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Hard Rock Hotel Cancun - All Inclusive

4.5 star property
4.5-star beachfront resort near Iberostar Cancun Golf Course

Choose dates to view prices

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
Aerial view
Premium bedding, free minibar, in-room safe, blackout drapes
Free daily buffet breakfast
Reception
Reviews
7.8

Good

Popular amenities

  • Pet friendlyPet friendlyPet friendly
  • Breakfast includedBreakfast includedBreakfast included
  • Pool
  • Spa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi

Check out the area

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Popular LocationAquaworld9 min walk
  • Popular LocationIberostar Cancun Golf Course2 min drive
  • Popular LocationLa Isla Shopping Mall4 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)17 min drive

Room options

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Family Lagoon View (Two Bedroom)

  • 861 sq ft
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Lagoon view double

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Lagoon view double

  • 431 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Room, 2 Double Beds

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Room, 1 King Bed

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Lagoon view king

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Lagoon view king

9.1/10 Wonderful
  • 431 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Ocean View King

  • 431 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Ocean View Double

7.6/10 Good
  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Diamond Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Diamond Ocean View

  • 431 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean View King

Premium bedding, free minibar, in-room safe, blackout drapes

Rock Royalty Ocean View King

  • 431 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Ocean view (One Bedroom)

Premium bedding, free minibar, in-room safe, blackout drapes

Rock Suite Ocean view (One Bedroom)

  • 635 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Rock Suite Ocean View (Two Bedroom)

Premium bedding, free minibar, in-room safe, blackout drapes

Rock Suite Ocean View (Two Bedroom)

  • 1066 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Family Ocean View Double Beds - Two Bedroom

  • 861 sq ft
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Family Ocean View - Two Bedroom

  • 861 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

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About the neighborhood

Cancun

On the beach.With a stay at this Zona Hotelera resort, you'll be within half a mile (1 km) of Aquaworld and 2 miles (3 km) of Iberostar Cancun Golf Course. La Isla Shopping Mall and Delfines Beach are also within 3 miles (5 km).
View more Resorts in CancunOpens in a new window

What's nearby

  • Aquaworld - 9 min walk
  • Iberostar Cancun Golf Course - 2 min drive
  • La Isla Shopping Mall - 4 min drive
  • Cancun Interactive Aquarium - 4 min drive
  • Delfines Beach - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • JW Marriott Lobby Bar - 12 min walk
  • Chambao - 5 min walk
  • Puerto Madero - 4 min walk
  • Porfirio's Cancun - 3 min walk
  • Restaurant nebbiolo en cancun - 15 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

4.5-star beachfront resort near Iberostar Cancun Golf Course
Hard Rock Hotel Cancun - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive like a complimentary children's club and an outdoor pool.

Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a children's pool, outdoor tennis courts, and a health club. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cancun resort is smoke free.

  • 1 building
  • 600 guestrooms or units
  • 12 levels
  • 5 dining venues
  • 2 swim-up bars
  • 6 bars or lounges
  • 16404 sq ft of conference space
  • 1524 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 18 holes of golf
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Elevator (35 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • LCD TV with satellite channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels

Outdoor space

  • Balcony

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

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Frequently asked questions

How close is Hard Rock Hotel Cancun - All Inclusive to the airport?

Hard Rock Hotel Cancun - All Inclusive is 10.9 mi (17-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive?

As of May 22, 2024, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on May 27, 2024 start from $451.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hard Rock Hotel Cancun - All Inclusive have an airport shuttle?

Hard Rock Hotel Cancun - All Inclusive offers an airport shuttle 24 hours a day, on request, for a charge of USD 34 per person, roundtrip.

How close is Hard Rock Hotel Cancun - All Inclusive to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Hard Rock Hotel Cancun - All Inclusive offer free breakfast?

Hard Rock Hotel Cancun - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Hard Rock Hotel Cancun - All Inclusive?

No, there is no casino at this resort, but PlayCity Casino (17-min drive) and Royal Yak Casino and Sports Book (18-min drive) are nearby.

What time is check-in at Hard Rock Hotel Cancun - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hard Rock Hotel Cancun - All Inclusive?

This resort offers free self parking.

Does Hard Rock Hotel Cancun - All Inclusive have a pool?

Hard Rock Hotel Cancun - All Inclusive features an outdoor pool and a children's pool.

Does Hard Rock Hotel Cancun - All Inclusive have a restaurant?

There are 5 onsite restaurants, offering options like pizza, a poolside location, and pool views.

Does Hard Rock Hotel Cancun - All Inclusive have a spa?

Pamper yourself with a day at The Rock Spa, where you can enjoy facials, body treatments, and mani/pedis.

How close is Hard Rock Hotel Cancun - All Inclusive to downtown Cancun?

Hard Rock Hotel Cancun - All Inclusive is 0.6 mi away from Avenida Kukulkan.

Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 486 out of 1006 reviews" "
Rating 8 - Good. 193 out of 1006 reviews" "
Rating 6 - Okay. 114 out of 1006 reviews" "
Rating 4 - Poor. 73 out of 1006 reviews" "
Rating 2 - Terrible. 140 out of 1006 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Sergio, Tampa

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Stayed 4 nights in Feb 2024

6/10 Okay

Mayra

Stayed 2 nights in Feb 2024

4/10 Poor

Brandon

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Very dirty room on arrival room service never happened
Stayed 5 nights in Feb 2024

10/10 Excellent

Sonia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time
Stayed 6 nights in Feb 2024

8/10 Good

SUZANNA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed stay but not five stars because of elevator situation. The Wait was to long and only one working on each end making us go up and down stairs too much and with little kids it was definitely not fun!
Stayed 3 nights in Feb 2024

10/10 Excellent

Kala

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time and were extremely satisfied with the service, Isla and stefano were incredibly helpful and good to us.
Stayed 4 nights in Feb 2024

2/10 Terrible

fabio

Stayed 6 nights in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful time at Hard Rock, the facilities were great, buffet was the best all inclusive buffet I have had, and the nightly entertainment was great! Our family of 5 had a blast!
Stayed 3 nights in Feb 2024

6/10 Okay

Changkoo, MCKINNEY

Stayed 5 nights in Feb 2024

10/10 Excellent

ROBIN L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hardrock was wonderful. We will definitely be going back
Stayed 6 nights in Feb 2024