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4.1 out of 5

"Average clean hotel. Plenty of parking. Bed was comfortable " More

By a verified traveler on Wed 29 Jan 2020

Hotel Description

3-star hotel in Kenner - Louis Armstrong International Airport, connected to the convention center

Near the airport

Within a 10-minute walk of this Kenner - Louis Armstrong International Airport hotel, you'll find Pontchartrain Center and Treasure Chest Casino. Cafe Du Monde and Esplanade Mall are also within 3 miles (5 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour fitness center and perks like free self parking.

Free Internet, comfy beds

The 122 guestrooms feature comforts like Select Comfort beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. Free WiFi, free wired Internet, and iPod docks are also available.

Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$102* Per night/room Apr 6 - Apr 7

Room, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn New Orleans Airport ratings based on 15 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hilton Garden Inn New Orleans Airport

Everyone (5)
4 out of 5
Average clean hotel. Plenty of parking. Bed was comfortable

Posted by on Jan 29, 2020

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Comment from Hotel Management

Jan 31, 2020 by General Manager

Thank you for choosing to stay at Hilton Garden Inn New Orleans Airport. We are happy you were pleased with most aspects of our hotel, especially our spacious parking and a comfortable bed. We appreciate your business and value your feedback. We hope to welcome you back whenever your travels bring you back to the area. Thank you, Fuoad Siddiquie, General Manager

5 out of 5

Posted by on Jan 28, 2020

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Comment from Hotel Management

Jan 29, 2020 by General Manager

It was a pleasure having you as our guest at Hilton Garden Inn New Orleans Airport. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Thank you, Fuoad Siddiquie, General Manager

5 out of 5
Location and Cleanliness . Great place to stay easy to get to different places

Posted by on Jun 16, 2019

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Comment from Hotel Management

Jun 17, 2019 by General Manager

Thank you for the fantastic rating and excellent review of Hilton Garden Inn New Orleans Airport. We are delighted you found our location perfect for everything you wanted to do and see in the Crescent City, from the nearby Treasure Chest Casino to the French Quarter and everything in between. Thank you once more for letting us know how much you loved our spotless property, and we look forward to seeing you again when your travels bring you in our direction. Thank you, Tom Lott, General Manager

5 out of 5

New Orleans Trip

Pros: The staff at the front desk and the maids, who were cleaning the rooms.
Location: Casino across the street and only 15 minutes from downtown New Orleans. There is the Esplanade and Lakeside Malls within 10 minutes of the hotel.
Good Morning! You could ask for a better staff. I mean very hospitable with guest and their needs. The restaurant was off the chain. The food and drinks was excellent. The maids joked and provided professional service to me and my friends. I have added this hotel is a place to stay when I go back home. Yes, it may not be in the city but the drive is not bad. Approxmately 15 minutes from downtown New Orleans.

Posted by , from Cambridge, MD on Oct 6, 2015

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Comment from Hotel Management

Dec 1, 2016 by Front Office Manager

We are delighted to learn that you enjoyed your recent stay with us. Comments like yours continue to motivate and inspire us to provide an outstanding guest experience. We hope to see you again when your travels bring you back to the New Orleans area!

3 out of 5
We had left something in the room after leaving. After calling a few times they said they had it and would mail it to us. We never seen the items.

Posted by on May 27, 2015

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Comment from Hotel Management

Jun 2, 2015 by Amy

Thank you for taking time to review our hotel. Let me apologize that our staff did not get your items back to you as you expected. If you contact me I will be happy to see if I can locate your items and get them sent to you right away.We do hope you will give us another chance if you are ever in our area again. If you do come to our area again and would like a reservation please contact me personally I would love to be able to help you. Warmest Regards, Amy Stettner

5 out of 5

Nice location near airport and good shopping!!

I was in town for a half marathon race. The hotel was nice and clean. The staff were helpful by telling me places to eat and other things to do after my race.

Posted by on Mar 23, 2015

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Comment from Hotel Management

Mar 26, 2015 by Amy

It is great to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel. We are happy to hear that the staff was able to help you with places to eat and things to do in the area while staying with us. We hope you will come back for another visit soon. Warmest Regards, Amy Stettner

4 out of 5

Just off the beaten track, but very nice.

Pros: Close restaurants, Free Internet, Quiet
This hotel is in a very quiet area of Kenner (just outside of New Orleans). It is adjacent to the Pontchartrain Center with a Riverboat Casino (on the lake) just a short walk over a leevee. The rooms are much larger than I expected. The staff was very nice and could make any needed arrangements.

Posted by , from New Orleans, LA, USA on Feb 2, 2012

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5 out of 5

Great hotel and the service was excellent!

Pros: Free breakfast, Free Internet, Quiet
The hotel is located on the lake and next to a casino which was great. It is a quiet area and near enough to the airport that it was very good for us. Great hotel.

Posted by on Oct 16, 2011

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3 out of 5

Hotel was okay. But not real customer friendly.

Had to arrive late and the room was reserved. However, the service at the front desk was not very friendly. They checked me in without any problems but that was about as much of a welcome that was received. Though there were snacks (cookies) available, no one at the desk offered anything to us and handle us just as if we were somehow intruding on their evening. Room was okay but nothing out of the ordinary. Had to leave early the next morning and had about the same reception when we checked out.

Posted by , from Louisiana on Apr 13, 2011

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1 out of 5

Non-smoking rooms with ashtrays

I booked two non-smoking rooms at this Hilton, only to find that their "non-smoking" rooms come complete with ashtrays and reek of smoke. When I contacted the desk, I was informed that they couldn't find us other rooms.

Posted by on Mar 27, 2011

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About the Hilton Garden Inn New Orleans Airport

Location 4535 Williams Blvd, Kenner, LA 70065

Property Features

Hilton Garden Inn New Orleans Airport offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. Event space at this hotel measures 1650 square feet (153 square meters). A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hilton Garden Inn New Orleans Airport. A roundtrip airport shuttle is free (available on request). Self parking is free. Smoking is allowed in designated areas at this 3-star Kenner hotel.

  • 1 building
  • 122 guestrooms or units
  • 3 levels
  • 1650 sq ft of conference space
  • 153 sq m of conference space
  • Built in 2000
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) (7.7 km / 4.8 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn New Orleans Airport offers 122 accommodations with iPod docking stations and safes. Select Comfort beds feature down comforters and premium bedding. 37-inch flat-screen televisions come with pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Kenner hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Select Comfort beds
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.

The Garden Grille and Bar - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

Airport shuttle service is available on request from 5:00 AM to midnight. Fees may apply. Contact the property in advance to get details.

Upon arrival at the airport, guests call the hotel from a courtesy phone at baggage claim.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Airport shuttle service is offered on request from 5:00 AM to midnight. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.00 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12.95 for adults and USD 6.95 for children (approximately)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Airport New Orleans
  • Hilton Garden Inn New Orleans Airport
  • Hilton Garden Inn New Orleans Hotel Airport
  • Hilton Garden Inn New Orleans Airport Hotel Kenner
  • Hilton Garden Inn New Orleans Airport Hotel
  • Hilton Garden Inn New Orleans Airport Kenner
  • Hilton Kenner
  • Hilton Garden Inn Kenner
  • Kenner Hilton Garden Inn
  • Hilton New Orleans Kenner
  • Hilton Garden Inn New Orleans Airport Hotel
  • Hilton Garden Inn New Orleans Airport Kenner
  • Hilton Garden Inn New Orleans Airport Hotel Kenner

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.