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4.6 out of 5

"We stayed 3 nights, beautiful Hotel, very clean, services is excellent, I will stay again , the only thing negative was that the air condition wasn't ... " More

By a verified traveler on Tue 04 Sep 2018

Hotel Description

4-star beachfront property near Tortuga Beach

On the beach

Within a 10-minute walk of this Zona Hotelera property, you'll find Caracol Beach and Cancun Convention Center. Forum Beach and Delphinus Dreams are also within half a mile (1 km).

All-inclusive

A full-service spa, 7 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Enjoy a day at the beach snorkeling, or relax with sun loungers. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like buffet breakfast and free self parking.

Free WiFi, balconies

The 372 guestrooms feature thoughtful touches like bathrobes and slippers, while sitting areas and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, balconies, and flat-screen TVs with satellite channels.

Junior Suite (B2C)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite Jacuzzi Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Jacuzzi Ocean View Brazil

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Jetted Tub, Ocean View (B2C)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Ocean View (B2C)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Riu Palace Las Americas All Inclusive - Adults Only ratings based on 456 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riu Palace Las Americas All Inclusive - Adults Only

Everyone (108) Couples (29) Family (10)
5 out of 5
Property is beautiful, very clean and the staff is extremely helpful with any questions.

Posted by , from Sicklerville on Jan 5, 2020

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5 out of 5
The property is absolutely beautiful. The staff is incredible. We were there for New Year's. They put on a buffet that was absolutley stunning. Every type of seafood, stesks, sudhi, etc, etc. We are very impressed with the value we received.

Posted by , from Wyoming on Jan 5, 2020

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4 out of 5
Beach access is the most important amenity for me as a traveler. This beach was clean with plenty of space for guests during a busy time of day approximately 120 yards on one side and 40 Yards under the active pool area. However the smaller area was partly rocky. My husband thought the water was too cold for swimming (Dec. 30 - Jan 4). I on the other hand thought the beach was refreshing and great to swim in. The stall was so friendly and available for drink orders which is huge plus. Also, loved the layout of the hotel. All the restaurants were on one side and food was mostly delicious with huge variety. My husband has bad feet which makes walking painful so the small, u-shape of the hotel made access to everything easy and convenient. Although my husband did complain there weren’t enough restrooms. Basically one on one side of the hotel and one on the other. The room is a little musty but we were on the first floor and I have an extremely sensitive nose. The bed is firm and pillows are soft.

Posted by on Jan 4, 2020

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4 out of 5
Great beach. Good food. For the most part outstanding service. There were a couple of bad apples, but overall all others went out of their way to ensure a pleasant time.

Posted by , from New York, NY on Jan 3, 2020

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3 out of 5
Property was okay. Had a funky smell. Staff was excellent. Food was sub par.

Posted by , from Colorado Springs on Dec 18, 2019

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5 out of 5
This was my 30th time at this property and I have always been treated like family there. The atmosphere is tremendous, food was great and the service was spectacular. The entertainment staff are my true family and I love them so much. Every stay has been wonderful and this one didn't disappoint.

Posted by on Oct 28, 2019

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5 out of 5

Posted by on Oct 4, 2019

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5 out of 5
Service was incredible.. Food was fabulous... Facility is beautiful & extremely clean. I can't wait to return, longer stay next trip!

Posted by on Sep 1, 2019

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2 out of 5
Bed Sheets had stains, blow dryer did not work, poor drainage in shower and sink, hairs on towels- staff was informed however when we returned to the room they have placed the the sheets on, blow dryer not working still and drainage still bad. Pool closed at 7 pm, like really? Entertainment was not all that great however food was good.

Posted by on Aug 26, 2019

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3 out of 5

Posted by on Aug 15, 2019

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About the Riu Palace Las Americas All Inclusive - Adults Only

Location Blvd. Kukulcan, Km 8.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • Scuba lessons included
  • In-room liquor dispensers
  • All non-motorized water sports included
  • Snorkeling included

Property Features

Riu Palace Las Americas All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Palace Las Americas All Inclusive - Adults Only offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a sauna. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Business amenities include limo/town car service and a meeting room. Spa services, tour/ticket assistance, and barbecue grills are also featured at Riu Palace Las Americas All Inclusive - Adults Only. Free self parking is available. A complete renovation of Riu Palace Las Americas All Inclusive - Adults Only was completed in October 2016. Smoking is allowed in designated areas at this Art Deco Cancun property.

  • 1 building
  • 372 guestrooms or units
  • 8 levels
  • 7 dining venues
  • 5 bars or lounges
  • 195 sq m of conference space
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (24 km / 14.9 mi)
  • Parking: Free self parking

Room Amenities

Riu Palace Las Americas All Inclusive - Adults Only offers 372 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Don Roberto - This buffet restaurant serves breakfast, lunch, and dinner.

Sakura - This diner specializes in Japanese cuisine and serves lunch only. Open daily.

Los Arcos - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Krystal - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Black & White - This steakhouse serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Kayaking on site
  • Personal motorized watercraft on site
  • Scuba diving nearby

Spa Services

Renova Spa has massage/treatment rooms. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Caters to adults only

Hotel Names

  • Riu Americas
  • Riu Las
  • Riu Las Americas
  • Riu Las Americas All Inclusive
  • Riu Las Americas Palace
  • Riu Palace Las
  • Riu Palace Las Americas
  • Riu Palace Las Americas All Inclusive Adults Cancun
  • Riu Palace Las Americas All Inclusive Cancun
  • Riu Palace Las Americas Cancun
  • Riu Palace Las Americas All Inclusive Adults
  • Riu Palace Las Americas Adults Cancun
  • Riu Palace Las Americas Adults
  • Riu Palace Las Americas All Inclusive
  • Riu Palace Las Americas All Inclusive Adults Only
  • Riu s Americas Inclusive Adul
  • Riu Palace Las Americas All Inclusive - Adults Only Cancun

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.