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4.0 out of 5

"Pool was closed. Ice machine on my floor broken. I was “forgot” at the airport. Had to call 3 times for shuttle .. ceilings low. Scraped my knuckles i ... " More

By a verified traveler on Wed 17 Jun 2020

Hotel Description

3.5-star hotel near Treasure Chest Casino

Near the airport

Your stay at this Kenner - Louis Armstrong International Airport hotel places you within 2 miles (3 km) of Cafe Du Monde and Susan Park. Treasure Chest Casino and Lafreniere Park are also within 3 miles (5 km).

Multiple dining options

This smoke-free hotel features 2 restaurants, a bar/lounge, and an indoor pool. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. A free area shuttle is offered as well.

Free Internet, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 245 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with satellite channels. Premium bedding, coffee/tea makers, and free weekday newspapers are also available. Weekly housekeeping is available.

One King Bed, Non-Smoking, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 1 King Bed with Sofa bed, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Hotel New Orleans Airport ratings based on 31 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel New Orleans Airport

Everyone (8) Business (1) Couples (1) Family (1)
4 out of 5

Posted by on Sep 24, 2020

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4 out of 5
Pool was closed. Ice machine on my floor broken. I was “forgot” at the airport. Had to call 3 times for shuttle .. ceilings low. Scraped my knuckles in bathroom. No cookies or restaurant. Shower faucet old and leaky. Staff was amazing...

Posted by on Jun 17, 2020

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5 out of 5

Posted by on Jan 29, 2020

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5 out of 5
Great service and location. Nice helpful employees

Posted by on May 31, 2019

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5 out of 5

excellent

Pros: everything
Location: near the airport
close to the airport. thanks for the pick up service and delivery service

Posted by , from louisiana on Jul 17, 2017

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5 out of 5

Pleasure meeting.

I'm not happy with travelocity because I was not able to change my hostel to down town without a penalty. I will not use Travelocity again.

Posted by on Apr 20, 2017

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5 out of 5

Perfect with "cookies."

Wonderful hotel and great experience from beginning to end.

Posted by on Feb 1, 2017

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3 out of 5

CLOSE TO AIRPORT

Pros: CLOSE TO AIRPORT
Cons: UP DATE IT
HOTEL SHABBY. NEEDS UP DATING! TV DID NOT WORK UNTIL REPROGRAMING. BIG WET SPOT ON FLOOR.

Posted by , from DELAWARE on Oct 23, 2015

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5 out of 5

Nice would stay again

Desk staff very friendly cleaning staff awesome like parking safety

Posted by on Aug 23, 2015

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3 out of 5

An okay hotel for the price.

Pros: Friendly staff and just off of I-10.
Cons: Hotel is due foe a complete renovation.
Location: Close to airport and I-10
This is an okay hotel for the price. It is an older Doubletree that is showing it's age. It is a very easy drive to the French Quarter, 13 miles or 11-12 minutes. The staff is friendly and it has a fenced parking area.

Posted by , from Corpus Christi on Mar 21, 2015

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Comment from Hotel Management

Apr 16, 2015 by Weylan Rhame

Thanks so much for posting your review. Taking time from your busy schedule to share your experience is valued and appreciated. I’m glad to see that you enjoyed your stay and look forward to hosting you again in the future when you travels bring you back to the “Big Easy”. Sincerely, Weylan Rhame General Manager

About the DoubleTree by Hilton Hotel New Orleans Airport

Location 2150 Veterans Memorial Blvd, Kenner, LA 70062

Property Features

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center, a meeting room, and limo/town car service. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 12000 square feet (1115 square meters). An indoor pool, tour/ticket assistance, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Hotel New Orleans Airport. A roundtrip airport shuttle (available 24 hours) and an area shuttle are free. Parking is available for a fee. This 3.5-star Kenner hotel is smoke free.

  • 1 building
  • 245 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 12000 sq ft of conference space
  • 1115 sq m of conference space
  • Built in 2010
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Louis Armstrong New Orleans Intl. Airport (MSY) (4.4 km / 2.7 mi)
  • Property shuttles: Free airport shuttle and area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel New Orleans Airport offers 245 accommodations with laptop-compatible safes and safes. Beds feature premium bedding. 37-inch LCD televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered weekly. Amenities available on request include hypo-allergenic bedding. Housekeeping is provided on a limited basis.

  • Bathrooms are partially open
  • Pull-out sofa bed
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (weekly)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

River City Creole Grill - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

On The Rocks - This bar specializes in American cuisine and serves lunch, dinner, and light fare.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 11 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Airport New Orleans
  • DoubleTree Hilton Hotel New Orleans Airport
  • DoubleTree Hilton New Orleans Airport
  • DoubleTree New Orleans Airport
  • Hilton Hotel Airport New Orleans
  • Hilton New Orleans Airport
  • Hilton New Orleans DoubleTree
  • Hilton Orleans
  • Hotel Airport New Orleans
  • New Orleans DoubleTree Hotel
  • DoubleTree Hilton Hotel New Orleans Airport Kenner
  • DoubleTree Hilton New Orleans Airport Kenner
  • Doubletree New Orleans Airport Hotel Kenner
  • Doubletree By Hilton Orleans
  • DoubleTree by Hilton Hotel New Orleans Airport Hotel
  • DoubleTree by Hilton Hotel New Orleans Airport Kenner
  • DoubleTree by Hilton Hotel New Orleans Airport Hotel Kenner

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.