For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
A stay at this Zona Hotelera property places you steps from Cancun Convention Center and a 5-minute walk from Forum Beach. Caracol Beach and Delphinus Dreams are also within half a mile (1 km).
All-inclusive
A full-service spa, 3 restaurants, and an outdoor pool are all featured at this smoke-free property. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 2 beachside bars. Relax with a drink at one of the 2 beach bars and enjoy free perks like valet parking and WiFi in public areas.
Free WiFi, LED TVs
In addition to LED TVs with cable channels, the 200 guestrooms offer free WiFi and 24-hour room service. Coffee/tea makers, free bottled water, and hair dryers are also available.
Krystal Cancun All Inclusive ratings based on 8 Verified Reviews
Review Summary
3.6
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort2.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Krystal Cancun All Inclusive
Everyone (3)Couples (2)Family (4)
5 out of 5
Everything was great personal very helpful and kindly
Posted by Ray, from California on Nov 3, 2019
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Comment from Hotel Management
Nov 21, 2019
by General manager
Dear guest. thank you very much for you visit
Kind regards
5 out of 5
This is my second time in Cancun , my mom first time we love the Krystal Cancun definitely all the staff is very kind and helpful always with a smile in the aquamarine buffet as well in las velas restaurant definitely recommend it .. we love the the pool aerobic class it was amazing !!
Posted by a verified traveler on Oct 5, 2019
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Comment from Hotel Management
Oct 10, 2019
by General manager
Dear guest, we appreciate your kind comments, we look forward to see you back soon at Krystal Cancun.
Kind regards
3 out of 5
Close to bars and nightclubs. Facility was okay. Nothing crazy but it was decent.
Posted by Liz, from Las Vegas on Sep 22, 2019
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Comment from Hotel Management
Sep 27, 2019
by General manager
Dear guest, we appreciate that you have taken the time to write your comments, we are working on the improvement of services, we apologize for the inconveniences
Best regards
1 out of 5
This is the worst “All inclusive” hotel I’ve ever stayed at. It was a horrible experience, my friends were extremely disappointed and it ruined our friendship. First, we paid extra for the all inclusive and expedited check in. We were promised upon arrival they would meet us with specialty drinks. However, we waited for 20 mins in a crowed lobby, no one acknowledged us, and some guy walked by and offered us a bottle of water (so much for paying extra for drinks). The hotel is old, the room smelled, it was dirty, the beds and mattresses are old, and not comfortable. The view was spectacular, as we had a balcony with view to the ocean. The AC in room did not work, it would get so hot. We called several times for maintenance and they would come to the room “pretend to work on the AC.”The bathroom has one glass door, every time you take a shower the entire bathroom would get wet and flood with water running into the bedroom. We called maintenance and were told “that’s the design.” We had to put towels on the floor to prevent water running all over. They close beach access at 7 pm, open it at 9 am. It was NOT all inclusive, they charge $90 pesos every time you ask for room service, no alcohol in the mini bar, the food options were limited, hotel bars close at 8 pm, open at 11 am, no alcohol service after that. Only beer offered was modelo and cheap liquor, anything else was charged full price. At check out was charged $280 USD for Snickers/Pringles from the mini bar. Never again!
Posted by JOSEPH, from Seoul, South Korea on Sep 21, 2019
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Comment from Hotel Management
Sep 27, 2019
by General manager
Dear guest, we appreciate that you have taken the time to write your comments, we are working on the improvement of services, we offer you the most apologetic apologies for the inefficiency of the facilities, we hope you can give us the opportunity in the future to provide the best service you deserve on a near future.
Best regards
4 out of 5
I like the room size and the cleaningness of the property. I didnt like the slow shower draining.
Posted by a verified traveler on Jul 19, 2019
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Comment from Hotel Management
Aug 14, 2019
by General manager
Dear guest, we appreciate your kind comments, and thank you for your preference, we are working on the showers and the datails you mention, we look forward to see you back soon at Krystal Cancún.
Kind regards
4 out of 5
Booked a beach side view room they stuck us in a room with a view of a roof top. Thankfully our bellboy called them and had our room switched a few floors up.
Posted by Patricia on Jun 26, 2019
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Comment from Hotel Management
Aug 14, 2019
by General manager
Dear guest, we are very sorry your had that first impression, and we are very glad it was taken care of on time, we look forward to see you back soon at Krystal Cancún.
Kind regards
5 out of 5
Well maintained hotel. Everyone was very nice very helpful.
Posted by a verified traveler on Apr 6, 2019
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2 out of 5
Our room's AC wasn't working and when I called the front desk, no one ever came to try and fix it.
The staff down at the Grill by the pool didn't wait on us. They ignored us for a good 10 minutes and then finally a waitress came over and flung a menu down on our table. Very rude and unprofessional. We will NOT be staying here again.
Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive like an outdoor pool and a children's pool. There are 3 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 4 bars/lounges. WiFi is free in public spaces. This beach property also offers a spa tub, a fitness center, and a garden. Valet parking is free. This 4-star Cancun property is smoke free.
200 guestrooms or units
3 dining venues
2 bars on the beach
4 bars or lounges
Bar by the pool
Swim-up bar
Deli
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Business facilities
Dry cleaning
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Garden
Gift shop
Beauty salon
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Outdoor pool
Children's pool
Free WiFi
Snack bar/deli
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free valet parking
Transport
Parking: Free valet parking
Room Amenities
Krystal Cancun All Inclusive offers 200 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 32-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
In-room dining (24 hours)
LED television
Cable channels
Coffee maker
Shower
Housekeeping (daily)
Hair dryer
Laptop safe
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Air conditioning
Ensuite bathroom
Connecting rooms available
Food & Drink
Aquamarina - This poolside buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Las Velas - This poolside restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Hacienda El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.
Nearby Activities
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snorkeling on site
Surfing/boogie boarding on site
Fitness classes on site
Kayaking nearby
Spa Services
Harmony has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily.
Sauna in spa
Spa tub in spa
Steam room in spa
Number of treatment rooms 2
Manicures and pedicures
Body scrubs
Facial treatments
Aromatherapy treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 21
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Pets
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Debit cards
Number of children who can stay free - 2
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: MXN 25.35 per accommodation, per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
Hotel Names
Krystal Cancun All Inclusive All-inclusive property
Krystal All Inclusive All-inclusive property
Krystal Inclusive inclusive p
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive All-inclusive property
Krystal Cancun All Inclusive All-inclusive property Cancun
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
