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Hotel Description

3.5-star beachfront resort near Delfines Beach

On the beach

A stay at this Zona Hotelera resort places you within half a mile (1 km) of Aquaworld and 2 miles (3 km) of La Isla Shopping Mall. Maya Cancun Museum and Costa Occidental de Isla Mujeres National Park are also within 2 miles (3 km).

All-inclusive

This all-inclusive resort features free water park access, a full-service spa, and 10 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and mini golf, and free childcare is an added bonus.

Free Internet, balconies

The 505 guestrooms offer free WiFi and free wired Internet, Smart TVs with satellite channels, and balconies. 24-hour room service, rainfall showerheads, and coffee/tea makers are also available.

Luxury Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$251* Per night/room Jan 17 - Jan 18

Sunset Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ocean Front Suite-Adults Only

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Club Suite with Jacuzzi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Seadust Cancun All Inclusive Family Resort ratings based on 46 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Seadust Cancun All Inclusive Family Resort

Everyone (8) Couples (6) Family (22)
2 out of 5
I had issues from the time I arrived. The toilet was stopped up, the shower had hair in that was not mine, and the television was not working.

Posted by on Dec 8, 2021

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Comment from Hotel Management

Dec 8, 2021 by Vanessa

At Seadust Cancun we thank you for sharing your comments as they allow us to work on plan to improve the quality of our services and facilities. We have made a detail report and send it to our departments head responsible of each area. We hope to have an other opportunity to serve you and enhance your experience.

5 out of 5
The staff was great!! They definitely made the stay that much better! The pools and beach area were great. The food is good with lots of options. My kids had a great time at the resort. We will definitely be going back.

Posted by on Oct 8, 2021

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Comment from Hotel Management

Oct 9, 2021 by Vanessa

Thank you so much for choosing Seadust Cancun Family Resort to host your recent vacation in the Mexican Caribbean. We are happy to read that we have exceeded your expectations through the excellent service of our great team. We look forward to welcoming you again on your next trip to Cancun.

2 out of 5

Posted by on Aug 20, 2021

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5 out of 5
This resort was amazing. Check in was super easy the service was amazing, resort was beautiful the pools are beautiful super clean the entertainment and the Beach and the food was amazing. Staff was the hardest working people I have ever seen. The guests should TIP the staff because they are great.

Posted by on Aug 8, 2021

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Comment from Hotel Management

Aug 9, 2021 by Vanessa

First of all, we appreciate your choosing Seadust Cancun Family Resort for your vacation. It is a pleasure to read positive comments like this, we are very pleased that you have enjoyed our facilities and the different activities we offer. Also that our food service was to your liking. Thank you for taking the time to write this review and we look forward to seeing you again.

5 out of 5
The Cancun resort has good customer service & the room we had great for families & the room service & restaurant are fantastic maybe if I get a chance we will go back some other time we love it specially the kids enjoy their time.

Posted by on Aug 5, 2021

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Comment from Hotel Management

Aug 9, 2021 by Vanessa

First of all, we appreciate your choosing Seadust Cancun Family Resort for your vacation. It is a pleasure to read positive comments like this, we are very pleased that you have enjoyed our facilities and the different activities we offer. Also that our food service was to your liking. Thank you for taking the time to write this review and we look forward to seeing you again.

3 out of 5
Room never cooled below 80 degrees despite curtains closed, water in shower didn’t drain, and the water did not get warm in the shower. The water in the pool was reall

Posted by on Aug 3, 2021

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Comment from Hotel Management

Sep 19, 2021 by Vanessa

Thank you for this review following your recent stay at Seadust Cancun Family Resort. We sincerely appreciate your feedback and have given careful consideration to each of your comments. These have been shared with the relevant Department Heads responsible for the areas in question to improve the aspects you mentioned since our main goal is to satisfy our guests in every way. Once again we thank you for taking the time to share these valuable comments and we look forward to hearing from you again soon.

4 out of 5
I read some reviews about this resort that were not pleasant before we got there. I had my expectations low and I was blown away by this place. Great value for the price. All the staff wore the proper PPE and they took COVID serious. My wife, 3 kids and me went on this trip to Cancun just to get away. Our room had a mini fridge that was stocked, king size bed, and a bunk bed with the bottom area that slides out for another bed. The bunk bed was in a walled off area to allow for some privacy but the kid on the top could peek over if he wanted. The shower was big and nice. Alot of space to get the kids cleaned up. My room had AC with an adjustable thermostat. The balcony was nice and gave a good view of the water. One thing that could have been done better was to provide an overview of how all services work. For example, there are several restaurants at the resort, but they all require reservations, and you can book these early in the day, if not you will try to go to one and they will not have any tables. The buffet eating room is a solid goto for everyday if you aren't worried about restaurant dinning though. There is entertainment every night around 9 pm and this is a great way to wind down. I would recommend this for place for a family vacation because its all inclusive for food and most drinks, nice swimming pools, water slides, zip lining, and mini golf just to name a few activities. They over COVID testing on site too. They don' take cash or AMEX for COVID tests

Posted by on Jul 30, 2021

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Comment from Hotel Management

Jul 31, 2021 by Vanessa

Thank you for taking the time to evaluate us and share your opinion about your recent vacations! We are pleased to know that your stay at Seadust Cancun Family Resort lived up to your expectations, taking you to a house of unforgettable memories of your vacation. On the other hand, we would like to thank your comments and share the opportunity areas to improve the experience of all our guests. It would be a pleasure that we can welcome you for many visits more, now you know that you have a home in Cancun to spend incredible vacation time. See you soon!

2 out of 5
WARNING: stay anywhere else... this hotel will make every attempt to extort additional money from you even after you've paid in full for your stay. This is definitely NOT a 3 star hotel. Hot as hell in the lobby, halls, elevators, and all common/public spaces. No AC or fans or misters - NOTHING. Rooms are more like those in a 2.5 star hotel. Very plain and basic with no sofa; only 2 chairs and a Cafe table in a "family suite". Not a suite at all... Just a regular room. Balcony is so much smaller than any Pic on their website, and the patio furniture is NOT what they show... Just 2 plastic chairs and a small table - again, for a family. Only 2 electrical outlets in the room. We extended our stay for 3 nights. We thought about moving to a better hotel but it was just easier to stay here... Or so we thought! We had repeated problems with the 2nd reservation. The front desk clerks kept telling us that we had only made a reservation for 2 adults, and no kids. I showed them the reservation confirmation over and over again, but they were not able to comprehend. They kept locking us out of our room. After enduring the entire day of harassment from the hotel, the manager on duty, Joel Niebca, finally extorted an additional $240 from me. I was sitting in a hotel hallway for an hour, hot as hell and dripping sweat, with my entire family, just trying to get into the room for which we'd already paid. I caved...figured I'd deal with my credit card company once I got home, to take care

Posted by on Jul 21, 2021

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Comment from Hotel Management

Jul 24, 2021 by Vanessa

Thank you for taking the time to share your candid feedback with us. We take all reviews very seriously and appreciate them, please know that your review has been escalated to our executive team for further follow up and internal review. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process. At Seadust Cancun Family Resort, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We hope to have the opportunity of welcoming you back to improve your perception of us.

4 out of 5
The Hotel was nice and clean. The only bad part was when they offer you their travel company they insist to much. The staff was rude because we didn’t get their business with the travel company especially a girl name Flor she didn’t even said thank you when we said no to their offers.

Posted by on Jun 17, 2021

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Comment from Hotel Management

Jun 25, 2021 by Vanessa

First of all we want to thank you for taking the time to writing us, your comments are very important to us, we are working to enhance our guests experiences and we strive on a daily basis ensuring that we are providing the best service. We have made a detailed report of your comments and sent it to the corresponding areas to improve. We highly appreciate your feedback and thank you for your comments, we look forward to see you soon again in near future!

1 out of 5
DO NOT STAY HERE ITS A SCAM!!! Very disappointed in our stay once you get there it looks nothing like the online booking!! Hotel is horrible !! It’s freaking hot in there no AC and service is horrible the staff are rude!! It was a total wast of money !!! Food is disgusting and our hotel room was not that clean !!! Very upset about the promotion on Travelocity because the hotel was a a total disappointment for me and my family !!!

Posted by on Jun 15, 2021

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Comment from Hotel Management

Jun 16, 2021 by Vanessa

Thanks for writing to us, it was a pleasure having you at Seadust Cancun Family Resort. We will have to work on different aspects, including those that you very kindly pointed out. We hope that despite the inconveniences you and your family had a pleasant stay enjoying the other amenities that the hotel offers such as the pool, restaurants, room service, etc. We appreciate you taking the time to write this review as all comments are essential to improve our service. We hope to see you again!

About the Seadust Cancun All Inclusive Family Resort

Location Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are not accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

  • Climbing wall
  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball
  • Ziplining
  • Kids club
  • Childcare

Kids' club

  • Supervised activities for children ages 12 years old and younger

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Spa/beauty facilities and services
  • Offsite tours

  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Limited meals offered through room service
  • Ziplining included
  • Motorized water sports not included
  • All available beverages included
  • Climbing wall included
  • Spa/beauty facilities and services not included
  • Miniature golf included
  • Offsite tours not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Additional gratuities not accepted
  • Kids club included
  • All meals included
  • Childcare included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included

Property Features

Seadust Cancun All Inclusive Family Resort is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Seadust Cancun All Inclusive Family Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar, and a swim-up bar. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Cancun resort.

  • 505 guestrooms or units
  • 12 levels
  • 10 dining venues
  • 10 bars or lounges
  • Built in 2006
  • Buffet breakfast (free)
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Number of living rooms
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Seadust Cancun All Inclusive Family Resort offers 505 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. 55-inch Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Le Maison de Michelle - This fine-dining restaurant specializes in French cuisine and serves dinner only. Reservations are required.

Big Ben - This steakhouse serves dinner only. Open daily.

Samurai - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Food Gallery - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Manhattan - This delicatessen serves breakfast and dinner. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ziplining on site
  • Playground on site
  • Miniature golf on site
  • Golfing nearby
  • Fitness classes on site
  • Rock climbing on site
  • Volleyball on site
  • Beach volleyball on site
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

The Spa at Seadust has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

  • Number of treatment rooms 13
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 5
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Wheelchairs available on site
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. You will receive an email from the host with check-in and check-out instructions. You will also receive an email from Vrbo with a link to a Vrbo account which will enable you to manage your booking.

Front desk staff will greet guests on arrival. You will receive an email from the host with check-in and check-out instructions. You will also receive an email from Vrbo with a link to a Vrbo account which will enable you to manage your booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Seadust Cancun All Inclusive Family Resort

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Onsite parties or group events are strictly prohibited

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. The property is kept vacant for a minimum of 24 hours between guest stays.

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Seadust Cancun Family Resort All Inclusive
  • Great Parnassus All Inclusive
  • Great Parnassus Cancun
  • Great Parnassus Resort
  • Great Parnassus Resort All Inclusive
  • Great Parnassus Resort All Inclusive Cancun
  • Parnassus All Inclusive Resort
  • Parnassus Great
  • Parnassus Resort
  • Seadust Cancun Family All Inclusive
  • Seadust Cancun Family Resort
  • Seadust Family Resort
  • Great Parnassus Family Resort All Inclusive
  • Great Parnassus Family Inclus
  • Seadust Cancún All Inclusive Family Resort
  • Seadust Cancun Family Resort All Inclusive
  • Seadust Cancun All Inclusive Family Resort Resort
  • Seadust Cancun All Inclusive Family Resort Cancun
  • Seadust Cancun All Inclusive Family Resort Resort Cancun

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.