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4.8 out of 5

"Live Aqua Cancun is a great get away to relax, forget about your problems, and get pampered like no other place. I honestly can't say enough praisewo ... " More

By a verified traveler on Wed 11 May 2022

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Hotel Description

5-star beachfront property near Chac Mool Beach

Beachside getaway

With a stay at this Zona Hotelera property, you'll be well placed to visit La Isla Shopping Mall and Costa Occidental de Isla Mujeres National Park, both within half a mile (1 km). Chac Mool Beach and Aquaworld are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 8 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy the 7 outdoor pools and perks like free valet parking and free WiFi.

Free WiFi, iPod docks

The 371 soundproofed guestrooms offer free WiFi and iPod docks. Other amenities include balconies, sitting areas, and Smart TVs with satellite channels.

Premium Room, 1 King Bed, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$505* Per night/room Jun 3 - Jun 4

Suite (Honey Moon)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Tierra)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Viento)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 1 King Bed, Non Smoking, Oceanfront (Aqua Club)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, Terrace, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Live Aqua Beach Resort Cancún - All Inclusive - Adults Only ratings based on 35 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Live Aqua Beach Resort Cancún - All Inclusive - Adults Only

Everyone (15) Couples (12) Family (6)
5 out of 5
Live Aqua Cancun is a great get away to relax, forget about your problems, and get pampered like no other place. I honestly can't say enough praiseworthy things about the staff... from the person checking you in, the guy taking you bagging and showing your room, to the butlers (if you choose Aqua Club) and the waiters & bartenders. I can't name everyone who helped us, but Gustavo and Ruddy (butlers) where the biggest help to us, The kindness Marco the waiter and Little Smiles at bingo in the pool. The staff as a hole made our vacation almost perfect.

Posted by on May 11, 2022

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5 out of 5
The hotel is so peaceful. The staff is very friendly. This is by far the best experience I’ve ever had staying at a all inclusive! My only complaint is they do not provide a shuttle from airport to hotel. That part is very stressful because taxi’s try to take advantage of foreigners coming into Cancun. They charge $75. Just to take us to the hotel.

Posted by on May 6, 2022

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Comment from Hotel Management

May 9, 2022 by Alfredo Santamaria

Thank you so much for sharing your comments on your recent stay at Live Aqua Cancun. I am happy to read that your overall experience was enjoyable, it is wonderful to read that we managed to exceed the expectations you arrived with. Thank you as well for sharing your suggestions we will be sure to take them into account in order to maintain our guests completely satisfied every time they decide to visit. We hope to see you again in the near future. Sincerely, Alfredo Santamaría General Manager.

4 out of 5
The resort was great. Great food, friendly staff, pool areas were amazing. The only downside was that fact that we were approached by a staff member to give is a "tour" of the resort. We quickly realized this was more of a sales pitch to try to sell us a timeshare (although they didn't call it that). We lost half-day speaking to these people. After we said we were not interested, they kept insisting. We basically had to get up and go. If this is not for you, just say NO from the get go. Other than that, it was a fabulous stay.

Posted by on Mar 23, 2022

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Comment from Hotel Management

Mar 29, 2022 by Alfredo Santamaria

Dear Erica, thank you so much for your preference! I really appreciate all your comments in your review regarding our food quality, services and our magnificent staff. Of course I will take your feedback, which is very important for me and for all the staff at Live Aqua Cancun. Once again, I remain at your service,

5 out of 5
Amazing!!! Best resort, best service, best food... love it, cant wait to go back

Posted by , from the colony on Sep 16, 2021

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Comment from Hotel Management

Sep 21, 2021 by Alfredo Santamaria,

Dear Sergio, thank you very much for taking the time to share your experience; it’s a privilege to know that Live Aqua did more than live up to your expectations. We would love to welcome you back in the future!

5 out of 5
The resort is beautiful. Several pools and restaurants make it the perfect place for a safe, comfortable and relaxing vacation.

Posted by on Aug 17, 2021

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Comment from Hotel Management

Aug 20, 2021 by Alfredo Santamaria,

Thank you! I appreciate your valuable review of our hotel and your comments from your recent stay with us. It is a pleasure for me to know that your experience at Live Aqua Cancun exceeded your expectation. It will be an honor to have you as our guest again, In laa'kech!

5 out of 5

Posted by on Jul 16, 2021

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Comment from Hotel Management

Jul 27, 2021 by Alfredo Santamaria,

Thank you so much for your preference! We look forward to seeing you soon,

5 out of 5
Very clean and friendly. Would recommend.

Posted by on Jun 22, 2021

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Comment from Hotel Management

Jun 23, 2021 by Alfredo Santamaria,

Thank you so much for your preference! We look forward to seeing you in the near future, In laa'kech!

5 out of 5

Posted by on Apr 7, 2021

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Comment from Hotel Management

Apr 22, 2021 by Alfredo Santamaria,

Thank you for your preference! It was a pleasure to have been your hosts. Best Regards,

5 out of 5
Awesome place and a great staff. 4 th trip and we return

Posted by on Apr 6, 2021

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Comment from Hotel Management

Apr 8, 2021 by Alfredo Santamaria,

Thank you so much for your preference and for your loyalty! See you on your next time!

5 out of 5

Posted by on Apr 4, 2021

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Comment from Hotel Management

Apr 22, 2021 by Alfredo Santamaria,

Thank you for taking the time to review your excellent experience. We do hope to have the privilege to host you once again in the near future. Regards,

About the Live Aqua Beach Resort Cancún - All Inclusive - Adults Only

Location Blvd. Kukulcan KM.12.5, Zona Hotelera, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities

Entertainment

  • Onsite entertainment and activities

Not included

  • Spa/beauty facilities and services
  • Offsite tours
  • Gratuities

  • 24-hour room service
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Additional gratuities accepted
  • Gratuities not included
  • Fitness facilities included
  • All meals included
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Offsite tours not included

Property Features

Live Aqua Beach Resort Cancún - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Live Aqua Beach Resort Cancún - All Inclusive - Adults Only you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This all-inclusive property also offers a health club, a steam room, and a garden. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Cancun property.

  • 1 building
  • 371 guestrooms or units
  • 9 levels
  • 8 dining venues
  • 3 bars or lounges
  • Built in 2005
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Live Aqua Beach Resort Cancún - All Inclusive - Adults Only offers 371 accommodations with iPod docking stations and DVD players. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 65-inch Smart televisions come with premium satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include showers, bathrobes, slippers, and designer toiletries. This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony
  • Sitting area
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

SIE7E - Overlooking the ocean and pool, this buffet restaurant serves breakfast, lunch, and dinner.

AZUR - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Open daily.

MB - This fine-dining restaurant serves dinner only. Open daily.

Varenna - This bistro specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

7 outdoor swimming pools are on site along with a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Yoga classes/instruction on site

Spa Services

Spa Aqua has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including hydrotherapy and thalassotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 11:00 PM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: MXN 2000 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 44 lbs
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Onsite parties or group events are strictly prohibited

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Onsite parties or group events are strictly prohibited.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Staffed front desk
  • Events/parties not allowed
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night
  • Sanitation services: MXN 31.75 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 2000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aqua All Inclusive
  • Aqua Cancun All Inclusive
  • Cancun All Inclusive Live Aqua
  • Cancun Aqua
  • Live Aqua Adults Only
  • Live Aqua Adults Only All Inclusive
  • Live Aqua Cancun Adults Only
  • Live Aqua Cancun All Inclusive
  • Live Cancun All Inclusive
  • Live Aqua Cancun Adults All Inclusive Hotel
  • Live Aqua Adults All Inclusive Hotel
  • Live Aqua Cancun Adults All Inclusive
  • Live Aqua Adults All Inclusive
  • Live Aqua Cancun Adults
  • Live Aqua Beach Resort Cancún All Inclusive Adults Only
  • Live Aqua Beach Resort Cancún Adults Only All Inclusive
  • Live Aqua Cancun Adults Only All Inclusive
  • Live Aqua Beach Resort Cancún All Inclusive Adults Cancun
  • Live Aqua Beach Resort Cancún All Inclusive Adults
  • Live Aqua Beach Cancún All Inclusive Adults Cancun
  • Live Aqua Beach Cancún All Inclusive Adults
  • Live Aqua Cancun Inclusive

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

The property is a member of Preferred Hotels & Resorts.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.