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Secrets The Vine Cancun - Adults Only - All Inclusive

5-star property
Blvd. Kukulcan km. 14.5 Retorno Del Rey, Cancun, QROO 1-855-201-7819
4.4 out of 5
Excellent!
See all 34 travelocity Reviews

"Facility and room were amazing! Very clean, spacious, great view! Tons of pool space, bar service was quick and friendly. Room service was slow, su ... " More

By a verified traveler on Wed 10 Nov 2021

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Hotel Description

5-star adults-only property near La Isla Shopping Mall, connected to a shopping center

Beachside getaway

A stay at this Zona Hotelera property places you within half a mile (1 km) of Aquaworld and 2 miles (3 km) of La Isla Shopping Mall. Maya Cancun Museum and Costa Occidental de Isla Mujeres National Park are also within 2 miles (3 km).

All-inclusive

A full-service spa, a marina, and 4 outdoor pools are all featured at this smoke-free property. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Relax with a drink at one of the 3 poolside bars and enjoy free perks like valet parking and WiFi in public areas.

Free Internet, balconies

The 497 soundproofed guestrooms offer free WiFi and free wired Internet, as well as 24-hour room service. Other amenities include furnished balconies, premium bedding, and flat-screen TVs with satellite channels.

Run of the House

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$525* Per night/room Jan 23 - Jan 24

Deluxe Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Master Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 3 Max

Honeymoon Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Honeymoon Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Deluxe Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Secrets The Vine Cancun - Adults Only - All Inclusive ratings based on 34 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Secrets The Vine Cancun - Adults Only - All Inclusive

Everyone (13) Couples (16) Family (6)
4 out of 5
Facility and room were amazing! Very clean, spacious, great view! Tons of pool space, bar service was quick and friendly. Room service was slow, surprisingly difficult to get ice, butler service was nonexistent. None of that overshadowed the experience for us, but could be an issue if looking for a true 5 star experience. If you are easy going and looking to kick back and relax on a beautiful property this is an excellent choice.

Posted by on Nov 10, 2021

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Comment from Hotel Management

Nov 16, 2021 by Social Media Coordinator, Secrets The Vine Cancun.

Dear Jacob Ray, We greatly appreciate the time you spent to review your recent experience in our resort, we always welcome feedback, as it allows us to continually improve the experience we create for our guests. Although we are very happy to hear that you enjoyed your stay with us, It is with regret that we read the comments about some issues you, unfortunately, experienced during your recent stay with us. Please be certain that we have taken your feedback seriously, and we will work in our opportunity areas in order to deliver better service to our guests. We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. Best regards, Lina Arzuffi Social Media Coordinator

5 out of 5
The service provided by the entire staff was excellent. Very impressed with the cleanliness of the facility. The food was outstanding. This is one location we look forward to visiting again soon.

Posted by on Oct 26, 2021

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Comment from Hotel Management

Oct 29, 2021 by Social Media Coordinator, Secrets The Vine Cancun.

Dear Claribeth, We sincerely appreciate that you have taken the time to share an overview of your reset experience at Secrets The Vine Cancun. We are thrilled to know that you enjoyed every detail we are proud to offer our valued guests, specially the cleanness of our facilities, our staff's warm service and our culinary offer. Our team and management look forward to having the honor of welcoming you back home very soon. Best regards. Lina Arzuffi Social Media Coordinator

3 out of 5

Posted by on Sep 28, 2021

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4 out of 5

Posted by on Aug 3, 2021

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4 out of 5

Posted by on Jan 26, 2021

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Comment from Hotel Management

Feb 8, 2021 by Social Media Coordinator, Secrets The Vine Cancun

Dear Sheila Ranae, We sincerely appreciate that you have taken the time to rate our resort. We are glad to know your experience was marvelous and that you enjoyed our service and facilities. Our team looks forward to welcoming you back soon at this your home in the Mexican Caribbean. Warm Regards

1 out of 5
No Covid restrictions in place double charged no credit to date 2 weeks later

Posted by , from Nj on Jan 2, 2021

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Comment from Hotel Management

Jan 5, 2021 by Social Media Coordinator, Secrets The Vine Cancun

Dear Kelli, We sincerely apologize if there were any shortcomings on our end. Our guest feedback is very important to us. We kindly would like to invite you to reach us directly with further details about your stay. Your remarks are truly valuable to us. Best Regards.

5 out of 5
I absolutely loved this resort , and all the staff were very helpful, and very nice !

Posted by , from Virginia on Jul 17, 2020

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Comment from Hotel Management

Jul 18, 2020 by Social Media Coordinator

Dear Aderia, Thank you very much for selecting our resort as the host of your recent getaway to the beautiful Mexican Caribbean and for taking the time to share your experience with the travelers' comunity. We are delighted to read that you were impressed with our warm and attentive service. We will share your kind words with our team as motivation. We hope to have the opportunity to welcome you back home in the not so distant future. } Best Regards.

5 out of 5
A friend and I stayed at this hotel last spring and had an incredible experience. The vibe of the hotel is more "South Beach Miami" than "Mexican Fiesta" which was a nice, sophisticated change from some other hotels in the area. Everything in the resort is new, clean and immaculate. The food, for an all-inclusive, is very good (and this is coming from someone with a pretty discerning palate), and room service truly is available 24-hours (we tested it.)

Posted by on Feb 24, 2020

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Comment from Hotel Management

Feb 26, 2020 by Social Media Coordinator

On behalf of our team and management, we would like to thank you for selecting our resort for your recent relaxing getaway to beautiful Cancun. We are thrilled to know you had a wonderful experience ad that you enjoyed all the details we proudly offer our valued guests, from our modern facilities, gastronomic offer our attentive services. We hope to have the honor of welcoming you back home on a not so distant future. Best Regards, Lina Arzuffi Social Media Coordinator

5 out of 5
We really enjoyed this hotel the location was great the staff was wonderful the food was good I would highly recommend getting this place

Posted by on Feb 10, 2020

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Comment from Hotel Management

Feb 10, 2020 by e-Concierge

Many thanks for taking the time to rate and share your comments about your recent experience. Our team looks forward to being your hosts again on your next visit to the Mexican Caribbean. Best Regards, Mercedes Gancedo e-Concierge

5 out of 5
My husband and I were at Secrets the Vine for our 20 year anniversary and from the moment we stepped in to the resort until we left, the customer service was excellent. The restaurants, the spa the beach was amazing. I highly recommend!

Posted by on Nov 4, 2019

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Comment from Hotel Management

Nov 4, 2019 by e-Concierge

Many thanks for taking the time to rate and share your comments about your recent experience. Our team looks forward to being your hosts again on your next visit to the Mexican Caribbean. Best Regards,  Mercedes Gancedo e-Concierge

About the Secrets The Vine Cancun - Adults Only - All Inclusive

Location Blvd. Kukulcan km. 14.5 Retorno Del Rey, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities
  • Access to 18-hole golf course
  • Golf open for guests ages 18 years old and older
  • Golf green fees

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Golf - minimum age restriction 18
  • Water fitness classes/lessons included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Golf included
  • Offsite tours not included
  • Golf - number of holes 18
  • Golf - green fees included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Scuba lessons included
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Secrets The Vine Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Secrets The Vine Cancun - Adults Only - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a steam room, a fitness center, and a terrace. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available. This 5-star Cancun property is smoke free.

  • 1 building
  • 497 guestrooms or units
  • 18 levels
  • 3 bars by the pool
  • 7 bars or lounges
  • 17,000 sq ft of conference space
  • 2 sq m of conference space
  • Built in 2012
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Dining venue

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Secrets The Vine Cancun - Adults Only - All Inclusive offers 497 accommodations with safes and bathrobes. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch flat-screen televisions come with satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony (furnished)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Market Cafe - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Dragons - Overlooking the ocean, this restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Bluewater Grill - This restaurant specializes in Argentinean cuisine and serves dinner only. Open daily.

Nebbiolo - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Olio - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Beach volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Beach yoga on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby

Spa Services

Spa By Pevonia has 14 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 14
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property enforces a strict dress code in the restaurants.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: MXN 1260 per pet, per night
  • Only dogs are allowed
  • Weight limit: 22 lbs
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. On-site antigen/rapid COVID-19 testing is available for a fee. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Onsite COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1260 per pet, per night
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Vine
  • Cancun Vine Secrets
  • Secrets Cancun
  • Secrets Cancun All Inclusive
  • Secrets Cancun Vine
  • Secrets Vine All Inclusive
  • Secrets Vine Cancun
  • Secrets Vine Cancun All Inclusive
  • Vine Cancun Secrets
  • Vine Secrets
  • Secrets Vine
  • Secrets Vine Cancun All Inclusive All-inclusive property
  • Secrets Vine All Inclusive All-inclusive property
  • Secrets Vine Cancun Inclusive
  • Secrets Vine Cancun All Inclusive Adults All-inclusive property
  • Secrets Vine All Inclusive Adults All-inclusive property
  • Secrets Vine All Inclusive Adults Hotel
  • Secrets Vine Cancun All Inclusive Adults
  • Secrets Vine All Inclusive Adults
  • Secrets Vine Cancun All Inclusive Adults Hotel
  • Hotel Secrets The Vine Cancun - All Inclusive - Adults Only
  • Secrets The Vine Cancun - All Inclusive - Adults Only Cancun
  • Secrets The Vine Cancun All Inclusive Adults Only
  • Secrets The Vine Cancun All Inclusive
  • Secrets Vine Inclusive Adults

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.