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"The hotel was clean and staff very attentive. The property is small and the beach very small. " More

By a verified traveler on Tue 25 Feb 2020

Hotel Description

3.5-star beachfront property near Puerto Cancun Marina Town Center

On the beach

With a stay at this Zona Hotelera property, you'll be within 2 miles (3 km) of Puerto Cancun Marina Town Center and 6 miles (10 km) of Plaza Las Americas. La Sagrada Familia Parish and Las Plazas Outlet Cancun are also within 6 miles (10 km).

All-inclusive

A full-service spa, 4 restaurants, and an outdoor pool are all featured at this all-inclusive property. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. Families will appreciate the children's club, onsite laundry facilities, and free childcare.

Plasma TVs

The 133 guestrooms offer free minibar items, room service, and plasma TVs. Coffee/tea makers, ceiling fans, and hair dryers are also available.

Double Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$176* Per night/room Mar 2 - Mar 3

Junior Studio Suite, Hot Tub, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

2x2 interconnecting rooms

Bed Count 1 King Bed Maximum Occupancy 7 Max

Double Room, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double Room, Terrace

Bed Count 1 King Bed Maximum Occupancy 4 Max

Occidental Costa Cancún All Inclusive ratings based on 42 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Occidental Costa Cancún All Inclusive

Everyone (18) Couples (7) Family (18)
1 out of 5

Posted by on Nov 30, 2020

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Comment from Hotel Management

Dec 1, 2020 by General Manager

Dear Anonymous, We would like to thank you for choosing Occidental Costa Cancún for your vacation. We are deeply sorry to know that we did not meet your expectations, if you would like to share with us your comments we will appreciate, these ones help us to improve our services. We hope to have the opportunity to welcome you again. Sincerely

3 out of 5
The hotel was clean and staff very attentive. The property is small and the beach very small.

Posted by on Feb 25, 2020

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Comment from Hotel Management

Feb 25, 2020 by General Management Assistant.

Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.

4 out of 5
It is good place compared at the price. It has everything and food/drinks were served all the time, very accessible! They have snack bar and provide food next to swimming pool just in case you wanna get a bite. The only down side of this place is sometimes the staff tried to sell some packages for travel or activity, we rejected but they keep promoting every time see us. Understand it is their work however make me feel a little stress. Otherwise everyone is friendly and food/drink is 100% included

Posted by , from New York City on Jan 31, 2020

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Comment from Hotel Management

Feb 3, 2020 by General Management Assistant.

Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.

4 out of 5
Overall great experience perfect restaurants, beach bar.

Posted by on Jan 10, 2020

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Comment from Hotel Management

Jan 10, 2020 by General Management Assistant.

Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.

4 out of 5
Travelocity lists a $500 resort allowance for this booking but the hotel actually just gives up-to $500 in savings from discounted services you must purchase. The wording is misleading, I think, on Travelocity's part.

Posted by on Dec 3, 2019

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Comment from Hotel Management

Dec 3, 2019 by General Management Assistant.

Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.

2 out of 5
I did not like their rooms. I have been to cancun before and the rooms are big with a living room space with a couch and a balcony. the room and the bathroom are small compared to other resorts i have been

Posted by , from NYC on Oct 31, 2019

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Comment from Hotel Management

Oct 31, 2019 by General Management Assistant.

We feel you will not enjoy your stay to the fullest; We will try to solve the problem indicated. Thanks for your opinion.

5 out of 5
Me encanta el servicio de las personas que trabajan en el hotel. La comida puede trabajar un poco en el buffet ya que muchas de las veces que fui a comer tenía mas comida americana que de lo demás.... HACE FALTA MÚSICA O UNA DISCOTECA EN EL LUGAR. GRACIAS

Posted by on Oct 24, 2019

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Comment from Hotel Management

Nov 21, 2019 by General Management Assistant.

Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.

4 out of 5
The staff was friendly and helpful, the property was clean , and the food quality was good. The only thing I did not enjoy was that as soon as we were checked in we were sent to the concierge and she immediately set us up for a vacation club tour at a nicer resort. It made us feel as if we got a lesser deal staying at this hotel. That was our first trip to Cancun and we didn’t even know what was available to do in the area. We had no intention of signing up for the vacation club and sure didn’t come to Cancun to waste my time on a tour of one. The only thing that made it better was the fact that the tour agent was very nice and helpful.

Posted by on Oct 13, 2019

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Comment from Hotel Management

Oct 13, 2019 by General Management Assistant.

Thank you very much for your rating, it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.

5 out of 5
The best are the people that work there, always smiling and ready to please you. Alberto y Lucio on the beach bar great people always reaching for anything you ask and delivering. As the rest of the people in the buffet, the waitress around the pool amazing people in general thanks guys and gal you make our vacation perfect.

Posted by on Sep 30, 2019

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Comment from Hotel Management

Nov 21, 2019 by General Management Assistant.

Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.

5 out of 5
Great service and friendly staff and a good location.

Posted by on Sep 22, 2019

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Comment from Hotel Management

Sep 23, 2019 by General Management Assistant.

Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.

About the Occidental Costa Cancún All Inclusive

Location Blvd. Kukulcan Km 4.5, Cancun, QROO 77500

Renovations + Closures

We're sorry, properties in this area are unavailable for the dates you selected.

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and beverages included
  • Room service during certain hours (limited menu)

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite live performances

Not included

  • Premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for room service
  • Laundry/dry cleaning services
  • Offsite tours

  • Taxes included
  • Gratuities included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • All food and beverages included
  • Food and beverage restrictions apply
  • Laundry/dry cleaning services not included
  • Limited meals offered through room service
  • Surcharge for room service
  • Room service during certain hours
  • Offsite tours not included
  • All non-motorized water sports included
  • Onsite live performances included

Property Features

Occidental Costa Cancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Occidental Costa Cancún All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like parasailing and kayaking. Free breakfast is served daily. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a children's club, an outdoor pool, and a fitness center. You'll have access to the outdoor pool at a partner property. Free self parking is available. This 3.5-star Cancun property is smoke free.

  • 133 guestrooms or units
  • 3 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1994
  • Buffet breakfast (free)
  • Bar by the pool
  • Deli
  • Supervised kid's activities (free)
  • Kid's club
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (21.4 km / 13.3 mi)
  • Parking: Free self parking

Room Amenities

Occidental Costa Cancún All Inclusive offers 133 accommodations with safes and hair dryers. Plasma televisions are featured in guestrooms. Coffee/tea makers and free minibar items are provided. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and ceiling fans. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (free)
  • In-room dining
  • Plasma television
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

La Claraboya - This restaurant specializes in seafood. Reservations are required.

México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.

La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.

Albatros - This buffet restaurant specializes in international cuisine. Open daily.

Room service is available.

Nearby Activities

Recreational amenities at the property include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Fitness classes on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Parasailing on site
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, zenserenz. Services include hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily.

  • Hot stone massage
  • Sauna in spa
  • Spa tub in spa
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours

Hotel Names

  • Barcelo All Inclusive Cancun
  • Barcelo Cancun All Inclusive
  • Barcelo Cancun Costa
  • Barcelo Costa
  • Barcelo Costa All Inclusive
  • Barcelo Costa Cancun
  • Occidental Costa Cancún All Inclusive All-inclusive property
  • Cancun Costa
  • Cancun Costa Barcelo
  • Costa Barcelo Cancun
  • Barcelo Costa Cancun Hotel Cancun
  • Barcelo Costa Cancun Mexico
  • Costa Real Cancun
  • Gran Costa Real
  • Occidental Costa Cancún All Inclusive Cancun
  • Occidental Costa Cancún Cancun
  • Occidental Costa Cancún
  • Occintal Costa Cancún Inclusi
  • Occidental Costa Cancún All Inclusive Cancun
  • Occidental Costa Cancún All Inclusive All-inclusive property

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.