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4.3 out of 5

"The couple next door played the TV loudly all night. Could not sleep " More

By a verified traveler on Sun 11 Apr 2021

Hotel Description

Hotel near Great Smoky Mountains National Park in Townsend

In Townsend

Within a 5-minute walk of this Townsend hotel, you'll find Townsend Visitor Center and Dark Island Swinging Bridge. Also, The Little River Railroad and Lumber Company Museum is within half a mile (1 km) and River Rage Go-Kart Track is within 2 miles (3 km).

Fitness center

A fitness center is featured at this hotel, along with free self parking. WiFi in public areas is free. Staff at the 24-hour front desk can provide around-the-clock assistance.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 54 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include coffee/tea makers, hair dryers, and phones.

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max
$85* Per night/room May 26 - May 27

Suite, 1 King Bed with Sofa bed, Non Smoking, Hot Tub (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Cades Cove Inn ratings based on 29 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Cades Cove Inn

Everyone (13) Couples (4) Family (4)
5 out of 5

Posted by on Apr 16, 2021

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Comment from Hotel Management

Apr 29, 2021 by al

Thank you.

5 out of 5

Posted by on Apr 15, 2021

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Comment from Hotel Management

Apr 26, 2021 by al

Thank you for staying with us.

5 out of 5
The couple next door played the TV loudly all night. Could not sleep

Posted by on Apr 11, 2021

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Comment from Hotel Management

Apr 11, 2021 by al

Sorry for the inconvenience you had during your stay with us.

5 out of 5

Posted by on Mar 17, 2021

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Comment from Hotel Management

Mar 29, 2021 by al

Thank you.

5 out of 5
Nice property and close to everything! It was fall and the folage was clearly viewed

Posted by on Nov 7, 2019

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Comment from Hotel Management

Nov 18, 2019 by al

Thank you.

5 out of 5

Posted by on Aug 14, 2019

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4 out of 5
The property was clean, with great beds, and as advertised. However, the staff allowed the patrons beside our room to use a charcoal grill close to our door, which resulted in our room filling up with smoke and stifling fumes. I called to report it but was told our neighbors had permission. I have terrible asthma, and so at 9:00 pm on I complained that I could not stay in that room and reminded the front desk staff that charcoal smoke contained carbon monoxide and insisted on a new room or a refund. So on our second night we had to relocate to a different room so we could stop coughing and could breath safe air. We had already received a seniors discount, but I really think they could have discounted our bill a bit more for the inconvenience. As my husband was moving our stuff out of the smoke filled room, the staff told the neighbors they had to move the grill. Other than this experience, everything else was great, except I’m still coughing from the grill experience from 4 days ago.

Posted by on Jul 26, 2019

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1 out of 5
The air conditioner did not work in my room. I reported this to the front desk who stated they could do nothing about it as the motel was full that night. I was not offered a refund or assistance finding another place to stay, just simply an "its not our problem" response.

Posted by on Jul 23, 2019

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3 out of 5
Hotel is on the quiet side of the Smokies and very close to the national park It was adequate Not the cleanest place The bathtub was not cleaned in five days We are bath people and we noticed The sheets were not changed until my husband asked on the fourth day We took the old ones off just to point that out breakfast is the usual motel fair They provided two rocking chairs for outside but there was no place to sit down and eat a meal It was very very quiet Close to several good restaurants and a little bit of shopping Nice walking trail close by

Posted by on Jul 13, 2019

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4 out of 5
Quick and easy check in and check out. Clean rooms and great breakfast. Nice stay!

Posted by on Jun 12, 2019

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Renovations + Closures

The following facilities or services will be unavailable from March 1 2021 to June 1 2021 (dates subject to change):

  • Dining venue(s)

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Public spaces have free WiFi. You'll find a business center on site. Free self parking is available. This Townsend hotel is smoke free.

  • 54 guestrooms or units
  • Business facilities
  • Front desk (24 hours)
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Alcoa - Knoxville Airport (TYS) (34.1 km / 21.2 mi)
  • Parking: Free self parking

Room Amenities

Best Western Cades Cove Inn offers 54 accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 20 per pet, per night
  • Maximum 2 per room (weight limit: 80 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a carbon monoxide detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a carbon monoxide detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Cades Cove
  • Best Western Cades Cove Inn
  • Best Western Cades Cove Inn Townsend
  • Best Western Cades Cove Townsend
  • Cades Cove Inn
  • Best Cades Cove Townsend
  • Best Western Cades Cove Inn Hotel
  • Best Western Cades Cove Inn Townsend
  • Best Western Cades Cove Inn Hotel Townsend

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.