"I traveled with family and the hotel was very family oriented. The food is average. I bought a tour and I was a little disappointed, I didn’t get what ... " More
On the beach
Within a 15-minute walk of this Zona Hotelera resort, you'll find Delfines Beach and Maya Cancun Museum. El Rey Ruins and Aquaworld are also within 2 miles (3 km).
Full-service spa, outdoor pool
A full-service spa, 4 restaurants, and 2 outdoor tennis courts are all featured at this resort. There's fun for all ages with a children's pool and an arcade/game room, and babysitting is an added bonus. Enjoy the outdoor pool and perks like free self parking and a free area shuttle.
Free WiFi, comfy beds
The 179 soundproofed guestrooms offer free WiFi and comfy beds. Entertainment options include flat-screen TVs with cable channels, while microwaves and coffee/tea makers provide the conveniences of home. Limited housekeeping is available.
Jul 30, 2021 by Monica R
Dear Guest, Thank you for your comment. We hope to see you again soon. Regards.
Sep 15, 2020 by Cristóbal Galindo
Dear slb, Thank you for taking the time to post about our resort. We're glad to learn you've enjoyed your recent stay and that you felt safe during your visit. We look forward to welcoming you again soon. Warm Regards.
The Royal Islander – An All Suites Resort offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Public spaces have free WiFi. You'll find a business center on site. A children's pool, a terrace, and tour/ticket assistance are also featured at the family-friendly The Royal Islander – An All Suites Resort. You'll have access to the outdoor pool at a partner property. Free self parking is available. The property offers extended parking privileges. Smoking is allowed in designated areas at this 3.5-star Cancun resort.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
The Royal Islander – An All Suites Resort offers 179 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on a limited basis.
For a fee, guests can enjoy buffet breakfast daily from 8 AM to noon.
The Royal Islander – An All Suites Resort has 4 restaurants on site.
An outdoor pool and a children's pool are on site. Other recreational amenities include outdoor tennis courts and complimentary bicycles.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the resort's full-service spa. Services include massages.
The spa is open daily.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests staying on a Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Housekeeping is not available on Sundays and public holidays.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. On-site PCR COVID-19 testing is available for a MXN 100 fee; reservations are required for on-site testing. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.