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"I couldn't really said much about the property because it had alot of snow. The staff kept the floor dry as much as possible. They salt the ground as ... " More

By a verified traveler on Mon 31 Jan 2022

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Hotel Description

Enjoy the free WiFi at this Independence hotel

In Independence

Within 3 miles (5 km) of this Independence hotel, you'll find Topgolf and Cuyahoga Valley National Park. Also, Cuyahoga River is within 3 miles (5 km) and Cleveland Clinic is within 6 miles (10 km).

Free perks

This hotel features a 24-hour gym and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Standard Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max
$80* Per night/room Dec 12 - Dec 13

Standard Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Extended Stay America Premier Suites - Cleveland - Independence ratings based on 23 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Extended Stay America Premier Suites - Cleveland - Independence

Everyone (12) Couples (4) Family (9)
5 out of 5
It was clean

Posted by on Dec 4, 2022

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Comment from Hotel Management

Dec 5, 2022 by Kevin

Thank you for staying with us and for taking the time to complete an online review. I’m glad you enjoyed your stay with us. I will be sharing your comments with my staff. We look forward to seeing you in the future!

2 out of 5
Not a property we will choose to stay at again. We had a late check-in and eager to get some food and rest. The lady at the front desk upon check-in (blonde of European descent) was very rude. Taunted our dog. She stated the kitchen "was not working" when it is supposed to be open 24/7. Hesitant to help and appeared bothered/annoyed when having to fill out additional paperwork for the dog. Her co-worker (nice gentleman) said, "oh why don't you give them the list of restaurants that do delivery?" since the kitchen was "not working." She gave us the biggest eye-roll. The following morning housekeeping staff entered our room without knocking first then apologized and quickly left the room. Dirty socks (not belonging to us) were found in the corner of the room. Obviously the rooms are not thoroughly cleaned between stays. Ugh, never again! Esp. for the price they charged for having the dog with us!

Posted by on Aug 3, 2022

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Comment from Hotel Management

Aug 3, 2022 by Customer Service

We appreciate you taking the time to share your feedback, Daphne. We're disappointed to hear that your experience was tarnished by your interactions with some members of our team. Please know that we are dedicated to providing only the most attentive and courteous service to each individual staying in our hotel so we'll be sure to discuss your concerns moving forward. We hope you'll give us another opportunity to host you in the future for a more positive experience.

5 out of 5

Posted by on Feb 22, 2022

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4 out of 5

Posted by on Feb 14, 2022

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5 out of 5
I couldn't really said much about the property because it had alot of snow. The staff kept the floor dry as much as possible. They salt the ground as much as the snow falling. The staff was knowledgeable on sight to to invite. Breakfast was good.

Posted by on Jan 31, 2022

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Comment from Hotel Management

Feb 1, 2022 by Customer Service

Thanks for the perfect rating, Alison! We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt Place Cleveland Independence.

5 out of 5

Posted by on Dec 30, 2021

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5 out of 5
The customer service was great! They were very attentive with questions and concerns. Their staff did an excellent job helping us and our kids with breakfast. The beds were comfy and the room was clean. Coffee options could have been a bit better. Maybe two or three roast options. The roast available was very weak.

Posted by on Oct 23, 2021

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Comment from Hotel Management

Oct 26, 2021 by Ryan

Thank you for staying with us and for taking the time to complete an online review. I’m glad you enjoyed your stay with us. I will be sharing your comments with my staff. We look forward to seeing you in the future!

4 out of 5

Posted by on Jun 27, 2021

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5 out of 5
;)

Posted by on Jun 22, 2021

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3 out of 5
Lack of control over the pool. Constant noise in & out with unattended children across our room. Microwave was very dirty at 6:30 am when attempting to reheat a wrapped breakfast sandwich.

Posted by on Jun 9, 2021

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About the Extended Stay America Premier Suites - Cleveland - Independence

Location 6025 Jefferson Dr, Independence, OH 44131

Property Features

You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. There's an onsite business center. The business-friendly Extended Stay America Premier Suites - Cleveland - Independence also features a 24-hour fitness center, laundry facilities, and a front desk safe. Self parking is free. This Independence hotel is smoke free.

  • 127 guestrooms or units
  • 6 levels
  • Buffet breakfast (free)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of living rooms
  • Free WiFi
  • Laundry facilities
  • Sofa bed

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Premier Suites - Cleveland - Independence offers 127 accommodations with coffee/tea makers and hair dryers. Accommodations are furnished with queen sofa beds. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

  • Pillowtop beds
  • Pull-out sofa bed
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (weekly)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • Car recommended
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • No shield between guests and staff in main contact areas
  • Staffed front desk
  • Children stay free - maximum age 18
  • Guests are not provided with hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 175 per stay) plus USD 100 one-time cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Hotel Independence
  • Hyatt Place Independence
  • Hyatt Independence
  • Hyatt Place Cleveland/Independence Hotel Independence
  • Hyatt Place Cleveland/Independence Ohio
  • Hyatt Place Independence Hotel
  • Hyatt Place Independence
  • Extended Stay America Premier Suites Cleveland Independence

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.