"They need to remodel there rooms shower water was spilling out to the room and bathroom toilet had a little after leak. Also the member department are
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5-star adults-only property near La Isla Shopping Mall, connected to a shopping center
Beachside getaway
Your stay at this Zona Hotelera property places you within 3 miles (5 km) of La Isla Shopping Mall and Delfines Beach. Hotel Zone Beaches and Ballenas Beach are also within half a mile (1 km).
All-inclusive
This smoke-free property features a full-service spa, 4 outdoor pools, and a restaurant. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Relax with a drink at one of the 3 poolside bars and enjoy free perks like valet parking and WiFi in public areas.
Secrets The Vine Cancun - Adults Only - All Inclusive ratings based on 19 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Secrets The Vine Cancun - Adults Only - All Inclusive
Everyone (5)Couples (9)Family (4)
4 out of 5
They need to remodel there rooms shower water was spilling out to the room and bathroom toilet had a little after leak. Also the member department are very pushy to have you sign up
Posted by Susana Elvira on Jan 19, 2023
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Comment from Hotel Management
Jan 20, 2023
by econcierge
Dear Susana Elvira,Thank you for taking the time to rate your experience with us. Our guest feedback is very important for us, as this allow us to work in our opportunity areas in order to deliver better service to our guests.We would certainly be glad to have you back at some time in the future.Best regards,Berenice ReyesE-Concierge
3 out of 5
This place was disappointing from the moment we checked in to when we checked out. The food was not good, minus the Italian restaurant. I’ve stayed in much better resorts in that area for a similar price. Don’t waste your time or money here.
Posted by Michael on Jan 17, 2023
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Comment from Hotel Management
Jan 18, 2023
by econcierge
Dear Michael,We sincerely appreciate that you have taken the time to write an overview of your stay with us.We are deeply sorry to hear that we have not met your expectations during your visit, and would like to apologize for any shortcomings in our end.Please be confident that your observations will be shared with our management team to continue improving the quality of service and product we offer to our valued guests and characterizes our brand and resort. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Best regards,Berenice ReyesE-Concierge
4 out of 5
I like the service, the staff is amaizing, the food is very good, my room was very clean, I didn’t like the Main Pool, and the hotel Decoration, it’s very simple.
Posted by CLAUDIA, from monterrey on Nov 1, 2022
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Comment from Hotel Management
Nov 1, 2022
by Social Media Coordinator, Secrets The Vine Cancun.
Dear Claudia, Thank you for taking the time to rate our resort, we are delighted to know your experience at Secrets The Vine Cancun was a most pleasant one. And that you enjoyed our comfortable contemporary facilities, gastronomic offer and service. We hope to have the honor of welcoming you back home in the future and provide you with another wonderful stay.Best regards, Lina ArzuffiSocial Media Coordinator
5 out of 5
The property was safe and the atmosphere was conduciv
Posted by teddy on Oct 19, 2022
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Comment from Hotel Management
Oct 19, 2022
by econcierge
Dear Teddy,We sincerely appreciate that you have taken the time to rate our resort. We are thrilled to know your experience was worthy of 5-stars and that you enjoyed our service and facilities.Our team looks forward to welcoming you back in the not so distant future.Best Regards,Berenice ReyeseConcierge
5 out of 5
Most staff spoke fluent English. Others did spoke English clear enough to understand effectively. Staff gave accurate information and costs for excursions.
Didn't like: Formal dining started at 6 p.m.. I would have preferred 5 p.m..
Posted by Michael on Sep 27, 2022
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Comment from Hotel Management
Sep 28, 2022
by econcierge
Dear Michael,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets The Vine Cancun. We were delighted that you've enjoyed all the details we take pride in offering our guests. As is our regular practice, we've been happy to share your lovely remarks with our team, who take so much pride in ensuring that all of our guests only receive the very best in service.We look forward to having the pleasure of having you back home soon.Best regards,Berenice ReyeseConcierge
5 out of 5
Top notch property from the beginning to the end
Posted by Michelle Brady on Jun 22, 2022
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Comment from Hotel Management
Jun 23, 2022
by Social Media Coordinator
Dear Michelle Brady,
Thank you for the praising review you shared following your recent visit to Secrets The Vine Cancun.
We are glad to know you have enjoyed every detail of our experience. We've been happy to share your lovely remarks with our team, who take so much pride in ensuring that all of our guests only receive the very best in service.
Once more, we thank you for selecting our resort to host your holiday and very much look forward to having the opportunity to serve you again in the future.
Lina Arzuffi
Social Media Coordinator
3 out of 5
Not what I expected. Hotel hallways looked old and smelled funny including our room.
Posted by Carmen on Jun 4, 2022
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Comment from Hotel Management
Jun 9, 2022
by Social Media Coordinator
Dear Carmen,
We appreciate the time that you have invested in writing an overview of your stay with us.
There seem to have been some deficiencies encountered which are very atypical and not reflective of our brand experience; we apologize for failing to provide you a true Secrets Resorts experience, your observations have been shared with our management.
We are working daily to exceed our guest's expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.
Best regards,
Lina Arzuffi
Social Media Coordinator
5 out of 5
Absolutely loved our trip here and miss it so much already. The food was incredible, I expected mass produced quality like on a cruise ship, this wasn’t the case. Each restaurant had a full menu and we ordered multiple dishes, anything that sounded good. The room service food was a little meh, but that’s to be expected late night. We figured out on our second to last day that you can order food from the bar at the pool and have it brought directly to you in your lounge chair- the fish tacos were amazing. Service was impeccable, we were treated like royalty. Drinks weren’t extremely strong, but were still refreshing and delicious, and the servers kept them coming.
My only recommendations for the resort would be- find a way to accommodate more people by the pool. We learned on day one that if we didn’t “reserve” a chair at 6am, by 8am they were completely taken. Sometimes people would leave a towel and not even show up until after 12:00.
And the hallway being all marble and no carpet is LOUD. We were awoken many times by the sound of doors slamming in the hallway to rooms nearby. Sounded like a bomb going off every time.
We loved the evening entertainment, but once it wrapped up (around 10:00 usually) we felt like we had nothing to do so wound up retiring to bed. Would have loved if there was a lively place to hang out after the shows, with music and maybe dancing.
Two minor critiques, because we were huge fans of this resort and will in all likelihood be back.
Posted by Airica on Apr 12, 2022
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Comment from Hotel Management
Apr 15, 2022
by Social Media Coordinator, Secrets The Vine Cancun.
Dear Airica,
Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets The Vine Cancun.
We were delighted that you've enjoyed all the details we take pride in offering our guests. As is our regular practice, we've been happy to share your lovely remarks with our team, who take so much pride in ensuring that all of our guests only receive the very best in service.
We look forward to having the pleasure of having you back home soon.
Best regards,
Lina Arzuffi
Social Media Coordinator
2 out of 5
The property itself is pretty and the beach is beautiful. But the food is not good. The drinks were super watered down and none were very good. Service was extremely slow - I'm guessing because of being short staffed. But the entire thing felt inefficient.
I've been to Mexico dozens of times and it was ok... just not great.
Posted by Sara on Mar 14, 2022
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Comment from Hotel Management
Mar 22, 2022
by Social Media Coordinator, Secrets The Vine Cancun.
Dear Sara,
Thank you very much for the time you spent sharing your impressions of your stay at our resort.
We sincerely regret reading that some aspects of your stay at the resort fell short of your expectations. Nevertheless, please be confident that your observations have been shared with the appropriate areas, as part of our constant commitment to improving our service levels and guests' experience.
We truly appreciate your overview since this allows us to know our highs and lows in order to improve our service levels.
We look forward to welcoming you back to provide you the memorable stay that you deserve.
Best regards,
Lina Arzuffi
Social Media Coordinator
4 out of 5
Facility and room were amazing! Very clean, spacious, great view! Tons of pool space, bar service was quick and friendly.
Room service was slow, surprisingly difficult to get ice, butler service was nonexistent. None of that overshadowed the experience for us, but could be an issue if looking for a true 5 star experience.
If you are easy going and looking to kick back and relax on a beautiful property this is an excellent choice.
Posted by Jacob Ray on Nov 10, 2021
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Comment from Hotel Management
Nov 16, 2021
by Social Media Coordinator, Secrets The Vine Cancun.
Dear Jacob Ray,
We greatly appreciate the time you spent to review your recent experience in our resort, we always welcome feedback, as it allows us to continually improve the experience we create for our guests.
Although we are very happy to hear that you enjoyed your stay with us, It is with regret that we read the comments about some issues you, unfortunately, experienced during your recent stay with us. Please be certain that we have taken your feedback seriously, and we will work in our opportunity areas in order to deliver better service to our guests.
We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.
Best regards,
Lina Arzuffi
Social Media Coordinator
About the Secrets The Vine Cancun - Adults Only - All Inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Activities and facilities/equipment All onsite activities and use of facilities and equipment are included.
Water activities
Scuba-diving lessons
Snorkeling
Land activities
Fitness facilities
Access to 18-hole golf course
Golf open for guests ages 18 years old and older
Golf green fees
Lessons/classes/games
Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga
Entertainment
Onsite entertainment and activities
Onsite live performances
Theme parties
Not included
Spa/beauty facilities and services
Offsite tours
Transportation to offsite activities
24-hour room service
Buffet-style meals included
A la carte dining included
Fitness facilities included
Golf - minimum age restriction 18
Water fitness classes/lessons included
All available beverages included
Spa/beauty facilities and services not included
Transportation to offsite activities not included
Golf included
Offsite tours not included
Golf - number of holes 18
Golf - green fees included
Yoga classes/lessons included
Pilates classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Language classes/lessons included
Onsite entertainment and activities included
Bartending classes/lessons included
Gratuities included
Cooking classes/lessons included
Additional gratuities accepted
Surcharge for bottled wine
Minibar (all beverages included)
Scuba lessons included
Meals and drinks at companion properties included
All onsite activities, and facilities and equipment included
Onsite live performances included
Theme parties included
Snorkeling included
Property Features
Secrets The Vine Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Secrets The Vine Cancun - Adults Only - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a steam room, a fitness center, and a terrace. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available. This 5-star Cancun property is smoke free.
1 building
497 guestrooms or units
18 levels
3 bars by the pool
7 bars or lounges
2 sq m of conference space
Built in 2012
Deli
Cabanas on the beach (free)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Cabanas by the pool (free)
Poolside lounge chairs
Umbrellas for the pool
Business facilities
Conference space
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Pool or billiards table
Library
Terrace
BBQ grill(s)
Gift shop
Beauty salon
Newspapers in lobby (free)
Fireplace in lobby
ATM
Bellhop
Elevator
No smoking on site
Bar on the beach
Dining venue
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Property shuttles: Area shuttle
Parking: Free valet parking and self parking
Room Amenities
Secrets The Vine Cancun - Adults Only - All Inclusive offers 497 accommodations with safes and bathrobes. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch flat-screen televisions come with satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
Private balcony (furnished)
In-room dining (24 hours)
Flat-screen television
Satellite channels
Movies for purchase
Luxury bedding
Hypo-allergenic bedding
Shower
Rainfall showerhead
Rollaway beds (free)
Housekeeping (daily)
Nightly turndown service
International calls (free)
Local calls (free)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Unique furnishings
Unique decor
Connecting rooms available
Food & Drink
Market Cafe - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Dragons - Overlooking the ocean, this restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Bluewater Grill - This restaurant specializes in Argentinean cuisine and serves dinner only. Open daily.
Nebbiolo - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Olio - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.
Nearby Activities
4 outdoor swimming pools are on site along with a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Water skiing nearby
Golfing nearby
Snorkeling nearby
Beach volleyball on site
Windsurfing nearby
Yoga classes/instruction on site
Pilates classes on site
Beach yoga on site
Ecotours nearby
Boat tours nearby
Marina nearby
Fitness classes on site
Golf lessons available nearby
Kayaking nearby
Sailing nearby
Spa Services
The onsite spa has 14 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Number of treatment rooms 14
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body treatments
Body wraps
Facial treatments
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Sauna in spa
Spa tub in spa
Steam room in spa
Minimum age to access spa is 18
Reflexology
Detoxification wrap
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Visual alarms in hallways
Handrails in hallways
Handrails in stairways
Wheelchairs available on site
Wheelchair accessible (may have limitations)
Wheelchair accessible path of travel
Accessible bathroom (in select rooms)
Roll-in shower (in select rooms)
Wheelchair accessible parking
Wheelchair-accessible concierge desk
In-room accessibility (in select rooms)
Assistive listening devices available
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property enforces a strict dress code in the restaurants.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Free rollaway/extra beds!
Cribs (infant beds) are not available.
Pet Policy
Pets: USD 65 per pet, per night
Only dogs are allowed
Weight limit: 22 lbs per pet
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. On-site antigen/rapid COVID-19 testing is available for a USD 35 fee. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Commonly-touched surfaces are cleaned with disinfectant
Caters to adults only
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Pets allowed in specific rooms only
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Property follows sanitization practices of Safe Travels (WTTC - Global)
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No cribs (infant beds) available
Property does not follow regional sanitization guidelines
Property does not follow a brand or regulatory agency's sanitization guidelines
Onsite COVID-19 testing (Antigen) is available
LGBTQ friendly
Property confirms they are implementing enhanced cleaning measures
Service animals not allowed
Minimum guest age is 18
Individually-wrapped food options are not available
Debit cards
No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: USD 65 per pet, per night
Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Cancun Vine
Cancun Vine Secrets
Secrets Cancun
Secrets Cancun All Inclusive
Secrets Cancun Vine
Secrets Vine All Inclusive
Secrets Vine Cancun
Secrets Vine Cancun All Inclusive
Vine Cancun Secrets
Vine Secrets
Secrets Vine
Secrets Vine Cancun All Inclusive All-inclusive property
Secrets Vine All Inclusive All-inclusive property
Secrets Vine Cancun Inclusive
Secrets Vine Cancun All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults Hotel
Secrets Vine Cancun All Inclusive Adults
Secrets Vine All Inclusive Adults
Secrets Vine Cancun All Inclusive Adults Hotel
Hotel Secrets The Vine Cancun - All Inclusive - Adults Only
Secrets The Vine Cancun - All Inclusive - Adults Only Cancun
Secrets The Vine Cancun All Inclusive Adults Only
Secrets The Vine Cancun All Inclusive
Secrets Vine Inclusive Adults
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Awards & Affiliations
Green / Sustainable Property This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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Frequently Asked Questions
Secrets The Vine Cancun - Adults Only - All Inclusive is 11 mi (18-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.
Airport shuttle services are not available at Secrets The Vine Cancun - Adults Only - All Inclusive.
This property is on the beach. Don't forget your sunscreen!
Secrets The Vine Cancun - Adults Only - All Inclusive does not offer free breakfast.
No, there is no casino at this property, but PlayCity Casino (17-min drive) and Royal Yak Casino and Sports Book (18-min drive) are nearby.
Check-in is from 3:00 PM - midnight.
This property offers free self parking and valet parking.
Secrets The Vine Cancun - Adults Only - All Inclusive features 4 outdoor pools.
Secrets The Vine Cancun - Adults Only - All Inclusive is home to Market Cafe, which features Mexican cuisine and ocean views.
This property has a spa, which features body treatments, beach massages, and aromatherapy.
Secrets The Vine Cancun - Adults Only - All Inclusive is 0.5 mi away from Avenida Kukulkan.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
