See all properties
Save

Krystal Cancun

3.5 star property
Family-friendly beachfront resort connected to the convention center with 4 restaurants

Choose dates to view prices

Photo gallery for Krystal Cancun

View from room
Exterior
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Minibar, in-room safe, blackout drapes, soundproofing
Meeting facility
Reviews
6.8

Popular amenities

  • Hot TubHot TubHot Tub
  • Breakfast availableBreakfast availableBreakfast available
  • Pool
  • Spa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Popular LocationCancun Convention Center3 min walk
  • Popular LocationForum Beach4 min walk
  • Popular LocationLa Isla Shopping Mall5 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)26 min drive

Room options

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout drapes, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

7.3/10 Good
  • 366 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 2 Double Beds, Balcony, Ocean View

7.1/10 Good
  • 366 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

7.4/10 Good
  • 366 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Family Studio, 1 King Bed with Sofa bed, Ocean View

  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, Balcony, Ocean View

  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view
Emporio Cancun Optional All Inclusive
Pool
All inclusive
Spa
Kids pool
4.0 out of 5, Very Good, (1233)
The price is $232
per night
$289 total
includes taxes & fees
Jun 10 - Jun 11
Emporio Cancun Optional All Inclusive

About the neighborhood

Cancun

On the beach.A stay at this Zona Hotelera resort places you within 3 miles (5 km) of La Isla Shopping Mall and 6 miles (10 km) of Aquaworld. El Rey Ruins is within 6 miles (10 km) and Plaza Las Americas is within 9 miles (15 km).
View more Resorts in CancunOpens in a new window

What's nearby

  • Cancun Convention Center - 3 min walk
  • Gaviota Azul Beach - 3 min walk
  • Forum Beach - 4 min walk
  • Cancun Interactive Aquarium - 4 min drive
  • La Isla Shopping Mall - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • Hooters - 3 min walk
  • Mandala - 3 min walk
  • Krystal Cancún - 1 min walk
  • Coral Café - 2 min walk
  • Monkey Business - 3 min walk

About this property

Krystal Cancun

Family-friendly beachfront resort connected to the convention center with 4 restaurants
Krystal Cancun offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

There are 5 meeting rooms available. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Krystal Cancun. Limited free parking is available on a first-come, first-served basis.

This Cancun resort is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 4 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 270 for adults and MXN 135 for children
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas
  • Yoga classes

Accessibility

  • Elevator (36 inch wide door)

Room amenities

Entertainment

  • LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 270 for adults and MXN 135 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

How close is Krystal Cancun to the airport?

Krystal Cancun is 15.6 mi (26-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Krystal Cancun?

As of May 27, 2024, prices found for a 1-night stay for 2 adults at Krystal Cancun on May 28, 2024 start from $161.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Krystal Cancun have an airport shuttle?

Airport shuttle services are not available at Krystal Cancun.

How close is Krystal Cancun to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Krystal Cancun offer free breakfast?

Free breakfast isn’t provided at Krystal Cancun, but buffet breakfast is offered for a fee of MXN 270 for adults and MXN 135 for children. It's available every day from 6:30 AM to 11:30 AM.

Is there a casino at Krystal Cancun?

No, there is no casino at this resort, but PlayCity Casino (9-min drive) and Royal Yak Casino and Sports Book (10-min drive) are nearby.

What time is check-in at Krystal Cancun?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Krystal Cancun?

This resort offers free self parking and valet parking.

Does Krystal Cancun have a pool?

Krystal Cancun features an outdoor pool and a children's pool.

Does Krystal Cancun have a restaurant?

There are 4 onsite restaurants, offering options like Mexican cuisine and a poolside location.

Does Krystal Cancun have a spa?

This resort has a spa, which features mani/pedis, body scrubs, and body wraps.

How close is Krystal Cancun to downtown Cancun?

Krystal Cancun is 2.9 mi away from Avenida Kukulkan.

Krystal Cancun Reviews

Reviews

6.8
Rating 10 - Excellent. 465 out of 1446 reviews" "
Rating 8 - Good. 300 out of 1446 reviews" "
Rating 6 - Okay. 217 out of 1446 reviews" "
Rating 4 - Poor. 194 out of 1446 reviews" "
Rating 2 - Terrible. 270 out of 1446 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Wesley

Liked: Cleanliness
Stayed 4 nights in Feb 2024

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

ERNIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was ideal if you like nightlife. The Krystal Cancun is near many nightclubs and bars, shopping, restaurants. The resort has nice pools and the beach was amazing. I highly suggest getting a room with "Beach View" totally worth it.
Stayed 1 night in Feb 2024

8/10 Good

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Mary Jane

Traveled with group
Disliked: Property conditions & facilities
We have an okay stay during our Cancun trip. The only problem was the bathroom had a problem with flushing and made a noise. They tried to fix it but still didn’t make a difference. The location was great and close to different restaurants. The rooms don’t have a smart TV. Otherwise, it was okay.
Stayed 2 nights in Feb 2024

4/10 Poor

Nicole

Traveled with partner
Disliked: Amenities, property conditions & facilities
Check in was a nightmare, waited in a long line, only to be told our room wasn't ready. Then told to come back at 3 and wait in line again! Lobby dreary, no live music or entertainment, very disappointing. We were in room 1565, the noise at night from the nightclubs was unbearable, luckily I bring ear plugs cuz my husband snores. Hotel is run down and old toilet hardly ever flushed. Breakfast buffet was average service was ok. The beach area was the only positive thing here, I will not be returning.
Stayed 4 nights in Feb 2024

6/10 Okay

George, Gilbert

Traveled with family
Liked: Staff & service, amenities
Classic you get what you paid for scenario … older property with persistent elevator issues and a severe lack of ice options (no machines and only available from the bar when it is open).
Stayed 5 nights in Feb 2024

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location right on the beach near the shops.
Stayed 4 nights in Jan 2024

10/10 Excellent

Gabrella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay! Food was delicious my favorite was ofc starbucks downstairs in lobby! Many food options in hotel. Walk outside & everything is within 2 minutes of walking very convenient. Loved it all.
Stayed 5 nights in Jan 2024