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4.7 out of 5

"It was a brief stay but the staff made us feel wecime and at ease from moment we walked through the front doors. Friendly, charismatic staff and be ... " More

By a verified traveler on Thu 09 Aug 2018

Hotel Description

5-star beachfront hotel near Tortuga Beach

Beachside getaway

Within a 10-minute walk of this Zona Hotelera hotel, you'll find Cancun Interactive Aquarium and La Isla Shopping Mall. Aquaworld and Forum Beach are also within 3 miles (5 km).

All-inclusive

This all-inclusive hotel features a full-service spa, a nightclub, and 8 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy the 7 outdoor pools and perks like free valet parking and free WiFi.

Free WiFi, iPod docks

Boasting comforts such as Egyptian cotton sheets and down comforters, the 371 guestrooms offer thoughtful touches like bathrobes and slippers. Other amenities include free WiFi, balconies, and Smart TVs with satellite channels.

Premium Room, 1 King Bed, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$431* Per night/room Feb 18 - Feb 19

Suite (Honey Moon)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Tierra)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Viento)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 1 King Bed, Non Smoking, Oceanfront (Aqua Club)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, Terrace, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Live Aqua Beach Resort Cancún - All Inclusive - Adults Only ratings based on 251 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Live Aqua Beach Resort Cancún - All Inclusive - Adults Only

Everyone (81) Couples (30) Family (9)
4 out of 5
The Staff that was there was excellent but since we have been there 3 times before we could tell they were under staffed. They discontinued the afternoon and evening buffet and it was difficult to find a restaurant without a 45 minute to 2 hour wait. Our room was amazing and we had a wonderful stay in spite of the dinning issues.

Posted by on Dec 10, 2019

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Comment from Hotel Management

Dec 12, 2019 by Alfredo Santamaría

It is a pleasure for me to know that your experience at Live Aqua Cancun exceeded your expectations; our number one priority is to make every guest experience exceptional and unique as it can be, thank you for letting us know how memorable and special your stay was with us. We are looking forward to welcome you back in the not too distant future. Warm Greetings, Alfredo Santamaría General Manager

5 out of 5

Posted by on Nov 17, 2019

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Comment from Hotel Management

Nov 20, 2019 by Alfredo Santamaria

Thank you very much for your comments regarding your recent stay. I am pleased to know you enjoyed all aspects of our Resort, especially the Spa. We are looking forward to the opportunity to welcome you back. Do not hesitate to contact us for any pre-arrival arrangements. In Laa'kech, Alfredo Santamaria General Manager

4 out of 5

Posted by on Nov 5, 2019

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Comment from Hotel Management

Nov 11, 2019 by Alfredo Santamaria,

Thank you for your preference! It was a pleasure to have been your hosts. Best Regards,

5 out of 5
All staff at Live Aqua are welcoming. They make you feel at home and are very attentive and helpful.

Posted by on Nov 4, 2019

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Comment from Hotel Management

Nov 20, 2019 by Alfredo Santamaria

Thank you very much for your kind comments regarding the service about our staff. We are very proud of them and they are very our first presentation. Thanks again, hopefully we can see you again in the near future. Alfredo Santamaria General Director

5 out of 5
The staff was wonderful! Thanks Alejandra (manager) David (Beach and restaurant server) Fernando (restaurant server), Donnie, Guillermo and Yerania (5th floor lounge)(reception) for your excellent service. Unbelievable clean hotel- rooms, lobby and restaurants. Many gluten free options. Thanks for a wonderful vacation!

Posted by on Oct 28, 2019

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Comment from Hotel Management

Oct 31, 2019 by Alfredo Santamaría

Thank you for your comments! We are always giving our best, and I am sure that Alejandra, David, Yerania, Fernando, Donnie, and Guillermo will appreciate your kind words about their job. Alfredo Santamaría General Director

5 out of 5
Our stay was perfect! Every single petson from check in to check out was amazing. The room was very clean every day and everything was in good working order. The food was excellent in every restaurant we went to.It was the best all inclusive resort food tht we have ever had. The pools and beach areas were very nice.We never had any trouble finding a lounge chair and fresh warm towels were always plentiful. Special shout out to our concierge Maida.She was very warm and helpful. Also the bartenders and waiters at the pool club were the best.Special thanks to Marysol.She treated us like family. Rodrigo,the bartender at AKA was great.He made a killer smoked Old Fashion. Also Carlos at the coffee shop was very kind and efficient. The staff at Casino night was very bubbly abd made the night enjoyable.Thanks to Kenya. We will not hesitate to cone back.

Posted by , from Westfield NJ on Oct 26, 2019

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Comment from Hotel Management

Oct 31, 2019 by Alfredo Santamaría

Thank you very much Linda, for such a nice review about your stay in Live Aqua Cancun. We are very glad to know that the family of members have treated you rightly and we are hoping you to come back. Alfredo Santamaría Director General

5 out of 5
Close to perfect but: 1) No bar in the room, only soft drinks in the refrigerator. Not that I needed it but a similar resort (Riu) has it. 2) I am not a sensitive person but the mint and eucalyptus scent in some places was excessive/annoying. Another person mentioned this in her/his review but I thought that she/he is maybe too sensitive. 3) The food was very good but the menu was a la carte and the same all week. 4) No shows. The other 4 resorts I’ve visited in Cancun have daily shows. Greetings to the Mediterranean restaurant chef, Samson - ***** for the food.

Posted by on Sep 5, 2019

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5 out of 5
I love how nice the staff is. Everyone there goes out of their way to help you have an amazing vacation.

Posted by on Aug 29, 2019

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Comment from Hotel Management

Aug 30, 2019 by Alfredo Santamaría

Thank you so much for your positive review. We are pleased to read that we accomplished on our mission to make your holiday a pleasant one. InLaa'Kech Alfredo Santamaría General Director

5 out of 5
Great location, access to beach, staff was friendly, food was average, had better food at other resorts, service was great, Arabi was excellent.

Posted by , from Tennessee on Aug 26, 2019

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Comment from Hotel Management

Aug 26, 2019 by Alfredo Santamaría

Thank you so much for your positive review. We are pleased to read that we accomplished on our mission to make your holiday a pleasant one. InLaa'Kech Alfredo Santamaría General Director

5 out of 5
One word, staff. They were everything and more. They really go out of their way to make your stay as enjoyable as possible. Highly recommend.

Posted by on Aug 22, 2019

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Comment from Hotel Management

Aug 23, 2019 by Alfredo Santamaria,

Thank you very much for your kind preference. Your contribution is valuable to us. We hope to see you soon, Regards,

About the Live Aqua Beach Resort Cancún - All Inclusive - Adults Only

Location Blvd. Kukulcan KM.12.5, Zona Hotelera, Cancun, QROO 77500

All-inclusive Details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities

Entertainment

  • Onsite entertainment and activities

Not included

  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Gratuities

  • 24-hour room service
  • Onsite entertainment and activities included
  • Buffet and à la carte dining
  • Additional gratuities accepted
  • Airport transfers not included
  • Gratuities not included
  • Fitness facilities included
  • All food and beverages included
  • Laundry/dry cleaning services not included
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Offsite tours not included

Property Features

Live Aqua Beach Resort Cancún - All Inclusive - Adults Only is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Live Aqua Beach Resort Cancún - All Inclusive - Adults Only you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 8 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This all-inclusive hotel also offers a health club, a steam room, and a garden. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Cancun hotel.

  • 1 building
  • 371 guestrooms or units
  • 9 levels
  • 8 dining venues
  • 3 bars or lounges
  • Built in 2005
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Live Aqua Beach Resort Cancún - All Inclusive - Adults Only offers 371 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to balconies. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. Smart televisions come with premium satellite channels and video-game consoles. Coffee/tea makers and minibars are provided. Bathrooms include showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Gaming console
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

SIE7E - Overlooking the ocean and pool, this buffet restaurant serves breakfast, lunch, and dinner.

AZUR - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mediterranean cuisine and serves lunch and dinner.

MB - This fine-dining restaurant serves dinner only.

Varenna - This bistro specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

7 outdoor swimming pools are on site along with a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Volleyball on site
  • Yoga classes/instruction on site

Spa Services

Spa Aqua has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including hydrotherapy and thalassotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Onsite parties or group events are strictly prohibited.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Onsite parties or group events are strictly prohibited.

  • Debit cards not accepted
  • Events/parties not allowed
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 25.35 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Aqua All Inclusive
  • Aqua Cancun All Inclusive
  • Cancun All Inclusive Live Aqua
  • Cancun Aqua
  • Live Aqua Adults Only
  • Live Aqua Adults Only All Inclusive
  • Live Aqua Cancun Adults Only
  • Live Aqua Cancun Inclusive
  • Live Aqua Cancun All Inclusive
  • Live Cancun All Inclusive
  • Live Aqua Cancun Adults All Inclusive Hotel
  • Live Aqua Adults All Inclusive Hotel
  • Live Aqua Cancun Adults All Inclusive
  • Live Aqua Adults All Inclusive
  • Live Aqua Cancun Adults
  • Live Aqua Beach Resort Cancún Adults Only All Inclusive
  • Live Aqua Cancun Adults Only All Inclusive
  • Live Aqua Beach Resort Cancún All Inclusive Adults Cancun
  • Live Aqua Beach Resort Cancún All Inclusive Adults
  • Live Aqua Beach Cancún All Inclusive Adults Cancun
  • Live Aqua Beach Cancún All Inclusive Adults
  • Live Aqua Cancun Inclusive

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Added Benefits

Book a stay in a "Suite" room type and receive free use of a pool cabana with a 20-minute massage daily.


Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.