provide rock-star-worthy amenities to you and making your future stays legendary. Keep rocking!

4 out of 5

Posted by on Dec 20, 2020

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Comment from Hotel Management

Dec 22, 2020 by Francisco García

Dear Marc, We are delighted to hear that you enjoyed our signature programs and we were able to provide you with what we’re known for - authentic experiences that rock. We are committed to continuing to provide rock-star worthy amenities to you and making your future stays legendary. Keep rocking!

1 out of 5
This is the oldest hard rock property they have and it shows. This is my 4th visit to Cancun and by far the worst property we’ve stayed at. The rooms are okay, has a nice balcony and ocean views. It’s a small property with few bars and 4 restaurants located in the same area of the hotel. The breakfast buffet is the same everyday. No hot water in the room. We had to call maintenance 3 of the 4 days just to have luke warm water. No kids pool or play place open. No entertainment at night No entertainment during the day. Some days they have a live band playing for few hrs. Alcoholic drinks are watered down even the wine. Bartenders are rude. Asked for red wine I was told they don’t have it. Few mins later saw the same bartender serving red wine to someone. Their Mexican restaurant Frida is closed. Buffet has limited options which repeat everyday. Food is average at Italian and Asian restaurants. They only serve house wine if you want anything decent you have to pay extra. This is not a 4.5 star resort it’s more like a 3 star resort This is the oldest hard rock property they have and it shows. Where do I start with the one. This is my 4th visit to Cancun and by far the worst property we’ve stayed at. The rooms are okay but nice balcony and ocean views. It’s a small property with few small bars and 4 restaurants. The breakfast buffet is the same everyday. No hot water in the room. We had to call maintenance ev that’s overpriced. Save your money and book somewhere else.

Posted by on Nov 2, 2020

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Comment from Hotel Management

Nov 3, 2020 by Francisco García

Dear Anonymous, We appreciate your time to share your perception regarding your recent visit to our property, as we will take your valuable feedback to improve services and apply adjustments as required to keep offering just the best as our travelers are used to. We will be honored to count with your visit in future opportunities. Respectfully,

About the Hard Rock Hotel Cancun - All Inclusive

Location Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language
  • Water fitness

Not included

  • Childcare
  • Spa/beauty facilities and services
  • Transportation to offsite activities

  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Taxes included
  • 24-hour room service
  • Language classes/lessons included
  • Buffet-style meals included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Fitness facilities included
  • All meals included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Childcare not included
  • All available beverages included
  • Minibar (all beverages included)
  • Tennis lessons included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included

Property Features

Hard Rock Hotel Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive like a complimentary children's club and an outdoor pool. Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a health club. Limited free parking is available on a first-come, first-served basis. This 4.5-star Cancun property is smoke free.

  • 1 building
  • 601 guestrooms or units
  • 12 levels
  • 5 dining venues
  • 2 swim-up bars
  • 6 bars or lounges
  • 16408 sq ft of conference space
  • 1524 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Hard Rock Hotel Cancun - All Inclusive offers 601 accommodations with free minibar items and laptop-compatible safes. Beds feature premium bedding. 42-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Pizzeto - This poolside family restaurant specializes in pizza and serves lunch and dinner.

Frida - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.

Ciao - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.

Zen - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves breakfast and dinner. Open daily.

Toro - Overlooking the ocean and garden, this steakhouse serves dinner only. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

An outdoor tennis court and a health club are featured at the property. An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Playground on site
  • Golf driving range on site
  • Golfing nearby
  • Fitness classes on site
  • Basketball on site
  • Golf lessons available nearby
  • Yoga classes/instruction on site

Spa Services

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

  • Number of treatment rooms 19
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time ends at 5:30 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Hard Rock Hotel Cancun - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 150 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; reservations are required for some onsite facilities. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global), Safe Travels (WTTC - Global), and Ecolab (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Smoke detector
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are not available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • EarthCheck
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.