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4.6 out of 5

"I traveled with family and the hotel was very family oriented. The food is average. I bought a tour and I was a little disappointed, I didn’t get what ... " More

By a verified traveler on Fri 18 Jun 2021

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Hotel Description

3.5-star beachfront resort near Delfines Beach

On the beach

Within a 15-minute walk of this Zona Hotelera resort, you'll find Delfines Beach and Maya Cancun Museum. El Rey Ruins and Aquaworld are also within 2 miles (3 km).

Full-service spa, outdoor pool

A full-service spa, 4 restaurants, and 2 outdoor tennis courts are all featured at this resort. There's fun for all ages with a children's pool and an arcade/game room, and babysitting is an added bonus. Enjoy the outdoor pool and perks like free self parking and a free area shuttle.

Free WiFi, comfy beds

The 179 soundproofed guestrooms offer free WiFi and comfy beds. Entertainment options include flat-screen TVs with cable channels, while microwaves and coffee/tea makers provide the conveniences of home. Limited housekeeping is available.

Junior Double Room

Bed Count 2 Full Beds Maximum Occupancy 2 Max
$153* Per night/room May 29 - May 30

2 Bedroom Master Suite with Fully Equipped Kitchen

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 1 Bedroom, Kitchen, Beachfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Villa, 2 Bedrooms, Kitchen, Beachfront

Bed Count 1 King Bed Maximum Occupancy 6 Max

Standard Double Room, 2 Double Beds, Beachfront

Bed Count 2 Full Beds Maximum Occupancy 2 Max

1 Bedroom Suite with Fully Equipped Kitchen

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Royal Islander – An All Suites Resort ratings based on 23 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Royal Islander – An All Suites Resort

Everyone (10) Couples (5) Family (7)
5 out of 5
Great

Posted by on Jul 3, 2021

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Comment from Hotel Management

Jul 30, 2021 by Monica R

Dear Guest, Thank you for your comment. We hope to see you again soon. Regards.

5 out of 5
I traveled with family and the hotel was very family oriented. The food is average. I bought a tour and I was a little disappointed, I didn’t get what I paid for.

Posted by on Jun 18, 2021

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2 out of 5

Posted by on May 7, 2021

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5 out of 5
The only thing I didn't like was that, The Royal Islander has no Gym to workout . Everything else was awesome and we had a great time and all of the staff was amazing..

Posted by on May 3, 2021

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5 out of 5
Enjoyed our stay. Beautiful view and staff were very friendly and helpful.

Posted by , from Florida on Jan 7, 2021

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4 out of 5
Nice place to stay. We were given a covid welcome pack with hand sanitizer, face mask and alcohol swabs. I felt safe, from criminals and covid

Posted by , from houston on Sep 9, 2020

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Comment from Hotel Management

Sep 15, 2020 by Cristóbal Galindo

Dear slb, Thank you for taking the time to post about our resort. We're glad to learn you've enjoyed your recent stay and that you felt safe during your visit. We look forward to welcoming you again soon. Warm Regards.

5 out of 5
The Royal Islander - An All Suites Resort Avenida Kukulkan, Cancun, Quintana Roo, Mexico If it is advertised an all inclusive. Then it should be. It was not.

Posted by on Feb 8, 2020

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3 out of 5
A little dated. At least offering bottled water would be nice. No evening activities. We said it was a special occasion (anniversary) and they made no acknowledgement of it and actually the concierge asked us if we were married.

Posted by on Jan 4, 2020

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5 out of 5

Posted by on Dec 23, 2019

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5 out of 5
Beautiful front beach view wonderful staff and great rooms

Posted by on Nov 10, 2019

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About the The Royal Islander – An All Suites Resort

Location Blvd. Kukulcan, Km. 17, Lote 50, Cancun, QROO 77500

Property Features

The Royal Islander – An All Suites Resort offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Public spaces have free WiFi. You'll find a business center on site. A children's pool, a terrace, and tour/ticket assistance are also featured at the family-friendly The Royal Islander – An All Suites Resort. You'll have access to the outdoor pool at a partner property. Free self parking is available. The property offers extended parking privileges. Smoking is allowed in designated areas at this 3.5-star Cancun resort.

  • 179 guestrooms or units
  • 8 levels
  • 8 buildings
  • 4 dining venues
  • Built in 1993
  • Deli
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

The Royal Islander – An All Suites Resort offers 179 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on a limited basis.

  • Private balcony
  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 8 AM to noon.

The Royal Islander – An All Suites Resort has 4 restaurants on site.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include outdoor tennis courts and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Volleyball on site
  • Beach volleyball on site
  • Windsurfing nearby
  • Jet skiing nearby
  • Ecotours nearby
  • Boat tours nearby
  • Basketball on site
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include massages.

The spa is open daily.

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 25

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests staying on a Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at The Royal Islander – An All Suites Resort

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Housekeeping is not available on Sundays and public holidays.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. On-site PCR COVID-19 testing is available for a MXN 100 fee; reservations are required for on-site testing. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Onsite COVID-19 testing (PCR) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Reservations are required for onsite COVID-19 testing
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 1500 per night
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 260 for adults and MXN 260 for children (approximately)
  • Late check-out fee: MXN 1500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Islander
  • Royal Islander Cancun
  • Royal Islander Condo
  • Royal Islander Condo Cancun
  • Royal Islander All Suites Resort Cancun
  • Royal Islander All Suites Resort
  • Royal Islander All Suites Cancun
  • Royal Islander All Suites
  • The Royal Islander An All Suites Resort
  • The Royal Islander
  • Royal Islander Suites Resort

You should know

  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.