Your stay at this Zona Hotelera property places you within 3 miles (5 km) of La Isla Shopping Mall and Delfines Beach. Hotel Zone Beaches and Ballenas Beach are also within half a mile (1 km).
This smoke-free property features a full-service spa, 4 outdoor pools, and a restaurant. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Relax with a drink at one of the 3 poolside bars and enjoy free perks like valet parking and WiFi in public areas.
Jan 20, 2023 by econcierge
Dear Susana Elvira,Thank you for taking the time to rate your experience with us. Our guest feedback is very important for us, as this allow us to work in our opportunity areas in order to deliver better service to our guests.We would certainly be glad to have you back at some time in the future.Best regards,Berenice ReyesE-Concierge
Jan 18, 2023 by econcierge
Dear Michael,We sincerely appreciate that you have taken the time to write an overview of your stay with us.We are deeply sorry to hear that we have not met your expectations during your visit, and would like to apologize for any shortcomings in our end.Please be confident that your observations will be shared with our management team to continue improving the quality of service and product we offer to our valued guests and characterizes our brand and resort. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Best regards,Berenice ReyesE-Concierge
Nov 1, 2022 by Social Media Coordinator, Secrets The Vine Cancun.
Dear Claudia, Thank you for taking the time to rate our resort, we are delighted to know your experience at Secrets The Vine Cancun was a most pleasant one. And that you enjoyed our comfortable contemporary facilities, gastronomic offer and service. We hope to have the honor of welcoming you back home in the future and provide you with another wonderful stay.Best regards, Lina ArzuffiSocial Media Coordinator
Oct 19, 2022 by econcierge
Dear Teddy,We sincerely appreciate that you have taken the time to rate our resort. We are thrilled to know your experience was worthy of 5-stars and that you enjoyed our service and facilities.Our team looks forward to welcoming you back in the not so distant future.Best Regards,Berenice ReyeseConcierge
Sep 28, 2022 by econcierge
Dear Michael,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets The Vine Cancun. We were delighted that you've enjoyed all the details we take pride in offering our guests. As is our regular practice, we've been happy to share your lovely remarks with our team, who take so much pride in ensuring that all of our guests only receive the very best in service.We look forward to having the pleasure of having you back home soon.Best regards,Berenice ReyeseConcierge
Jun 23, 2022 by Social Media Coordinator
Dear Michelle Brady, Thank you for the praising review you shared following your recent visit to Secrets The Vine Cancun. We are glad to know you have enjoyed every detail of our experience. We've been happy to share your lovely remarks with our team, who take so much pride in ensuring that all of our guests only receive the very best in service. Once more, we thank you for selecting our resort to host your holiday and very much look forward to having the opportunity to serve you again in the future. Lina Arzuffi Social Media Coordinator
Jun 9, 2022 by Social Media Coordinator
Dear Carmen, We appreciate the time that you have invested in writing an overview of your stay with us. There seem to have been some deficiencies encountered which are very atypical and not reflective of our brand experience; we apologize for failing to provide you a true Secrets Resorts experience, your observations have been shared with our management. We are working daily to exceed our guest's expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay. Best regards, Lina Arzuffi Social Media Coordinator
Apr 15, 2022 by Social Media Coordinator, Secrets The Vine Cancun.
Dear Airica, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets The Vine Cancun. We were delighted that you've enjoyed all the details we take pride in offering our guests. As is our regular practice, we've been happy to share your lovely remarks with our team, who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to having the pleasure of having you back home soon. Best regards, Lina Arzuffi Social Media Coordinator
Mar 22, 2022 by Social Media Coordinator, Secrets The Vine Cancun.
Dear Sara, Thank you very much for the time you spent sharing your impressions of your stay at our resort. We sincerely regret reading that some aspects of your stay at the resort fell short of your expectations. Nevertheless, please be confident that your observations have been shared with the appropriate areas, as part of our constant commitment to improving our service levels and guests' experience. We truly appreciate your overview since this allows us to know our highs and lows in order to improve our service levels. We look forward to welcoming you back to provide you the memorable stay that you deserve. Best regards, Lina Arzuffi Social Media Coordinator
Nov 16, 2021 by Social Media Coordinator, Secrets The Vine Cancun.
Dear Jacob Ray, We greatly appreciate the time you spent to review your recent experience in our resort, we always welcome feedback, as it allows us to continually improve the experience we create for our guests. Although we are very happy to hear that you enjoyed your stay with us, It is with regret that we read the comments about some issues you, unfortunately, experienced during your recent stay with us. Please be certain that we have taken your feedback seriously, and we will work in our opportunity areas in order to deliver better service to our guests. We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. Best regards, Lina Arzuffi Social Media Coordinator
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Secrets The Vine Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Secrets The Vine Cancun - Adults Only - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a steam room, a fitness center, and a terrace. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available. This 5-star Cancun property is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Secrets The Vine Cancun - Adults Only - All Inclusive offers 497 accommodations with safes and bathrobes. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch flat-screen televisions come with satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
Market Cafe - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Dragons - Overlooking the ocean, this restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Bluewater Grill - This restaurant specializes in Argentinean cuisine and serves dinner only. Open daily.
Nebbiolo - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Olio - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.
4 outdoor swimming pools are on site along with a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 14 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property enforces a strict dress code in the restaurants.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. On-site antigen/rapid COVID-19 testing is available for a USD 35 fee. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.