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"The pictures are catfish. This hotel is old and out of date. There are like 4 employees that made our time worth the trip. Other than that, it doesn’t ... " More

By a verified traveler on Mon 30 Jan 2023

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Hotel Description

3.5-star beachfront resort near Delfines Beach

On the beach

With a stay at this Zona Hotelera resort, you'll be within half a mile (1 km) of Delfines Beach and 3 miles (5 km) of La Isla Shopping Mall. Hotel Zone Beaches and Museo Maya Trailhead are also within half a mile (1 km).

Free water park, fitness center

This resort features free water park access, a full-service spa, and 9 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and free supervised childcare is an added bonus.

Premium Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Suite, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Seadust Cancún All Inclusive Family Resort ratings based on 46 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Seadust Cancún All Inclusive Family Resort

Everyone (5) Couples (9) Family (21)
3 out of 5
The pictures are catfish. This hotel is old and out of date. There are like 4 employees that made our time worth the trip. Other than that, it doesn’t get my recommendation!!

Posted by on Jan 30, 2023

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Comment from Hotel Management

Jan 30, 2023 by Maribel Su | Marketing Manager

Dear Perry,We regret that your perspective was not fulfilled. However we try to train our staff to provide a unique and distinctive service.We hope that in the future you will give us the opportunity to judge for yourself the improvements we have made.

5 out of 5
All good all staff tremendous people

Posted by on Jan 21, 2023

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Comment from Hotel Management

Jan 23, 2023 by Social Media Manager

Good day Mr. Villanueva, Thank you so much for sharing your Seadust experience. We're glad you enjoy your stay and we hope to welcome you again soon.

4 out of 5
The staff were very friendly and very helpful with everything. The entertainment team outside was funny and very cool to watch by the pool. The food was all very very good with so many options. The beach is beautiful!! The room was nice, only complaint was the shower, for almost my entire 7 day trip, I didn’t have hot water in my shower, so I took cold cold showers of bath water warm showers and they were very uncomfortable.

Posted by on Dec 17, 2022

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Comment from Hotel Management

Dec 19, 2022 by Social Media Manager

Dear Mr. Powell, Thank you very much for sharing with us the comments about your recent experience staying at our resort. It has been a pleasure to receive you and to know from your review that you enjoyed our facilities, the excellent gastronomic offer of our restaurants, the great entertainment service, and the attentive service of our staff.We thank you for your recommendations and hope to welcome you back soon.

5 out of 5
Our room was ocean front king with jacuzzi on balcony. The enire setup & view was awesome. Could use more English TV channels.

Posted by on Nov 19, 2022

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Comment from Hotel Management

Nov 22, 2022 by Social Media Manager

Good morning Mr. Hearne,Thank you so much for rating us. We're glad to read you enjoyed your suite and our facilities. Your comment is so important to us, we will share your TV comments to our managers. We hope to see you again soon.

5 out of 5
Seadust is a nice family hotel to stay at!

Posted by on Sep 3, 2022

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Comment from Hotel Management

Sep 3, 2022 by Executive Reputatión On-line

Dear Steffinita.Thank you for taking the time to write us we complace that you enjoyed your vacations at our resort.Thank you for choosing Seadust Cancún Family Resort for your stay.Regards!

4 out of 5
Property had a lot big leaks. One restaurant had to close of it being flooded

Posted by on Aug 20, 2022

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Comment from Hotel Management

Aug 22, 2022 by Executive Reputation On-line

Hello CarlThank you very much for your comments and for sharing areas of opportunity to improve the experience of all our guests.We hope you visit us again; best regards from Cancun!

1 out of 5
They make the pictures look a lot nicer than the property. Rooms out dated. Roaches in gift shop. Staff was extremely rude. Swim up bar in pics is only for VIP which they don’t tell you when you book. FOOD WAS AWFUL!!!! And to top it all off my wife ended up with Salmonella poisoning. Do not recommend. And I also looked at the reviews and was like “maybe people are picky” let me tell y’all, I’m not picky and I will not be coming back.

Posted by on Aug 13, 2022

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4 out of 5
the staffs are very helpful and accommodating, the restaurants are great, the waterpark for the kids are great, the spa service is wonderful. the only bummer is that the zipline, golf coarse, and wall climbing were closed. I had to experience a bad diarrhea during our stay. overall, it was a great vacation to be away from home and work.

Posted by on Jul 29, 2022

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Comment from Hotel Management

Aug 8, 2022 by Executive Reputation On-line

Hello Sherilyn! Thank you for your review, we assure you that we will work on all the points you mention. It was a pleasure for us to be able to assist you and we look forward to seeing you again on your next vacation. Thank you for choosing Seadust Cancún Family Resort for your vacations! Kind regards!

5 out of 5
Our family loved the convenience of everyone at the resort. The staff was great and very friendly. We loved how fast and easy room service was.

Posted by on Jun 11, 2022

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Comment from Hotel Management

Jun 13, 2022 by Vanessa

Thank you very much for sharing with us the comments of your recent experience staying at Seadust Cancun Family Resort. For us it has been a pleasure to receive you and to know from your review that you have enjoyed our facilities and the attentive service of our associates. We greatly appreciate your recommendations and look forward to welcoming you back in the very near future.

4 out of 5
Wish there was air conditioning in all the restaurants and elevators. But it’s older and the layout is what it is. But overall good value for the price.

Posted by on Apr 22, 2022

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Comment from Hotel Management

May 5, 2022 by Vanessa

Thank you for sharing your experience with us, we are very happy that you enjoyed your stay. We will have to work on different aspects, including those you very kindly pointed out. We appreciate you taking the time to write this review as all comments are essential to improving our service. Kind regards,

About the Seadust Cancún All Inclusive Family Resort

Location Cancun, QROO 77500

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium food items
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • All land sports and fitness activities and facilities are included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Ziplining included
  • Climbing wall included
  • Miniature golf included
  • Onsite live performances included
  • Theme parties included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Room service during certain hours
  • Buffet-style meals included
  • A la carte dining included
  • Limited meals offered through room service
  • All available beverages included
  • Onsite entertainment and activities included
  • Minibar beverages - restrictions apply
  • Kids club included
  • Childcare included

Property Features

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Seadust Cancún All Inclusive Family Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This beach resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Cancun resort.

  • 505 guestrooms or units
  • 12 levels
  • 9 dining venues
  • 2 bars by the pool
  • 9 bars or lounges
  • Built in 2006
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Convenience store
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Number of living rooms
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Seadust Cancún All Inclusive Family Resort offers 505 air-conditioned accommodations with free minibar items and safes. 55-inch Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Smart television
  • Satellite channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily.

Florencia - This restaurant specializes in Italian cuisine and serves dinner only.

Big Ben - This steakhouse serves dinner only. Reservations are required. Open daily.

Samurai - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Food Gallery - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Manhattan - This delicatessen serves dinner only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

The Spa at Seadust has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

  • Number of treatment rooms 13
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 5
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Seadust Cancún All Inclusive Family Resort

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Onsite parties or group events are strictly prohibited

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 72.62 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Seadust Cancun Family Resort All Inclusive
  • Great Parnassus All Inclusive
  • Great Parnassus Cancun
  • Great Parnassus Resort
  • Great Parnassus Resort All Inclusive
  • Great Parnassus Resort All Inclusive Cancun
  • Parnassus All Inclusive Resort
  • Parnassus Great
  • Parnassus Resort
  • Seadust Cancun Family All Inclusive
  • Seadust Cancun Family Resort
  • Seadust Family Resort
  • Great Parnassus Family Resort All Inclusive
  • Great Parnassus Family Inclus

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.