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"The entire experience @ Casa Maya was accented by the genuine as excellent service. Staff and employees are assistive as fun to deal with. They are ... " More

By a verified traveler on Sat 10 Jul 2021

Hotel Description

3.5-star beachfront resort near Tortuga Beach

On the beach

Your stay at this Zona Hotelera resort places you within 3 miles (5 km) of Tortuga Beach and Cancun Convention Center. La Isla Shopping Mall and Ultramar Ferry Puerto Juárez are also within 6 miles (10 km).

Water park, beachside drinks

This smoke-free resort features a water park, a marina, and 2 restaurants. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Enjoy the 2 outdoor pools and perks like free self parking and free WiFi.

Free WiFi, microwaves

Featuring conveniences like microwaves and coffee/tea makers, the 321 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Minibars, room service, and hair dryers are also available.

Standard Studio

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$85* Per night/room Aug 28 - Aug 29

Ambassador Suite

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Hotel Casa Maya ratings based on 14 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Casa Maya

Everyone (11)
5 out of 5
The entire experience @ Casa Maya was accented by the genuine as excellent service. Staff and employees are assistive as fun to deal with. They are handling the Covid situation respectfully w/o disruption to relax and enjoy my stay. The room is superb, clean and serviced with expedience. Any issue, merely ask and it's resolved immediately. In fact, friend and I are cutting a day off another resort to return to Casa May for our last night before departure back to the states.

Posted by on Jul 10, 2021

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2 out of 5

Posted by on Jun 29, 2021

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5 out of 5

Posted by on Jun 11, 2021

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Comment from Hotel Management

Jun 22, 2021 by Hotel Casa Maya

Estimado huésped, ¡Gracias por elegir Hotel Casa Maya! Nos alegra recibir sus comentarios, y saber que ha disfrutado su estancia. Les esperamos con gusto en su próxima visita!

4 out of 5

Posted by on Jun 8, 2021

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Comment from Hotel Management

Jun 8, 2021 by Hotel Casa Maya

Estimado huésped, muchas gracias por tomarse el tiempo en calificarnos. Estamos para servirle.

1 out of 5
Didn’t stay. This place is horrible. Left the day we got there

Posted by on Mar 17, 2021

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Comment from Hotel Management

Mar 17, 2021 by Hotel Casa Maya

Dear Guest, we are sorry to hear about this situation. We want to you know your experience is important for us, if you could provide more details about the inconvenient caused would be helpful for taking inmediatly actions about, please feel free to contact us throug the booking message box. Kind regards.

5 out of 5
Gorgeous property with clean facilities and room! Excellent customer service. Breakfast buffet was outstanding. You can eat as late as 1130 am so u can sleep in. Walk out for the perfect beach

Posted by on Mar 19, 2020

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Comment from Hotel Management

Mar 19, 2020 by Hotel Casa Maya

Dear Guest, Thank you for reviewing Hotel Casa Maya! We are really happy to know you have enjoyed your stay, was a pleasure to have you at home. We hope you can visit us again in the near future.

5 out of 5

Posted by on Feb 6, 2020

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Comment from Hotel Management

Feb 13, 2020 by Hotel Casa Maya

Thanks for taking the time to comment about our service.

5 out of 5
The need have a ramp from the B building to the lobby to have fast access and carrying the baggage that only think is bad and here good place

Posted by on May 24, 2019

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Comment from Hotel Management

May 28, 2019 by Hotel Casa Maya

Muchas gracias por sus comentarios, su solicitud ha sido enviada a la Gerencia para su análisis, Deseamos que su estancia con nosotros sea lo mas placentera posible. Hotel Casa Maya.

2 out of 5
The room was so outdated. Peach & green 1980’s decor. And the room didn’t smell fresh, though it seemed clean. Staff was nice enough except for the initial check-in clerk who was a little brusque. The property has potential, just needs a refresh.

Posted by on Jul 8, 2018

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Comment from Hotel Management

Aug 7, 2018 by Estefani Ortega

Dear guest, We appreciate you taking the time to share cour comments and experience. Your opinion is very important to us because they help us improve our service and facilities. It will be a pleasure to have you back on your next vacation. Best regards.

5 out of 5

Wonderful hotel on the beach

Pros: Location on the beach, close to ultramar ferries to Isla Mujeres, staff, food -- all wonderful.
Cons: N/A
Location: It's in the Hotel Zone, close to other resorts. 15 min walk to ferry to Isla Mujeres.
When we booked the hotel, we weren't sure what to expect since there had been some mixed reviews. We got there, and had no problems with check in. The room was spacious, clean and comfortable. We got an ocean view, which was really nice as well. Our breakfast was included, and the spread was delicious. Only complaint is that the beans are cooked with pork and on our last day, the potato dish had chorizo in it -- not super friendly to vegetarians, though there were other options to eat. We were able to book a tour to Chichen Itza from the hotel's on-site travel department -- we paid a decent price and had a wonderful day trip -- definitely speak with them about excursions. The hotel also boasts a delicious lunch/snack area on the beach, as well as numerous lounge chairs by the ocean. On our last day, they were able to accommodate our late flight by giving us a half hour reservation in their courtesy room to shower from the beach before heading to the airport. Very friendly staff, wonderful stay. Would definitely come back.

Posted by on Mar 5, 2018

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Comment from Hotel Management

Mar 5, 2018 by Estefani Ortega

Dear guest, We are pleased to know that you had an excellent vacation at the Hotel. Thank you for take the time to share your comments and experience about our service. We work hard to make our guests happy. It will be a pleasure to have you back in your next vacation.

Property Features

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. Cool off in one of the 2 outdoor swimming pools at Hotel Casa Maya, and enjoy amenities like a marina and a water park (surcharge). There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a children's pool, a garden, and a terrace. Free self parking is available. This 3.5-star Cancun resort is smoke free.

  • 321 guestrooms or units
  • 8 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Lockers available

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (22.5 km / 14 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Hotel Casa Maya offers 321 accommodations with minibars and safes. Microwaves and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 24-inch flat-screen televisions come with cable channels. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:30 AM.

La Veranda - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Las Brisas - This restaurant specializes in international cuisine and serves lunch and dinner.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a water park (surcharge).

Guests under 18 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Skydiving nearby
  • Windsurfing nearby
  • Ziplining nearby
  • Playground on site
  • Ecotours nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Basketball on site
  • Golf lessons available nearby
  • Kayaking nearby
  • Personal motorized watercraft on site
  • Scooter/moped rentals nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool access ramp on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Hotel Casa Maya

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night
  • Sanitation services: MXN 28.886 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 286 for adults and MXN 143 for children (approximately)
  • Airport shuttle fee: MXN 1600 per vehicle (roundtrip, maximum occupancy 8)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Maya
  • Casa Maya Cancun
  • Casa Maya Hotel
  • Hotel Casa Maya
  • Hotel Casa Maya Cancun
  • Maya Casa
  • Cancun Casa Maya
  • Casa Maya Cancun Hotel Cancun
  • Casa Maya Hotel Cancun
  • Imperial Fiesta Club Hotel Casa Maya
  • Hotel Casa Maya Resort
  • Hotel Casa Maya Cancun
  • Hotel Casa Maya Resort Cancun

You should know

  • Hotel Casa Maya offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.