On the beach
A stay at this Zona Hotelera hotel places you steps from Cancun Convention Center and within a 10-minute walk of Chac Mool Beach. Forum Beach and Caracol Beach are also within half a mile (1 km).
A full-service spa, 4 restaurants, and an outdoor pool are all featured at this all-inclusive hotel. Relax with a drink at one of the 3 bars/lounges and enjoy free perks like valet parking and WiFi in public areas. You'll appreciate the gym, swim-up bar, and snack bar/deli.
Free WiFi, LED TVs
The 502 guestrooms have LED TVs with cable channels and offer free WiFi and 24-hour room service. Other amenities include coffee/tea makers, free bottled water, and hair dryers.
Oct 28, 2021 by Respectfully, the management.
Dear guest: We appreciate the time dedicated to send us your comments, which help us to recover the area of opportunity that we have, we receive your input as a valuable observation in which we are already working to provide the service in the best way, and soon have the opportunity of the changes we will have concerning in that area, we hope to receive you in the near future and allow us to provide you a very comfortable stay in the best location south of the Cancun, the destination par excellence in our Country,
Aug 3, 2021 by .
Dear guest, We take advantage of this important medium to thank you for taking the time to share your comments and observations. Please accept our sincere apologies for the inconvenience, we have passed a report to the corresponding areas, however, I would like to inform you that we are at the best disposal to help our clients, We reiterate once again our sincere apologies for the inconvenience. Best regards,
Jul 21, 2021 by .
Dear guest, We appreciate you taking the time to share your comments with us. Please accept our sincerest apologies for the inconvenience you experienced during your stay. We want to tell you that we have carefully read each of your comments and have sent them to the corresponding departments to verify the information and follow up on them. The comments of our guests are very important to us, as they are our main improvement tool. We hope to have the honor of welcoming you again and changing your perception of our service. Best regards
Nov 21, 2019 by General manager
Dear guest. thank you very much for you visit Kind regards
Oct 10, 2019 by General manager
Dear guest, we appreciate your kind comments, we look forward to see you back soon at Krystal Cancun. Kind regards
This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
Krystal Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive like a complimentary children's club and an outdoor pool. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. Public spaces have free WiFi. This all-inclusive hotel also offers a children's pool, a spa tub, and a fitness center. Free self parking and valet parking are available. This 4-star Cancun hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 42-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Aquamarina - This poolside buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Las Velas - This poolside restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Hacienda El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
El Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Late night fare is available from 24-hour room service.
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Harmony has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.
The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. On-site PCR COVID-19 testing is available for a MXN 2520 fee, and antigen/rapid COVID-19 testing is available for a MXN 420 fee; reservations are required for on-site testing. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.