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"I like that our room was on the first floor and our glass doors opened up to the ocean. There are ramps for people with disabilities, everything is c ... " More

By a verified traveler on Tue 28 Jan 2020

Hotel Description

4-star beachfront hotel near Tortuga Beach

On the beach

A stay at this Zona Hotelera hotel places you steps from Cancun Convention Center and a 5-minute walk from Forum Beach. Gaviota Azul Beach and Chac Mool Beach are also within half a mile (1 km).

All-inclusive

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 2 beachside bars. Relax with a drink at one of the 2 beach bars and enjoy free perks like valet parking and WiFi in public areas.

Free WiFi, LED TVs

The 200 guestrooms have LED TVs with cable channels and offer free WiFi and 24-hour room service. Other amenities include coffee/tea makers, free bottled water, and hair dryers.

Standard Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$160* Per night/room Jan 25 - Jan 26

Krystal Club with Balcony Ocean View, King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Krystal Club with Balcony Ocean View, Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Studio, 1 King Bed with Sofa bed, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Krystal Cancun All Inclusive ratings based on 11 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Krystal Cancun All Inclusive

Everyone (5) Couples (2) Family (5)
5 out of 5

Posted by on Feb 28, 2020

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3 out of 5

Posted by on Feb 15, 2020

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5 out of 5
I like that our room was on the first floor and our glass doors opened up to the ocean. There are ramps for people with disabilities, everything is clean and well maintained. 5 stars to the hotel personnel, they were fantastic, amicable, friendly, talkative, helpful.

Posted by , from Salt Lake City, Utah on Jan 28, 2020

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5 out of 5
Everything was great personal very helpful and kindly

Posted by , from California on Nov 3, 2019

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Comment from Hotel Management

Nov 21, 2019 by General manager

Dear guest. thank you very much for you visit Kind regards

5 out of 5
This is my second time in Cancun , my mom first time we love the Krystal Cancun definitely all the staff is very kind and helpful always with a smile in the aquamarine buffet as well in las velas restaurant definitely recommend it .. we love the the pool aerobic class it was amazing !!

Posted by on Oct 5, 2019

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Comment from Hotel Management

Oct 10, 2019 by General manager

Dear guest, we appreciate your kind comments, we look forward to see you back soon at Krystal Cancun. Kind regards

3 out of 5
Close to bars and nightclubs. Facility was okay. Nothing crazy but it was decent.

Posted by , from Las Vegas on Sep 22, 2019

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Comment from Hotel Management

Sep 27, 2019 by General manager

Dear guest, we appreciate that you have taken the time to write your comments, we are working on the improvement of services, we apologize for the inconveniences Best regards

1 out of 5
This is the worst “All inclusive” hotel I’ve ever stayed at. It was a horrible experience, my friends were extremely disappointed and it ruined our friendship. First, we paid extra for the all inclusive and expedited check in. We were promised upon arrival they would meet us with specialty drinks. However, we waited for 20 mins in a crowed lobby, no one acknowledged us, and some guy walked by and offered us a bottle of water (so much for paying extra for drinks). The hotel is old, the room smelled, it was dirty, the beds and mattresses are old, and not comfortable. The view was spectacular, as we had a balcony with view to the ocean. The AC in room did not work, it would get so hot. We called several times for maintenance and they would come to the room “pretend to work on the AC.”The bathroom has one glass door, every time you take a shower the entire bathroom would get wet and flood with water running into the bedroom. We called maintenance and were told “that’s the design.” We had to put towels on the floor to prevent water running all over. They close beach access at 7 pm, open it at 9 am. It was NOT all inclusive, they charge $90 pesos every time you ask for room service, no alcohol in the mini bar, the food options were limited, hotel bars close at 8 pm, open at 11 am, no alcohol service after that. Only beer offered was modelo and cheap liquor, anything else was charged full price. At check out was charged $280 USD for Snickers/Pringles from the mini bar. Never again!

Posted by , from Seoul, South Korea on Sep 21, 2019

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Comment from Hotel Management

Sep 27, 2019 by General manager

Dear guest, we appreciate that you have taken the time to write your comments, we are working on the improvement of services, we offer you the most apologetic apologies for the inefficiency of the facilities, we hope you can give us the opportunity in the future to provide the best service you deserve on a near future. Best regards

4 out of 5
I like the room size and the cleaningness of the property. I didnt like the slow shower draining.

Posted by on Jul 19, 2019

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Comment from Hotel Management

Aug 14, 2019 by General manager

Dear guest, we appreciate your kind comments, and thank you for your preference, we are working on the showers and the datails you mention, we look forward to see you back soon at Krystal Cancún. Kind regards

4 out of 5
Booked a beach side view room they stuck us in a room with a view of a roof top. Thankfully our bellboy called them and had our room switched a few floors up.

Posted by on Jun 26, 2019

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Comment from Hotel Management

Aug 14, 2019 by General manager

Dear guest, we are very sorry your had that first impression, and we are very glad it was taken care of on time, we look forward to see you back soon at Krystal Cancún. Kind regards

5 out of 5
Well maintained hotel. Everyone was very nice very helpful.

Posted by on Apr 6, 2019

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All-inclusive Details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment
Land activities

  • Kids club

  • Taxes included
  • 24-hour room service
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Gratuities included
  • Local beverages and soft drinks only
  • Basic alcoholic beverages included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • Premium or imported alcoholic beverages included
  • Kids club included
  • Minibar (only non-alcoholic beverages included)

Property Features

Krystal Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive like an outdoor pool and a children's pool. There are 3 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive hotel also offers a spa tub, a fitness center, and a garden. Free self parking and valet parking are available. This 4-star Cancun hotel is smoke free.

  • 200 guestrooms or units
  • 3 dining venues
  • 2 bars on the beach
  • 4 bars or lounges
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Krystal Cancun All Inclusive offers 200 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 32-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Aquamarina - This poolside buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Las Velas - This poolside restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Hacienda El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Kayaking nearby
  • Surfing/boogie boarding on site
  • Fitness classes on site

Spa Services

Harmony has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 2
  • Steam room in spa
  • Manicures and pedicures
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) guidelines. The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.

  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • gap period enforced between guest stays 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Krystal Cancun
  • Krystal Cancun All Inclusive Hotel
  • Krystal Cancun All Inclusive Cancun
  • Krystal Cancun All Inclusive Hotel Cancun

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.