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4.2 out of 5

"Highly Recommend this resort. Staff are super friendly. Resort is kept cleaned at all times. Food is great, beach is clean. & alcohol is perfect!! " More

By a verified traveler on Wed 27 Apr 2022

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Hotel Description

4-star beachfront property near Tortuga Beach

Beachside getaway

With a stay at this Zona Hotelera property, you'll be well placed to visit Langosta Beach and Tortuga Beach, both within half a mile (1 km). Playa Tortugas and Costa Occidental de Isla Mujeres National Park are also within 3 miles (5 km).

All-inclusive

A full-service spa, 7 restaurants, and 5 outdoor pools are all featured at this all-inclusive property. Enjoy a day at the beach kayaking, or relax with sun loungers. There's fun for all ages with a free kid's club and a playground, and families will appreciate the onsite laundry facilities.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 562 guestrooms also offer free WiFi and balconies. Other amenities include sitting areas, 24-hour room service, and flat-screen TVs with satellite channels.

Junior Suite (U)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$330* Per night/room May 30 - May 31

Junior Suite Villa, Bañera Hidromasaje, Vista Piscina (M)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Villa, Bañera Hidromasaje, Vista Jardín (M)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Superior, Ocean View (U)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite, Jetted Tub, Ocean View (U)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite (M)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riu Palace Peninsula All Inclusive ratings based on 107 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riu Palace Peninsula All Inclusive

Everyone (39) Couples (31) Family (31)
5 out of 5
Very good

Posted by , from CALIFORNIA on Apr 28, 2022

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5 out of 5
Highly Recommend this resort. Staff are super friendly. Resort is kept cleaned at all times. Food is great, beach is clean. & alcohol is perfect!!

Posted by on Apr 27, 2022

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5 out of 5
Hotel very clean, beds are comfortable, variety of food and the stuff excellent Everything tiptop

Posted by , from CHICAGO on Apr 22, 2022

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4 out of 5
Overall a really great experience. Everything was clean, safe, and enjoyable. The rooms were average. However the pools, food, and staff made up for that. We would recommend staying again.

Posted by on Apr 14, 2022

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Comment from Hotel Management

May 6, 2022 by Riu Palace Península Online Reputation Manager

Dear Jeremy Joseph, Thank you very much for choosing us! It is such great news to read you loved your stay. Also, thank you for your outstanding rating, it does makes us want to continue working for wonderful guests like you. Loving wishes, Jeremy! Hotel Riu Palace Península Online Reputation Manager

4 out of 5
Very nice hotel with friendly personnel. Dining options are wonderful and menus are great with lots of options. I do recommend

Posted by on Apr 10, 2022

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Comment from Hotel Management

Apr 29, 2022 by Online Reputation Manager

Dear Nataliya, We enjoyed reading your generous review of our Hotel Riu Palace Peninsula. It was a pleasure having you stay with us and we are glad that you enjoyed all aspects of our property. We look forward to welcoming you again in one of our worldwide premises. Best wishes, Hotel Riu Palace Peninsula Online Reputation Manager

5 out of 5
Probably one of the best hotels for all inclusive, food and drinks are really good, the location cannot be beat because its close to center but far enough if u want a quiet stay. Pools are top notch and the view just cannot be beat. Honestly i have no complaints

Posted by on Apr 10, 2022

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Comment from Hotel Management

Apr 11, 2022 by Online Reputation Manager

Dear José Thank you for your excellent rating! Your satisfaction makes us happy and we will share your praise with our director. We are very pleased that our house has been positively remembered and we hope to see you again. With our best wishes we remain, Hotel Riu Palace Peninsula Online Reputation Manager

4 out of 5
Almost everything is perfect, stupid covid mask required while taking food in case you don’t have with you they don’t have one to give you, so you have to go back in room to get or no food. Everything else is perfect

Posted by on Mar 18, 2022

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5 out of 5
super safe, you can go with your kids , service is amazing

Posted by on Mar 11, 2022

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4 out of 5
Overall great place to visit!

Posted by on Mar 8, 2022

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5 out of 5
everything was amazing from the room to all the excellent food and the extensive cleaning that happens constantly

Posted by on Mar 5, 2022

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About the Riu Palace Peninsula All Inclusive

Location Blvd Kukulkan, Km 5.5 Lote 6-C, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Scuba-diving lessons
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Entertainment

  • Onsite entertainment and activities

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • Scuba lessons included
  • In-room liquor dispensers
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Snorkeling included

Property Features

Riu Palace Peninsula All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Palace Peninsula All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, a health club, and a spa tub. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A steam room, spa services, and a terrace are also featured at the family-friendly Riu Palace Peninsula All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 1 building
  • 562 guestrooms or units
  • 17 levels
  • 7 dining venues
  • 5 bars or lounges
  • Built in 2012
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Riu Palace Peninsula All Inclusive offers 562 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • Private balcony
  • Sitting area
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Las Olas - This buffet restaurant serves breakfast and dinner.

Krystal - This theme restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Isla Mujeres - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Tamales - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Kabuki - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

5 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Fitness classes on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Kayaking on site
  • Sailing nearby
  • Windsurfing on site
  • Scuba diving nearby

Spa Services

Renova SPA has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair-accessible path to elevator

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Riu Palace Peninsula All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Palace Peninsula Riu
  • Peninsula Palace
  • Peninsula Riu
  • Riu Palace Peninsula
  • Riu Palace Peninsula All Inclusive
  • Riu Palace Peninsula All Inclusive Cancun
  • Riu Palace Peninsula Cancun
  • Riu Peninsula
  • Riu Peninsula All Inclusive
  • Riu Peninsula Palace
  • Riu Palace Peninsula All Inclusive All-inclusive property Cancun
  • Riu Palace Peninsula All Inclusive All-inclusive property
  • Riu Peninsula Inclusive inclu
  • Riu Peninsula Inclusive Cancun
  • Riu Palace Peninsula All Inclusive Cancun
  • Riu Palace Peninsula All Inclusive All-inclusive property
  • Riu Palace Peninsula All Inclusive All-inclusive property Cancun

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.