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"Excellent, friendly, and fun staff! Very clean property with beautiful ocean views. Great food…especially the Italian and Japanese restaurants. Howeve ... " More

By a verified traveler on Tue 29 Mar 2022

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Hotel Description

3.5-star beachfront hotel near Tortuga Beach

On the beach

Within a 10-minute walk of this Zona Hotelera hotel, you'll find La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Also, Tequila Museum is within half a mile (1 km) and Isla Dorada is within 2 miles (3 km).

Onsite dining, 2 outdoor pools

This hotel features 4 restaurants, 2 outdoor pools, and a spa tub. Relax with beach cabanas, sun loungers, and beach umbrellas. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like buffet breakfast and free self parking.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$681* Per night/room Apr 16 - Apr 17

Suite (Sunset)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count room.options.bedSize. Maximum Occupancy 3 Max

Master Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel NYX Cancun - Near La Isla Shopping Mall ratings based on 16 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel NYX Cancun - Near La Isla Shopping Mall

Everyone (15) Couples (1)
5 out of 5
Excellent, friendly, and fun staff! Very clean property with beautiful ocean views. Great food…especially the Italian and Japanese restaurants. However, be sure you are booking all-inclusive if you prefer that service. It can be a bit confusing on the website as to which package you are purchasing, and we ended up having to pay an additional $500 at the resort.

Posted by on Mar 29, 2022

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Comment from Hotel Management

Mar 30, 2022 by Guest Experience Manager

Dear Chuck, Thank you for taking the time to share your kind review. We are really glad that you had an excellent stay with us, moreover, that you had enjoyed our beautiful beach and the great quality of our restaurants. I'm sorry if you had any inconvenience during your reservation process. We hope you can visit us again, to pamper you even more. Warmest regards.

5 out of 5

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 24, 2019 by Guest Services and Experience Manager.

Thank you very much for your calification.

1 out of 5
Hotel is under constructions, alcohol isn't allowed on premises and u cant buy from store unless its from the bar.

Posted by , from New York on Sep 21, 2018

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Comment from Hotel Management

Oct 3, 2018 by Aracely Alcázar

Thank you very much for choosing Hotel NYX Cancun for your vacations. We are very sorry for the inconveniences that you had during your stay, because of hotel policy you are not allowed to enter with food or external drinks since we are a consumer center. we are in remodeling for the improvement of our facilities. We look forward to see you again. Best Regards

3 out of 5
tl;dr pros: pretty and clean. cons: strict and expensive This hotel was in a beautiful spot and it was clean and pretty. The problem we had was we booked 2 nights and didn't realize the site moved it to only 1 night. So when we got there, the staff wouldn't give us the same price for another night and charged double what we paid. They're also very strict about everything. They give you tickets for towels, you need to have a wristband from the hotel all the time, they write your name down when you go eat meals, you can't have guests even in the lobby. I'm sure it's for a good reason, but it's excessive. Also, for a weird reason, there was no hot water in the morning.

Posted by , from USA on Jun 17, 2018

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Comment from Hotel Management

Jun 18, 2018 by Director General

Dear Guest First of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We are very concerned by what sounds like a disappointing visit at our hotel, we would like to apologize for the inconvenience during your stay with us. We hope you will give us an opportunity to host you in the future and meet your expectations. Many thanks for your valuable feedback. Kind regards

5 out of 5
It is a good hotel. We stayed a newer building which is just renoveted. Rooms were large with good size balcony.Breakfast was great. Hotel restaurant is good and reasonable priced.

Posted by , from NY on May 28, 2018

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Comment from Hotel Management

Jun 2, 2018 by Director General

Dear Guest First of all thank you very much for letting us be your host on your vacations, It is an honor to read how much you enjoyed your stay at our Hotel, in behalf of the NYX team we would like you to know that reading reviews like yours letting us know that the variety of food and beverages that are offered in our restaurants, the room and Hotel facilities as well as the service that was provided to you exceed your expectations, which is gratifying since our goal is to make you feel that you are in the right place to be pampered. Please come back soon! Best Regards

4 out of 5

Great experience.

Very nice Hotel. Everyone who works there is very friendly and always helpful. The pool is right in front of the beach and is beautiful. I love the breakfast buffet, lots of choices. I would defined stay at Nyx Cancun again.

Posted by , from Greensboro NC on Aug 25, 2017

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Comment from Hotel Management

Oct 12, 2017 by Director General

Dear Guest Thank you for taking the time to share your recent stay with us. It is a pleasure to know that you enjoyed the quality of food and general attention. Your survey is of great importance to us, as it allows us to continuously improve to create memorable moments for our guests and feel the magic of being with us day by day. We look forward to welcoming you again. Best regards

3 out of 5

Very late check in

Check is at 3 pm. I arrived at 10 am and had to wait till 3 pm or 4 pm till the room is ready. It's a waste of whole day of vacation

Posted by , from B on Aug 12, 2017

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Comment from Hotel Management

Sep 24, 2017 by Director General

Dear guest Thank you for your comment. As you know at many hotels usually the check in is at 3 pm, this is because the check out is 12pm and we need to get the room ready so you can get in to a nice and clean room. Sorry if this was something that you didn't like but it´s a procedure we do. We tried to get rooms ready before 3 when the guest is already at the hotel, but sometimes the guest before don't do the check out at 12 or before and we have this delays.

3 out of 5

The view was the best part of my experience

This hotel is ok, except for the stairs. I had to call them to turn on the hot water and they don't give enough face towels. The ac was leaking water. But beside all that, it had a beautiful view of the beach. Food and drinks was good.

Posted by on Jul 11, 2017

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5 out of 5

Very nice!

NYX was beautiful, just in the right location away from spring breakers and screaming kids. Right on the beach, Lovely staff. Fantastic continental breakfast was way more than we expected. Lovely room. Helpful information about tourist attractions was readily available.

Posted by on May 27, 2017

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4 out of 5

Happy with Hotel experience.

We booked a basic room, but upon arrival asked if we could upgrade to an ocean view room. We were pleased with the room with a gorgeous view for only $30 dollars more. The staff was very helpful and personable. Especially Eric. We ate a nice dinner at hotel restaurant and enjoyed the hotel salsa band very much. Thank you for a great end to our vacation!

Posted by , from Detroit, Michigan on Mar 10, 2017

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Comment from Hotel Management

Mar 17, 2017 by Thank you

Dear guest Many thanks for sharing your kind feedback and taking the time to let us know about your recent stay with us. We are so happy to read that we exceed your expectations. We are glad that you appreciated our service and attentive staff. We will definitely share your kind words with the rest of the staff. Thank you so much for your comments. See you soon in your next holidays. Best regards Hotel NYX Cancun

About the Hotel NYX Cancun - Near La Isla Shopping Mall

Location Blvd Kukulcan Km 11.5 Hotel Zone, Cancun, QROO 77500

Renovations + Closures

The property will be renovating from April 1 2024 to June 30 2024 (completion date subject to change). The following areas are affected:

  • Exterior
  • Hallway

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

All-inclusive Details

  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included

Property Features

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. Cool off in one of the 2 outdoor swimming pools at Hotel NYX Cancun - Near La Isla Shopping Mall, and enjoy amenities like a spa tub and a fitness center. Free breakfast is served daily. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 195 guestrooms or units
  • 8 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Hotel NYX Cancun - Near La Isla Shopping Mall offers 195 air-conditioned accommodations with safes and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

Deck - This restaurant specializes in international cuisine and serves lunch and dinner.

Bellavista - This restaurant serves breakfast only. Open daily.

Chianti - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.

Umami - This restaurant specializes in Japanese cuisine and serves dinner only. Open select days.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Yoga classes/instruction on site
  • Beach volleyball on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

  • Massages on beach
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests booked in All-Inclusive rate plans for stays of 1 or 2 nights have access to dining at Deck restaurant. For minimum 3-night stays in All-Inclusive rate plans, guests have access to dining at Chianti restaurant once every 3 nights. For minimum 5-night stays in All-Inclusive rates, guests have access to dining at Umami restaurant once every 5 nights. Dining at Deck restaurant is always available to guests booked in All-Inclusive rates.

Hotel NYX Cancun - Near La Isla Shopping Mall offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at Hotel NYX Cancun - Near La Isla Shopping Mall

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

  • One child stays free
  • Car recommended
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Security system
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Smoke detector
  • Reservations are required for onsite COVID-19 testing
  • Noise-free rooms not guaranteed
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 5
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 3000 per stay
  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 600 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 600 (one-way), (up to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Hotel NYX
  • Hotel NYX Cancun
  • Hotel NYX Cancun Hotel
  • NYX Cancun Hotel
  • NYX Hotel
  • Hotel NYX
  • Avalon Grand Cancun Hotel Cancun
  • Avalon Grand Resort
  • Avalon Resort Cancun
  • Cancun Avalon Grand Hotel
  • NYX Cancun

You should know

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.