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4.3 out of 5

"The hotel staff was always nice and helpful and the room was very nice and clean " More

By a verified traveler on Tue 06 Jul 2021

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Hotel Description

Eco-friendly hotel near Pontchartrain Center

Near the airport

A stay at this Kenner - Louis Armstrong International Airport hotel places you within 3 miles (5 km) of Pontchartrain Center and 6 miles (10 km) of Treasure Chest Casino. Lakeside Shopping Center is within 9 miles (15 km) and Xavier University of New Orleans is within 12 miles (20 km).

Free perks

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour gym and free perks like on-the-go breakfast and free self parking.

Free WiFi, comfy beds

The 100 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. LED TVs come with cable channels, and other amenities include free WiFi and room service.

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$178* Per night/room Nov 19 - Nov 20

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Comfort Inn & Suites ratings based on 10 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Comfort Inn & Suites

Everyone (4) Couples (2) Family (3)
1 out of 5
The room was horrible, the towels were like rags. Mold in the frig and around the bathtub. The beds had been slept in and made up with dirty sheets. I was supposed to check out on Friday morning but left on tuesday morning. The hotel smelled like it had an out house in the hotel. I shared my concerns with them, they said they would refund my money but they lied.

Posted by on Aug 6, 2021

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Comment from Hotel Management

Aug 10, 2021 by Greg

Thank you for sharing your feedback. I apologize for the issues you experienced at the hotel. If you would like to discuss the situation with me directly, please contact me. Sincerely, Greg Hoover General Manager

5 out of 5
The hotel staff was always nice and helpful and the room was very nice and clean

Posted by on Jul 6, 2021

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Comment from Hotel Management

Jul 8, 2021 by Greg

Thank you for staying with us and for the positive feedback. We really appreciate it!!

5 out of 5
Perfect place to stay pre-flight from NOLA!! Clean and comfortable and love the airport shuttle. And free parking!

Posted by on Jun 15, 2021

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Comment from Hotel Management

Jun 16, 2021 by Jenna

We appreciate your feedback and are so happy that you enjoyed your stay at our hotel. We hope to see you on your next trip to New Orleans!

4 out of 5
Our room at The Comfort Inn and Suites was spacious and even had a table and 4 chairs. It was very clean and the staff was friendly and efficient. We really appreciated the airport shuttle.

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 16, 2021 by Jenna

Thank you for your feedback we are so happy that we could accommodate you during your stay. We hope to see you again during your next trip.

5 out of 5
Great Room - Clean and comfortable. Super close to ther car Rental Return. Breakfast was OK AC did not keep the room constant

Posted by on May 31, 2021

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Comment from Hotel Management

Jun 1, 2021 by Greg

Thank you for staying with us and for the positive feedback. We really appreciate it!!

3 out of 5

Posted by on May 29, 2021

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Comment from Hotel Management

Jun 8, 2021 by Greg

Thank you for staying with us. We really appreciate it!

5 out of 5

Posted by on May 18, 2021

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Comment from Hotel Management

May 31, 2021 by Greg

Thank you for staying with us and for the positive feedback. We really appreciate it!!

5 out of 5

Posted by on May 8, 2021

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Comment from Hotel Management

May 18, 2021 by Greg

Thank you for staying with us and for providing honest feedback. We really appreciate it!!

5 out of 5
Clean facility, friendly receptionist

Posted by on Apr 26, 2021

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Comment from Hotel Management

Apr 26, 2021 by Greg

Thank you for staying with us and for the positive feedback!!

5 out of 5

Posted by on Apr 10, 2021

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Comment from Hotel Management

Apr 21, 2021 by Greg

Thank you for staying with us and for the positive feedback. We really appreciate it!!

Property Features

Comfort Inn & Suites offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 1100 square feet (102 square meters). A vending machine, multilingual staff, and a garden are also featured at the eco-friendly Comfort Inn & Suites. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. This Kenner hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 6 levels
  • 1100 sq ft of conference space
  • 102 sq m of conference space
  • Built in 2001
  • To-go breakfast (free)
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Garden
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Comfort Inn & Suites offers 100 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. LED televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Kenner hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 10:00 AM.

4Corners Bistro - This family restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Carte Blanche; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service

Hotel Names

  • Country Carlson New Orleans Airport
  • Country Inn Carlson New Orleans Airport
  • Radisson Hotel New Orleans Airport Kenner
  • Radisson Hotel New Orleans Airport
  • Radisson New Orleans Airport Kenner
  • Radisson New Orleans Airport
  • Country Inn And Suites New Orleans Airport Hotel Kenner
  • Country Inn Kenner
  • Kenner Country Inn
  • Comfort Inn & Suites Hotel
  • Comfort Inn & Suites Kenner
  • Comfort Inn & Suites Hotel Kenner
  • Radisson Hotel New Orleans Airport

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.