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"The property was beautiful. Gorgeous beach, very clean lobby, check in was easy. But problems started as soon as we got to the room. I had a party of ... " More

By a verified traveler on Tue 24 Nov 2020

Hotel Description

4-star beachfront property near Delfines Beach

Beachside getaway

Within a 15-minute walk of this Zona Hotelera property, you'll find Delfines Beach and El Rey Ruins. Also, Maya Cancun Museum is within half a mile (1 km) and Aquaworld is within 2 miles (3 km).

All-inclusive

This smoke-free property features a private beach, a golf course, and free water park access. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

Free WiFi, MP3 docks

Featuring conveniences like sitting areas and coffee/tea makers, the 426 guestrooms also offer free WiFi and LCD TVs with cable channels. Free minibar items, furnished balconies, and MP3 docks are also available.

Double Room, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 1 Max

Standard Double Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room

Bed Count 1 King Bed Maximum Occupancy 1 Max

Villa, Ocean View

Bed Count 1 King Bed Maximum Occupancy 1 Max

Standard Suite, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Standard Suite, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Iberostar Selection Cancun All Inclusive ratings based on 60 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Iberostar Selection Cancun All Inclusive

Everyone (36) Couples (10) Family (10)
3 out of 5
The property was beautiful. Gorgeous beach, very clean lobby, check in was easy. But problems started as soon as we got to the room. I had a party of 6 with me for my 30th birthday, and first there was no way to get rooms close together. The rooms we did get, our lock didn’t work (the key card). Within 2 days we had to call the front desk 4 times, and maintenance came to change the locks every time. However, on the 5th time we found out that no one was even documenting that we had issues. Finally I tried to get an upgrade seeing that this was a complete disappointment, and front desk almost didn’t want to do it. Every time I went to the front desk I was made an empty promise that was not fulfilled. The only two people that helped me on day 3 of 4 nights was Miguel. Alberto also assisted in getting us a dinner on the adults only side for all my troubles. Overall, I would never come back to this particular iberostar. To this day, nothing was done to my room for my birthday, one of the days they didn’t clean our room at all, it was all a joke. Beautiful property, but clearly there’s a lack in management and staff. 5th stay at Iberostar hotels and very disappointed.

Posted by , from Atlanta, Ga on Nov 24, 2020

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5 out of 5
I have to admit that I was skeptical about our trip at first after reading various reviews, however, my husband and I had a wonderful experience at the Iberostar Selection Cancun hotel. The staff was friendly from the moment we arrived until the time we left. Jorge and David made sure that our needs were taken care of. Our room was very clean and the facilities were wonderful. We ate at two of the resort restaurants and the food was pleasing. We will definitely return!

Posted by , from Maryland on Oct 27, 2020

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1 out of 5

Posted by on Oct 4, 2020

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5 out of 5

Posted by , from San Antonio on Oct 4, 2020

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4 out of 5
All the restaurants were booked for dinner. So only buffet was available for dinner. Swim up pool was closed. Beer was hot at bats and given with cup of ice.

Posted by , from Dallas, TX on Sep 28, 2020

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2 out of 5
The property was very nice, customer service is Not too friendly food and drinks very low quality, the menu in the buffet was the same ALL day and every day they don’t have a good variety of food... Very disappointed.

Posted by on Feb 21, 2020

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3 out of 5
Our tub leaked daily. We had to ask for extra towels every day.

Posted by on Jan 19, 2020

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5 out of 5
Wonderful from top to bottom. 10/10 would recommend

Posted by on Jan 1, 2020

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3 out of 5

Posted by on Dec 28, 2019

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4 out of 5
Super friendly staff . The room was clean but the bathroom was shared with tiny ants . I called and complained but nothing . Nights were very noise . This is not the ideal hotel if you want relax and sleep at night

Posted by on Dec 8, 2019

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About the Iberostar Selection Cancun All Inclusive

Location Boulevard Kukulcan, Km. 17, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Soccer
  • Tennis

Lessons/classes/games
  • Dancing
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Scuba-diving certification
  • Scuba-diving excursions
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included

Property Features

Iberostar Selection Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Iberostar Selection Cancun All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is served daily. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. This 4-star Cancun property is smoke free.

  • 1 building
  • 426 guestrooms or units
  • 9 levels
  • 5 dining venues
  • 5 bars or lounges
  • 108996 sq ft of conference space
  • 10126 sq m of conference space
  • Built in 1992
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • On private beach
  • Free water park access
  • Number of outdoor pools - 7
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (16.4 km / 10.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Iberostar Selection Cancun All Inclusive offers 426 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to furnished balconies. Accommodations offer separate sitting areas. 32-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony (furnished)
  • Sitting area
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

El Maguey Restaurant - This beachfront buffet restaurant specializes in Mexican cuisine.

El Laguito - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

La Horma - This fine-dining restaurant serves dinner only. Open daily.

La Parrilla - This steakhouse serves dinner only. Open daily.

Naga Hibachi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a water park. 7 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a private beach, an outdoor tennis court, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Beach volleyball on site
  • Golfing on site
  • Fitness classes on site

Spa Services

Spa Sensations has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 15 years old

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 15 years old. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of No guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Iberostar
  • All Inclusive Iberostar Cancun
  • Cancun All Inclusive Iberostar
  • Cancun Iberostar
  • Cancun Iberostar All Inclusive
  • Iberostar All Inclusive Cancun
  • Iberostar Cancun
  • Iberostar Cancun All Inclusive
  • Hilton Cancun Resort
  • Hilton Golf Spa Resort Cancun
  • Iberostar Cancun Hotel Cancun
  • Iberostar Cancun All Inclusive All-inclusive property
  • Iberostar All Inclusive All-inclusive property
  • Iberostar All Inclusive
  • Iberostar Selection Cancun All Inclusive All-inclusive property
  • Iberostar Selection All Inclusive All-inclusive property
  • Iberostar Selection All Inclusive
  • Iberostar Selection Cancun All Inclusive Cancun
  • Iberostar Selection Cancun All Inclusive All-inclusive property
  • All-inclusive property Iberostar Selection Cancun All Inclusive
  • Iberostar Selection Cancun All Inclusive Cancun
  • Iberostar Cancun All Inclusive
  • Iberostar Selection Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.